Scale 1-10 ........... READ
10-27-2005 | 10:11 PM
#81
was going to buy my car at Montclair Acura when i lived in Jersey... but when i walked in, i got crappy service... treated like a kid unlike others on here.. so i went somewhere else.. 2/10...
now that i moved to TX, i go to McDavid Acura in Plano, NJ... awesome service... did not hesitate to give me a loaner even though i am under 25 yrs old... car was fixed except for missing car wash... but they did it on next oil change a few days later... 8/10
now that i moved to TX, i go to McDavid Acura in Plano, NJ... awesome service... did not hesitate to give me a loaner even though i am under 25 yrs old... car was fixed except for missing car wash... but they did it on next oil change a few days later... 8/10
10-27-2005 | 10:18 PM
#82
Instructor
Joined: Jul 2003
Posts: 117
Likes: 0
From: Toronto, Richmond Hill
All three are in Ontario:
Acura of North Toronto:
Sales: 0/10
Service: 0/10
Sales:
Bunch of liars and scammers.
1) Wanted a WDP TL-S, said that there wasn't any left in Toronto and they even pretended to look around and said no. They pushed us for SSM b/c their inventory was full of SSM.
2) They had a WDP demo car that ran +40k already and offered us a 5k discount.
3) $900cdn spoiler option, said it was OEM but really it was really aftermarket.
Service:
1) My mom took the car in for service and they threatened to void my warranty because my car was modded (suspension and CAI)
2) Service reps treats you like crap (maybe its only me because I was still young)
Acura of Markham
Sales: 8/10
Service: 8/10
Sales:
Went in to look at models while car was being service. Overall they are knowledgable people and they don't try to "hot sale". I like it when they leave you alone to look at things and are there for you when you need them.
Service:
The servicing reps are nice people. Treated me with respect. Only problem I have is that they take forever to work on your car. Courtesy vehicles and shuttles is provided but sometimes you gotta wait for them to come back. Usually a nice car wash after service.
Sterne Acura (Aurora)
Sales: 9/10
Service: N/A
Sales:
I went to Stern Acura after my stupid purchase from North Toronto. I only knew of them the day after I got my car b/c my gf's parents also got a WDP the day I got my car and she told me about them. Anyways long story short, hit up Sterne. Sales reps were very nice. They had 2 WDP waiting to go. Tested out the car on a non-busy road for more than 15min. Went back to the dealer, no hassle or pressure from the sales rep to buy. It was a very enjoyable experience.
Service:
Never went there for service before because they are a bit outta the way from where I live. From what my girlfriend is telling me, they treat her parents well.
Acura of North Toronto:
Sales: 0/10
Service: 0/10
Sales:
Bunch of liars and scammers.
1) Wanted a WDP TL-S, said that there wasn't any left in Toronto and they even pretended to look around and said no. They pushed us for SSM b/c their inventory was full of SSM.
2) They had a WDP demo car that ran +40k already and offered us a 5k discount.
3) $900cdn spoiler option, said it was OEM but really it was really aftermarket.
Service:
1) My mom took the car in for service and they threatened to void my warranty because my car was modded (suspension and CAI)
2) Service reps treats you like crap (maybe its only me because I was still young)
Acura of Markham
Sales: 8/10
Service: 8/10
Sales:
Went in to look at models while car was being service. Overall they are knowledgable people and they don't try to "hot sale". I like it when they leave you alone to look at things and are there for you when you need them.
Service:
The servicing reps are nice people. Treated me with respect. Only problem I have is that they take forever to work on your car. Courtesy vehicles and shuttles is provided but sometimes you gotta wait for them to come back. Usually a nice car wash after service.
