What kind of dealer doesnt give loaners?
#1
What kind of dealer doesnt give loaners?
Hey, can anyone tell me a good dealership in SoCal that gives loaners when you bring your car in for warranty work? Tustin Acura refuses to give me a loaner unless the problem is "life threatening".
Damn, the Infiniti dealer that we service my wifes car doesnt even blink about giving loaners. I hope its just this dealer and not all of them.
Damn, the Infiniti dealer that we service my wifes car doesnt even blink about giving loaners. I hope its just this dealer and not all of them.
#6
Senior Moderator
Weird....my dealer gave me a loaner for my 30k mile service when they found out I had planned on waiting for it. Instead of sitting in the waiting room, I went to the mall for a couple hours.
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#8
mrgold35
Did you purchase the car from them? My dealership forgets who you are if you didn't purchase with them.
#9
my experiences with getting loaners in san diego:
ball acura in national city (where i bought the car): no free loaners, rent through enterprise
cush acura in kearny mesa (where i take my car for service): loaners when available. i got a tsx loaner when i brought in my tsx for some warranty work. they usually don't give out loaners for oil change, but when my cousin brought in his mdx and wanted to get lunch during that time, they gave him a tsx and said see you in an hour.
ball acura in national city (where i bought the car): no free loaners, rent through enterprise
![Why Me](https://acurazine.com/forums/images/smilies/whyme.gif)
cush acura in kearny mesa (where i take my car for service): loaners when available. i got a tsx loaner when i brought in my tsx for some warranty work. they usually don't give out loaners for oil change, but when my cousin brought in his mdx and wanted to get lunch during that time, they gave him a tsx and said see you in an hour.
#10
Originally Posted by jlukja
My dealer (Acura of Cerritos) told me that they only give loaners for service that takes more than one day to complete.
#11
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My dealership won't give out a loaner if it will just take a couple hours, or even half the day. Only a job that takes more than a day, they give out loaners.
Apparently waiting a couple hours in a cramped room with cold coffee and a small 15 inch TV doesn't seem to be a problem to them.
But then again, my stealership has a nice big tv, nice leather chairs and freshly brewed coffee
Apparently waiting a couple hours in a cramped room with cold coffee and a small 15 inch TV doesn't seem to be a problem to them.
But then again, my stealership has a nice big tv, nice leather chairs and freshly brewed coffee
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#14
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I was able to get a loaner when getting some warranty work done. When I called for my appointment, I made it clear that I needed a loaner. Just told them I work out of town and need to go to work. I think it depends a lot on the service rep though. If a loaner is available he/she can let you use it at their discretion.
#15
Team Owner
Originally Posted by mrgold35
Did you purchase the car from them? My dealership forgets who you are if you didn't purchase with them.
#16
Originally Posted by ck600sl
Hey, can anyone tell me a good dealership in SoCal that gives loaners when you bring your car in for warranty work? Tustin Acura refuses to give me a loaner unless the problem is "life threatening".
Damn, the Infiniti dealer that we service my wifes car doesnt even blink about giving loaners. I hope its just this dealer and not all of them.
Damn, the Infiniti dealer that we service my wifes car doesnt even blink about giving loaners. I hope its just this dealer and not all of them.
I think a dealership's loaner fleet size has something to do with it too. Seems like they had more cars on hand to hand out when I went there at 7am on a saturday.
#17
Baierl Acura in Pittsburgh will drive to me, drop off a loaner, pick up my TSX, and re-deliver my car once any service has been performed. I called the other day for an oil change and a squeek from the head liner and that wasnt a problem. I wouldn't buy a car from a dealer that doesnt offer that service.
#18
Originally Posted by brivalen
Baierl Acura in Pittsburgh will drive to me, drop off a loaner, pick up my TSX, and re-deliver my car once any service has been performed. I called the other day for an oil change and a squeek from the head liner and that wasnt a problem. I wouldn't buy a car from a dealer that doesnt offer that service.
