Maintenance Malpractice

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Old May 6, 2006 | 10:42 AM
  #1  
solvibe's Avatar
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Angry Maintenance Malpractice

Why do keep on going to the Dealership and continue to have, repairs done and to find out that the same problem consists over and over again, until they finally find the right problem with the car? While at the same time where paying heavily out of our own pocket, in hopes that they will get it right this time.

So when there checking a problem, are they comprehensively checking for all possible problems or just until they find one and fix it?

Shouldn't it be that, if they claim to fix the problem, they should be liable to correctly fix it? So when you keep on bringing the car back for the same problem sometimes a couple times a month and a thousand dollars later. That there should be some accountability? There the ones making the same mistake again and again until they find the actual problem. I mean where the ones getting screwed here every time they say they fixing something but its another.

Then again I could be totally off base

Isn't there something to protect us? Laws anything? I'm sick of paying for there
mistakes
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Old May 6, 2006 | 02:13 PM
  #2  
Blazin_TL's Avatar
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From: Staten Island, NY
its your word against theres.. unless you want to become a mechanic i really don't think theres much you/we can do
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Old May 6, 2006 | 05:27 PM
  #3  
03CoupeV6's Avatar
05 C230K & 09 135i 6MT
 
Joined: Jul 2003
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From: GA
If they say they fixed the problem, but the problem still exists, I wouldn't pay them a second time. You can call Acura Client Services. 1-800-382-2238
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Old May 6, 2006 | 06:38 PM
  #4  
JPTL-S's Avatar
アキュラ 力
 
Joined: Jun 2003
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Originally Posted by solvibe
Why do keep on going to the Dealership and continue to have, repairs done and to find out that the same problem consists over and over again, until they finally find the right problem with the car? While at the same time where paying heavily out of our own pocket, in hopes that they will get it right this time.

So when there checking a problem, are they comprehensively checking for all possible problems or just until they find one and fix it?

Shouldn't it be that, if they claim to fix the problem, they should be liable to correctly fix it? So when you keep on bringing the car back for the same problem sometimes a couple times a month and a thousand dollars later. That there should be some accountability? There the ones making the same mistake again and again until they find the actual problem. I mean where the ones getting screwed here every time they say they fixing something but its another.

Then again I could be totally off base

Isn't there something to protect us? Laws anything? I'm sick of paying for there
mistakes

I agree with 03CoupeV6, I would complain if the problem is recurrent. Especially if they said it was fixed it the first time. I brought my car in for a rattling tensioner pulley that Acura had replaced last year (at my cost). The problem appeared about a year later. By that time I was way past the 1 year 12K warranty on the part. I talked to the service advisor, and he was able to get approval from his boss to replace the part for free.

BTW, Just a bit of constructive criticism. You really should review your usage of "there", "they're", "their" and "we're".

~Their: possessive form of the word they.
Example:I'm sick of paying for their mistakes.

~There: at or in that place.
Example: I'm sick of going there.

~They're: Contraction of the words "they" and "are,”
Example: They're the ones making the same mistake again and again until they find the actual problem.

~We're: Contraction of the words "we" and "are,”
Example: I mean we're the ones getting screwed here every time they say they fixing something.
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Old May 7, 2006 | 09:53 AM
  #5  
georgy_d28's Avatar
Racer
 
Joined: Jan 2006
Posts: 250
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Originally Posted by JPTL-S
I agree with 03CoupeV6, I would complain if the problem is recurrent. Especially if they said it was fixed it the first time. I brought my car in for a rattling tensioner pulley that Acura had replaced last year (at my cost). The problem appeared about a year later. By that time I was way past the 1 year 12K warranty on the part. I talked to the service advisor, and he was able to get approval from his boss to replace the part for free.

BTW, Just a bit of constructive criticism. You really should review your usage of "there", "they're", "their" and "we're".

~Their: possessive form of the word they.
Example:I'm sick of paying for their mistakes.

~There: at or in that place.
Example: I'm sick of going there.

~They're: Contraction of the words "they" and "are,”
Example: They're the ones making the same mistake again and again until they find the actual problem.

~We're: Contraction of the words "we" and "are,”
Example: I mean we're the ones getting screwed here every time they say they fixing something.
That is an excellent use of the english language...sounds like David Mcdavid Acura...lol
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