Jay1431

I was really excited to see there was an update to fix the Apple CarPlay crashes. Unfortunately, my first crash happened within about 40 minutes of installing 1.2.1. Anecdotally, this update seems to have helped a lot of people. Is there anything else I can try?

kboo74656

Use a OEM Apple Cable, do a full back up and restore on your iPhone, and the 3 finger reboot on your car’s infotainment system. Others are report success with this method. Don’t use any Made for iPhone cables.

Jay1431

I've done the first two. I've tried multiple cables and the current cable was brand new from a recent iPhone purchase. My phone was reset (again) last week before a long Thanksgiving road trip (just to see if it would fix this issue). If anything it's worse now. Before it would eventually be available again without me taking any action but now when it dies it stays dead. The phone won't even charge. I've not yet tried the 3-finger reboot so maybe I'll do that.

kboo74656

The only other thing I recommend trying is a factory reset of the system through the menu. Write down your station presets for the radio and SXM if you use it before doing this. Other than that I’m outta options. If you go to the dealer they are going to do/recommend the same thing. The fact that your phone won’t charge might be causing problems but I’m no super geek.

DarkNinja75

That's a big red flag. My USB port is a bit finicky, and will occasionally disconnect the phone from a loose cable. If your phone isn't even charging, that suggests it's not plugged in properly.

Wander

Or the contacts in the iPhone lightning port are dirty and/or blocked by pocket lint.

Get a toothpick and get busy. Worst case, take it to an Apple store or Best Buy geek and let then have at it.

JAB00

So I had problems with repeated drop connection to CarPlay while plugged in. I did the three finger reset. Used only a Apple cable and eventually a factory reset which was what seemed to have done the trick. It’s been 6 months and still working fine.

tangible

My results after trying everything:

The cables are irrelevant. The USB port is fine. This is not a hardware problem.

Back up your phone. Erase it completely. Restore it, allowing the system to get fresh copies of all your apps from the App Store.

Your problem will be over. A few slightly annoying things will happen, e.g. needing to re-authenticate some apps and memberships after the restore.

gtssenior

I would not minimize the contacts on the iphone where the cable connects. I noticed that if I was parked, car play worked fine. But when moving, the little vibrations caused the cable to lose and regain continuity with the iphone port, freezing carplay. I did two things to eliminate the issue. I air sprayed the iphone port to clear the dust out of it and I bought a premium cable that had kind of a braided covering rather than the plastic and the connector seemed to fit more snug in the port on the phone, especially after the dust was blown out. The tolerances on the phone port are very tight and you might not have the contact issue in the house when the phone is just sitting on a table when charging that you do in a car when in motion. Just saying what cured my issue which of course may have nothing to do with your issue.

Madd Dog

I bought this.
Acura practically admitted there may be a problem with their port. Page 239 I have not had any connection problems using this port extension, a six inch quality lightning cable, and the last update.

kebel87

I don’t get how an extension cable actually help? That’s counterintuitive to me...

Madd Dog

I am not technical, but it may be that the extension makes a good, onetime hookup to the port, and any movement from the phone/cable is damped?

I don’t know, all I know is that with this setup, I have had no connection problems.

rdxnguyen

Acura's main concern here is the melted or exploded or whatever else happened to the device (USB flash drive, iPod) connecting directly to the USB Port in direct sunlight over a long period of time may also damage the port. At least with the extension cable, it would only damage the cable, not the port. Much less expensive to replace the extension cable than the port.

There actually is some merits to this rationale. Any movable part will wear out at some point. If you keep plugging and unplugging the cable from the port, it may degrade the connection sensitivity over time. With the extension cable staying intact, the part that's getting worn out is the extension cable port or the actual cable plugging into it -- again, less expensive to replace these.

Madd Dog

Before I hooked up the extension, I remember having to fumble a bit to get the jack in at that awkward angle. With the extension, it is an easy, two hand job.

Plus the extension is really cheap.