Sterne Acura (Aurora)
Sales: 9/10
Service: N/A
Sales:
I went to Stern Acura after my stupid purchase from North Toronto. I only knew of them the day after I got my car b/c my gf's parents also got a WDP the day I got my car and she told me about them. Anyways long story short, hit up Sterne. Sales reps were very nice. They had 2 WDP waiting to go. Tested out the car on a non-busy road for more than 15min. Went back to the dealer, no hassle or pressure from the sales rep to buy. It was a very enjoyable experience.
Service:
Never went there for service before because they are a bit outta the way from where I live. From what my girlfriend is telling me, they treat her parents well.
10-28-2005 | 12:47 AM
#84
Qwaenam Crew
Joined: Sep 2005
Posts: 19
Likes: 0
From: LA Boy in SD
It seems like no one talked about dealership in San Diego..
I give Cush Acura (middle part of SD county) 9/10. Most things covered under warranty even the film on the pillar of the rear door.. I got a loaner car for that.. (beat the S*** out of the TSX) and it shares the service area with Jaguar (&Aston Martin). Maybe that's why they are nice.. but the sales.. I don't quite remember.. I bought my car at the same dealership.. I don't recall any issue with sales dept.. it was pretty swift..
I ordered COmptech Icebox from Acura of Escondido (northern SD). It was pretty quick and simple. I got the Icebox shipped to me in 3 days... 9 for the service dept.
I've personally never been to Ball Acura in National City (southern SD) but I heard some good things about them.
I give Cush Acura (middle part of SD county) 9/10. Most things covered under warranty even the film on the pillar of the rear door.. I got a loaner car for that.. (beat the S*** out of the TSX) and it shares the service area with Jaguar (&Aston Martin). Maybe that's why they are nice.. but the sales.. I don't quite remember.. I bought my car at the same dealership.. I don't recall any issue with sales dept.. it was pretty swift..
I ordered COmptech Icebox from Acura of Escondido (northern SD). It was pretty quick and simple. I got the Icebox shipped to me in 3 days... 9 for the service dept.
I've personally never been to Ball Acura in National City (southern SD) but I heard some good things about them.
10-28-2005 | 01:45 AM
#85
Racer
Joined: Nov 2002
Posts: 385
Likes: 3
From: Gulf Coast Florida
Proctor Acura, Tallahassee FL
Excellent service dept 10/10
Parts, couldn't be better 10/10
Sales 8/10
I guess the reason that I continue buying Acuras is the friendly, personal treatment I get when I have to go to the dealership. Proctor is light years ahead of other dealerships I have used in the past with different brands of cars. Ford was horrible, a verbal fight at every service, the same with Dodge. Toyota didn't fare much better.
I am spoiled now and will continue buying Acuras I pay a bit more but have many less headaches and better cars. I still have some bad feelings about the 2nd generation transmission issue but now own 2 3rd gen TLs and am happy as hell.
Last week, I was in memphis and needed an oil change and the dealership was impressive there with friendly staff and prompt service.
I am beyond the point of getting treated like shit when getting my cars serviced.
Excellent service dept 10/10
Parts, couldn't be better 10/10
Sales 8/10
I guess the reason that I continue buying Acuras is the friendly, personal treatment I get when I have to go to the dealership. Proctor is light years ahead of other dealerships I have used in the past with different brands of cars. Ford was horrible, a verbal fight at every service, the same with Dodge. Toyota didn't fare much better.
I am spoiled now and will continue buying Acuras I pay a bit more but have many less headaches and better cars. I still have some bad feelings about the 2nd generation transmission issue but now own 2 3rd gen TLs and am happy as hell.
Last week, I was in memphis and needed an oil change and the dealership was impressive there with friendly staff and prompt service.
I am beyond the point of getting treated like shit when getting my cars serviced.
10-28-2005 | 01:55 AM
#86
Racer
Joined: Nov 2002
Posts: 385
Likes: 3
From: Gulf Coast Florida
Addendum to the above post
Although I rated Proctor Dealership as outstanding, I feel that I must mention Acura client services.