#19
which dealer in socal actually gives loaners with no hassle??
oh yea for everyone who keeps saying "my dealer" it really doesn't matter where you got your car, any Acura dealer will perform warranty work as long as it is still covered
oh yea for everyone who keeps saying "my dealer" it really doesn't matter where you got your car, any Acura dealer will perform warranty work as long as it is still covered
#20
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Originally Posted by tlbkcal
oh yea for everyone who keeps saying "my dealer" it really doesn't matter where you got your car, any Acura dealer will perform warranty work as long as it is still covered
#21
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Rick Case Acura - No loaners unless the car is staying over night.
From what I understand, each Acura dealership gets certain number of loaner cars sponsored by the factory based on the number of vehicles that they sell. They need to keep those cars for X number of months or X number of miles before Acura would allow the dealer to sell the loaners as "Demos". I'm sure that when that time arives, dealers get those loaner cars at a big discount from Acura. Now, as dealer, if you manage to keep those demos fairly low milage until the time when Acura would allow you to sell them, then you can make a bigger profit on them...
From what I understand, each Acura dealership gets certain number of loaner cars sponsored by the factory based on the number of vehicles that they sell. They need to keep those cars for X number of months or X number of miles before Acura would allow the dealer to sell the loaners as "Demos". I'm sure that when that time arives, dealers get those loaner cars at a big discount from Acura. Now, as dealer, if you manage to keep those demos fairly low milage until the time when Acura would allow you to sell them, then you can make a bigger profit on them...
#23
Instructor
Not in SoCal, but my dealership in STL gives loaners out w/o batting an eye. When I had my TSX in they gave me a TL loaner, which was a surprise.
The sticker was in the glovebox and where it normally says MSRP: $----.00 it said "MSRP: DLR LNR" I had never seen that before. This loaner had 6,000 miles and let me tell you, you can tell it had been RODE HARD. Yet another reason why I would never buy a demo or program car!
The sticker was in the glovebox and where it normally says MSRP: $----.00 it said "MSRP: DLR LNR" I had never seen that before. This loaner had 6,000 miles and let me tell you, you can tell it had been RODE HARD. Yet another reason why I would never buy a demo or program car!
#24
Originally Posted by ck600sl
Hey, can anyone tell me a good dealership in SoCal that gives loaners when you bring your car in for warranty work? Tustin Acura refuses to give me a loaner unless the problem is "life threatening".
Damn, the Infiniti dealer that we service my wifes car doesnt even blink about giving loaners. I hope its just this dealer and not all of them.
Damn, the Infiniti dealer that we service my wifes car doesnt even blink about giving loaners. I hope its just this dealer and not all of them.
I would think that if the dealer needs the car overnight for warranty repairs that a loaner would be appropriate.
#25
Hi,
When i asked for a loaner during my recent service at Radley acura in VA they told me we need to book them in advance and i waited there for 7 hours there !!!
They never told me it is going to take 7 hours in the begining and after the first three hours when i asked how long it is going to take they saidnot more than half an hour as only car wash is pending and then when i checked after hour i got the reply "It should be ready by now!!"
Earlier when ever i take there for Service it usually takes 4 hours on an average and now i am thinking of taking my acura to another near by dealer..
Regards
Mars
When i asked for a loaner during my recent service at Radley acura in VA they told me we need to book them in advance and i waited there for 7 hours there !!!
They never told me it is going to take 7 hours in the begining and after the first three hours when i asked how long it is going to take they saidnot more than half an hour as only car wash is pending and then when i checked after hour i got the reply "It should be ready by now!!"
Earlier when ever i take there for Service it usually takes 4 hours on an average and now i am thinking of taking my acura to another near by dealer..
Regards
Mars
#26
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Originally Posted by ckiggins
The sticker was in the glovebox and where it normally says MSRP: $----.00 it said "MSRP: DLR LNR" I had never seen that before.
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