2002 TL-S broken at 442 miles. Bad car, worse service.

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Old 04-14-2001 | 11:17 AM
  #1  
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Angry 2002 TL-S broken at 442 miles. Bad car, worse service.

My TL-S engine check light is on when it's
only 442 miles. Dealer check it and said
the transmission solenoid is broken. And that
part is in <Strong> NATIONAL BACK ORDER </Strong>. It seems a
lot of car broken to make that happen. Now I
think <Strong>Acura just the same quality as the
other American car</Strong>. Dealer let me still drive
it until he can get the new parts in to
replace it. I look at the receipt and it
said the price for broken parts are
US$116.28 + $219.60 ( no labor fee shown).
I think maybe you guys should rethink buying
the extended warranty.
Is Acura's quality just a hype? My wife told
me she think the interior quality of my TL-S
even worse than my 1998 Toyota camry! That
really make me sad!( Especially think that
$32K I paid).

The service maybe fine. But apparently dealer
made a 15 miles joy ride on my car when I put
it in the Acura dealership for repairing. I
just hope he didn't do too much damage before
the car reach 600 miles. ( The in milage is
445, the out is 460, and the test road of
dealership is less than 1 mile. That's how
I get that conclusion).

SAD,SAD, me!
BAD,BAD, Acura!


Old 04-14-2001 | 11:44 AM
  #2  
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Sorry to hear about your car. Did you do anything to cause this break down? How can you still drive it if it's broken?

You have to remember that these acura cars are made in USA just like Ford and Chevy!



<FONT COLOR="#800080" SIZE="1" FACE="Verdana, Arial">[This message has been edited by driver on April 14, 2001 @ ]</font>
Old 04-14-2001 | 03:33 PM
  #3  
Louisiana's Avatar
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Me so sorry.

You feel so sad.

Old 04-14-2001 | 04:47 PM
  #4  
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I'm quite sure that this incident can be characterized in two words- BAD LUCK. I would bet that you are the only person this happened to. If this problem becomes a trend and is not driver induced, then maybe you can say that Acura makes crappy cars. No matter how solidly a car is built, there will always be exceptions to the rule which are statistical anomalies. Don't bad mouth the whole company just because of your misfortune.
Besides, I think the internal quality of the TL-S is great! Just a matter of opinion I guess. Hope all works out for you though.

------------------
95 Integra GS-R Stock

2002 TL-S Aegean blue
Old 04-14-2001 | 05:45 PM
  #5  
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I agree with Acuraboy - cars break sometimes. If it happens to a dozen people, then I agree it's a design or manufacturing defect. I've haven’t heard of what you experienced happening to anyone else (yet) so I'm giving Acura the benefit of the doubt. Also, the 2002's just came out four weeks ago. The parts channel probably isn't fully up to speed yet. “National Backorder” doesn't necessarily mean there are tons of people waiting for the part. It may just mean that there are none of the parts in stock. As for the dealer telling you it's OK to drive the car, I'm assuming they wouldn't tell you to do it if the car was either unsafe or vulnerable to more extensive damage. If something should happen, they’d be liable. I am sorry you're having a problem so soon after you got the car though.
Old 04-15-2001 | 12:12 AM
  #6  
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Hm... isn't Camry made in US also?? Sorry to hear your problem, and I think you should take the extra mileage issue to the Service Manager!!! Make sure they aware of the problem, and NO JOY RIDE!!

Good luck..

Andy Kuo

------------------
'92 Mercedes-Benz 400SE
Pearl Grey/Black

'02 Acura TL-S
Satin Silver/Ebony

Mercedes-Benz S-Class
Old 04-15-2001 | 01:34 AM
  #7  
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All Honda/Acura cars have great engines, but they still have much to learn about interior design and material use from Nissan or Toyota.

But bad quality seems to be a global trend. Even German's are not what they used to be.

I'm shopping for a TL Type-S right now but what I've seen on the parking lot seem to scare me a bit. Out of the 6 2002 TLs my dealer has, 4 of them have the plastic ring around the shifter slightly popped out unevenly. The quality manager must be asleep.

<FONT COLOR="#800080" SIZE="1" FACE="Verdana, Arial">[This message has been edited by Xtrema on April 15, 2001 @ ]</font>
Old 04-15-2001 | 10:04 AM
  #8  
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I want to believe that our TLs can be built just as good in Ohio as in Japan, but can't just yet.

The Ohio plant is very good, better than your typical Ford or GM plant. But still playing catch up to the Honda Japanese plants that have been around much longer and have had tons of money invested in them.

What I am trying to say is that our TLs are good quality cars, even if my D4 light didn't work at the time of pick up (99TL) and the interior door strips are falling off now. But these small things can drive any car owner crazy.

Wherever the vehicle is made, it can't be perfect, but it's closer to perfect when made in Japan (my wife's 99 Toyota 4runner Ltd. is solid and this is even for a SUV, which is not as fancy).

