What's up guys. ok I don't know what to do right now.
I bought a set of wheels. Before he(seller) ship them out, I told him to
make sure pack them really good. He said he's gonna use UPS packing and make sure them pack safe. I received wheels. They used 2boxes.
They put one wheel on the bottom of the box and threw 1 thin cardboard and and put another wheel on there. That's it!!! WTF! They didn't even use double layer box. The box is so thin! when i lifted those boxes, wheels were moving around inside of the box and making noise!!!
so front lip of the bottom wheel and rear lip of the top wheel were rubbing each other. There are scratchs all over the front lip on 2 wheels(2 bottom one). I'm pretty pissed. Is this UPS fault? or the guy's fault? If i have to repaint them, it's gonna cost me another couple hundred $. I just don't know what to do. By the way, I'm waiting for his reply.

 

WOW...

Was there insurance when the wheels were shipped by UPS? If so, you may be able to file a claim with UPS. It wouldn't hurt to talk with UPS and see if they are willing to cover the damages.

Curious to what the seller has to say

 

Talk to the seller and UPS. UPS covers things up to $100 (maybe $150) automatically. But yea, that does suck.

When I bought mine UPS boxed them up one per box with alot of padding. Call UPS and find out what they cover as far as their own employees screwing up.

 

send them back and tell him you need another set because they are scratched and to put the next set of rims in its own individual box or give you back your money.

 

sellers fault. boxes wernt damaged.
seller is supposed to packet the item so it doesnt get damaged. now, if the box looked like it was dropped, torn, dented, wrinkled, then its ups' fault

 

The box itself is so weak. Nobody is gonna use that regular thin box for packing wheels. now i'm trying to file a claim on UPS wepsite. They are asking for this. cost of damaged items and cost is to- repair item or replace item. I don't know which one i have to choose. If i repaint wheels, it's gonna be all 4. cause paint won't match. How much is for painting all 4 wheels? or power coating? I mean usually. $100.00 each?

 

On average, $100 each. You wont be able to match that finish with powdercoating (but if you do, let me know where you had it done).

Did the seller box them up or did he have UPS box them?

 

He said he's gonna use UPS packing service. and i told him make sure them pack the wheels safe. He said he will. and this happened.

 

That sucks, I would see if you can find out if the seller or ups packaged the wheels. Also did you buy the wheels from a store/vendor or from a random ebay member?

 

from a member on this forum. still waiting for his reply.

 

If it don't work out.
Let us know who the member is.
Hope it does work out.

I know how it is waiting for something to come and as soon as you open the box your double taking in disbeleive that your stuff is damaged from the get go.

 

He seemed a good guy. smooth communication and fast transaction. First, I just wanna make sure who packed them. then i'll do something. The box is UPS box though.

 

Sounds like a UPS store then. They are not owned or operated by UPS. They generally suck at packaging.

 

were the wheels new or used?

 

Used.

 

yep. used. They were in good condition. seller replied me. He said he is waiting for UPS email back. I hope everything goes ok.

 

Wow that sucks. But filing a claim against UPS is even worse. They shipped what was packed. The fact that the seller didn't think to package them correctly is not UPS' fault.

 

did he say who packaged them? that will show who is at fault.

 

According to seller, UPS did it. I still can't believe they packed them like that. He said claim service doesn't work for him.
I'm not sure what that means. That's why he emailed them.
should i just return them? urrrrr! headache!!!

 

I think you should just return them and get your money back then start over looking for some other wheels.

 

if you can return them then thats what i would do.

 

did you pay through paypal or with a cc? I would contact either the credit card company or paypal and file a grievance

 

I paid through pp. UPS picked them up today for inspect. we'll see.

 

what rims did you buy?

 

work cr kai

 

Hey, I refunded your money because UPS said it wasn't their fault because the box was open when they inspected it, and since they were used rims they said the scratches were there already. Sorry.

 

Thanks man. I received money. sorry man. but WTF! They are motherfuckers!!! They said all the scratches were already there??? BS!! The people who work for UPS said their employees don't care about packages. They kick them on the floor and throw them to each other ect.!!! Fuck UPS!!!
By the way, I still have wheels sticker. I'll send it to you. I'll pm you.

 

sorry to hear that sucks for both of you. i personally hate UPS myself. Sounds like they watched the intro from ace ventura pet detective too many times.

 

i only use usps. never failed me.

 

I have never had any issues with ups but,fed ex now,I've had a few.

 

I used to work for UPS and I have friends that still work for Fed ex and both have issues with packages getting messed up because they put so much pressure on the employees to load and unload really fast that the bottom line is somethings get broken, ruined or destroyed I have seen it with my own eyes. It's an unfortunate reality with shipping companies and it just happened to be your turn. I'm glad you got your money back and I'm not at all surprised UPS didn't take responsibility.

 

Im glad you two worked this out.

Anthracite, let me know if you're still looking for a set of CR-Kais. Mine will be up for sale soon

 

what a shame for both parties involved, at least you guys were able to resolve the issue