Acura Total Luxury Care
#1
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Acura Total Luxury Care
Does anybody has any experience or know about the concierge service and whatever they say on the Acura website on the Total Luxury Care?
#3
I once called their roadside assistance. It rang for 10 minutes without anybody answering. I got the same result when I called half hour later.
I have not bothered with them since. I call my own insurance company for help if and when I need to so.
I have not bothered with them since. I call my own insurance company for help if and when I need to so.
#4
Drifting
Originally Posted by Katz
I once called their roadside assistance. It rang for 10 minutes without anybody answering. I got the same result when I called half hour later.
I have not bothered with them since. I call my own insurance company for help if and when I need to so.
I have not bothered with them since. I call my own insurance company for help if and when I need to so.
#5
Team Owner
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Originally Posted by Katz
I once called their roadside assistance. It rang for 10 minutes without anybody answering. I got the same result when I called half hour later.
I have not bothered with them since. I call my own insurance company for help if and when I need to so.
I have not bothered with them since. I call my own insurance company for help if and when I need to so.
![Scratch](https://acurazine.com/forums/images/smilies/scratch.gif)
#6
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they suck. 2 saturday's ago i was on my way to work and i switched lanes to go onto my exit and i ran over this big, long wood stick thing. by the time i saw it, it was too late. i hurried up and pulled over and got out of my car. i was expecting a flat, but there was a big @#? hole in my tire as well. i was like wtf?! i called tlc the lady took my info and then some automated thing called back and told me that they should be there in 1 1/2 hours. 1 1/2 hrs later not there. called back and it said 30 minutes. called back again and it said 5-10 minutes. called back again and it said that service should have arrived by now...but they still weren't there. called the cell # that i was given and the lady said that he should be right there. uggghhh.....i called them at like 10am and they didn't come til like 1215pm. i'm going to learn how to change a tire.
#7
Team Owner
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1. Learn how to change a tire...it's not that hard.
2. Acura TLC doesn't operate its own tow trucks, they contract this to a local company who actually dispatches the truck. So if anyone is to blame for the delay, it's the tow truck company.
3. The last time I used it, they called me to confirm that the tow truck had arrived and that everything was okay.
2. Acura TLC doesn't operate its own tow trucks, they contract this to a local company who actually dispatches the truck. So if anyone is to blame for the delay, it's the tow truck company.
3. The last time I used it, they called me to confirm that the tow truck had arrived and that everything was okay.
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#9
Senior Moderator
You can call them for any breakdowns or accidents you have that require the car to be towed. It also covers hotel if your out of your local area. No cost! It's good during your warranty period. Not sure if it covers a rental car........ Perhaps someone else can post about that..........
#10
Three Wheelin'
Originally Posted by CGTSX2004
1. Learn how to change a tire...it's not that hard.
#11
Team Owner
Originally Posted by LaDonna
they suck. 2 saturday's ago i was on my way to work and i switched lanes to go onto my exit and i ran over this big, long wood stick thing. by the time i saw it, it was too late. i hurried up and pulled over and got out of my car. i was expecting a flat, but there was a big @#? hole in my tire as well. i was like wtf?! i called tlc the lady took my info and then some automated thing called back and told me that they should be there in 1 1/2 hours. 1 1/2 hrs later not there. called back and it said 30 minutes. called back again and it said 5-10 minutes. called back again and it said that service should have arrived by now...but they still weren't there. called the cell # that i was given and the lady said that he should be right there. uggghhh.....i called them at like 10am and they didn't come til like 1215pm. i'm going to learn how to change a tire.
#12
As far as roadside goes, I don't really need TLC. I have AAA already.
However, I was about to try their concierge services last weekend for buying tickets at the Old Globe Theater in San Diego. Since I drive a 6MT, I didn't feel like pulling out the TLC card and dialing while driving. I ended up booking some pretty good seats on my own. I thought to myself, "if only I had an RL with bluetooth."![Wish](https://acurazine.com/forums/images/smilies/wish.gif)
To me, a true "concierge" can get you things or services you normally would have difficulty obtaining on your own. For example, when my wife and I used the Disney concierge services while staying at one of their properties, we couldn't get a reservation to one of the restaurants on our own. With the concierge, we were able to get a table for two.
Now, THAT is concierge.
However, I was about to try their concierge services last weekend for buying tickets at the Old Globe Theater in San Diego. Since I drive a 6MT, I didn't feel like pulling out the TLC card and dialing while driving. I ended up booking some pretty good seats on my own. I thought to myself, "if only I had an RL with bluetooth."
