Service departments
12-10-2005, 08:17 PM
#1
Service departments
I know many people here despise their service departments with the dealer. I curious though, for those of you who take your RL in for service, do you have a 'good' relationship with a service advisor? If so, have you considered giving them anything as a gift for the holiday season? (trying to be PC) I ask because an RL owner was discussing this with me a while ago and said that he usually gives his service advisor a bottle of wine or a gift card to a nice place to eat.
As much as I hate my Acura dealer, my actual service advisors are excellent to deal with and very friendly. They are not up to lexus caliber, but they also don't charge lexus prices for me to complain that much.
I was thinking about giving them each a $50 gift card to macaroni grill or something like that - and giving my sales guy a pile of shit (thread: https://acurazine.com/forums/showthr...highlight=rant )
As much as I hate my Acura dealer, my actual service advisors are excellent to deal with and very friendly. They are not up to lexus caliber, but they also don't charge lexus prices for me to complain that much.
I was thinking about giving them each a $50 gift card to macaroni grill or something like that - and giving my sales guy a pile of shit (thread: https://acurazine.com/forums/showthr...highlight=rant )
12-10-2005, 10:19 PM
#3
Moderator
I suppose if you worked with a single S.A. with every visit, you should slip the person a gift for x-mas, the same thing you'd do for your newspaper carrier or mailman.
Instead of buying a dozen donuts and a pack of coffee (again, you probably deal with one S.A. and not the entire gang...and buying for the entire gang can be $$$ or just giving donuts/coffee to only one person can make the others feel left out), buy your S.A. a gift card to a local DnD, Starbucks, or Krispy Kreme.
Instead of buying a dozen donuts and a pack of coffee (again, you probably deal with one S.A. and not the entire gang...and buying for the entire gang can be $$$ or just giving donuts/coffee to only one person can make the others feel left out), buy your S.A. a gift card to a local DnD, Starbucks, or Krispy Kreme.
12-10-2005, 11:16 PM
#4
Originally Posted by bkw
Why just the holidays? Bring in a dozen donuts and a box of DnD coffee whenever you go in (as long as you have an AM appointment).
I never though about that
OTOH, I usually drop my car off the night before my appointment.
12-10-2005, 11:19 PM
#5
Originally Posted by Michael Wan
I suppose if you worked with a single S.A. with every visit, you should slip the person a gift for x-mas, the same thing you'd do for your newspaper carrier or mailman.
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12-11-2005, 12:41 PM
#8
Racer
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Originally Posted by vp911
My mailman won't get anything from any of us (the entire subdivision) until he starts delivering the mail to the right people. Every day I get my neighbors mail (well everybody on the street) and they get our mail. Sometime in the evening we end up re-delivering mail to everybody on the street so everybody gets their own mail.
We have this problem too. Finally I have the direct line to the guy in charge and he seems interested in fixing it. He wants me to call him every time it happens. The bastards should get fired, of course but that isn't going to happen.
12-11-2005, 12:43 PM
#9
I tried working with the guy in charge - in fact all of us in the neighborhood have, but it just doesn't get better. We all gave up eventually. I guess I will get something for the service advisors, not sure what though. Gift card to.. where?
I have to go in to get the SRS system checked out and I have an annoying rattle from the dash somewhere.
12-11-2005, 09:20 PM
#10
10th Gear
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My service manager and I have the best of relationships, the entire group at Frank Leta in St. Louis always seem to go the extra mile to make you satisfied. This service department would be the reason I buy again from them.
12-13-2005, 12:13 AM
#11
Moderator
Originally Posted by Nocturnal
Didn't know you lived in my zip code vp911!
12-13-2005, 12:51 AM
#12
Racer
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Originally Posted by Michael Wan
Huh? VP911 doesn't even live close to wear you live...unless you really aren't in San Jose.
12-13-2005, 08:59 AM
#14
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Service - Acura and USPS
I can't complain about service at my Acura Dealer. Friendly, concerned and timely responses have been the rule thus far.
As to my friendly neighborhood mail carrier, quite a different story. Complaints regarding mis-delivered, stolen and tampered with mail are completely blown off with "We apologize for the inconvenience but there's nothing we will do about it." Now in January we can pay an additional .02 for sub-standard and lack of service.
Since verbal complaints seem insignificant to them, I have done what more and more people seem to be doing and switched all financial statements, utility bills and all correspondence possible to e-mail. I also pay everything possible with E-mail and credit cards. Shipping of items to and from me are also done UPS, FEDEX and any alternate carrier. This has resulted in more than $100 per year NOT going to USPS from only me. I will enjoy watching the USPS ship go down and it probably won't take that much longer.
As to my friendly neighborhood mail carrier, quite a different story. Complaints regarding mis-delivered, stolen and tampered with mail are completely blown off with "We apologize for the inconvenience but there's nothing we will do about it." Now in January we can pay an additional .02 for sub-standard and lack of service.
