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I'm a Service Manager at a Honda Dealer

 
Old 08-13-2012, 08:17 PM
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I'm a Service Manager at a Honda Dealer

Ive been at the same dealership for 16 years. Im new to this board but if you guys ever have any questions I will do my best to help.


If your getting your car serviced at a dealer and ever have any questions feel free to contact me.

Jeff
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Old 08-13-2012, 08:28 PM
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How much for a TL 105k service with tensioner and plugs?
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Old 08-13-2012, 08:42 PM
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Welcome Jeff!
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Old 08-13-2012, 08:44 PM
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Thank you Steven.

Champ when I get to work tomorrow I will look it up and message you.
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Old 08-13-2012, 09:30 PM
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welcome to the site, we need more member that is working as a service manager .
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Old 08-13-2012, 09:48 PM
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Folks, I hate to be the buzz kill here but please don't turn this into a how much for x amount of products/services as paying vendors are the only ones that can do that.

Welcome to AZ Jeff.
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Old 08-13-2012, 09:53 PM
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He should have none the price by heart now....
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Old 08-13-2012, 10:26 PM
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I'll start things off here....


Jeff, I've considered getting the lightweight UR Pulley for the crank. There have been many thread/conversations/fights about this topic.

As a matter of fact, I go to Jay Wolfe Acura here in Kansas City to get my car serviced. The mechanic who specifically works on my car suggested NOT to get the crank pulley if my car is a daily driver. I purchased an extended warranty. One of my close friends here on Acurazine suggested waiting until after the 100,000 mile extended warranty expires.

What is your opinion on these?
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Old 08-13-2012, 10:35 PM
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I got one for you. I own a 07 type s which is cpo and still under warranty. recently my driver side sidemarkers stopped working. Can they be covered under warranty??
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Old 08-14-2012, 12:22 AM
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Lmao, this is a good one.

My only question is are you a mechanic? and what makes you official? schooling? cert? etc..
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Old 08-14-2012, 12:24 AM
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How about this.

Many online dealers provide parts at a 20-25% discount whereas local dealers won't.

Most won't even offer a price match if you show them the price. Why is that not possible?

This forces me to take my business online and deal/pay for shipping costs which sucks but still ends up being cheaper than buying at my local dealerships. But then again I am forced to buy parts at full cost (often above list price) when its an emergency and I can't wait for shipping. Sucks.

Is this some sort of "rule" for dealers or just loser parts managers and their "policies?"
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Old 08-14-2012, 04:09 AM
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i love lamp
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Old 08-14-2012, 04:51 AM
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Welcome. I am friends with a honda service mánager. When I take my tsx to the local honda/acura dealer for service I text him when they try to sell me service I feel is not needed. I get honest answers from him.
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Old 08-14-2012, 05:55 AM
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Originally Posted by Steven Bell View Post
I'll start things off here....


Jeff, I've considered getting the lightweight UR Pulley for the crank. There have been many thread/conversations/fights about this topic.

As a matter of fact, I go to Jay Wolfe Acura here in Kansas City to get my car serviced. The mechanic who specifically works on my car suggested NOT to get the crank pulley if my car is a daily driver. I purchased an extended warranty. One of my close friends here on Acurazine suggested waiting until after the 100,000 mile extended warranty expires.

What is your opinion on these?
I would not change it until your x warranty is out. If something goes wrong they can easily deny your claim because the car has been modified.

Originally Posted by TrustinHFDJ View Post
Lmao, this is a good one.

My only question is are you a mechanic? and what makes you official? schooling? cert? etc..
Did I say I was a mechanic? Where did I say I was official? I'm just a new member that works at a Honda dealer willing to help with questions if needed.

Originally Posted by ggesq View Post
Folks, I hate to be the buzz kill here but please don't turn this into a how much for x amount of products/services as paying vendors are the only ones that can do that.

Welcome to AZ Jeff.
Thank you...and sorry about the pricing question.

Originally Posted by quanaman View Post
How about this.

Many online dealers provide parts at a 20-25% discount whereas local dealers won't.

Most won't even offer a price match if you show them the price. Why is that not possible?

This forces me to take my business online and deal/pay for shipping costs which sucks but still ends up being cheaper than buying at my local dealerships. But then again I am forced to buy parts at full cost (often above list price) when its an emergency and I can't wait for shipping. Sucks.

Is this some sort of "rule" for dealers or just loser parts managers and their "policies?"
Lots of owners hold their parts dept to an overall gross profit percentage goal. Smaller dealers that don't have a big wholesale business usually won't discount parts very much or at all. Bigger dealers with a good wholesale business are more willing to give discounts because they don't have someone standing over their shoulder beating them up about percentages.

Last edited by Steven Bell; 08-14-2012 at 07:56 AM. Reason: Merged Posts
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Old 08-14-2012, 06:45 AM
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Welcome Jeff...Im sure most or some can use some of your inside knowledge
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Old 08-14-2012, 07:00 AM
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thank you for the useful tips so far.
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Old 08-14-2012, 07:15 AM
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Originally Posted by con5tant View Post
i love lamp
do you really love the lamp or are you just saying it because you saw it?
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Old 08-14-2012, 07:58 AM
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Hey Jeff-I can help make your life easier here on AZ.

