Has anyone had any experience with Napleton Acura Service Department in Elmhurst, IL. If so, how were you treated there? What's their service like?

Thanks

 

I can't tell you about elmhurst acura but if you're close to Orland Park I can tell you that Joe Rizza Acura in Orland Park has excellent service.

 

Joe Rizza service sucks! Continental Acura is the best in my experience. McGrath in Westmont good as well. Also stay away from McGrath in Glenview and Libertyville Acura.

 

I did my first oil change (at 5500 miles) at Napleton Acura and didn't like their service department. The service manager almost yelled at me for not changing the oil sooner. He said that I should be taking better care of the car, and presented me their “Factory Recommended” maintenance schedule with oil changes every 3750 miles and all kinds of other services every 7500 miles. I told him that it’s not what the manual says but he kept telling me that this is what Acura recommends for our area.

 

McGrath Acura in Glenview did a horrible job on my car, last time I went.....those idiots floored my car and almost hit my side mirrors against a wall of the service garage and they didn't put in enough motor oil, so the light was still on after I left. I had to go back and tell them that the oil light was on and to put more.

I have to agree with Jason, Continental Acura on Ogden is tops in Chicagoland.

 

Where do you live?

 

I live in Aurora off Rt. 59 near Fox Valley Mall, but I am training in Missouri.

 

Do you have any reasons to not recommend those two dealerships? What shall we do if we bought our car there?

 

I had a bad experience at both dealers when looking for a new car. As I feel it is my duty to talk up dealers that treat me right and slam dealers that screw me, that's how I came to that conclusion. If you bought your car there then I'd simply go to a different dealer. If that's not convenient or you are happy with your dealer then stick with them.

 

I wanted to buy my Tsx at Ed Napelton cause of their car ad in the Sunday Tribune for $249/month. I was like , but I read the fine print. So, Continental and McGrath are the best for service?

 

I have had positive experiences at both dealerships.

 

I ordered a MS/6spd/Nav from Ed Napelton, at the end of Oct. for $800 below msrp (with the std freebies - mats, locks, tray).
No one else would go below $500.

Given this extremely rare combination, they had to order it.

They're now giving me a delivery date for the end of January, about 1.5 months later than promised (I had them throw in free all-weather mats as a penalty)

They said "Your vehicle is being built right now in Japan. Once it is done being built it will take 30-40 days for shipping."

Should I be concerned about false promises, and not getting the right car as promised?

Fortunately, I'm not in dire need of the car, but it was an Xmas present to the spouse...