HIDextra lacking customer service....
Team Owner
Joined: Sep 2006
Posts: 33,535
Likes: 1,142
groove iirc there was issue with the 03 bulbs and reflector in the last few years?
don't know if that was resolved, something about the slight differences in D2R D2C and D2something base and its tabs
the right one, the universal one that didnt like 03s, and the other!
don't know if that was resolved, something about the slight differences in D2R D2C and D2something base and its tabs
the right one, the universal one that didnt like 03s, and the other!
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Joined: Mar 2005
Posts: 225
Likes: 4
You dont have to return anything back to them, they will just ship out a new part for you. The reason why people are defending them is exactly what you said, they are a sponsor on this website so many members purchase kits from the company.
If they werent reputable nor honoring good business practices i doubt they would be sponsors for as long as they have.
If they werent reputable nor honoring good business practices i doubt they would be sponsors for as long as they have.
Team Owner
Joined: Sep 2006
Posts: 33,535
Likes: 1,142
the reason we suggest he return the entire package was not as exchange issue,
but to free the OP of any connection to a product he is upset about~
The really stupid part of this thread is the title screaming about poor customer service when in fact the OP got some excellent service in getting a replacement pair of bulbs shipped out asap- albeit not by overnight - like that's a reality and on a holiday weekend
If the title said- I got a broken part in my kit that I was too stupid/lazy to observe a main part of 1 bulb missing before I installed it!!!!--
that would be a reasonable statement/title
but to free the OP of any connection to a product he is upset about~
The really stupid part of this thread is the title screaming about poor customer service when in fact the OP got some excellent service in getting a replacement pair of bulbs shipped out asap- albeit not by overnight - like that's a reality and on a holiday weekend
If the title said- I got a broken part in my kit that I was too stupid/lazy to observe a main part of 1 bulb missing before I installed it!!!!--
that would be a reasonable statement/title
Last edited by 01tl4tl; Sep 18, 2014 at 09:30 PM.
Instructor
Joined: May 2014
Posts: 232
Likes: 9
From: La Vergne, TN
Granted it was labor day weekend and that didn't help the situation. Obviously, the majority of you guys have no problems with them or you just accept broken/defective parts as the norm. It is what it is. This forum is sponsored by them so its no surprise people come to the rescue defending them. Like I said before, the ballast were already hardwired in. So, I should just take everything out for a bulb and send it back? As for the acura part in a honda box crack, another useless comment, and its GYPPED, you know...gypsies? I'm done commenting after this. Pointless. All I wanted to do is let the next guy think twice before buying from HIDextra.
Moderator
Joined: Jan 2009
Posts: 6,509
Likes: 1,021
From: Baja, México.
^
People understand the situation better than him > Discussed how he was wrong > Got Angry because we didn't jump the brainless Diss Bandwagon.
The tittle didn't help at all.. Since he was basically getting pretty good Customer Service in the first place with
that he lost all credibility he had left.
That's how some wars have started though.
FYI: I HAVE NERVER BOUGHT A SINGLE THING FROM HIDEXTRA.. I BUY ALL MY HID STUFF FROM EBAY.
People understand the situation better than him > Discussed how he was wrong > Got Angry because we didn't jump the brainless Diss Bandwagon.
The tittle didn't help at all.. Since he was basically getting pretty good Customer Service in the first place with
that he lost all credibility he had left.
That's how some wars have started though.
FYI: I HAVE NERVER BOUGHT A SINGLE THING FROM HIDEXTRA.. I BUY ALL MY HID STUFF FROM EBAY.
Last edited by Skirmich; Sep 19, 2014 at 08:36 PM.
Instructor
Joined: May 2014
Posts: 232
Likes: 9
From: La Vergne, TN
Eh, it's whatever. I just didn't understand why anger was necessary. I've made *one* purchase ever from HIDExtra. If I didn't think they were any good, I would've said so. I'm not just speaking well of them because they "sponsor the forum." -_-
Suzuka Master
Joined: Oct 2007
Posts: 5,296
Likes: 784
All I know is that HIDextra has saved many folks tons of money on updating their old OEM set-ups. OEM parts can cost several hundred dollars and still not fix the issues. So, with that being said....They do make an honest attempt to make things right, should a person have a problem.
What more can you expect ??? We don't live in a perfect world. Peace out.
What more can you expect ??? We don't live in a perfect world. Peace out.
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