Rating: 0/10
I have always been treated rudely by ACS. Acura should evaluate ACS and make some major changes to assist the customers. I'm sure that nearly everyone on the forum has experienced the same.
Although I rated Proctor Dealership as outstanding, I feel that I must mention Acura client services.
Rating: 0/10
I have always been treated rudely by ACS. Acura should evaluate ACS and make some major changes to assist the customers. I'm sure that nearly everyone on the forum has experienced the same.
10-28-2005 | 07:40 AM
#87
9th Gear
Joined: Jun 2005
Posts: 9
Likes: 0
From: Greenville SC
Bradshaw Acura in Greenville SC- 10+!!!!! These guys are so great! Always provide a loaner car for me, no questions asked, and always a car wash. I'm soooooo picky about my car, since I too work as a service advisor in a dealership, and these guys at Bradshaw always exceed my expectations.....
10-30-2005 | 01:15 AM
#88
Racer
Joined: Oct 2005
Posts: 255
Likes: 9
From: Maryland
well I bought my TL from the used car department at DCH Montclair Acura in NJ. I was very pleased with the customer service I received. Allen Saltz was my salesman and he was honest, took me very seriously, and returned my phone calls when he said he would. Oh yeah, AND I got a good deal. The other associates I dealt with to sign paperwork, etc, were also helpful and friendly so I have to give them a 9. I cant tell you about the service dept though, I havent taken the car in.
11-01-2005 | 01:35 PM
#89
Intermediate
Joined: Jul 2005
Posts: 28
Likes: 0
From: wisconsin
Originally Posted by Madtown Acura
Agree...mostly.
Warranty work 10/10.
Out out warranty work:
Service: 10
Price: 5 $$$
However, their parts department will PRICE MATCH any other source out there. They offerred to price match Ray Laks on body kits without even calling them.
11-01-2005 | 01:52 PM
#90
Intermediate
Joined: Sep 2005
Posts: 34
Likes: 0
From: Westchester, NY
Originally Posted by NsX Pilot
Westchester acura
Sales....... 8
parts....... 8
service.... 9
Curry acura
sales.... 2
parts.... 10
service. 10
Sales....... 8
parts....... 8
service.... 9
Curry acura
sales.... 2
parts.... 10
service. 10
My first service also went fine with them (although they "didn't have time" to wash my car).
Parts, however, are too high. You can buy them on the Internet for much less (including from Curry!).
11-01-2005 | 03:45 PM
#92
Instructor
Joined: Jan 2003
Posts: 128
Likes: 0
From: Vancouver, BC
moderators should turn this thread into an Acura Dealer database for ratings, comments, issues etc... once this central db blows up, i guarantee that dealerships will start treating ACURA_TL.COM users better.
what do you think?
what do you think?
11-01-2005 | 04:52 PM
#93
Advanced
Joined: Jan 2005
Posts: 74
Likes: 0
From: Solon,Ohio
Originally Posted by neuronbob
In northeast Ohio (read: Cleveland area):
Motorcars Acura (where I bought my car)
Sales 9/10. I was treated like a king and taken seriously even though I look much younger than my age (age 34, look like mid-20's). I made it clear I wanted to buy a TL, they made it clear they wanted to sell a TL--no bullls*** approach. I was made to feel as if I was purchasing a luxury automobile. I had an honest salesman--an anomaly in today's society, and got a fair trade for my Intrepid.
Service 7/10. This is my second dealer-serviced car, and while the service dept. does a good job, their prices are a little high and they weren't able to fix the center console hinge on the first try. At least they're nice. I also live in the neighborhood, an added plus.
