Acura policy
09-19-2003, 01:37 PM
#1
Intermediate
Thread Starter
Join Date: Feb 2003
Posts: 30
Likes: 0
Received 0 Likes
on
0 Posts
Acura policy
I went to the dealer today because the SRS light stays on, the Maintenace light flickers when starting the car, there's a squeaky sound around the driver seat and center console, the sub rattles, and the passenger seat panel is coming off...The dealer said it'll take sometime to fix so drop it off but they don't give a loaner car!! Thats ridiculous, I have 2000 TL with only 37,800 miles on it, everything should be under warranty, I want a loaner car!
09-19-2003, 05:10 PM
#3
Pro
Join Date: Apr 2000
Location: Hillsboro, OR
Age: 66
Posts: 528
Likes: 0
Received 0 Likes
on
0 Posts
It sounds to me like the only problem is that you didn't have an appointment ahead of time. If I'm going to need a loaner I have to tell them that when I make the appt. and they'll scheduled it for a day one is available, usually a week out. To just show up and expect a loaner, no way.
09-21-2003, 10:18 PM
#6
Advanced
Join Date: May 2002
Location: Flushing, NY
Age: 48
Posts: 84
Likes: 0
Received 0 Likes
on
0 Posts
I spoke to Acura Customer Service about this a while back. they told me that for warranty work, the dealer should give you a loaner. If they refuse, they told me to rent a car and they would reimburse me. I would call them. Good luck.
Donny
Donny
Trending Topics
09-22-2003, 04:55 PM
#8
BlingBling INSPIRE 32V
Join Date: Mar 2001
Location: OC area, CA
Posts: 4,386
Likes: 0
Received 0 Likes
on
0 Posts
Originally posted by TLSAnthracite
I'm confused, so the dealer is suppose to give u a loaner car if you bring the car in for a warranty service? And i should get a loaner car if I call ahead?
I'm confused, so the dealer is suppose to give u a loaner car if you bring the car in for a warranty service? And i should get a loaner car if I call ahead?
09-23-2003, 07:22 PM
#10
Banned
Join Date: May 2001
Location: Western MA
Posts: 2,157
Likes: 0
Received 0 Likes
on
0 Posts
Loaner cars are up to the dealer's own discretion, since each is owned independantly and NOT owned by American Honda. When AH reimburses the dealership for the warranty work, the cost of a loaner car is NOT covered, so basically the dealer eats the cost of loaning you a car.
That being said, *most* Acura dealerships, realizing that other upscale brands offer this service, will give loaner cars, provided that (a) the repair is expected to take more than a couple hours and (b) you call in advance for an appointment. Most dealers usually have a limited number of loaners and once they're gone for the day, you're SOL. Call ahead and you shouldn't have a problem getting a loaner. If you just stop by and they say, leave it and we'll take a look at it, you're probably not going to get a loaner.
That being said, *most* Acura dealerships, realizing that other upscale brands offer this service, will give loaner cars, provided that (a) the repair is expected to take more than a couple hours and (b) you call in advance for an appointment. Most dealers usually have a limited number of loaners and once they're gone for the day, you're SOL. Call ahead and you shouldn't have a problem getting a loaner. If you just stop by and they say, leave it and we'll take a look at it, you're probably not going to get a loaner.
Thread
Thread Starter
Forum
Replies
Last Post
Zonian22
Member Cars for Sale
3
11-14-2015 01:20 PM
BlkTxAcuraTypeS
Member Cars for Sale
3
10-18-2015 08:05 PM
sockr1
Car Parts for Sale
22
10-01-2015 01:31 AM
asahrts
Member Cars for Sale
0
09-04-2015 05:55 PM