I purchased a brand new 2005 TSX automatic w/NAVI from Keyes Acura in Los Angeles on Saturday August 6, 2005. The car had a series of small scratches on the passenger front door, two of which were deep through the clear coat. The salesperson said they would set up an appointment for me to bring the car in the following week to have the scratches fixed. I did so on Saturday August 13, but after an attempt to buff the scratches out it was determined that they were too deep and the car required a trip to the Honda-owned body shop down the street.

I brought the car back to the dealer on Wednesday August 24, 2005. Although I had specifically asked for a loaner car, there were no available loaners and I was given a rental vehicle from Enterprise.

I returned to the dealer on Saturday August 27, 2005. I was appalled at the condition of my car. It was filthy inside and out, and had clearly not been washed prior to my arrival. Worst of all, while at a glance the two small scratches appeared to be fixed, there was significant new physical damage to the vehicle.

There was a new small dent in the front passenger door and several new, deep scratches in the passenger-side A-pillar, apparently caused by careless mishandling by the body shop. Another dent appeared on top of the rear passenger door, where the door itself meets the window glass. The plastic headlamp shields on both sides of the vehicle were heavily scratched and fogged, and felt rough to the touch as if they had been burned either by extreme heat or chemicals (or perhaps severe overspray?). What was smooth as glass when I brought the car in was now rough to the touch and noticeably discolored.

The same was true of the hood as well as the black plastic panels that separate the front and rear passenger doors. The plastic and vinyl panels on the interior passenger door were also damaged, stained perhaps by the same chalky chemical substance. There were likely other problems as well, but that's as far as I got with the service manager when he began to apologize profusely and guaranteed that they would fix every mark, every blemish, and every rough surface until the car was as flawless as it was when I brought it in.

I am beginning the process of documenting this incident because sadly, I have little faith that my car will ever be restored to its original condition. If anyone has had a similar experience and knows who to contact at Acura or Honda Corp., please let me know. I have agreed to give the dealer one chance to fix these problems. If they do not, I will be requesting a new vehicle. I am prepared to take legal action if this matter is not resolved to my satisfaction.

 

Damn dude that sucks....send it to corporate and see what they say...they will pressure the dealer

 

make complaint to keyes owner, and complain to american honda in torrance,have every document ready and this letter ready. they will get slammed for it

 

 

That is totally unacceptable. If that happened to mine, I wouldn't get it fixed, I'd demand a new car + compensation for the trouble they caused.

Sorry to hear about your situation.

 

umm have you sent this to the REAL Acura/Honda corporate office which is in Torrance, CA ?

 

Acura Customer Relations is closed weekends. Tomorrow morning (Monday) this letter will hit the desks of the Torrance corporate office, the Vice President of Keyes Automobiles, as well as the General Manager and Customer Relations Manager at Keyes Acura.

PS- after speaking with my attorney I have decided not to accept the damaged vehicle and request a new replacement vehicle instead. We'll see what happens.

 

Good luck man....give 'em hell!!! Nothing that I hate more than poor customer service and shotty work....especially in a service driven economy.

 

keep us updated!!!!!!!!!!!!

 

somehow I got a feeling AHM wont do or can't do shit to the dealer

 

Keyes Acura never fails to disappoint me. i took my car there for my 10K mile serivce and for the infamous steering wheel rattle. i was also promised a loaner, but never got one. i got my car back and the rattle was still there, along with a totally scratched up steering wheel. it took months for them to get the steering wheel (b/c they'd never call me when it came and would repeatedly be sent back), and finally when they did, they installed it, but now my alignment seems to be off. stay away from there and just go to another dealer!!

 

We need pics of the damage, if your lawyer is worth dick, he would have told you to take some pictures. Lets see them