Hello everyone,

Does anybody have the mailing Address to HONDA CANADA ???
If so can you post it up as I need to give them a piece of my mind !

Thanks
TLS RULZ

 

Honda Canada Customer Relations
715 Milner Avenue
Toronto, ON
M1B 2K8
Number: 1-888-9-ACURA-9 (1-888-922-8729)
Hours: 8:00 am to 7:30 pm Monday to Friday

 

thanks Kirill ... much appreciated.!

 

Hey, what r u gonna talk about?? I am interested in.. mind let us know??

 

Here is a copy of the letter I just sent to ACURA CANADA. Lets see what they come back with.

Note: my car is working fine now... its just that I did not expect this from a HONDA so I want to see what their reply is like

--------------------------------------------------------------------------------

To,
The Vice President
Honda Canada Customer Relations
715 Milner Avenue
Toronto, ON
M1B 2K8

Saturday, January 19, 2002

Dear Sir/Madam,

2002 Acura 3.2 TL Type S
VIN No: xxxxxxxxxxxxxxxxxxxxxxx

I am writing to you to express my dissatisfaction with my Acura. I purchased my vehicle on 30 June 2001. I have always filled 91 Octane or better into the vehicle. In October, I repeatedly found the car to be hesitant, but attributed it to the change in the weather.

On the morning of December 3, 2001 the car would not start. It would crank and turn over but would not start. I had it towed to Erin Mills Acura in Mississauga and after examination; they said that the engine was flooded. After replacing all the spark plugs they said it worked fine (see invoice 49615-1). This seemed unusual to me, especially since I had done only 12,928kms. NO car such low mileage should be flooding let alone need its plugs replaced. Thereafter I again noticed that the hesitation was still present. I was forced to miss a day of work, as the dealer did not have any courtesy car available.

Then the evening of December 19, the car began to misfire and the “check-engine light” came on, after a while the VSA light also came on and the car was no longer drive-able (14,225 kms). Since I was in North York it took me a couple of phone calls with Acura Roadside Assistance to convince them to tow it to Erin Mills Acura Dealership. I had a feeling that the misfire was linked to whatever caused the engine to flood and so I wanted the same dealership to investigate. After examination they discovered that 2 cylinders (#2 and #5) had bent pins in the coilpacks. (see invoice 50590-1). Even through I spoke to the service manager requesting a priority inspection, I again missed a half-day of work, as no courtesy car was available.

I am dissatisfied that such a fault could have slipped Quality Control. This is not something that I would expect from a luxury-car brand from any manufacturer let alone one that has always won reliability awards. I am also very disappointed that I had to use my personal vacation days because of these car problems. I have driven American vehicles in the past and did not have any reliability issues with them.

I find myself questioning this purchase and feel insecure that my investment of such a large amount is not providing the performance and reliability as expected. In these circumstances, I want you to review the performance of this vehicle vis-à-vis the two situations mentioned above and confirm to me that the servicing team’s evaluation was correct. If otherwise, please arrange for the vehicle to be re-serviced as per your assessment of the problems and arrange for an alternate vehicle for my use during this period.

Finally the nature of the problems beckons that you compensate me for my loss of work-time and also revalidate the Bumper-to-Bumper warranty from Dec 20/2001 for 60,000 kms (i.e. 60,000kms plus 14,225 kms = 74,225 kms) over 3 years from that date (thereby extending it to 3½ years from original date of purchase).

I look forward to your reply.

Regards

 

Sorry to hear about your car but good letter! You should get some results with that. Keep us posted.

 

I remember I wrote something similar to Honda Canada too... I'll post it if I find it...