Bought my TL-S last night and then a crazy story
07-08-2004, 11:36 AM
#1
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Location: Montreal, qc, Canada
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Bought my TL-S last night and then a crazy story
Signed the papers at 9pm last night. I had checked the car out 12 times before and no problem. I drove it off the lot and went to show my girlfriend. She loved it. I opened the truck, and then........................ it never shut again! The dealer was shut, the acura 1-800 help line-no mechanics on site. I spent 2 hrs tring to fiqure out the problem. I ended up being pissed off and having to tight it down with rope. It wouldn't arm. It looked stupid.
So I got up and went to the dealer at 7h30am. I waited and waited. I then decided to go see if i could see what was going on. I entered the garage and found the guy finishing up after changing the defective part. But then it still wouldnt close. I saw the mechanic get frustrated and try to readjust the hook so it would catch..... and still nothing. He started slamming it, saying thats how it would have to be done. I said screw that, fix it. He then used his weight to twist and move the trunk itself to get it to latch on. Thank God I spoke to the mechanic in the next dock. He came over and was alot gentler with the car and used more precision in his tactics. Finally I asked the new mechanic, lets check th eTL-S your working on, and how the trunck is there. Sure enough the new latch they just installed was also defective. After all was said and done. The new mechanic helped the rough, frustrated mechanic out. Now everything has been put back into place and is fully functionally.
If I hadnt been there, it might not have turned out for the better. The original mechanic at first was trying to convince me that I had to slam it from now on to close it. I never accepted and told him keep trying.
Anyway now its good, and I can now drive my new baby.Always check the work these guys do. it was actaully an Acura dealer, not a Joeys garage too.
Soon to be loving my new TL-S
BBC
So I got up and went to the dealer at 7h30am. I waited and waited. I then decided to go see if i could see what was going on. I entered the garage and found the guy finishing up after changing the defective part. But then it still wouldnt close. I saw the mechanic get frustrated and try to readjust the hook so it would catch..... and still nothing. He started slamming it, saying thats how it would have to be done. I said screw that, fix it. He then used his weight to twist and move the trunk itself to get it to latch on. Thank God I spoke to the mechanic in the next dock. He came over and was alot gentler with the car and used more precision in his tactics. Finally I asked the new mechanic, lets check th eTL-S your working on, and how the trunck is there. Sure enough the new latch they just installed was also defective. After all was said and done. The new mechanic helped the rough, frustrated mechanic out. Now everything has been put back into place and is fully functionally.
If I hadnt been there, it might not have turned out for the better. The original mechanic at first was trying to convince me that I had to slam it from now on to close it. I never accepted and told him keep trying.
Anyway now its good, and I can now drive my new baby.Always check the work these guys do. it was actaully an Acura dealer, not a Joeys garage too.
Soon to be loving my new TL-S
BBC
07-08-2004, 12:06 PM
#4
Team Inspire Canada
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Location: toronto
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Glad it all worked out......Good thing you were allowed into the service bay....Some dealers have a big problem with customers going in.
Welcome aboard
Welcome aboard
07-08-2004, 01:11 PM
#6
Three Wheelin'
You were allowed to go the work area while they are fixing your car ? The dealership I went to never let me to that ... they said it was a libility issue.
Anyway, glad you got it fixed. Make sure you fill up the Acura customer survey.
Anyway, glad you got it fixed. Make sure you fill up the Acura customer survey.
07-08-2004, 01:12 PM
#7
Burning Brakes
Originally Posted by bigbluecanuck
He came over and was alot gentler with the car and used more precision in his tactics.
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07-08-2004, 03:49 PM
#8
Purchased: April 28, 2001
Originally Posted by SK2003TypeS
lol....Good thing you said something. Guy was probably embarrassed.
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Heck...I'd be too if a new customer was staring at me.
07-09-2004, 02:38 PM
#12
Originally Posted by SevDog
if that were me, I might have stuffed him in the trunk and slammed it shut....Congrat's on your purchase and Welcome!
Anyways, welcome to the board man.
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