Park Acura, Akron
2/10. I got an Internet quote from these jokers, $27 800, told them about my trade, and my wife and I drove 30 miles hoping to make a deal. It was over in 5 minutes. They flat-out refused to deal with me. I was polite to a T, but as soon as I mentioned the trade again, my car in good shape, they offered a trade value that they knew was ridiculous, almost an insult. Didn't even offer a test drive. When I didn't bite, they basically said, "I'm sorry I can't budge", and I walked. The salesman even had the gall to introduce me to the manager on the way out! Almost as if to say to the guy, "if he tries to come back, stonewall him". Don't go to these fvckers, they are dishonest. I've bought 6 new cars and this was the worst experience I've ever had. I ran to Motorcars the same day.
Motorcars Acura (where I bought my car)
Sales 9/10. I was treated like a king and taken seriously even though I look much younger than my age (age 34, look like mid-20's). I made it clear I wanted to buy a TL, they made it clear they wanted to sell a TL--no bullls*** approach. I was made to feel as if I was purchasing a luxury automobile. I had an honest salesman--an anomaly in today's society, and got a fair trade for my Intrepid.
Service 7/10. This is my second dealer-serviced car, and while the service dept. does a good job, their prices are a little high and they weren't able to fix the center console hinge on the first try. At least they're nice. I also live in the neighborhood, an added plus.
Park Acura, Akron
2/10. I got an Internet quote from these jokers, $27 800, told them about my trade, and my wife and I drove 30 miles hoping to make a deal. It was over in 5 minutes. They flat-out refused to deal with me. I was polite to a T, but as soon as I mentioned the trade again, my car in good shape, they offered a trade value that they knew was ridiculous, almost an insult. Didn't even offer a test drive. When I didn't bite, they basically said, "I'm sorry I can't budge", and I walked. The salesman even had the gall to introduce me to the manager on the way out! Almost as if to say to the guy, "if he tries to come back, stonewall him". Don't go to these fvckers, they are dishonest. I've bought 6 new cars and this was the worst experience I've ever had. I ran to Motorcars the same day.
Agree with you on sales almost bought a merc C class. The sales reps turned me off at the Benz Store. Went across the road to motorcars and was treated well.
As for service Motorcars is a bit pricey but the work is well done 9.5/10 for service.
May want to try this place it is called RISING SUN AUTOMOTIVE near heather hill nursing home in Chardon ohio. 10/10. The gent is very honest, and very good.
11-04-2005 | 12:39 PM
#95
Racer
Joined: Nov 2001
Posts: 267
Likes: 0
From: NY
island acura
wantaugh, ny
they get a big 0 for the service dept is horrible never had a good expierence taking the car there. on a side note i'd like to beat the shit outta the service manager cause i dont like the way he tries to make you feel like you dont know what your talking about. Took the car at 3000miles for slipping tranny they tried to tell me i drove the car to hard and it was my fault. And one of those service people told me they werent gonna warrenty those foggy headlights cause i was in an accident which the car never was so in the end after 3 times of denyin there bs they were giving me they must have had someone who knew what they where looking at tell them the car was never in an accident. So a big fuck you to the service dept and part of the sales department at island acura.
There was actually one really nice guy in the part dept helped me out saved me buying a new o2 sensor, sorry you gotta be associated wit them buddy.
ralleye acura
roslyn, ny
they get a 9 pretty good service and nice people alittle on the expensive side for non warrenty work but much better then going to island
wantaugh, ny
they get a big 0 for the service dept is horrible never had a good expierence taking the car there. on a side note i'd like to beat the shit outta the service manager cause i dont like the way he tries to make you feel like you dont know what your talking about. Took the car at 3000miles for slipping tranny they tried to tell me i drove the car to hard and it was my fault. And one of those service people told me they werent gonna warrenty those foggy headlights cause i was in an accident which the car never was so in the end after 3 times of denyin there bs they were giving me they must have had someone who knew what they where looking at tell them the car was never in an accident. So a big fuck you to the service dept and part of the sales department at island acura.
