darrinb

:o

took my car in over 3 weeks ago cause it was acting up, they scanned the car..., came out to be the TPS, youd think they'ed fuckin iver nite the parts if mny car was fuckin acting up, the service advisor said he's gimmie a call when the parts get in and t shouldnt be more than 2-3 days, 7 days later i give him a call and he says there not in yet, so today, i believ over 2 or 3 weeks since i took the car in i decide to give em a call since they raent calling me, turns out that the parts came in this morning and i never got a call, so i make an appontment and they cant get me in a loaner until another 2 fuckin weeks , cant wait to fill out the service survey when i get to the dealer

what kind of dumb fucks are running this company

Fabvsix

Not Acura ! Dealerships are "Independently" owned............

1SICKLEX

Bullshit. Acura is then dumb for letting idiots own dealerships and have incompetant people work for them, pissing customers off and giving them more reasons to try other brands.

F23A4

You sure you werent at a Nissan dealership?

1killercls

Next time have your PARENTS call. I bet you will get better results.

asloudasitgets

Acura blows! next car is a lexus.

Universe93B

This is probably true. You'll need to get your parents to set those idiots straight.

Oh yeah, Lexus service is unbeatable.

Pure Adrenaline

iTrader: (2)

Oh, man. You need to try domestic brand dealerships. They are even worse.

Amoeba

ya acura service does suck, but they got two pimps at palm beach acura now that make things a little nicer.

Chaptorial

Darrin this type of stuff varies from dealer to dealer. Its not Honda/Acura's fault.

Zapata

If Acura wants the lux image they need to put up or shut up......punish dealership who do shit like this....

dallison

when i owned my 3 nissans when i took em in for service i was surprised how good they were. i didnt get a loaner but they did good work.

i didnt ask for a loaner
with acura i expect it for some reason

dallison

yeah i know my grammar sucks today

AZMerf

Yeah, now you know they suck when Acura is being compared to a domestic manufacturer. Go with Lexus next time. I am.

Pure Adrenaline

iTrader: (2)

Did I miss something here? What was that supposed to mean??

chungkopi

maybe it's just michigan thing. acura of Ann arbor is a shitty place too.... place is always empty and service suck so bad.. i miss my dad's lexus dealer in SC. they were so nice, and treat you like a king..

chungkopi

FIRE ALL OF THEM!!!

NJ_CLS_driver

Yeah I have been now without my Acura for a month as of yesterday for the 4th Tranny.

dallison

it could be michigan thing b/c of the manufacturing plants up there. from what i have heard is that most cars in mich. are domestic.

you would think they would be better to distinguish themselves from ford

Starter

Yeah, but think how much longer it will last since you're not running up the miles on it.

NJ_CLS_driver

haha yea, I have saved a lot on gas, but the 4th tranny is crazy. So I am working with a Honda person to get me into a TL at Cost, otherwise I told them I'm going lemon law

BBsAcuraRacing

I don't know Darrin. I have been dealing with Suburban Acura since 1998 with my first CL and I have had excellent service on each and every visit.

They area not perfect however, I am so picky I have had instances where they accidentally scratched the door rocker panel when at service with a shoe and have replaced it.

I go in, they immediately put a DO NOT WASH tag on the car and provide a loaner each and every time, in or out of warranty.

I am also cool with them and don't demand things. There is a tactical way to handle things, but I am also 40 years old and haveover 20 years of experience with managing people, people skills and customer service.

Another thing that may or may not affect your relationship at your dealer is that you walked out on a salesman, bought your car somewhere else and are taking your car to the dealer you didn't buy from!!!!! I don't care what any manufacturer says about this not being an issue. Your ACura can be services at most any HOnda or Acura dealer in the US, but you have more clout when you sservice your car where you bought it.

I can walk into your dealer and they know me on a first name basis in Sales, the Cashier, service counter and technicians in the shop!!!!!

Also, only one person has touched my CL in service since day 1.

The only issue I have is a personality conflict with the sales manager. It has nothing to do with the dealer or Acura, rather I bruised his big ego once, by not buying the 6 speed I asked for a quote on----he ordered it without a deposit and then told me he lost money on it since nobody will buy a six speed in his dealer's demographics. HA HA to him!!! BS!!!!

CCType-S

chungkopi and darrinb: why don't you guys go to Acura of Troy instead of Suburban Acura or Ann Arbor Acura. I know is a bit far from you guys but at least they treat you like a human

Pure Adrenaline

iTrader: (2)

Agreed. I got my car from there, and since I was a bastard negotiator during a slow business season, all the salespeople know me. But in a good way.

They take good care of me, and they haven't said anything about my mods yet.

There's this new guy, probably in his early to mid 20's. I brought my car in for a free oil change offer, and I guess he played around with my car in the shop. Ended up talking to him for like 20 minutes about cars and mods. Real cool guy.

I like Acura of Troy, and Adrienne, whom I got my car from, is real nice. She's my age, so it's easier to connect than older salespeople. :o

jnjones7701

I have worked for Acura as well as Lexus - Don't get a lexus!! Their batteries go dead all the time. They were towed in on a daily basis.

