PimpinCLS03

Hey everyone,
I just thought I would share my story with all of you. I take my car in a few weeks ago for a headlight replacement because it is foging up, so they replace the headlight but dont put my bumper on right. I tell them to fix it but instead the stupid ass tech breaks the clip on the bumper that holds it on to the finder, so i tell them to replace the bumper. At first they tell me that there is nothing they can do about it and that those things happen. So about two weeks later, i take the car back in because the headlight is foging up again and also to replace some interior parts that got deformed. They replace the headlight again and replace the interior parts, but scratch the hell out of the parts they replaced, so i told them to replace them again. I take the car in on a Thursday and talk to the general manager for the service department and he tells me that they will fix everything and even replace the bumper if it is broken like i said it was. So they replace all the interior parts again and take the care to Anaheim Hills Auto Body, which by the way is a bomb ass place, and they end up replacing my front bumper. They did a wonderful job and the car looks beautiful from the front, but here is where the nightmare starts. The dealer calls me and tells me that the car is ready and that they are going to pick it up from the body shop. I tell them to leave it there and that i will pick it up myself the next morning because i didn't want anyone to drive it, it was about 10 miles away from the dealer. He tells me that i cant pick it up since i wasn't the one who dropped it off. So i agree and tell him to make sure that guy is extra careful. So later on that day around 9:30 pm, i am on my way to irvine to visit a friend and i got the idea to stop off at the dealer to take a sneak peak at my car beofe i pick it up the following morning. I get there and i see my baby and she looks awsome, and as im about to leave i decide to walk around the car to make sure everything is ok and to my surpise, i find the car all fucked up from the rear. I totally lost it and started going crazy to the point where everyone who was at the dealer came over to me to see what was going on! Turns out, that the guy who went to pick up my car go rear ended on the way back by a Nissan Armada SUV. They car needs a new trunk, spoiler, both rear lamps, bumper, and all parts behind the bumper cover. It caused a little over $5000.00 damage. Anyhow, i took picks and will post soon. Sorry that this is so long, just needed to vent.

zoltanh

damn dude, thats really shitty. I hope everything turn out ok.

agranado

kill those fuckers all of them

Time For Sleeep

Wow. Cliff notes needed for that one.

And sorry to hear man.. $5,000 worth of damage. . That dealership sounds whack as hell.

Chet03TL-S

That sucks so bad. I would raise hell as to why they didn't tell you it happened. I figure they were going to cover it up. Someone at the dealer deserves this

PimpinCLS03

Accident Pics Here

kspekCLS

dude, sorry to hear man, the dealers going to pay for everything right?? not your insurance??? hope everything comes out good for you!

zigzagzig

hope everything turns out ok, and I believe you deserve some sort of compensation other than just having your car repaired by them. a car is never the same after an accident.

PimpinCLS03

For real! But I don't think they will do anything to compensate me. What do you think i should ask for?

PimpinCLS03

Thanks bro. Ya The lady that rear ended my car has Mercury Insurance and they will be paying for everything.

fuzzy02CLS

iTrader: (2)

That blows. That dealer sounds like one to stay away from. Even before they crashed your car. After it's fixed I'd file a BBB complaint & complain to Acura corprate.
The damage isn't too bad. Car should be fine after it's fixed.

F900

I would not trust those fuckers, get an independent repair specialist to look at the car top to bottom... At there expense

agranado

holy hell I would DIE if a dealer (or anyone for that matter) did THIS to my car

Lord Helmet

I hope you gave them a BIG FAT "I TOLD YOU SO!"!! Idiots! Man, I'm pissed for you. Make sure they use genuine Acura parts... or maybe throw in a CF deck lid. Better make 'em pay for the rental too.

mrdeeno

The initial problems with the dealer aside, why are you blaming them for someone ELSE rear-ending your car?

If you were the driver and got rear-ended, should you start berating YOURSELF?

I would be pissed as you, but as long as they are doing everything they can to fix it for you, I still don't see why you are blaming them for SOMEONE ELSE rear-ending the car.