Since verbal complaints seem insignificant to them, I have done what more and more people seem to be doing and switched all financial statements, utility bills and all correspondence possible to e-mail. I also pay everything possible with E-mail and credit cards. Shipping of items to and from me are also done UPS, FEDEX and any alternate carrier. This has resulted in more than $100 per year NOT going to USPS from only me. I will enjoy watching the USPS ship go down and it probably won't take that much longer.
12-13-2005, 02:26 PM
#15
Originally Posted by grimie09
I can't complain about service at my Acura Dealer. Friendly, concerned and timely responses have been the rule thus far.
As to my friendly neighborhood mail carrier, quite a different story. Complaints regarding mis-delivered, stolen and tampered with mail are completely blown off with "We apologize for the inconvenience but there's nothing we will do about it." Now in January we can pay an additional .02 for sub-standard and lack of service.
Since verbal complaints seem insignificant to them, I have done what more and more people seem to be doing and switched all financial statements, utility bills and all correspondence possible to e-mail. I also pay everything possible with E-mail and credit cards. Shipping of items to and from me are also done UPS, FEDEX and any alternate carrier. This has resulted in more than $100 per year NOT going to USPS from only me. I will enjoy watching the USPS ship go down and it probably won't take that much longer.
As to my friendly neighborhood mail carrier, quite a different story. Complaints regarding mis-delivered, stolen and tampered with mail are completely blown off with "We apologize for the inconvenience but there's nothing we will do about it." Now in January we can pay an additional .02 for sub-standard and lack of service.
Since verbal complaints seem insignificant to them, I have done what more and more people seem to be doing and switched all financial statements, utility bills and all correspondence possible to e-mail. I also pay everything possible with E-mail and credit cards. Shipping of items to and from me are also done UPS, FEDEX and any alternate carrier. This has resulted in more than $100 per year NOT going to USPS from only me. I will enjoy watching the USPS ship go down and it probably won't take that much longer.
12-16-2005, 03:34 PM
#17
Racer
I reading in my paper here on Long Island and in the Auto Section is this:
New Mercedes Benz of Massapequa is a new $20 million facility which has:
- In-house health club ( yes, a health club)
- Health food bar
- Internet cafe
- Quiet library
- Pool table and game room
- Zero-wait service
-100% New Mercedes Loaner cars
- Valet pick-up and delivery service
My dealer is good and never had a problem, their waiting room is something like 20 feet by 20 feet, guess it doesn't come close to this. Now we know why they charge some much for their cars.
New Mercedes Benz of Massapequa is a new $20 million facility which has:
- In-house health club ( yes, a health club)
- Health food bar
- Internet cafe
- Quiet library
- Pool table and game room
- Zero-wait service
-100% New Mercedes Loaner cars
- Valet pick-up and delivery service
My dealer is good and never had a problem, their waiting room is something like 20 feet by 20 feet, guess it doesn't come close to this. Now we know why they charge some much for their cars.
12-16-2005, 03:37 PM
#18
Originally Posted by frainc
I reading in my paper here on Long Island and in the Auto Section is this:
New Mercedes Benz of Massapequa is a new $20 million facility which has:
- In-house health club ( yes, a health club)
- Health food bar
- Internet cafe
- Quiet library
- Pool table and game room
- Zero-wait service
-100% New Mercedes Loaner cars
- Valet pick-up and delivery service
My dealer is good and never had a problem, their waiting room is something like 20 feet by 20 feet, guess it doesn't come close to this. Now we know why they charge some much for their cars.
New Mercedes Benz of Massapequa is a new $20 million facility which has:
- In-house health club ( yes, a health club)
- Health food bar
- Internet cafe
- Quiet library
- Pool table and game room
- Zero-wait service
-100% New Mercedes Loaner cars
- Valet pick-up and delivery service
My dealer is good and never had a problem, their waiting room is something like 20 feet by 20 feet, guess it doesn't come close to this. Now we know why they charge some much for their cars.
12-16-2005, 03:52 PM
#19
Racer
Join Date: Aug 2005
Location: Ridgefield, CT
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Arogant bastards!
Here in the bay area the dealers know not to discount anyone who comes through the door. It's gotten a little 'better' but certainly during the boom there were lots of kids in shorts and tennis shoes buying $50K+ cars.
'My' Acura dealer has a nice customer lounge as well. No massage service but there's a couch and TV and reading material. Thankfully I haven't spent any time there yet though
Here in the bay area the dealers know not to discount anyone who comes through the door. It's gotten a little 'better' but certainly during the boom there were lots of kids in shorts and tennis shoes buying $50K+ cars.
'My' Acura dealer has a nice customer lounge as well. No massage service but there's a couch and TV and reading material. Thankfully I haven't spent any time there yet though
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