Just received January issue of consumer reports and did they do a number on the 19/20 RDX redesign. In the predicted reliability for 2020 models in the luxury compact suv category, RDX received a score of 19 on a scale of 100. For comparison the Lexus NX scored 89 (not a redesign). The article primarily spoke to redesign reliability issues of many makes and models, but specifically mentioned the rdx infotainment issues, display screen freezing, overall navigation system problems, trim pieces falling, premature wearing down of brakes, and squeaks and rattles. Fortunately any issues I had related to the infotainment system seem to have been corrected through system updates. If I hadn't owned Acura's previously I wouldn't even entertain looking at the RDX based on this review. Of course being Consumer Reports that often goes from not recommended to best in class or vice versa from one year to the next so you never know.

 

They lump all different types of cars into one survey. They even have Toyota in there, not just lexus.
Infotainment issues are mostly resolved now. Lexus NX is not a good competitor for RDX, Its like apples and oranges.

 

How about this https://www.jdpower.com/cars/2019/acura/rdx/awd
overall score 77, Lexus NX 83, x3 bmw 80.
you think 77 vs 83 a significant difference? Infoteinment was number one reason to drag it down, but its now
mostly resolved. All these reviews are BS

 

I spent 8+ months researching vehicles before deciding on the 2020 RDX. I also read all related CR articles on several brands. One of the most highly rated brands is Subaru so I seriously considered the 2019 Subaru Ascent rated #1 SUV by CR when it came out. Then I extensively read the forums. I recognize that forums by their nature attract more negative than positive comments but the sheer number of major issues--transmissions dying, moon roof cracks, defective struts, and more, scared me away from the Ascent. You will now see that CR ranks the Ascent much lower (from memory I’m thinking around #7?). The Kia Telluride is now #1.

When I read CRs review of the RDX, prior to purchasing one, I was obviously concerned. But when I read more carefully, nearly all of the reliability ratings were single or double green arrows, a few average and the negative on the infotainment system. The infotainment issues have largely been resolved. I don’t know what will happen with my brakes but that is an easy fix. I’m far more concerned about the engine, transmission, AWD system, etc., all of which show strong reliability. I hate rattles and squeaks so I’m hoping this will not be an issue but I’m also confident that my dealer willl take care of it. I also purchased a strong extended warranty after negotiating the quoted price to $1,000 lower.

After test driving the Kia Telluride, Hyundia Palasaide, and Subaru Outback, I settled on the RDX. I could have taken the safe route and purchased a Toyota (I own a 2014 Tundra and it has been nearly flawless). I was going to wait for the new 2020 Highlander but decided I don’t really need a 3 row SUV. The RDX test drive and dealer experience in contrast to the test drive of the Outback and the Subaru dealer experience, convinced me the RDX was right for me.

So, I’m cautiously optimistic that the RDX will prove to be a reliable vehicle--I sure hope so because I like the road dynamics, quality materials, technology, and looks far better than the other options I considered.

 

No cigar unfortunately. Went on a road trip and infotainment issues persist with CarPlay as well as built in Navigation sucks. Unfortunately the more apps you have running simultaneously with Apple CarPlay such as Google Maps, Apple Music etc.......the more likely glitches will occur as happened to me.Too bad as I like the way the RDX handles the road and the power. Considering trading for either a Lexus RX or a 2020 Toyota Highlander now that Apple and Android are standard.

 

I can’t speak to your experience but I run ACP-music and maps—with no issues. Fingers crossed but thus far I’ve experienced no infotainment issues. I’m running the latest iOS on an iPhone X with an Apple Mifi certified cable. I’m also using Bluetooth.

 

Just curious why you are using Bluetooth if you are using ACP-music and maps......

 

I use to subscribe to CR but dropped it a few years ago. They often make mountains out of mole hills (gotta sell subscriptions I guess). And at times it's like the 8 runners in the Olympic 100 meters. #8 finishes last every time (or is it ten??). Either way--the last finisher is fast as hell by world competition standards. But what a loser. They can all finish within a hair of each other but someone is still last. Yet very close to #1 often times. CR seems to miss this concept.