And also, i'm confused also...how come you complained to them that you wanted to pick up the car yourself in anaheim, but did NOT tell them you didn't want them driving it when they went to drop it off?

Lord Helmet

PimpinCLS03

Thats the problem hommie, i didn't know that the body shop was off site, meaning that it wasn't located at the dealership, i found out after i dropped off the car at the dealership and after they were done with the interior stuff they called me and told me that the car was done and was going to go to the body shop on monday. I then asked them where it was and they told me it was 10 miles away. I then told them NOT to take it and I would be there on monday to take it myself. He told me ok and on monday i get there and its gone. I ask where it is and they told me they took it to the body shop. I was really pissed off because I live about 45 driving minutes away if there is not traffic and there is always traffic! So, I hope this clears this up for you. I point im making is that they didn't listen to me twice! Plus, i was planing on picking up the car the following morning, so the accident would have never happend!

mrdeeno

Well, that can be argued...you could've gotten t-boned at an intersection because someone ran a red light, or rear-ended by someone else, or whatever.

But still, all the dealership's other mistakes aside including not listening to you, I dont' think getting rear-ended was their fault...unless the guy was in reverse and backed up into someone.

I'm sure they feel guilty as hell about it also, but I wouldn't go rub it in their faces. After all, everyone makes mistakes, and anyone can get into an accident because of someone else's carelessness. If the driver rear-ended someone, then I'd be pissed, but since he got rear-ended, it's a different story.

mrdeeno

And why is that? Because I call it how I see it from an as-objective viewpoint as I can?

PimpinCLS03

I guess you don't and will never understand. If they never picked up the car, they would have NEVER gotten into the accident. Thats my point man. I know getting rear ended wasn't the drivers fault, but if they listened to me, the car would have not gotten damaged.

Lord Helmet

He's pissed and has a right to be. You and I would be too.

Pure Adrenaline

iTrader: (2)

Good points. However, I must question if the driver was behaving himself at the time of the accident? For instance, was he having fun with this rare modified 6-speed CL-S, and did something for which the Armada driver couldn't stop in time? That remains to be answered.

Now if it was a simple rear-end collision, then the dealership can't be held responsibe. (a woman in a big SUV? I don't mean to generalize, but I wouldn't be surprised if she was yacking on a cell phone while putting her make-up on. )
My Acura dealership shares the body shop with the Chevy dealership next door -- about a 100 yards away, if that. Still, they won't let me drop it off myself, or pick it up. I MUST take it to the Acura dealership, where they will drive it across the parking lot over to the Chevy dealership. Kind of stupid, but hey, rules are rules.

You guys ever hear about the heavily modded C5? The dealership tech guys took it out for a joyride, crashed it. Snapp and bent the car in half. This was a SICK ASS Corvette, a highly respected and feared Vette in the LS1 online community and in real life. He got full compensation from the dealership, because it was just a straight up case of dealership negligence and... fucking stupidity. But in this case, the dealership's driver got rear ended by some lady in an SUV. That's not too hard to believe now, is it?

The dealership sounds like a shitty place from the previous happenings, but I don't think we could blame them for this one. At the most, they should be blamed for not calling you right away.

mrdeeno

I agree, I'd be pissed too, but it's not me that this happened too...which is WHY i'm trying to put it into an UNPISSED (objective) perspective that getting rear-ended wasn't the dealership's fault.

Maybe and maybe not this wouldn't have happened if he picked up the car himself, and yes it does sound liek the dealership is shitty for OTHER reasons, but getting rear-ended WASN'T the dealership's driver's fault, whether he was driving like shit or not. The lady in the SUV should have been following at a safer distance, and an even further distance if she noticed the Acura in front of her was driving like shit.