I can get any car at cost - what state are you in?? I can't find your post anymore

Lemon Laws only count for cars that do not already have open campaigns. Acura has already recognized the Transmission and repairs them. I myself have had it replaced once and need to take it back for the same problem.

mrsteve

iTrader: (1)

All cars have their problems. But I'd much rather have a battery go dead than a transmission. You gotta pick the lesser of two evils on that comparision.

Any car at cost!?! How exactly do you go about that. And are you saying you'd pass that on to anyone who wanted to buy it?

thealliance15

our family owns a nissan, acura and a mercedes. acura and nissan service blows. buy a mercedes they have great service reps, great service , and hot receptionists, as well as good complementary coffee (lol)

jnjones7701

oh, I have a full warranty on my car and yes the transmission has gone out but I could drive it to the dealership. all the Lexus I have seen were on rollbacks because they couldn't start. I would rather have a car that would start than one that would not. My last transmission was free and I am going back for a second. Its all in the recall.

Any dealership I have worked for I get the cars at cost. It it is used then I pay what they gave the owner as trade, + state inspection and certification.

My CL type S was $20K - FULL warranty. I don't even pay for gas.

jnjones7701

as for the service departments - I have worked in BMW, Lexus, Acura, Audi, Subaru, Volvo, Chevy, Isuzu, Kia service departments and I think each type of car has thier own type of owner.
I mean each personality is attracted to each type of car - there for each additude in that makes service department will varry.

I live just outside of Annapolis - everything is more expensive and I think that makes the additude there more snotty and stuck up. mix that with a higher end make and you have a shitty additude and service department. The only one that cares about the services dept CSI is the manager and the owner(s). They are the only ones that benifits financially.

Jessica

mrsteve

iTrader: (1)

I was pretty happy with Criswell in Annapolis. I have been doing alot of work at the Naval Academy lately and hadn't been able to schedule an oil change locally. I had an hour or so to spare so I just rolled in and asked if they could squeeze me in. They could and it did take almost 2 hours, but they were very nice. They sent me stuff in the mail and even followed up with a phone call 2 days later to see how things were. Too bad 3 days later my tranny failed. Oh well.

I grew up around Bethesda/Rockville/Potomac and the attitude there is about the same as I've experienced in Annapolis.

Arnold is a really nice area from what I hear, by the way.

jnjones7701

I worked at Criswell! Some of the things the tell me are incorrect. First time they said it was not my transmission so I went to the body shop my uncle owns and he said it was. I wnet back and spoke to a different advisor (and team of techs) and SUPRISE it was my transmission. I am having the same poping noise so I will trec back down there. Maybe a cv joint but it sounds the same as last time.

They want your car to be completely cooled off before they will pull it in for an oil change, but 2 hours is alittle long.

My car was owned for about 3 months and the guy traded it in for the 5 speed. The dealership certified it but my fog light was missing a bulb, windshield was cracked and there was something else minor - I don't like that team of advisor and tech - how can you miss these if you are cert. the car??

1killercls

we own an Infiniti and an Acura...tell ya the truth, ALWAYS better treatment at the Acura Dealer.

Cruz_msl

Jess- where do you live? I'm just outside of Annapolis too, in the Cape. I just bought a 2001 CL-s with 29K miles from Chevy Chase Acura. It was in fairly bad shape when I first saw it, and YES, they had certified it. It had a large crack in the front bumper, a blown rear shock, the driver's back seat heater didn't work, scratched wheels, and door dings on both sides. Did I mention that they said that it was already certified? Yes they did repair everything and when it was delivered it was hard to tell it was the same car.

chungkopi

hm.. i never heard about that.. and i've never seen lexus getting towed.. all i hear from lexus owner is that lexus is unbreakable..

well, my dad's lexus only has 15000 mile on it, so far so good. quietest car in the whole world..

darrinb

most my experoence with suburban is fine, they treat me very well when i'm there. my age has nothing to do w/ how fast they order there parts ,
i didnt walk out on chip when we were buying the car, my dad made him an offfer as they were closing and he said good nite, so i was like fuck him i aint given him no business, we got a better price from troy that suburban coundt match

darrinb

they are not as mod friendly

Pure Adrenaline

iTrader: (2)

You sure? I haven't been to Suburban yet, so I can't comment on that, but Acura of Troy didn't give two shits about my mods when I took it in last time.

jnjones7701

I live off of College Pkwy - Shore Acres - just down the street. I worked there and that was how they sold me the car. I understand how they look from a trade in or off of the auction line, but I had to write my own service ticket for the repairs. I already owned the car when the repairs were done. It wasn't so much that I minded, just it seems that that same advisor and tech always seem to miss things.

Such as the Pass air bag light that comes on: this advisor tried to tell me that my purse must weigh the same as a child, so the car knew to turn off the air bag. (because I am a girl??) My passenger was a full grown adult woman. Not nearly the same in weight as a purse, at least not one I could carry.

jnjones7701

I worked there in 1999. It was mostly the ES's that were towed in. I don't think I ever saw and GS or LS for that problem. OR maybe it was that dealership doing something?? Who knows. The customers were not happy, but the dealership made it all better with a free car wash.

Cruz_msl

Do you ever go to Bella's? Deep Creek?