 

I only use BT if I decide to use the Acura navigation and play SiriusXM. :-)

 

Got it.....I did that too early on and BT was more reliable. However I do like the enhanced graphics one gets with channeling everything via ACP such as album art etc....but the proce you pay is the system slows down. Have not confirmed this but it seems the more stuff the infotainment system is funneling the slower things get like next song advance, alerts etc. Early on my suspicion was that the hardware is underpowered for all it has to do if you load it up. Bummer........

 

Have not had any issues with carplay and bluetooth music since last update.
also, infoteinment is low on my list of “important” in RDX

 

Probably additional RAM would help. Too bad one can’t add RAM. :-)

 

I believe some of the reviews are way over hyped. My wife wanted a 2019 CRV EX-L. You would have thought the world was ending with this alleged gas in the oil hype. That issue seemed to have evaporated when Honda made an adjustment to the software. We have never had any issues with her vehicle.

On my RDX Advance I have had zero issues with CarPlay or the Infotainment system. I love how when I am on the phone and start the car it automatically cues it into the system and I I can continue the call on the Speakerphone. I am on the phone a-lot for business calls and this makes it really good for me. Side note, I only have 1,700 miles on mine. If people are worried about the car and want to keep it real long term, buy the extended warranty.

 

I bought mine on Friday and love it. I bought the extended warranty (I keep my cars a long time) after negotiating hard to cut $1k off of warranty quote. I’m expecting to have a largely very enjoyable owner experience.

 

If I were ranking the car, I would give it a 90 on that CR scale. If I were ranking Acura the company (specifically the software team) on that scale, I would them a 1.

 

Well, if what you are concerned about is how the RDX is as a car, it is freaking great, and the equal or better of any other SUV within 5K certainly, and maybe 10K.

As an infotainment device? It is getting there. Maybe a Hyundai might be better, maybe not. But hit an SH-AWD Acura on an uphill bend to the freeway, and there are few cars to match it, and none in the near price range.

It is a good car.

 

Even if toyota is more reliable, its so boring to drive. I am not getting something boring just because
some magazine says its more reliable!

 

Good to know. I haven't run into infotainment issues yet but the interior build quality is absolute shit. I have squeaky brakes but I don't mind it since it's more superficial and goes away once warmed up - others obviously do mind. I'm not going to defend this car in the least. At it's core, it's a great car, but it has plenty of flaws that boil down simply to poor quality. It deserves a poor rating IMO. Just because it's from Japan's Big Three doesn't make it immune to being bad.

 

Perhaps my standards are too low but I’ve thoroughly examined the interior and find the material and build quality quite nice. But I like the handling even better.

 

The seats are comfortable, the leather is good. The power is good. The handling is good ( it is an SUV, after all), the ride is good. The utility is good. The sound quality is excellent. The driving aides are good.

In short, it sux.

 

I pick my 2020 RDX up Friday. The software issues I read about everywhere is the only thing that has me freaked out a little.

 

Tell them to make sure that it is updated and current. Give them a couple of days notice.

 

indeed, that was my point to leomio85. :-)

 

I asked the sales guy if all that would be updated before pickup and he told me all the updates are done automatically via wifi...

 

Back when Honda/Acura were at the top of the CR reports, everyone loved them, but now that they're not, apparently CR is full of crap. Interesting....

The funny thing is, the stuff I'm reading here is the exact same type of stuff I see on the Giulia forums.

 

How long have you had the car? It was solid up until it neared 3k miles. Then creaks, clicks and rattles began to rear their ugly heads ... indicative of poor build and material quality. Just eclipsed 5k miles. This is the best the car is going to hold together, with more NVH issues down the road. Pretty abysmal if you ask me. I'm not worried about the car mechanically, but the electrical issues that seem more and more inevitable are probably going to keep this from being a long-term ownership. I hope I'm wrong on that front, but time will tell.

 

From my understanding, CR gets their info from consumers ... so if it's a low rating, it's because people who purchased the vehicles are reporting negatively on them. But yea, many Toyota and Honda owners are staunchly set in their beliefs that their particular automaker can do no wrong. Dumb motherfuckers.