When you buy Acura, you expect great quality, when you buy Lexus, you expect exceptional quality. That's the repuation of Lexus in this market place at this moment.

Old 04-17-2001 | 05:41 PM
  #9  
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Originally posted by driver:
Sorry to hear about your car. Did you do anything to cause this break down? How can you still drive it if it's broken?

You have to remember that these acura cars are made in USA just like Ford and Chevy!

<FONT COLOR="#800080" SIZE="1" FACE="Verdana, Arial">[This message has been edited by driver on April 14, 2001 @ ]</font>
I did nothing to make it happen. It
was raining and suddenly the VSA light
was on, the D5 shift light blicks. I didn't
dare to stop because I was afraid I have to
wait in the rain.
I drove it to dealer.

I don't know why America can not make most
reliable products. Look at MB M class, it
doesn't match MB's quality.
I heard cars assembled in Canada are much
better than made in USA.
Don't know why.
Old 04-17-2001 | 05:49 PM
  #10  
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Red face

Originally posted by AKRY:
Hm... isn't Camry made in US also??
I think Toyota has better quality control
than Honda does.

Sorry to hear your problem, and I think you should take the extra mileage issue to the Service Manager!!! Make sure they aware of the problem, and NO JOY RIDE!!

Good luck..

Andy Kuo

I think at that place they only get one
Acura mechanics and he is the service
manager. He did the joy ride!
I don't want to confront people.

Anyway, thank you.
You guys should remember when you visit
dealer and they want you leave car there, let
them write down the current Milage! A lot of
people like TL-S besides car thieves.


Old 04-17-2001 | 05:57 PM
  #11  
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Thumbs down

Originally posted by Acuraboy:
I'm quite sure that this incident can be characterized in two words- BAD LUCK. I would bet that you are the only person this happened to.
If my car is broken, that means I get a
100% failure for that car. All other
statistical stuffs are meaningless for me.

Don't bad mouth the whole company just because of your misfortune.
I think I just tell<Strong> my own feeling.</Strong> And that's my real feeling
for the Acura Car.

Besides, I think the internal quality of the TL-S is great! Just a matter of opinion I guess. Hope all works out for you though.

Have you compare the internal quality with Lexus's ?


Old 04-17-2001 | 06:22 PM
  #12  
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Originally posted by balasport:
Anyway, thank you.
You guys should remember when you visit
dealer and they want you leave car there, let
them write down the current Milage! A lot of
people like TL-S besides car thieves.
[/B]
I've never been to the Acura dealer for service where they didn't state the IN mileage right on the repair order and the OUT mileage on your receipt.



------------------
2000 WDP 3.2TL non-NAV
AEM CAI
Old 04-18-2001 | 08:10 PM
  #13  
ZodiakTL's Avatar
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Originally posted by balasport:
My TL-S engine check light is on when it's
only 442 miles. Dealer check it and said
the transmission solenoid is broken. And that
part is in <Strong> NATIONAL BACK ORDER </Strong>. It seems a
lot of car broken to make that happen. Now I
think <Strong>Acura just the same quality as the
other American car</Strong>. Dealer let me still drive
it until he can get the new parts in to
replace it. I look at the receipt and it
said the price for broken parts are
US$116.28 + $219.60 ( no labor fee shown).
I think maybe you guys should rethink buying
the extended warranty.
Is Acura's quality just a hype? My wife told
me she think the interior quality of my TL-S
even worse than my 1998 Toyota camry! That
really make me sad!( Especially think that
$32K I paid).

The service maybe fine. But apparently dealer
made a 15 miles joy ride on my car when I put
it in the Acura dealership for repairing. I
just hope he didn't do too much damage before
the car reach 600 miles. ( The in milage is
445, the out is 460, and the test road of
dealership is less than 1 mile. That's how
I get that conclusion).

SAD,SAD, me!
BAD,BAD, Acura!


i had the same thing happen on my '00TL at about 13k, and i'm sure its cuz i took full advantage of the SS and engine braking. they put the same 15 miles on the odo when testing it, so i don't think it was a joyride, and it was fixed for free, it doesnt matter what the price says, you shouldnt pay a penny for it. i waited for my part to come in for about a week and a half, and i could drive fine if i didnt hit 3500rpm, as soon as i did the car started jerking and chocking... so just drive calmly until u get the part replaced, and u dont need to pay anything, if they ask for money, go to management.


