I guess I was playing a little devil's advocate here, too; but this pretty much sums up the way I feel about it also.

I have every sympathy in the world for those who experience problems and are left stranded and/or loss of money due to "someone else's fault", no question about it.

What I can't understand is the gain anybody can actually feel from 1) trying to get a Company to publish and/or admit to an overall fault rather than a specific fault, and 2) asking for add'l coverage in the event there is a "future" problem when asking for add'l benefits is the sole result of this apparent "overall fault", and 3) trying to bad-mouth or disrepute the Acura name based on an isolated incident or the dealerships attitude or something else outside their control.

Every company in America has problem products. Every company in America has lapses in service. Every company in America strives to provide a quality product at cost. Every company in America cares about their direct customer. I guess it's your prerogative to get mad, upset, and disappointed, I would be too and even so this board should support you in your honorable endeavours but the retaliation and what not in order to promote a personal gain is selfish and shouldn't be support by the members here. Petitions, collection of adverse data, details of previous and pending lawsuits, discussion surrounding an apparent conspiracy, attempts to uncover a cover-up, .... It's a car. It's no different than a TV (except more expensive). That was were I got my comment about Acura owners being more anal or whatever, but Eric is right I should have said some, certainly not all.

 

Why do we want Acura to do something about this ridiculous transmission issue?

Here's a real simple answer just to shut you up:

Good will and concern for fellow customers / potential customers.

 

Have you had a transmission failure and get it replaced?

 

Whatever, that makes no sense.....dude, I know about a "transmission issue" what I've never heard of this "ridiculous transmission issue".

 

Actually that post is the very definition of "making no sense" since you want to be a wiseguy. :P

 

ummm yeah, twice i've filled one out...im completely satisfied...if i wasn't, u think i'd b arguing my points??? i'd look like a pretty big hypocrit...what i'm not gonna do is fill out "our trannies are bad...change the design" when my tranny works perfectly fine

again, i totally sympathize with those whose trannies have come and gone...i try to help as much as i can but write letters/call customer service i won't do.

 

I SAY WE PROTEST! DOWN WITH ACURA!!!!

 

Here's my point: you fill out your form as a satisfied customer and does anyone here label you a brownnoser? Nope, of-course not. But some of us fill it out as unsatisfied and are labelled whiners. Its a double standard. And an unworthy one in as much as this latter group is likely to have the most influence on how Acura evolves and improves.

I will admit that if the complaint devolves into anger or hatred that is not right. Hatred is more likely to antagonize the dealer and its a disease of the mind which will chew up the individual before it will affect Acura - that's self-defeating. I love my car too but this thread was more about the quality of Acura Service - less of a love bond there.

 

Let Mike Spencer know our feelings. His e mail address is;

mike_spencer@ahm.honda.com

 

understood.