 

I came to think of CR as a bunch of fussy old ladies a long, long time ago. (No offense to old ladies, just fussy ones.)
They will ding a feature if that reviewer does not like it. They have become subjective to a major fault.
Plus, being in a different industry, I have come to believe that their reputation has become questionable.
All this being said, we are 3 weeks into our new 2020 RDX SH-AWD Tech, and I cannot find a darn thing wrong with it yet.
Infotainment system, including Android Car Play, works just fine. No issues. Great car.

 

To be fair to them, the infotainment system was something to really criticize.

For me, the issues seem to have been resolved, but the syste crapped out far too much.

 

I am super impressed with the recent infotainment system software update. It not only added Android Auto, but the Android Auto has been flawless for me thus far. That is amazing that they added Android Auto to it without any glitches, crashes, and general instability in the first release. I'm shocked, actually. Only negative I can find with the Android Auto setup is that it doesn't use the Absolute Positioning style of interacting with the cursor like the rest of the infotainment system.

 

People that got 2020 are less upset with Infotainment as they are on the newer version. I am more upset about this squeaky suspension thing.

 

Please explain. Lately I've been hearing a squeaky scrunchy noise when I go over bumps.

[edit] Found the thread in Problems and Fixes. 104 entries and 24k views. Must be my imagination.

 

yep, that’s an accurate description. It seems to be present in cold more, speed bumps in parking lots is where you hear it more.

 

This is the first and last Acura I will purchase, honestly at the end of the day it feels like I'm driving an optioned out Honda. What really seals the deal for me is that idiotic hesitation the transmission has that makes driving very unsafe, and that's not a defect it's an engineering decision somewhere along the line. I'm also noticing more squeaks and noises, yesterday I was in Manhattan and anyone from the east coast knows how crappy their roads are so all the squeaks and rattles in my RDX were really noticeable.

 

bye

 

Autoblog had a pretty good writeup about why Honda (and Acura) quality has dropped over the last decade. And before anyone claims "oh, it's the media, oh, CR and JD Power are misleading", objectively the amount of money Honda has spent on warranty repairs (excluding all the Takata airbag stuff) has ballooned the past few years.

https://www.autoblog.com/2019/12/10/...o-streamlining

Given that Acura builds exclusively regional models, I wouldn't be surprised to see Honda pull back on the autonomy given to Acura, and for it to revert back to more of a Japanese operation than an American operation.

 

That's not exactly good news, but maybe there's hope for the future?

I find it interesting that Hachigo called out suppliers. I do wonder what this means for "experiments" like the new Acura-only infotainment system.

( In Japanese business, I believe skipping golf with the boss is a close 2nd to ritual suicide in acknowledging dishonor ).

 

At least with the Acura RDX, a significant portion of those complaints stem from the infotainment system, so a simple fix would be to improve the software development and QA / UAT process. As so much in cars these days is software based, it has to be a strategic priority and area of focus for the company. And yet, I didn't read a single sentence about that in the article.

The QA / UAT process could even include avid customers who would probably want to be beta testers for Honda / Acura. Who here would have liked to test the RDX's new infotainment system back in 2017 to help with beta testing? I bet a lot of people would have been happy to do it for free. They could have released the RDX with mature infotainment software from the start.

 

This sounds like a good idea, but Honda/Acura is incredibly secretive about future model specifications, including appearance, so I'm not sure how this would work. It might have to be a test mule with the infotainment system cobbled into a current vehicle, and who would want to drive that unless they were being paid to do so?

 

Acura is just a polished Honda. I couldn't care less about the brand. Honestly, if they mated the CRV with the RDX's powertrain and suspension, I'd have gone for that in a heartbeat. Could be worse ... the dealer gave me a '20 TLX loaner a couple days ago and when I got inside, I was appalled at how terrible the interior is on those things. But back to the RDX, I concur the build quality is unacceptable on them. I mirror the sentiment that this is likely the last Acura product I'll ever own ... unless the TLX Type S is a beast and doesn't have a worse interior than an Accord.