Service advisor told me I was "Shit out of luck"
10-02-2006, 09:15 PM
#1
Missing my Acura's
Thread Starter
Service advisor told me I was "Shit out of luck"
Well friday the Cl gave me the death shift and light show on the dash to let me know my tranny was finished. So today I called the dealer to see what they wanted to do about this. My car has a build date of 06/00 and does have the Vin# with the bad tranny. He verified that then told me that I was 3 months over my Tranny extended warranty. I told him I did not think so he insisted I was I was always aware that it was 7/yr 100k miles he said yes but i was over I said the car has only 85,xxx Miles he said yeah but your "Shit out of luck" sorry. So after I put all my thoughts and anger aside because I was at work when I called I realized that he was wrong and that I had another 8 months before My time was up it was too late too call and ream him a new one. Well bottom line is tommorow i will be calling acura care and another dealer and that dealer and ask to speak to a manager. Am I wrong ? Or am I really "Shit out of luck" ???????
10-02-2006, 09:20 PM
#2
Suzuka Master
No CL is over the time on the transmission warrenty. None.
The only way the warrenty is expired is due to mileage.
Call back and speak to a manager. This service advisor sounds like a retard.
The only way the warrenty is expired is due to mileage.
Call back and speak to a manager. This service advisor sounds like a retard.
10-02-2006, 09:35 PM
#3
Moderator Alumnus
Originally Posted by mclarenf3387
No CL is over the time on the transmission warrenty. None.
The only way the warrenty is expired is due to mileage.
Call back and speak to a manager. This service advisor sounds like a retard.
The only way the warrenty is expired is due to mileage.
Call back and speak to a manager. This service advisor sounds like a retard.
10-02-2006, 10:01 PM
#5
Suzuka Master
Originally Posted by rondog
for real? so as long as I wait till I hit 100k, I am fine? I thought there was the 7 year limit as well? I'm at 50k now and I felt a few hiccups when the car was shifting in auto the other day.
10-02-2006, 10:45 PM
#6
Originally Posted by REDLINEN
Well friday the Cl gave me the death shift and light show on the dash to let me know my tranny was finished. So today I called the dealer to see what they wanted to do about this. My car has a build date of 06/00 and does have the Vin# with the bad tranny. He verified that then told me that I was 3 months over my Tranny extended warranty. I told him I did not think so he insisted I was I was always aware that it was 7/yr 100k miles he said yes but i was over I said the car has only 85,xxx Miles he said yeah but your "Shit out of luck" sorry. So after I put all my thoughts and anger aside because I was at work when I called I realized that he was wrong and that I had another 8 months before My time was up it was too late too call and ream him a new one. Well bottom line is tommorow i will be calling acura care and another dealer and that dealer and ask to speak to a manager. Am I wrong ? Or am I really "Shit out of luck" ???????
My car's in service date is 3-31-02 so I still have about 2.5 years left and I will be getting a new trans very soon I believe since I have the 2-3 slam under light trottle and when using SSS mode, the trans lunges lurches after shifting into 3rd......
10-02-2006, 10:45 PM
#7
Drifting
Originally Posted by mclarenf3387
I'm saying at this moment. It will run out at 7 years or 100K miles whichever comes first. But at this point in time, they can't deny a transmission warrenty based on time since no CL has been on the road that long. And since he has 85k miles on his car, hes still covered unless his car has a salvage title.
If you didn't already, make sure you get the name of the service advisors that you speak with. This way if something like this happens again, you can completely throw them under the bus w/ the manager. This guy was probably just trying not to get your business (not sure why, they're gettin reimbursed by Acura). Definitely call and talk to the manager, and if not satisfied, take it to another dealer. There is no excuse for them not to honor your warranty.
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10-02-2006, 11:03 PM
#8
CL-S retired 10.17.06
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Originally Posted by 03silvertypeS
If you didn't already, make sure you get the name of the service advisors that you speak with. This way if something like this happens again, you can completely throw them under the bus w/ the manager. This guy was probably just trying not to get your business (not sure why, they're gettin reimbursed by Acura). Definitely call and talk to the manager, and if not satisfied, take it to another dealer. There is no excuse for them not to honor your warranty.
10-03-2006, 07:46 AM
#11
Back to a MT!
Even though I don't have an auto, this issue makes me upset with Acura. It seems like Acura should warranty these trannys for 100k no matter how long, it is obviously a huge problem and not backing up their autos will make auto buyers stay away from future cars. You would think Honda would spend the money to keep customers happy. Keeping an existing customer happy will bring back their business and the customer will be more likely recommend Acura to friends. But piss someone off and they WILL defiantly tell friends not to buy an Acura. Seeing as Honda and Toyota are pretty much the only companies turning profits right now, its not like they are hurting.