![Wish](https://acurazine.com/forums/images/smilies/wish.gif)
To me, a true "concierge" can get you things or services you normally would have difficulty obtaining on your own. For example, when my wife and I used the Disney concierge services while staying at one of their properties, we couldn't get a reservation to one of the restaurants on our own. With the concierge, we were able to get a table for two.
Now, THAT is concierge.
#14
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Originally Posted by STL
Isn't that the truth!! IMO, you have to be really lazy to wait 1.5 hours for road assitance instead of just changing your own tire with the spare.
#15
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Originally Posted by CGTSX2004
1. Learn how to change a tire...it's not that hard.
2. Acura TLC doesn't operate its own tow trucks, they contract this to a local company who actually dispatches the truck. So if anyone is to blame for the delay, it's the tow truck company.
3. The last time I used it, they called me to confirm that the tow truck had arrived and that everything was okay.
2. Acura TLC doesn't operate its own tow trucks, they contract this to a local company who actually dispatches the truck. So if anyone is to blame for the delay, it's the tow truck company.
3. The last time I used it, they called me to confirm that the tow truck had arrived and that everything was okay.
![Werd](https://acurazine.com/forums/images/smilies/werd.gif)
#17
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Originally Posted by waTSX
![Werd](https://acurazine.com/forums/images/smilies/werd.gif)
#18
When my Mercedes' alternator died leaving me stranded I called the MB Roadside Service (lifetime on any MB) and they told me it would take at least 2 hours before anyone would come. They even asked if I had AAA cus they'd be there in less than an hour.
Luckily, I haven't had to use the Acura Roadside Service yet. Anyway, I signed up with AAA for 45 bucks/yr, I sleep better knowing I'm gonna get help when I need it.
Luckily, I haven't had to use the Acura Roadside Service yet. Anyway, I signed up with AAA for 45 bucks/yr, I sleep better knowing I'm gonna get help when I need it.
#19
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Originally Posted by LaDonna
that's great. does your girlfriend/mom/sister/aunt know how to change a tire?
Now would they?
Yes/No/NA/Yes
#20
Ak Ting Up
Originally Posted by LaDonna
that's great. does your girlfriend/mom/sister/aunt know how to change a tire?
#21
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Originally Posted by LaDonna
that's great. does your girlfriend/mom/sister/aunt know how to change a tire?
Originally Posted by AcuraVic
Ladonna, I agree with you. I dont expect my Wife, Mom, Sister to change a tire when they have road side assistance. Whether it be 'Acura' road side assistance or 'family and friends' road side assistance. Its good that you know the tire changing proceedure (meaning what to do). It does take some strength to get the lugs off sometimes, you may break some skin and definetly get dirty. So, if you can call some one else to do the work and you've got the time, call someone else.
Which do you think is more dangerous, waiting at the side of the road for god knows how long for help to arrive, or completing a 15 minute task on your own and being on your way?
#22
Three Wheelin'
I value my time far too much to wait 1.5 hours for someone else to come do the work instead of just spending 20 minutes to change my tire. It's not like it's complicated or anything either -- besides I'm sure the owners manual describes the steps (for those who don't know).
#23
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![Talking](https://acurazine.com/forums/images/icons/icon10.gif)
Originally Posted by waTSX
Sorry, not buying it. This is 2006. Women don't get to play the damsel in distress anymore. Today's women demand equality in all areas of modern life, as they should. The idea that it's too difficult to break loose the lug nuts, or she might break some skin, or she might get dirty is ridiculous. She's a young, healthy woman, and a lug wrench has a lot of leverage. Learn to do it and stop making excuses. IT'S EASY.
Which do you think is more dangerous, waiting at the side of the road for god knows how long for help to arrive, or completing a 15 minute task on your own and being on your way?
Which do you think is more dangerous, waiting at the side of the road for god knows how long for help to arrive, or completing a 15 minute task on your own and being on your way?
![Tongue](https://acurazine.com/forums/images/smilies/tongue.gif)
#26
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Originally Posted by LaDonna
i wasn't standing on the side of the road. i don't care what you're buying. i didn't change it and that's that. if i were that pressed i would have changed it myself. yeah i wish the wait was shorter but it wasn't. i was perfectly fine waiting what i was told originally which was 1 1/2 hr. what excuses have i made? by saying that i would rather wait than to @#?* something up? why the @#?& do you care anyway? if you don't have anything legitimate to say shut the @#$? up!!!! ![Tongue](https://acurazine.com/forums/images/smilies/tongue.gif)
![Tongue](https://acurazine.com/forums/images/smilies/tongue.gif)
![Tomato](https://acurazine.com/forums/images/smilies/tomato.gif)
![Tomato](https://acurazine.com/forums/images/smilies/tomato.gif)
#27
Originally Posted by LaDonna
that's great. does your girlfriend/mom/sister/aunt know how to change a tire?
