St. Louis dealership experience
11-08-2005, 08:24 AM
#1
St. Louis dealership experience
Purchased new over the weekend. Had a very unpleasant experience at
Leta Acura, the salesman Jay was disinterested, confrontational, and
appeared angry from the initial grumbled greeting. I (later) stated I'd
emailed him a few times with no response, to which he replied "I don't do
email". Also, I witnessed another Leta salesman belittle a customer.
Very unpleasant and discouraging experience, I almost cancelled the next
Acura appointment and went to Lexus.
Fortunately I did keep the next appointment at Mungenast St. Louis
Acura which was an entirely different experience. Salesman Bryan was not
only pleasant, polite and interested, but actually very helpful. I had
a price I intended to pay, which was quickly agreed to and everything
was done. Mungenast was a pleasant experience with friendly
service-oriented people, while Leta was a horrible, off-putting experience which
will prevent me from visiting them again and from servicing any of my
Acuras in their department.
I'll be happy to supply full names if anyone is interested.
Leta Acura, the salesman Jay was disinterested, confrontational, and
appeared angry from the initial grumbled greeting. I (later) stated I'd
emailed him a few times with no response, to which he replied "I don't do
email". Also, I witnessed another Leta salesman belittle a customer.
Very unpleasant and discouraging experience, I almost cancelled the next
Acura appointment and went to Lexus.
Fortunately I did keep the next appointment at Mungenast St. Louis
Acura which was an entirely different experience. Salesman Bryan was not
only pleasant, polite and interested, but actually very helpful. I had
a price I intended to pay, which was quickly agreed to and everything
was done. Mungenast was a pleasant experience with friendly
service-oriented people, while Leta was a horrible, off-putting experience which
will prevent me from visiting them again and from servicing any of my
Acuras in their department.
I'll be happy to supply full names if anyone is interested.
11-08-2005, 08:36 AM
#2
Three Wheelin'
Join Date: Jul 2003
Location: St. Louis
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Funny I had your bad Leta experience at Mungenast -- albeit that was 10 years ago. I end up forgetting about Acura and went to Leta Honda to buy a Civic (instead of getting an Integra).
I've had a few talks with both dealerships recently, and so far I'm not impressed with either of them. BTW, I noticed the salesman that I had the bad experience was still at Mungenast, but of course he didn't remember me (and I didn't bring it up -- at least not yet).
I've had a few talks with both dealerships recently, and so far I'm not impressed with either of them. BTW, I noticed the salesman that I had the bad experience was still at Mungenast, but of course he didn't remember me (and I didn't bring it up -- at least not yet).
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