Interesting dealer experience - peeling grille molding
01-29-2013, 11:39 AM
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Interesting dealer experience - peeling grille molding
I have 2009 tsx 61000 miles, owned for 3.5 years.
A body shop helped ID my peeling trim problem as a TSB - 10-036.
I drove immediately over to Acura dealership where the service guy said he couldn't find "10-036" for my car. I showed him some Google results on my phone (I wasn't able to pull up the actual Honda tsb sheet). He insisted that the TSB I was looking at was part of a forum and not 'official' enough for him to act.
He said I could look at his screen, I did, it wasn't there. He showed me a screen full of jibberish... I offered to help him search but was in disbelief ... he obviously was in no mood to help. Somehow expected the lack of info on his screen to be proof I was out of luck....
He and manager said my only option was to call Acura and see if they could help. I came home and was able to find the TSB.
2 questions
1) is it possible the TSB could have been removed from the system and the service guy was being honest, or is he intentionally misleading me?
2) are these TSB's honored only during the 4yr 50,000 mile warranty? What are my odds of getting this fixed?
A body shop helped ID my peeling trim problem as a TSB - 10-036.
I drove immediately over to Acura dealership where the service guy said he couldn't find "10-036" for my car. I showed him some Google results on my phone (I wasn't able to pull up the actual Honda tsb sheet). He insisted that the TSB I was looking at was part of a forum and not 'official' enough for him to act.
He said I could look at his screen, I did, it wasn't there. He showed me a screen full of jibberish... I offered to help him search but was in disbelief ... he obviously was in no mood to help. Somehow expected the lack of info on his screen to be proof I was out of luck....
He and manager said my only option was to call Acura and see if they could help. I came home and was able to find the TSB.
2 questions
1) is it possible the TSB could have been removed from the system and the service guy was being honest, or is he intentionally misleading me?
2) are these TSB's honored only during the 4yr 50,000 mile warranty? What are my odds of getting this fixed?
01-30-2013, 08:48 PM
#6
For sure if you call the Acura Client Relations/ Acura Corporate then they can verify if your car is under the TSB. If it is, then tell them that your dealer wouldn't do it, and Client Relations will then be able to call the dealership and authorize the repair.
That way when you take it in again, there won't be any confusions with the dealer.
I'm not sure if TSB's are accepted outside of warranty period, but I think the Client Relations will also tell you if they will honor your TSB.
You can google the phone number and it's real easy working with them. Just have your VIN ready and they should be able to look everything up, and let you know if you're covered.
That way when you take it in again, there won't be any confusions with the dealer.
I'm not sure if TSB's are accepted outside of warranty period, but I think the Client Relations will also tell you if they will honor your TSB.
You can google the phone number and it's real easy working with them. Just have your VIN ready and they should be able to look everything up, and let you know if you're covered.
01-31-2013, 08:34 AM
#7
For sure if you call the Acura Client Relations/ Acura Corporate then they can verify if your car is under the TSB. If it is, then tell them that your dealer wouldn't do it, and Client Relations will then be able to call the dealership and authorize the repair.
That way when you take it in again, there won't be any confusions with the dealer.
I'm not sure if TSB's are accepted outside of warranty period, but I think the Client Relations will also tell you if they will honor your TSB.
You can google the phone number and it's real easy working with them. Just have your VIN ready and they should be able to look everything up, and let you know if you're covered.
That way when you take it in again, there won't be any confusions with the dealer.
I'm not sure if TSB's are accepted outside of warranty period, but I think the Client Relations will also tell you if they will honor your TSB.
You can google the phone number and it's real easy working with them. Just have your VIN ready and they should be able to look everything up, and let you know if you're covered.
While some TSBs are called "hidden warranties" as they instruct the dealer on how to bill Acura for out-of-warranty work, most are not. The TSB itself clearly explains how the dealer is to bill.
That doesn'tmean that Acura won't pay for out-of-warranty work even if the TSB is silent on non-warranty billing, but it takes some work on the customers part.
They need to write a letter (regular mail, using the United States Post Office) to Acura telling them that your car exhibits the same issues as the cars covered by the TSB and is within the warranty range, but since it is out of warranty the dealer wants to charge you and you are respectfully asking Acura to pay for the repair as it appears to be a known manufacturer's defect.
Be polite, concise and write the damn letter in proper English.
Some people have obviously had results by just calling or emailing Acura but nothing beats a piece of paper that they need to open, read and then put on their desk as a reminder to respond. Emails are just too easy to disregard.