There was actually one really nice guy in the part dept helped me out saved me buying a new o2 sensor, sorry you gotta be associated wit them buddy.
ralleye acura
roslyn, ny
they get a 9 pretty good service and nice people alittle on the expensive side for non warrenty work but much better then going to island
11-04-2005 | 02:22 PM
#96
Wifes Car
Joined: Oct 2005
Posts: 57
Likes: 0
From: Sarasota, FL
Gettel Acura
Sarasota, Fl
8/10 service
I just took my TLS to get the timing belt tens. recall done had no problems nice people to deal with gave me a loaner no questions asked
now the used car sales at this dealership sucks (they share with Nissan and Hyundai) I had nothing but problems trying to work a deal with them. my dad bought a 03 Monte Carlo from them and got $5000 off the price i tried to get $1800 off a I35 they said nope. plus the salesman was being a smart ass.
Brad
Sarasota, Fl
8/10 service
I just took my TLS to get the timing belt tens. recall done had no problems nice people to deal with gave me a loaner no questions asked
now the used car sales at this dealership sucks (they share with Nissan and Hyundai) I had nothing but problems trying to work a deal with them. my dad bought a 03 Monte Carlo from them and got $5000 off the price i tried to get $1800 off a I35 they said nope. plus the salesman was being a smart ass.
Brad
11-14-2005 | 01:49 AM
#97
B A N N E D
Joined: Nov 2005
Posts: 250
Likes: 0
From: Indianapolis
Ed Martin, Indianapolis, IN
I would rate them overall 8 out of 10.
Parts dept I would rate at 4 out of 10. They are a little big headed there and missing most of their business to ebay and not getting the point at all?
I would rate them overall 8 out of 10.
Parts dept I would rate at 4 out of 10. They are a little big headed there and missing most of their business to ebay and not getting the point at all?
11-14-2005 | 04:51 PM
#99
Racer
Joined: Oct 2005
Posts: 330
Likes: 0
Curry Acura - Scarsdale, NY
Give their service/part department 9/10
Very nice and helpful,call back and kept you inform, and after every service you get a free wash and vacuum. Went out of their way to fix my cd player - after taking it there 3 times
but they work on it until they figure out the problem.
Sales - No experience there since i didn't buy my car from them, but they didn't seem pushy to me.
Give their service/part department 9/10
Very nice and helpful,call back and kept you inform, and after every service you get a free wash and vacuum. Went out of their way to fix my cd player - after taking it there 3 times
but they work on it until they figure out the problem. Sales - No experience there since i didn't buy my car from them, but they didn't seem pushy to me.
11-14-2005 | 08:37 PM
#100
Drive fast & swerve
Joined: Aug 2004
Posts: 138
Likes: 2
From: Indianapolis
Originally Posted by DMan
Hubler Acura of Indianapolis - 1 out of 10
The general manager is a crook. I'm so angry with them I drive 20 miles out of my way for all of my service. Hubler was unwilling to work with me after I discovered what they did, and it wasn't even that much money. I only lost a few hundred dollars, but I've talked three people out of buying cars at Hubler, and the other Acura dealer (Ed Martin) got the business.
.
The general manager is a crook. I'm so angry with them I drive 20 miles out of my way for all of my service. Hubler was unwilling to work with me after I discovered what they did, and it wasn't even that much money. I only lost a few hundred dollars, but I've talked three people out of buying cars at Hubler, and the other Acura dealer (Ed Martin) got the business.
.
I'm just the opposite...I'd give Hubler a 10 for service, never been there for anything else. Ed Martin gets a 0 since they gave me the run around. Like you, I drive way out of my way to go to Hubler...I live in Castleton if that says how much I hate Ed Martin.
11-15-2005 | 10:21 AM
#101
B A N N E D
Joined: Nov 2005
Posts: 250
Likes: 0
From: Indianapolis
Originally Posted by IndyTypeS
What happened? Buying experience, or service?
I'm just the opposite...I'd give Hubler a 10 for service, never been there for anything else. Ed Martin gets a 0 since they gave me the run around. Like you, I drive way out of my way to go to Hubler...I live in Castleton if that says how much I hate Ed Martin.
