note on service bulletins
note on service bulletins
Why the hell do car companies not fix service bulletins?
How the f**k is that customer service.
I just got a call from my garage that my wifes maxima has a service bulletin out about the brake cable not releasing and wearing out the rear brakes . Aparently it has been eating up the rear rotors . So now it needs new rotors and pads and the works.
I fought with the nissan place about why they wouldnt fix it and they said only if it is within warranty.
Shit makes me mad.
How the f**k is that customer service.
I just got a call from my garage that my wifes maxima has a service bulletin out about the brake cable not releasing and wearing out the rear brakes . Aparently it has been eating up the rear rotors . So now it needs new rotors and pads and the works.
I fought with the nissan place about why they wouldnt fix it and they said only if it is within warranty.
Shit makes me mad.
Originally posted by SLVRTSUNAMI:
<STRONG>unfortunately some dealership try to extract as much as possible from the end consumer in hopes of not having to charge corporate for the labor!!!</STRONG>
<STRONG>unfortunately some dealership try to extract as much as possible from the end consumer in hopes of not having to charge corporate for the labor!!!</STRONG>
I wonder if they do this so they can make more money by charging people for things and still getting the money from corporate...
Originally posted by WëbTðkér:
<STRONG>I wonder if they do this so they can make more money by charging people for things and still getting the money from corporate...</STRONG>
<STRONG>I wonder if they do this so they can make more money by charging people for things and still getting the money from corporate...</STRONG>
It's cause the dealer makes about half as much from a Service Bulletin repair then if the dealership charges the entire cost of the bill to the customer. Think about it, the Manufacturer prolly has a scale on the repairs and what they will pay for it whereas u can charge the end user (buyer) anything you want to.
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Nissan is notorious for doing sleezy things like that.
When I had my 240SX they did a "limited" recall of certain engine model numbers for a faulty timing chain tensioner. While all of the cars had the faulty piecce, they only recalled some by an internal memo for repair.
Anyways, when my tensioner went teh timing chain swung wildly and ate through its housing causing the oil and cooland and all sorts of other stuff to mix and literally destroy the engine. I eventually had to sue them to get them to pay for it. They settled before court b/c I was able to get a copy of the INTERNAL memo from a frend at Nissan. Without that memo, however, that was not availible to anyone outside Nissan, they never would have done shit for me.
When I had my 240SX they did a "limited" recall of certain engine model numbers for a faulty timing chain tensioner. While all of the cars had the faulty piecce, they only recalled some by an internal memo for repair.
Anyways, when my tensioner went teh timing chain swung wildly and ate through its housing causing the oil and cooland and all sorts of other stuff to mix and literally destroy the engine. I eventually had to sue them to get them to pay for it. They settled before court b/c I was able to get a copy of the INTERNAL memo from a frend at Nissan. Without that memo, however, that was not availible to anyone outside Nissan, they never would have done shit for me.
if its warranty, its warranty, if a dealer charges a customer for a warranty repair, the ultimate punishment is franchise suspension, or probation, and nobody wants that, when people here about bullitens they automatically think warranty, recalls are warranty but a bulliten is just useful info for repairing a condition some bullitens have special policys concerning warranty adjustments, like an extension say your warranty is 3/36 they may issue a special policy (like oldsmobile quad-4 headgaskets) that went to 6/100 - remember there are no secret warrantys they are always there with mfg policy and procedures, sorry about your loss. and remember service people don't enjoy angry confrontations with customers, if it can be covered it will be (which is the easiest thing to do)if it can't. it simply can't
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