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02-01-2013, 04:18 AM
#8
Three Wheelin'
I am in total agreement with the ceb'ster here. BTW, I swung by your place a few times this week and you weren't home 
A well written letter in proper english is very important. Case in point. A good friend has a 2004 Honda Accord with a full maintenance history and work performed at a local dealership just had to put in a new engine in the car. He complained to Honda Corporate back in 2010 when the car started to consume oil (85K and way out of warranty). Long story short, he laid out his case and his history of being a loyal Honda customer in such a concise manner, Honda is working with him now to get him reimbursed for the engine replacement work he recently had performed. While this is a unique case but it does goes to show you that if you are articulate and courteous people will listen
A well written letter in proper english is very important. Case in point. A good friend has a 2004 Honda Accord with a full maintenance history and work performed at a local dealership just had to put in a new engine in the car. He complained to Honda Corporate back in 2010 when the car started to consume oil (85K and way out of warranty). Long story short, he laid out his case and his history of being a loyal Honda customer in such a concise manner, Honda is working with him now to get him reimbursed for the engine replacement work he recently had performed. While this is a unique case but it does goes to show you that if you are articulate and courteous people will listen
02-01-2013, 10:53 AM
#9
I am in total agreement with the ceb'ster here. BTW, I swung by your place a few times this week and you weren't home
A well written letter in proper english is very important. Case in point. A good friend has a 2004 Honda Accord with a full maintenance history and work performed at a local dealership just had to put in a new engine in the car. He complained to Honda Corporate back in 2010 when the car started to consume oil (85K and way out of warranty). Long story short, he laid out his case and his history of being a loyal Honda customer in such a concise manner, Honda is working with him now to get him reimbursed for the engine replacement work he recently had performed. While this is a unique case but it does goes to show you that if you are articulate and courteous people will listen
A well written letter in proper english is very important. Case in point. A good friend has a 2004 Honda Accord with a full maintenance history and work performed at a local dealership just had to put in a new engine in the car. He complained to Honda Corporate back in 2010 when the car started to consume oil (85K and way out of warranty). Long story short, he laid out his case and his history of being a loyal Honda customer in such a concise manner, Honda is working with him now to get him reimbursed for the engine replacement work he recently had performed. While this is a unique case but it does goes to show you that if you are articulate and courteous people will listen
02-01-2013, 10:58 AM
#10
Three Wheelin'
ceb's cribo is really close to my cobbler/alteration expert. Besides, ceb lives in anonymity. Can't tell his house apart for all the 100 units all looking the same
02-01-2013, 02:31 PM
#11
02-02-2013, 08:11 PM
#14
CU2 TSXClass
I have 2009 tsx 61000 miles, owned for 3.5 years.
A body shop helped ID my peeling trim problem as a TSB - 10-036.
I drove immediately over to Acura dealership where the service guy said he couldn't find "10-036" for my car. I showed him some Google results on my phone (I wasn't able to pull up the actual Honda tsb sheet). He insisted that the TSB I was looking at was part of a forum and not 'official' enough for him to act.
He said I could look at his screen, I did, it wasn't there. He showed me a screen full of jibberish... I offered to help him search but was in disbelief ... he obviously was in no mood to help. Somehow expected the lack of info on his screen to be proof I was out of luck....
He and manager said my only option was to call Acura and see if they could help. I came home and was able to find the TSB.
2 questions
1) is it possible the TSB could have been removed from the system and the service guy was being honest, or is he intentionally misleading me?
2) are these TSB's honored only during the 4yr 50,000 mile warranty? What are my odds of getting this fixed?
A body shop helped ID my peeling trim problem as a TSB - 10-036.
I drove immediately over to Acura dealership where the service guy said he couldn't find "10-036" for my car. I showed him some Google results on my phone (I wasn't able to pull up the actual Honda tsb sheet). He insisted that the TSB I was looking at was part of a forum and not 'official' enough for him to act.
He said I could look at his screen, I did, it wasn't there. He showed me a screen full of jibberish... I offered to help him search but was in disbelief ... he obviously was in no mood to help. Somehow expected the lack of info on his screen to be proof I was out of luck....
He and manager said my only option was to call Acura and see if they could help. I came home and was able to find the TSB.
2 questions
1) is it possible the TSB could have been removed from the system and the service guy was being honest, or is he intentionally misleading me?
2) are these TSB's honored only during the 4yr 50,000 mile warranty? What are my odds of getting this fixed?
my opinion on that is go to a different dealer...
03-05-2013, 11:29 AM
#15
Racer
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I noticed mine is peeling in the corner this last summer. I was just gonna buy a new part online. My car is just out of warranty and I don't want the dealer to work on my car. It looks like the silver material on the U shaped part of the grille is a film thats been applied to the black plastic underneath. It looks like vinyl really thats starting to come up.
12-09-2014, 01:04 PM
#16
Advanced
Sorry to raise a dead-thread but...
Anyone have luck with the dealer replacing the grill for free? I just called some dealers and they advise it's such a technical repair bulletin and out of warranty cars are not covered.
Anyone have luck with the dealer replacing the grill for free? I just called some dealers and they advise it's such a technical repair bulletin and out of warranty cars are not covered.
12-25-2014, 11:42 AM
#17
i replaced my 2010 grille due to peeling, i found an oem replacement at partsgeek, which worked, but honestly the fitment was not that great, it really took some muscling to get it to snap to the black mesh part of the grille then to the bumper.
but since i got the silver piece for under $50 and the black mesh piece for under $50 i couldnt complain for ~100 on a new front grille assembly.
my oem one, was really bad, peeling silver and black mesh was cracked.
heres a link
2009-2010 Acura TSX Grille Assembly - Body Mechanical & Trim - Action Crash 09-10 TSX Grille Assembly - 29960-04051358 - PartsGeek
2009-2010 Acura TSX Grille Moulding - Body Mechanical & Trim - Action Crash 09-10 TSX Grille Moulding - 29960-04043685 - PartsGeek
but since i got the silver piece for under $50 and the black mesh piece for under $50 i couldnt complain for ~100 on a new front grille assembly.
my oem one, was really bad, peeling silver and black mesh was cracked.
heres a link
2009-2010 Acura TSX Grille Assembly - Body Mechanical & Trim - Action Crash 09-10 TSX Grille Assembly - 29960-04051358 - PartsGeek
2009-2010 Acura TSX Grille Moulding - Body Mechanical & Trim - Action Crash 09-10 TSX Grille Moulding - 29960-04043685 - PartsGeek
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