ltcjmb

My 2006 TL is subject to the recall per notice on the owner's link.

Called dealership, made appointment, arrived at dealer:

after 1/2 hour they decided that they did not have the hose for a 2006 in stock, only hoses for 2007 & 2008.

Does this make sense? Is the hose for a 2006 differenct from that for a 2007?

If true, wouldn't it make sense to repair the older models first

sifuacura

iTrader: (1)

atleast they made an apt with u..mine said to call back in 2 weeks because the parts havent arrive for the fix

ltcjmb

The appointment was bogus: I showed up at the scheduled time only to be told then that they did not have the part.

01tl4tl

they probably did have one or more in stock WHEN you called- and someone else got there before you- maybe ten people got there before you, and then the warehouse runs out, and everyone is out of them!

What is this logic process that says fix the older cars first-????
they fix what comes in first- thats how it goes.

There are people with 03s that got several recall freebies issued in 04- and just now, in 2008- some members are getting around to having it fixed!!!!!

Get in an uproar over nothing and blame them for running out of parts that half the country suddenly wants!
They wanted you hanging around the waiting area half the day- really- they like to inflict as much emotional duress upon you as humanly possible- it gives the service manager joy
You should sell the TL immediatly and get a toyota

Tripnbeats

well the only thing they should do is order the part and make u wait for the next day or 2 days.....and look over everything on the car and make sure its good to go.....thats what my guys do. when and if they find anything, Im notified and questioned as to what I want to do....fix it myself or have the tech fix it....... to me thats doing the right thing.

ityper

am i supposed to get a letter for this recall or am i to contact them myself to see if my car needs to be serviced for this item? i have a 2006 TL

01tl4tl

warranty repairs are their own world of paperwork and protocols.
First you inspect the car- write the warranty repair order- get the part- install.
While the dealers are trying to keep enough on hand- things happen- shipments are delayed- more customers than expected came in at once---more can go wrong than goes right on most days
Do not expect them to ~look over the whole car~ for you during this time.
They dont want your car taking space on the lot for days at a time.
Its in for a specific warranty issue- thats what it gets- in and out preferred- here is a loaner, see you tonight

ltcjmb

Uproar over nothing?
You make an appointment to get the repair, they confirm the appointment the day before, you take the time off to get there, waste 45 minutes waitnig for them to discover they NEVER had the part-
Maybe you have time to fritter away- I don't.

sifuacura

iTrader: (1)

Maybe time isn't important to you, but for some people it is. And isnt apointment a way to give them time to prepare for you when you come in for service? (if it's not, than i guess its just a way to fill up their computer time slot to make it seem they are busy) It's not like he just drive and demand it to be fix.

don5504

I think the older cars the 04's and such are getting the recall notice first. Weather they do it or not is up to the owner. I mentioned this to my Acura dealer and asked if my car would be subject to this recall. I was told yes but I probably would not get an official notice till June or July. But again I was told they have yet to see one fail on a TL. I am sure the notices are going out to the older cars and owners 1st so to help control some on the inventory issues that will arise from such a recall. Thats alot of hoses to order.

D

don5504

And if you think that showing up for an appointment like this is bad try and put things into perspective. I am about to be a father in late July early Aug and had to reschedule an ultrasound appointment. Guess what day they scheduled us for. A day that the ultrasound tech wasn't even working. Should they have known that? Sure what do I expect from them? Just an apology. I am sure it was an honest mistake. Forgive and forget man move on.

eaglegreen48

My dealer in Jersey said that the parts would be in stock in about 15 days and they would call me or email me. That was a month ago.

01tl4tl

I speak from a place of having worked in the dealer parts and service dept
Appoinments are to save space for a tech to work on your car,
just like in the morning they will say- come at 8-15, thats just so each customer gets 10-15 minutes with the service writer to do the paperwork
It has NO relation to when your car will actually get worked on
If you knew the amount of customers that make appointments then no show- taking a spot someone else with a problemn could have used...
they may overbook- just like the airlines do every single day

Is it a bummer to waste your time- of course-
have I experienced both ends of it- YES
Are warranty issues and recalls well managed by corporate- you have got to be kidding!~

01tl4tl

If in doubt of your VIN affected or you want to complain- call acura 1-800-382-2238 x5
thats customer care center and will take a report - manager will get back to you