derrick

OK,

I've got a question about CD-player and warranty claim. Wife's '07 TSX CD-player is jammed and nothing can get it out or do anything. Went to the dealer and wife said she was getting the run-around from the service guy (I am out of town for extended period of time).

Apparently, my wife makes an appointment to diagnose the problem. He then goes and says they can't do anything and paperwork needs to be done. However, an appointment needs to be arranged to get the paperwork done and then schedule a 2nd appointment to actually install the "refurbished" CD player.

Is this normal? Shouldn't this all be done at once? My wife feels like she got jipped ... went there a couple days ago and nothing was resolved. And they want her to in again to do paperwork?!

They [service dept] think my wife doesn't know very much nor do they realize that her husband is a mod of AZ ... I have yet to get a hard time from any service manager since perhaps I'm a guy? Either way, I am not impressed by the level of "professionalism".

Perhaps my Canadian dealership experience with Acura (and US Infiniti dealership experiences) has jaded me. What would others suggest my wife do? I won't be in town for a while so I suppose this can wait (but that means my wife can't listen to music while under the tunnel ...)

PS If you're in Michigan, avoid the service dept of Acura of Troy like the plague!!!

PPS OEM CD player ... no burned discs. Car is bone stock.

nj2pa2nc

It sounds like the dealership is giving her the run-around. I had problems with the c.d player in my 05 honda civic. (same dealership that I bought my 06 tsx from). I called the service dept. They ordered a new one-did not have to proove anything). When they got it they called me. Replaced it-no problem.

jlukja

The appointment to get the paperwork done seems unnecessary. They already saw the car once and, I assume, determined that the unit needs replacing. They need to order the replacement unit and then, when it comes in or when they are certain it will be in, call her back to schedule an appointment to have it swapped out. Perhaps you could call them and ask them why they need a "paperwork appointment".

derrick

Thanks for the feedback. I realize this is "common sense" advice but this is the first time I've had this experience (indirectly). It seems odd that paperwork needs to be done prior to the dealership having to order parts to honor a warranty.

I think I will have to call them myself. This is just plain wrong. I have a feeling Acura Corporate will hear from me after the work is completed.

feuss2

iTrader: (1)

Sounds like general stealership bs and stall tactics. The car's under warranty... what can they even argue about?

samnguyen

I had the same problem with my 05 TSX, I took the car the dealer last month, and told them what was wrong with it. My service advisor told me they'll replaced it with no cost out of pocket.