SoCal Dealer Rant
10-13-2007, 11:57 PM
#1
Cruisin'
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SoCal Dealer Rant
Sorry, had to get this off my chest. Purchased an '06 TSX last October and didn't receive a full set of keys until August of this year. The dealer sent me home without the second master key and kept giving me the run around about shipping it to me. I live 40 miles away (90-minute trip in I-10 traffic), so I was reluctant to make the trip. I ended up having to go TWICE. They didn't even offer to give me a free oil change. I sent this note to the dealer:
"As a supposed luxury brand, I was extremely disappointed in the level of service and lack of follow-up by [my Acura dealership] upon purchasing my car. First off, I was sent home with only one master key and one valet key. Now, I would have let this slide if it was an honest mistake, and the situation was properly followed up. I asked on several occasions for the other key to be mailed to me, but it never came. After a few months passed, I was told that the key was no where to be found and that another key would have to be cut. So, I gave the dealer my radio code and waited for the key to be shipped to me. After another few months of fruitless phone calls and e-mails, I called again, demanding the key. Finally, the sales person explained that the car would have to be brought in to have the new key cut. So I make the 40-mile (one-way) drive out there only to be told that I was supposed to have brought the valet key too. They would not give me an entire set of new keys. I was presented with two options: (1) Have the new key cut, making the valet key unusable, or (2) Come back another time. I chose the latter, making the 40-mile drive a second time the next weekend. On the second trip, I gave Service all necessary information to cut my keys. Finally, after a 90-minute service wait on top of a 10-month long ownership of the car, I received a full set of keys. This from a luxury brand? I am skeptical that I will be coming back to [this Acura dealership] for any future purchases, or if I will consider Acura at all in during future car shopping."
The last sentence was just meant to scare them. Do you think my note will do any damage?
"As a supposed luxury brand, I was extremely disappointed in the level of service and lack of follow-up by [my Acura dealership] upon purchasing my car. First off, I was sent home with only one master key and one valet key. Now, I would have let this slide if it was an honest mistake, and the situation was properly followed up. I asked on several occasions for the other key to be mailed to me, but it never came. After a few months passed, I was told that the key was no where to be found and that another key would have to be cut. So, I gave the dealer my radio code and waited for the key to be shipped to me. After another few months of fruitless phone calls and e-mails, I called again, demanding the key. Finally, the sales person explained that the car would have to be brought in to have the new key cut. So I make the 40-mile (one-way) drive out there only to be told that I was supposed to have brought the valet key too. They would not give me an entire set of new keys. I was presented with two options: (1) Have the new key cut, making the valet key unusable, or (2) Come back another time. I chose the latter, making the 40-mile drive a second time the next weekend. On the second trip, I gave Service all necessary information to cut my keys. Finally, after a 90-minute service wait on top of a 10-month long ownership of the car, I received a full set of keys. This from a luxury brand? I am skeptical that I will be coming back to [this Acura dealership] for any future purchases, or if I will consider Acura at all in during future car shopping."
The last sentence was just meant to scare them. Do you think my note will do any damage?
10-14-2007, 12:20 AM
#4
still plays with cars
This may not be what you want to hear but ... that other key (the second one from the factory) is still floating around somewhere, maybe in the hands of some schmuck with evil intent. If he knows which car it belongs to, he can probably find you and it. Zip, blap, ching, and watch him drive away folks.
10-14-2007, 01:15 AM
#6
Advanced
I have read quite a few horror stories about dealerships. What is up with these Acura dealers? Hopefully the letter will make something happen, but who knows if these things even get read! Good luck in your struggles with these people.
10-14-2007, 01:19 AM
#7
Originally Posted by nbtx
This may not be what you want to hear but ... that other key (the second one from the factory) is still floating around somewhere, maybe in the hands of some schmuck with evil intent. If he knows which car it belongs to, he can probably find you and it. Zip, blap, ching, and watch him drive away folks.
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10-15-2007, 01:16 AM
#8
Instructor
Originally Posted by visuelz
The person with the key cannot drive it off now. All of his current keys were reprogrammed so the immobilizer will be set off if some person uses the lost key.
10-15-2007, 11:39 AM
#10
built for speed
In regards to your original question, I don't thinbk sending the letter to the dealer will "do any damage". They probably know how bad they are. You really need to forward the letter to the regional sales manager as well as Acura Corporate headquarters. Search hard and find people's names, not just customer service desk addresses. If you want to"hurt" them, tell they're bosses, not us or their own staff. Just my 2 cents.
10-15-2007, 11:46 AM
#11
Three Wheelin'
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like what was said above, make a CC to Corporate, actually disclose it in the letter that you are CCing them, and then send it out. You will definitely be getting something in return.
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