architectonic

To a certain extent, I have to agree with "mrdeeno" and "pure adrenaline" on this one. I appluad them for their more objective statements. We shouldn't be hating on remarks that aren't even anyway derogatory. Mrdeeno did was only making an empirical observation of story and that is not hating or derogatory. Anyways, unless the assigned driver was horsing around in your car, you can't really place the blame on the dealership for getting rear ended. I mean its pretty much out of their control. However, I would imagine that you can argue the negligence and professional responsibility factor. Afterall they failed to inform you or ask for your approval prior to transporting your car to an auto body shop off site. I would think that they would need your written approval before driving it off the site. But in so far as you requesting to drop off and pick up the car yourself. I don't think your entitled to do that under dealership policies. I know of no ACURA dealership that will allow a customer to do such a thing. But, hey, when it comes down to it. You left the car with them and hence it is their responsiblity to keep your car in immaculate care. Regardless if the accident is their fault, they are responsible for the condition of your vehicle. When you leave your car with them, you are entrusting them to take full care of your car under all circumstances. So hold them accountable for that. Another thing, where are you in California. Why are you commuting 45 mins or miles to an ACURA dealership. There's plenty around why go so far out. I work/live in Irvine and theres one in Tustin ACURA (5 mins away) and another in South Coast ACURA (10 mins away). I also live in Long Beach and theres Cerritos ACURA and Downey ACURA (both 10 mins away). I mean is the one in Weir Canyon the closest (45 some mins away)?

architectonic

One more thing... It wouldn't be too extreme to say that the driver was horsing around. My buddy works for Lexus of Westminster's Service dept. Basically he's assigned to pick up and drop off cars (whether they be customer or loaner cars) in and out of the lot. From what he has talked about, they don't drive all that responsible. They're not afraid to hit the gas and play with the throttle when they get the chance. So I don't think its too far fetch to suspect that the driver was jerking around in your car. Also, I've taken my car to South Coast twice. And both times there was they had the same driver take and drop off the car for me into their facility. And I noticed that he wasn't at all gentle with the car as I would like. But it would be hard for you to prove that driver was driving irresponsible in your car. Thats left to be determined.

skim

I would raise some he\\ and seek for some compensation. Your car is now wrecked and the value will definately go down. I'd ask for a brand new car. My friend once had a heavily modded Cobra, took it to the dealership, a mechanic took it out for a test drive/joyride and wrecked it. Ford dealership said he could have any car he wanted on the lot. He chose a lincoln Mark VIII.

lnsyone

True that. I've heard stories of friends that work at dealerships, and they've said they'd tear ass and fuck around in customers cars. That's why I don't take my shit to the dealership.

HellaShookOne

that fucking sux man. I would raise hell

agranado

dude. He's mad because he TOLD THE DEALER that he didnt want the car moved. He has a damn good right to be mad too. Of course we wont know that if he had moved the car, he wouldnt have been in an accident. But we DO know that it would NOT have been the dealer at fault if they had listened to him in the first place AND KEPT THE CAR AT THE LOT.

PimpinCLS03

Thanks everyone for being concerned! That really means a lot to me. I doubt they will give me a new car since mine isn't totaled! So what do you guy recommend i ask for regarding compensation? Give me some idea's please!

WILLDOGS

well your car just lost crazy value not just for the rear end collision, but also for the front bumper. Whenever any part of the car is painted you lose major value. I learned that when I tried to trade my car in earlier this year, I took it to a dealer and he scanned all the parts of my car with a paint depth scanner. Without me telling him anything about the history of the car he told me that he has to deduct $1000 from what he can offer me for the car becase he could tell that my hood was painted (which it was from a small dent I had fixed and had the whole hood painted).

You will never be able to sell that car for what it is worth ever again.

PimpinCLS03

That would be true if they just fixed and painted my old bumper, but they replaced my front bumper and painted it new! And i am expecting that for everything on the rear of the car!

darrinb

sorry man

WILLDOGS

From what he told me they can still tell that it is not factory spec paint. Factory paint is a certain thickness all around where as a part painted by hand is a certain thickness on one side of your bumper and a different thickness on the other side. Since it is painted by hand and not machine it is not painted evenly.

