Wow, I will never go to a dealer again for anything! What was supposed to be convenient and an easy task to preform turned into a complete waste of a day. I went to a Honda dealer to get my two front tires balanced because I've been having some problems with a speed shake at 60mph. The sole reasons I went there was 1. They have a road force balancing machine 2. They are right across the street from my work. I get in there the strangest guy writes my service report. After being weird-ed out for 5 min he tells me to come back at 3. On my way out I noticed he left my window down after pulling the car up to the service entrance. . . It looked like it was going to rain so naturally I go to put it up; keep in mind he had to move the car 50ft maybe less. The seat was all the way back the A/C was on and turned all the way down. . .really? C'mon really? I was annoyed but I let it go. So I go back at 3 he's gone no one even knows what a CL even is. . . they finally figure it out "20 min sir" and an hour later I'm finally out of there. It would have been less of a hassle to buy a machine and do it myself. . .I can't imagine how Pitts feels if I'm this PO'ed. . .

 

lol no one knows what a CL is. I wouldnt go back there anymore. It seems like it would be better to take it straight to a tire shop to do the balancing. You can always call ahead to see what type of balancing machines they have.

 

you've got to remember, dealers don't care about your car. the more you have to go back, the more $$$ they make

 

Well if necessary I just found out my friend who is a mechanic has a Road Force balancing machine and said he would do it for free. This information would have been good to know yesterday. . . .

 

Seriously, that is pretty much what you can expect from a dealership. They don't care about cash customers for service. They figure you're a one time customer and you won't be coming back.

When I had to get warranty work done on my 08 TL, they had the car washed and vacuumed. When I got my car back after the engine install, there was about 2 inch thick coat of dirt on the outside of the car. Yet on the invoice it stated that there was a "Free wash, a $6.95 value".

Seriously, the majority of the blue collar world does not care anymore when it comes to doing their job.

 

It's really hard to find a good dealership that you can trust and that will do a good job nowadays. I try to stay away from them as much as possible unless I have to go because of warranty work and I'm still leary.

 

depends=The acura dealer I go to is excellent-they go out of their way to be helpful and do not try to sell unneeded service.

 

Theres only one dealer Id ever take my car to, and thats for alignments (which I do myself now). I have friends up there and they know not to fuck with my car.

 

Since I work for a dealer I can see how this happened. It's terrible and I would talk to the service manager or just not go back. There are many people handling cars each day and most don't give a shit and don't bother to tell anybody what's going on. Just the other day I had a customer that was supposed to bring his car in for a detail (he didn't get one when he bought it) and I thought I had everything set up but when he shows at 8am nobody knew what was going on. I get a call at home and I'm sound asleep. Everything worked out okay but I swear it's like working for some huge bureaucracy where the left hand doesn't even know there's a right hand.

 

My dealer is OK but on this latest tranny issue it's like trying to pull teeth