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Long service history/How Acura response to my lawyer for a lemon

 
Old 05-13-2019, 05:15 PM
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Long service history/How Acura response to my lawyer for a lemon

If you plan on buying the MDX, read the attachment of my long service history with ongoing issues and the letter from Acura responding to my lawyer. Basically, they're saying "respectfully decline assistance", so I am stuck with it now. My first and last Acura.

Short summary:
11/20/15: 3 days: Moisture in tail light housing. Replaced housing.
01/09/16: Shifting issue. Update PCM.TCM, but didn't solve the issue.
04/28/16: Both LF and LR window run channels are deformed making noise. Rattle over bumps. Replaced both but didn't fix the noise from the LF window.
09/23/16: 7 days: Replaced LF window run channel 2nd time, but didn't fix the noise when going over choppy road. Rattle over bumps. Replaced rear dampers TSB 16-035.
02/12/18: RR door inner panel falling out. Replaced LF window run channel again 3rd time, still didn't fix the noise. Rattle from 2nd row seats when going over bumps. Alarm keep going off, replaced hood latch. Popping noise in 2nd row. Dealer didn't want to replace warped rotors under warranty.
02/14/18: Hard transmission shifting. Updated software, problem still present.
04/30/18: 7 days: Rattle from 2nd row seats when going over bumps again. Problem still there. Unable to start car in cold temp, but was told that the battery is fine.
07/12/18: 6 days: LKAS hugging right size. TSB 15-027. Still hugging to the right.
08/18/18: 3 days: Previous work damaged side sill panel
10/03/18: 2 days: Replaced LF window run channel again 4th time. Still didn't fix the noise. Multiple requests to replace the whole driver door, but denied. Warm air coming out of rear vents when the system is off, but was told it was normal.
12/07/18: 14 days: Fixed Plastic noise from FR of dash area. Replaced LF window run channel again 5th time, but noise still there when going over choppy road. Metal to metal noise in 2nd row, replaced slide base.

Current issues: LKAS hugging right, LF window noise, warped rotors, engine ticking noise/chirps, transmission hard shift, unable to start in cold weather, warm air coming out of rear vents even when system is off.

45+ days total in shop so far
Attached Files
File Type: pdf
2016AcuraMDXServiceHistory.pdf (153.2 KB, 5 views)
File Type: pdf
AcuraResponse.pdf (337.9 KB, 15 views)
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Old 05-13-2019, 05:19 PM
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Did you have to pay for any of the repairs out of pocket?
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Old 05-13-2019, 05:56 PM
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Originally Posted by nhhiep View Post
If you plan on buying the MDX, read the attachment of my long service history with ongoing issues and the letter from Acura responding to my lawyer. Basically, they're saying "respectfully decline assistance", so I am stuck with it now. My first and last Acura.

Short summary:
11/20/15: 3 days: Moisture in tail light housing. Replaced housing.
01/09/16: Shifting issue. Update PCM.TCM, but didn't solve the issue.
04/28/16: Both LF and LR window run channels are deformed making noise. Rattle over bumps. Replaced both but didn't fix the noise from the LF window.
09/23/16: 7 days: Replaced LF window run channel 2nd time, but didn't fix the noise when going over choppy road. Rattle over bumps. Replaced rear dampers TSB 16-035.
02/12/18: RR door inner panel falling out. Replaced LF window run channel again 3rd time, still didn't fix the noise. Rattle from 2nd row seats when going over bumps. Alarm keep going off, replaced hood latch. Popping noise in 2nd row. Dealer didn't want to replace warped rotors under warranty.
02/14/18: Hard transmission shifting. Updated software, problem still present.
04/30/18: 7 days: Rattle from 2nd row seats when going over bumps again. Problem still there. Unable to start car in cold temp, but was told that the battery is fine.
07/12/18: 6 days: LKAS hugging right size. TSB 15-027. Still hugging to the right.
08/18/18: 3 days: Previous work damaged side sill panel
10/03/18: 2 days: Replaced LF window run channel again 4th time. Still didn't fix the noise. Multiple requests to replace the whole driver door, but denied. Warm air coming out of rear vents when the system is off, but was told it was normal.
12/07/18: 14 days: Fixed Plastic noise from FR of dash area. Replaced LF window run channel again 5th time, but noise still there when going over choppy road. Metal to metal noise in 2nd row, replaced slide base.

Current issues: LKAS hugging right, LF window noise, warped rotors, engine ticking noise/chirps, transmission hard shift, unable to start in cold weather, warm air coming out of rear vents even when system is off.

45+ days total in shop so far
Seems like a lot of stupid issues. I think it would be my last Acura too. That said, I have had very few problems with my Acura's and I have many Acura vehicles, except the tranny issue with my 2002 TL. Acura always stepped up and did the replacement (3x), and provided a loaner.
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Old 05-14-2019, 05:55 AM
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Bummer. Unfortunately, every manufacturer pumps out a lemon every now and then.

I'm on my 14th Honda/Acura and have never had an issue with any of them.
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Old 05-14-2019, 06:29 AM
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You're not stuck with anything.
Take the lesson on the chin and trade it in or list it for private sale.
They won't lemon unless it's the same thing over and over again.
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Old 05-16-2019, 11:24 AM
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There is nothing here that qualifies as a "lemon". I'd be annoyed too but perhaps you should try a different dealer first.
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