ckiggins314

Does every buyer get a survey from Acura after purchase regarding the buying experience and initial quality of the car?

I have been waiting for my survey to tell them of some apparent defects (e.g. the driver seat squeak), but I have not yet received it. (Bought 2/27/06).

Does everyone receive a survey or just randomly selected buyers?

LuvMyTSX

It's not sent immediately after your purchase. They wait a few months to give you some time to find things. I'm not sure if they send it to everyone....I don't think they do.

BRH

AFAIK, every purchaser gets a survey. At the time that I took receipt of my car, the salesman told me to expect to receive a survey in the mail (or was it by phone? ...I can't remember.). Sure enough, I was surveyed within a few weeks.

SoCaliTrojan

They already tried to call me, and it was before my 2 week anniversary. The dealer also tried to contact me as well...guess they know I'm picky and might find some faults eventually lol

waTSX

I don't remember getting one, but it's been 2+ years. I did get a phone call asking about the dealership experience.

rifleman

They are not that thorough. Got a phone call about a week after my purchase, told them there was still one outstanding piece of business (got them to throw in mud-guards but while waiting for them to come in, decided I wanted the trunk tray instead) and wanted to respond later. Said they'd mail a survey, and never did. Good thing, because the dealer jacked me around on the substition (during the sale he spent a good ten minutes emphasizing the importance of a perfect survey score to him and the dealership) and I would have loved to have creamed them on the only little point of 'customer service' I had requested. Must add though, that after emphatically denying the sub for a week or two, he relented on a dime one day and called to say he could do it. Was still left with a bad taste in my mouth. The hypocrisy!

aznt1217

That's from JD Power and associates. I think?

micvog

Yes. Depending on the survey - JDPA does their own survey and surveys under contract for American Honda - it may not mention JDPA. But JDPA is doing the work for Honda. The giveaway is the Westlake Village return address.

CL6

Yes, you are supposed to get a phone survey from Acura within 4 weeks of purchase. However, if your salesperson or dealership has kinked your number you will not get a survey. Reasons for getting kinked include them thinking you'll give a bad survey or will report their vehicle was not free from defects at the time of delivery. When I told a customer I couldn't 'throw in' $500 worth of accessories he said to me: "Wait until I get my survey from Acura!"

TSXnOPKS

I just got another repeat mailer survey for Maritz Research. "2006 Customer Satisfaction Survey". It's preprinted label says Acura TSX.

Here's the return address.
Attn: Terry Phillips
Maritz Research
PO Box 10013
Toledo, OH 43682-4125

Anyone get one of these surveys?

Tintin

i never got a survey!

Sebo1

i got a couple surveys, 1 from JD power and another from Maritz (actually a third one, just don't remember from who).

i didn't mail them just because i didn't have the time to fill the long survey.. after a few weeks of not sending them in, they all sent a second survey, this time they all had a brand new 1 dollar bill included with the survey.. lol.

VegaTSX

I got a phone call told them the experience was excellent from purchasing from the dealer i bought the car. I also got the JD power survey sent thru the mail 2 weeks after i got the car. I still have that letter sitting around haven't got the time to fill it out yet.

SoCaliTrojan

The dealer left a few voicemail messages on my cell phone (which isn't working at the moment). They then sent me a survey form in the mail, but it's addressed to the dealership *shrugs*

JTso

iTrader: (2)

I don't believe that's always the case. I've blasted the salesperson and his manager for poor service after the sale but I still got the survey. I didn't get a phone survey but got one in the mail instead.

drigo

iv'e gotten 3 phone calls from my dealer just to see if i had any problems and how the car was doing...also got a call from AMERICAN HONDA for a survey(buying experience survey)...i was told by my salesman that i was getting a survey in the mail in a few weeks...iv'e only had the car for 5 days now...

Sebo1

i bought my car in dec and i'm still getting letters/calls... guess they don't give up easy..

swirlie

Get off your ass and buy a TSX first!

bradykp

i got the crispy 1 dollar bills also.

Newplay1

I got one with crisp dollar :p

ckiggins314

I've gotten the cursory phone calls from the dealer (as always - even after service they call 3 times!), but no mail survey.

The buying experience was great, but I wanted to let them know about the problems that developed soon after delivery (e.g. squeaking seat) on the survey. Looks like I may need to write a letter to Acura directly instead.

CL6

The dealership will typically call customers of their own will. I'm not saying the dealership made sure Acura didn't contact you but I do know that 'unfavorable' surveys can hurt a dealerships chances at attaining certain levels with Acura.

fuckleberry

I gave my dealership a negative survey cause they didn't do me right

csharp57

I got one with a thermos, pen and alarm clock/calculator. I didn't fill out the survey, I accidently spilled some juice on it.

Spy

I bought mine around 3/30/06. Got a phone call from Acura about the dealer probably within two weeks of purchase, and just received my survey this week.

mg7726

haha, that's a good one.

Gen4MDX

Tintin - Did you finally get a TSX?

RTSX-ASpec

got a phone call, 2 surveys and a 5 dollar CAD cheque

Stevestr

No survey here in 3 years. Except those dealer calls after service. Hell, they can't even keep me on the Acura Style mailing list half the time.