Oh ya, the other thing that makes me upset with Acura is the lack of RWD. Hopefully they make something good before my CL dies or I will be jumping ship…(shutters thinking about that)!!
Oh ya, the other thing that makes me upset with Acura is the lack of RWD. Hopefully they make something good before my CL dies or I will be jumping ship…(shutters thinking about that)!!
10-03-2006, 07:52 AM
#12
Drifting
Originally Posted by silvervtec96
Even though I don't have an auto, this issue makes me upset with Acura. It seems like Acura should warranty these trannys for 100k no matter how long, it is obviously a huge problem and not backing up their autos will make auto buyers stay away from future cars. You would think Honda would spend the money to keep customers happy. Keeping an existing customer happy will bring back their business and the customer will be more likely recommend Acura to friends. But piss someone off and they WILL defiantly tell friends not to buy an Acura. Seeing as Honda and Toyota are pretty much the only companies turning profits right now, its not like they are hurting.
Oh ya, the other thing that makes me upset with Acura is the lack of RWD. Hopefully they make something good before my CL dies or I will be jumping ship…(shutters thinking about that)!!
Oh ya, the other thing that makes me upset with Acura is the lack of RWD. Hopefully they make something good before my CL dies or I will be jumping ship…(shutters thinking about that)!!
10-03-2006, 10:43 AM
#17
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Originally Posted by fuzzy02CLS
Build date means nothing, You need the in service date. That guy is a complete moron, & should be fired! Even if he used that date of 6/00 that still not 7 years. 7 years would be 6/07! What a POS person!
Personally, I wouldn't give them the satisfaction to taking it somewhere else. I'd make damn sure THAT dealer had to fix it. That guy was a fucktard for sure. Sorry about your troubles man!
2nd gen auto's are caca
10-03-2006, 04:03 PM
#23
Senior Moderator
Originally Posted by CL Platano
Save yourself the hassle and get another dealer, I wouldnt want that dude touching my car.
10-03-2006, 05:48 PM
#26
contrarian in fashion
Originally Posted by CL Platano
Save yourself the hassle and get another dealer, I wouldnt want that dude touching my car.
10-03-2006, 06:03 PM
#27
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Originally Posted by PimpCL23
LOL!!... sounds like the dood at autozone (the MANAGER!) that told me that my alarm is tripping out and causing me to get the CEL code P1259.... THATS A FRIGGIN VTEC MALFUNCTION!!! alarm has nothing to do with it! plus.. its the stock alarm
10-03-2006, 11:19 PM
#30
My tranny went out and for the loaner car I got a TSX and I will be damned if I dont end up getting one of these gas sippers after I run the miles up on the CL. I mean the gas mileage is increadible!
10-03-2006, 11:33 PM
#31
Moderator Alumnus
Originally Posted by Lord Helmet
You sound like me everytime I left the Acura service department... I don't think I ever left happy.
Every time...never failed...I was always so freaking pissed off I wanted to smash my car through the service department doors...the desk jockeys are idiots...and a lot of the techs have noooooooooo customer service skills whatsoever...so they are dicks most of the time.
I'm glad I haven't been back to one of their service departments in a long time. Somebody would have to take me to the nut factory.
10-04-2006, 12:01 AM
#32
One dealer here (Burekle acura on brooklyn BLVD) asked me how old I was when I tried to schedule a service appointment for my trans....I asked him what does that have to do with anything? I have never been back. Went to white bear acura dealer and they listened to my problem and scheduled an appointment for next wednesday........
10-04-2006, 07:22 AM
#33
Drifting
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Originally Posted by typeR
it's not just 2nd gen it's basically all V6 autos from '98 up
10-04-2006, 10:05 AM
#34
Senior Moderator
Originally Posted by Rod
Not just V6 autos either. The last generation Preludes were also affected.
10-04-2006, 05:18 PM
#36
Cajun Gumbo Man
The last asswipe service rep that told my dad the same thing regarding their failed tranny was FIRED and HONDA paid for the new tranny! My Dad asked me what I told Honda Customer Service. FOOK the dealership, call Acura Customer Service and QUOTE what that asswipe told you ! You may just be surprised ! 
10-04-2006, 10:35 PM
#37
Acura loyal for 93mo/109k
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Originally Posted by YeuEmMaiMai
One dealer here (Burekle acura on brooklyn BLVD) asked me how old I was when I tried to schedule a service appointment for my trans....I asked him what does that have to do with anything?
10-05-2006, 02:31 PM
#38
Originally Posted by CL'er 1st & 2nd Gen's
I think (because of insurance reasons) if you are below a certain age they will put you in a rental instead of a loaner car.
10-05-2006, 02:37 PM
#39
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Originally Posted by YeuEmMaiMai
Nah was more of that "you look too young to have a CL type S" or "you are young and therefore you abuse the car" type of look
