Need some advice. I took my TL in to check about what I thought were 'minor' squeaks and a spot that looked like rust. To make a long story short, I was treated like crap and given a stripped toyota corolla to drive. The service guy said he would try to get it done before the weekend; but they had to send it to a bodyshop to check the 'rust' out. He said they would call.

I finally called Monday and they said it would done Tuesday. NO CALL came however.

When I called this afternoon, they say the bodyshop won't return their calls and they speculate that they broke the rear window while removing it.

It has been 7 days without my car and feel like I'm getting the runaround.

What should I do? Does Acura have a complaint line/number?

 

Get a lawyer and sue the dealership and the bodyshop.

 

That does sound bad. What dealer and where?

 

SUE THEM..or just wait

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2000 3.2TL Firepepper red w/o nav
stock spoiler
Arospeed SRI
Comptech springs
Custom front Grill
Bosch 4+ platinum spark plug
25% Tint/Mud guards/
acura-tl.com sticker at front windshield

 

That is bad news. Service is bad everywhere. contact info:
Monday through Friday, 6:00 AM to 5:00 PM Pacific Standard time at the toll-free number (800) 382-2238

 

sue them

 

Well, this is what you outta expect from Acura. Their service sucks, so don't buy an Acura next-time...

 

well, at least you have a loaner, Corolla or not.

my advice: a lawsuit will waste too much time and money. Call the Acura service line, complain, vent, whatever...

then keep calling the dealership and demand answers, then demand the name and number of the bodyshop, call them and see what they say, then go there and check out the car yourself and see if they're lying... proceed depending on your findings there.

basically, be VERY PERSISTANT, almost any dealership will put off a customer if you let them (except Park Ave).

good luck!

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<A HREF="http://www.adamoski.com/acura.html" TARGET=_blank> </A>

 

Look up Tom Martino, The Trouble Shooter, on the internet. This guy will jump their s*#t on national radio. They have a 24 hour help line for you to call and explain your problem. If it's one of general interest, and yours sounds like one, you might get on the radio show. Best of luck. I know how you feel.

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01 WDP,full.bra, PIAA Crystal. 1400's, burl trim & shifter, Injen short ram., 25%tint.OEM kit cancelled by wife.

 

What I would do: Go to the dealership and demand to get your car back. After all, it is yours! Next time you take it somewhere, do your homework on the shop before you let them have it.