I'm just the opposite...I'd give Hubler a 10 for service, never been there for anything else. Ed Martin gets a 0 since they gave me the run around. Like you, I drive way out of my way to go to Hubler...I live in Castleton if that says how much I hate Ed Martin.
Sure wish we could get a local Acura chapter started here in Indy too!
11-15-2005 | 07:57 PM
#105
08' TL-S RuLeZ
Joined: Sep 2005
Posts: 147
Likes: 0
From: Somewhere MAD hot
Originally Posted by RAdams
Rick Case Acura, Ft. Lauderdale, FL - 10/10
This is the 2nd car I've purchased from them in less than 3 years and both sales experiences were as painless as you could ask for.
Service department has been equally impressive. Paul Santamaria takes GREAT care of me -- my car's always ready when he says it's going to be and when I make an appointment, he's more than willing to get me a loaner -- whether it be an Acura or a quick trip to Enterprise.
Parts department is also top notch. I've dealt with them quite extensively in the past couple of months buying parts for my other car and they've gone out of their way on more than one occasion to get me what I need. The last time I was there the guy behind the counter was unsure of the exact gasket material I needed se he gave me a tube of each -- for free. Small gestures like that go a long way.
This is the 2nd car I've purchased from them in less than 3 years and both sales experiences were as painless as you could ask for.
Service department has been equally impressive. Paul Santamaria takes GREAT care of me -- my car's always ready when he says it's going to be and when I make an appointment, he's more than willing to get me a loaner -- whether it be an Acura or a quick trip to Enterprise.
Parts department is also top notch. I've dealt with them quite extensively in the past couple of months buying parts for my other car and they've gone out of their way on more than one occasion to get me what I need. The last time I was there the guy behind the counter was unsure of the exact gasket material I needed se he gave me a tube of each -- for free. Small gestures like that go a long way.
Wow...RickCase is KNOWN for being such an asshole.
RickCase is the WORST car dealerships I have EVER went.
04-27-2006 | 12:15 AM
#106
Intermediate
Joined: Mar 2006
Posts: 48
Likes: 0
OPEN ROAD ACURA - EAST BRUNSWICK, NJ
Service:10/10
Sales:10/10
everything 10/10....
tranny had minor slipping...told them and they called up the next day that tranny will be replaced free of charge! They said it was under warranty.....and also gave a free oil change...first time visting ther. (also offered me a loaner)
i wud say they are really good.....give them a try!!
Service:10/10
Sales:10/10
everything 10/10....
tranny had minor slipping...told them and they called up the next day that tranny will be replaced free of charge! They said it was under warranty.....and also gave a free oil change...first time visting ther. (also offered me a loaner)
i wud say they are really good.....give them a try!!
04-27-2006 | 09:18 PM
#108
Pro
Joined: Feb 2006
Posts: 643
Likes: 0
From: east bay G
OAKLAND ACURA 3/10 TERRIBLE SERVICE...tried to rip me off with 260$ in diagnostics. the only reason i gave it 3 is because there was an old women in there and they treated her nice. but fuck this place
SERRAMONTE ACURA 9/10 they were good but i got the feeling they were tyring to jip me on some service. charged me 60$ to change a brake light, but other than that good service
SERRAMONTE ACURA 9/10 they were good but i got the feeling they were tyring to jip me on some service. charged me 60$ to change a brake light, but other than that good service
02-01-2007 | 12:21 PM
#111
Instructor
Joined: Oct 2006
Posts: 112
Likes: 0
Originally Posted by 2002AcuraTL
Devan Acura. Norwalk CT. Rate it a 10. Joe Difrancesco is the service manager.
Devan Acura in Norwalk CT - Rate it 1 at best, Joe is no longer the service mang. Its now Jim and the SUCK!!! BAD SERVICE
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