First Dealer Service in CT - After Action Report
08-09-2001, 08:08 AM
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First Dealer Service in CT - After Action Report
I met Brian at Schaller Acura in Manchester last week, and was impressed with his knowledge of the TLS, so I scheduled a dealer service visit with them.
At 4,100 miles, they changed the oil using 5W-20, and I noted that they properly replaced the washer as well.
They replaced a scuffed engine cover.
They adjusted my tailpipes, only problem (which I noticed when I got home) is that they are now level, but one isn't quite centered. No big deal, I may fix it myself or stop by for another quick adjustment.
They noted that something hit my CV boot and that it was leaking. This was replaced under warranty as a courtesy repair (nice!)
And they fixed the most annoying problem I've had with the car - a fairly loud creaking noise coming from behind the dash whenever the AC kicked in or out.
They knew exactly what the problem was - the back of the glove box was apparently rubbing against an AC vent tube, they adjusted the glove box - noise is gone! The car is now completely whisper quiet inside.
Spent two hours at the dealership, looked over the new RSX, and I was most impressed with the service and their attention to details.
Finally, a positive Acura dealership experience!
At 4,100 miles, they changed the oil using 5W-20, and I noted that they properly replaced the washer as well.
They replaced a scuffed engine cover.
They adjusted my tailpipes, only problem (which I noticed when I got home) is that they are now level, but one isn't quite centered. No big deal, I may fix it myself or stop by for another quick adjustment.
They noted that something hit my CV boot and that it was leaking. This was replaced under warranty as a courtesy repair (nice!)
And they fixed the most annoying problem I've had with the car - a fairly loud creaking noise coming from behind the dash whenever the AC kicked in or out.
They knew exactly what the problem was - the back of the glove box was apparently rubbing against an AC vent tube, they adjusted the glove box - noise is gone! The car is now completely whisper quiet inside.
Spent two hours at the dealership, looked over the new RSX, and I was most impressed with the service and their attention to details.
Finally, a positive Acura dealership experience!
08-09-2001, 01:50 PM
#3
WayTooManyAcuras
Hey Xorg,
I have had great luck with Brian and the service at Schaller Acura. They have always treated me fair, honestly, and quickly. When a service drifted past the promised time, they have given me a car (without me asking for it) and I have been very pleased, with both my TL-S and my past leased 99TL.
I think you will find them a pleasure to deal with.
:-jon
I have had great luck with Brian and the service at Schaller Acura. They have always treated me fair, honestly, and quickly. When a service drifted past the promised time, they have given me a car (without me asking for it) and I have been very pleased, with both my TL-S and my past leased 99TL.
I think you will find them a pleasure to deal with.
:-jon
08-09-2001, 03:10 PM
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Spent two hours at the dealership, looked over the new RSX, and I was most impressed with the service and their attention to details.
08-09-2001, 03:21 PM
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Spent two hours at the dealership, looked over the new RSX, and I was most impressed with the service and their attention to details.
08-10-2001, 08:26 AM
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Schaller has great service especially when dealing with Brian.
Sales - well, that's a different animal altogether. They wouldn't
budge off a dime for a new TL-S despite my previous purchase of my former 1997 CL 3.0. For a TL-S, they wanted a 12% markup.
They preferred to lose my sale and I was glad to go elsewhere.
Sales - well, that's a different animal altogether. They wouldn't
budge off a dime for a new TL-S despite my previous purchase of my former 1997 CL 3.0. For a TL-S, they wanted a 12% markup.
They preferred to lose my sale and I was glad to go elsewhere.
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08-10-2001, 10:03 AM
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Originally posted by MBA
Schaller has great service especially when dealing with Brian.
Sales - well, that's a different animal altogether.
Schaller has great service especially when dealing with Brian.
Sales - well, that's a different animal altogether.
Paul
08-10-2001, 11:16 AM
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Interesting stuff - I found Brian to be great, Norm in sales was definitely another story and an old school guy who liked to play games. I bought my car from Rick in Greenwich instead :-)
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