Cut her some slack. I NEVER had a girl that could even remember when her inspection stick was up, much less check oil or "heaven forbid" change a tire
![what](https://acurazine.com/forums/images/smilies/what.gif)
#30
I guess it's safe to say no one has used concierge because we're all too busy arguing if a tire should be changed by a woman or not. ![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
Hmmm. I'm trying to make an exuse to use this service for a dinner reservation at an exclusive restaurant.
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
Hmmm. I'm trying to make an exuse to use this service for a dinner reservation at an exclusive restaurant.
#31
Originally Posted by Alin10123
Wow! Are you serious?
When nobody answers their hotline, I assume that they are incompetent.
But luckily, I have had no major problems with the car.
#32
![Red face](https://acurazine.com/forums/images/icons/icon11.gif)
Originally Posted by CGTSX2004
![Scratch](https://acurazine.com/forums/images/smilies/scratch.gif)
Who knows...at the time I called them....it may have been a bad day for them. Still...it made me think that I really can't depend on TLC. Gotta have my own backup, eg insurance, or AAA.
Love my TSX though!
#33
Originally Posted by CGTSX2004
Don't know about the concierge service, but the emergency roadside assistance works pretty damn well, in my experience (no, not my accidents).
#34
Okay as far as changing a tire, I would call someone else to do it in certain circumstances, even though I have experience in repair cars. This includes I'm wearing nice clothes or I'm going to eat somewhere (like ribs or something) and prefer not to get my hands grimey from the tires. I have gone right after a school session in auto class, and ate with my hands (even though I have washed the hell out of them with that liquid orangy lava soap that they have) and tasted that nasty, oily, metally taste in my food. And for those that say use gloves, yeah I do, but they tear also when reaching in between confined spaces to say reach a bolt or whatever else, which is usually the case in Japanese cars.
#35
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Originally Posted by goddsmack
Okay as far as changing a tire, I would call someone else to do it in certain circumstances, even though I have experience in repair cars. This includes I'm wearing nice clothes or I'm going to eat somewhere (like ribs or something) and prefer not to get my hands grimey from the tires. I have gone right after a school session in auto class, and ate with my hands (even though I have washed the hell out of them with that liquid orangy lava soap that they have) and tasted that nasty, oily, metally taste in my food. And for those that say use gloves, yeah I do, but they tear also when reaching in between confined spaces to say reach a bolt or whatever else, which is usually the case in Japanese cars.
#36
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Originally Posted by goddsmack
Okay as far as changing a tire, I would call someone else to do it in certain circumstances, even though I have experience in repair cars. This includes I'm wearing nice clothes or I'm going to eat somewhere (like ribs or something) and prefer not to get my hands grimey from the tires. I have gone right after a school session in auto class, and ate with my hands (even though I have washed the hell out of them with that liquid orangy lava soap that they have) and tasted that nasty, oily, metally taste in my food. And for those that say use gloves, yeah I do, but they tear also when reaching in between confined spaces to say reach a bolt or whatever else, which is usually the case in Japanese cars.
![Scratch](https://acurazine.com/forums/images/smilies/scratch.gif)
They used to teach it in drivers ed, but I guess they don't even have drivers ed anymore.
![Roll Eyes](https://acurazine.com/forums/images/smilies/rolleyes.gif)
#37
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Originally Posted by CGTSX2004
1. Learn how to change a tire...it's not that hard.
.
.
basic life skills ....
Change a tire
swim
make fire
land an airplane
All very usefull
#38
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Originally Posted by hostage46
Jesus no kidding!!!
basic life skills ....
Change a tire
swim
make fire
land an airplane
All very usefull
basic life skills ....
Change a tire
swim
make fire
land an airplane
All very usefull
![Chuckle](https://acurazine.com/forums/images/smilies/chuckle.gif)
#39
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Originally Posted by waTSX
Sheesh. They give you the jack. They give you the spare. And you don't want to get your hands dirty so you can eat ribs?
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![rofl](https://acurazine.com/forums/images/smilies/rofl.gif)
![Big Grin](https://acurazine.com/forums/images/smilies/biggrin.gif)
This thread is friggin classic...