Sorry just trying to help your case so you can use it as an argument.

mrdeeno

I think the dealer there is trying to pull something on you. It is very unrealistic to expect a 4-5 year old trade in to be in perfect condition, paint or otherwise. Let's say that you take the deal and he gives you $1000 less. Do you REALLY think that he's going to pass on HIS $1000 savings to the person who buys the car? Of course not, because he knows that whoever he sells to won't be able to tell if there was any repainting done.

You will be able to sell it for what it's wroth because the car isn't totalled and the repairs are done well. Trading in is another story and dealers will try to get away with anything to line his pockets.

mrdeeno

It is also a KNOWN fact that many NEW cars at dealerships have been repainted or repaired somewhere due to damage during shipment. Even our spoilers are locally painted and dealer installed.

Again, the dealership will try ANYTHING they can to give you less for your car. And they won't be passing that on to their customer when they sell the car.

sgmotoring

Agreed! Sucks! but it is just an accident.
[QUOTE=architectonic]. Anyways, unless the assigned driver was horsing around in your car, you can't really place the blame on the dealership for getting rear ended. QUOTE]

BAWB

Sucks to hear man. hate to see any car smashed let alone a cl-s.

I would probably be finding a new dealer, IMO just the bumper and interior incident would be enough to scare me away.

I had always wondered how people drive my car when I am not around, and getting serviced.

Then I found this from Davis Instruments

With a sample rate of 5-15 seconds this is just a rough look at some of the things going on in your car.

With CarChipE/X, though, you'll also be able to monitor any four out of 23 user-selectable engine parameters, including:
RPM
Throttle position
Engine load
Fuel pressure
Fuel system status
Short- and long-term-fuel trim
Battery voltage
Timing advance
Coolant temperature
Air flow rate
Intake air temperature
Intake manifold pressure
Oxygen sensor voltage


Plus, if you're unfortunate enough to be involved in an accident, CarChipE/X will automatically generate an accident log showing the last critical 20 seconds of speed.

RUPNOK

not trying to beat a dead horse, but from where I'm sitting what led to the accident is clearly the dealer's fault...

whether the dealer's driver caused the accident or the other driver was in space, whether it was preventable by pimpin' picking it up himself, that the body shop was off site aren't the issues...

the car never would have needed to go to the body shop if the dealer hadn't f'ed up the bumper fixing the headlights in the first place.

take 'em for everything you can.

mrdeeno

Umm, the law doesn't quite work that way. You gotta keep the issues separate otherwise:

It was him that wanted the dealership to fix the bumper...but it was Acura's fault that messed up the bumper...but it was his fault he brought it to that dealership in the first place...but it was Acura's fault for allowing the dealership to be there...but it was his fault he bought an Acura in the first place...But it was Acura's fault for putting out the car that he liked...but it was society that demanded Acura to make nice cars...

See where this is going?

Issue 1: So the dealer messed up his bumper. They will fix it and according to what I'm reading, they did. Everybody makes mistakes and accidents happen. Issue resolved.

Issue 2: He couldn't pick up the car himself because he didn't drop it off at the body shop. Rules are Rules, Policies are Policies...nothing else can be done. Issue 2 resolved.

Issue 3: His car was rear-ended while the driver was returning the car to the dealership from the bodyshop. SUV lady's insurance will fix it so hopefully issue 3 will be resolved.

Issue 4: It seems to be a case of "when it rains...it pours". Dealership isn't required by law to do anything more, but ethically they should since they have a pissed customer on their hands and they were involved (although not legally at fault for some of it). Maybe free service and discounts, or even monetary. So hopefully issue 4 will be resolved somehow.

But all this talk about "Make 'em give you a new car!" or "Take'em for everything you can!" just screams "I'M A CRYBABY! GIVE ME MORE MORE MORE!!!" (not saying that Pimp is a crybaby, just that this is what some of these posts are suggesting Pimp try to be).

Bottom line: Should the dealership compensate you for INCONVENIENCING you? YES! But they shouldn't compensate you MORE just because you are MORE pissed (ie try to KEEP IT IN PERSPECTIVE).