------------------
'02 Nighthawk TL-S
------------------
Comptech Springs / Comptech Headers
------------------
Alpine CVA-1005 Head Unit / Alpine CDA-7863 CD Player / Alpine G320 EQ / Alpine DVA-5205 DVD / Alpine NVE-N851A Navi / JL Audio XR653-CS 3-Way comps for the front powered by a bridged Alpine MRV-F407 amp / Boston Acoustics 5.5 ProSeries 2-Way comps for the rear powered by Alpine MRV-1002 amp / Dual 10" JL Audio W-6 sub powered by Alpine MRV-1005 amp / Two Alpine CHA-1214 CD Changers / 20% Tint all-around

__________________
'00 Nighthawk TL
------------------
Aem Short Ram / Comptech Sway Bars / Comptech Springs / Cross-Drilled Rotors / Pirelli SP7000 Tires / 35% Tint all-around
-------------
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Old 04-19-2001 | 09:21 AM
  #14  
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Joy ride? Maybe it was a diagnostic excursion!
Old 04-19-2001 | 09:37 AM
  #15  
juniorbean's Avatar
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Cool

Originally posted by RAdams:
I've never been to the Acura dealer for service where they didn't state the IN mileage right on the repair order and the OUT mileage on your receipt.

Same here.... they always note each for me too. I must say I never really had any problems with my car and I think this is an isolated problem......




------------------
1998 Acura CL 3.0 (Iced Blue) ** Some mods, but who cares,
I want a Type-S... (CL or TL)!!

Moderator - 1st Gen Forum @ www.acura-cl.com
Old 04-19-2001 | 06:34 PM
  #16  
Acuraboy's Avatar
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Originally posted by balasport:
Originally posted by Acuraboy:
I'm quite sure that this incident can be characterized in two words- BAD LUCK. I would bet that you are the only person this happened to.
If my car is broken, that means I get a
100% failure for that car. All other
statistical stuffs are meaningless for me.

Don't bad mouth the whole company just because of your misfortune.
I think I just tell<Strong> my own feeling.</Strong> And that's my real feeling
for the Acura Car.

Besides, I think the internal quality of the TL-S is great! Just a matter of opinion I guess. Hope all works out for you though.

Have you compare the internal quality with Lexus's ?

You are absolutely entitled to feel the way you do. I'd be real pissed myself! But to put this in perspective, your experience is extremely far from the general rule when dealing with Acura cars. I had absolutely no problems with my Integra for 6 years and I'm hoping for the same with my TL-S.
Also, comparing the interior of the Lexus to the Acura is not necessarily fair. Lexus prides itself on being very plush and luxurious (except for the IS300). Acura prides itself on performance, quality, and value. You will never buy a Lexus becuase it was a "good deal". Sure, add another $2000 to the price of the TL-S and now you have a Lexus interior too. I could easily do without this type of interior. However, that being said, it is still a very nice interior nevertheless.



------------------
95 Integra GS-R Stock

2002 TL-S Aegean blue
Old 04-20-2001 | 01:02 AM
  #17  
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Quality control is definitely not what it used to be. My 99TL had to have the transmission replaced due to very rough shifting. My new silver TLS is currently waiting for a drivers interior door panel as the wood trim is brown. Got to wonder who is inspecting the cars coming off the line. In my case the individual was color blind. Thankfully the cars great to drive which makes up for some of these minor problems.
Old 04-20-2001 | 02:15 AM
  #18  
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Red face

Calgarian,

Holy crap! Putting a brown/sim-wood door panel in an ebony interior is unbelievably inept! Acura's greed must be the reason behind the many minor quality probs. being seen in this first batch of TLSs! Where's the damn QUALITY control?
Old 04-20-2001 | 09:04 PM
  #19  
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Hey Balasport, have you ever heard of a test drive to diagnose the problem? I really dont think they took your car for a joyride since they drive tons of TL's everyday so what would make yours so special?

As for the back order thing that is a unfortunate situation that happens to all car makes when a car plant is building cars at a 110% build rate & has a odd part fail.I wish you better luck.
Old 04-20-2001 | 11:40 PM
  #20  
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Smile

[QUOTE]Originally posted by acuraguynj:


Wherever the vehicle is made, it can't be perfect, but it's closer to perfect when made in Japan...
I must respectfully disagree. My NSXs have been literally perfect. Between my 92, 95 and 00 NSXs, I have totalled 8 years and 55,000 miles with NEVER a squeak, rattle, untoward noise or mechanical failure of any kind.
Old 04-21-2001 | 02:00 AM
  #21  
Pro
 
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From: Downey CA
Angry

Complain to customer service at Acura and make a lot of noise. There is no reason for a new car, let alone an Acura acting like that
Old 04-21-2001 | 02:27 AM
  #22  
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Yup,

My four ferrari's are rock solid too! The modena, marinello, and the two testarossas. Gotta love that Italian engineering -- now THAT'S a spicy meatball!!
Old 04-21-2001 | 11:14 AM
  #23  
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[QUOTE]Originally posted by PeterUbers:


My four ferrari's are rock solid too!

So were my 308 and 328. However, the 348 I purchased in 1991 was a terrible vehicle! I cannot decide which among my 348, Viper RT/10 or ZR-1 was the biggest piece of junk!
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