In the lower right hand corner, the middle icon is a multi-quote button. This allows you to answer multiple people in a single response. I've merged all your posts together, so when you use that icon, it will look like it does now.

Cheers!
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Old 08-14-2012, 09:36 AM
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If a customer comes in with a transmission shudder how do you address it?
What are common parts you would fix or replace?

Edit - adding more specifics, RPM 1500, gears 3 and 4.
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Old 08-14-2012, 09:40 AM
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Originally Posted by Steven Bell View Post
Hey Jeff-I can help make your life easier here on AZ.

In the lower right hand corner, the middle icon is a multi-quote button. This allows you to answer multiple people in a single response. I've merged all your posts together, so when you use that icon, it will look like it does now.

Cheers!
Thanks Steven
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Old 08-14-2012, 10:30 AM
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Welcome to AZ
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Old 08-14-2012, 11:06 AM
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Originally Posted by lusid View Post
If a customer comes in with a transmission shudder how do you address it?
What are common parts you would fix or replace?

Edit - adding more specifics, RPM 1500, gears 3 and 4.
Well Im at a Honda dealer and the transmission problems we have had in the past have almost always called for a full trans replacement.

We dont see a lot of Acuras and the ones we do are usually just for routine main.

The shudder problems we have had are in hybrid civics.

Originally Posted by wojo1988 View Post
I got one for you. I own a 07 type s which is cpo and still under warranty. recently my driver side sidemarkers stopped working. Can they be covered under warranty??
If the car is under factory warranty and there are no mods to the lights then yes.

If there are no mods and you have acura care x-warranty then maybe.

If you have a aftermarket x-warranty then most likely not.

Last edited by Steven Bell; 08-14-2012 at 07:19 PM. Reason: Merged Posts.
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Old 08-14-2012, 02:13 PM
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welcome Jeff

hoping to learn a lot from you on here...
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Old 08-14-2012, 04:15 PM
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Old 08-14-2012, 04:34 PM
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Its nice of you to offer your help on here, most service managers arent willing to do something like this. I used to work at a dealership and they were always dealing with pissed off customers, I felt bad for our service managers...
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Old 08-14-2012, 08:47 PM
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welcome jeff. glad to have you here
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Old 08-18-2012, 07:59 PM
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Originally Posted by TrustinHFDJ View Post
Lmao, this is a good one.

My only question is are you a mechanic? and what makes you official? schooling? cert? etc..


Did I say I was a mechanic? Where did I say I was official? I'm just a new member that works at a Honda dealer willing to help with questions if needed.
Lol you are already proving why you are a service advisor... "My Only Question....." was to know if you were of any use, as we can tell already you cant comprehend simple question Acurately XD

So I am done wasting my breath, AND WELCOME! This is going to be a wonderful ride for you, I can already tell.
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Old 08-18-2012, 10:48 PM
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^? ... u mad bro?
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Old 08-19-2012, 07:31 AM
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At my local dealership the service was horrible for the service department. The person I dealt with was nice, that was the only thing stopping me from blowing up in his face and chewing his manager out. I dropped off my car to have the timing belt/water pump service done. It was suppose to be done in half a day. Well two and a half days later nothing. They broke my starter, told me they only used factory parts but he was telling me he was calling napa auto parts and local auto parts store for the parts, that doesn't add up, he just told me they only use factory parts, lie 1. Then he said the part got in from factory but the tech left for the day and it will be done first thing in the morning. Fine. Morning comes, nothing I call and he tells me the part just arrived, well what happened to it getting here last night? lie 2. Then later he tells me 11am it will be done, went there, it's still all torn apart "waiting for the right starter" wrong one came in apparently. I asked him if the idler pully and tensioner adjuster pulley was replaced, he said yeah, the horrible (elaborate later) mechanic said he only replaced the drive,timing belt, water pump and tensioner. Not the idler pulley and adjuster pully. So lie 3. So now I'm furious, starter is broken, "wrong one ordered" and now that the timing belt is back together there's no way the mechanic is really going to take everything apart again just to install the idler adjuster and tensioner pulley. So I walk back in, talk to the service guy and tell him I am ticked off that it was not done, especially when I gave him a list of parts that I wanted done and he told me over the phone all those parts will be taken care of. So I make him go get me the parts from the parts counter, then deliver it to the mechanic to put in on because at this point I'm not believing him, I want to see it. I said, I'll take the box (so that way they can't re-stock it and have to use the parts on my car) he tells me he can't, the mechanic needs it new in the box, LIE 4, if it's going on my car why can't I have the box, it's just a plain box with the bar code on it. Hours later I call and he said "oh it literally just got done now" bull I wonder how long it's been sitting there, Lie 5. Knowing that he probably took the idler tensioner and the adjuster and re-stocked it back to parts department once I left, I ask to see the old parts, he brings out everything BUT those two leading me to believe that he didn't give it to the tech to install because the tech didn't want to take everything apart again. So pretty much he went to the parts counter, got those parts, showed me them, and once I left he gave it back the the parts people to put away instead of giving it to the tech. Now onto the "master" tech, who was too lazy to put on the parts. Went home, find a bolt missing from my battery tray, missing my fuse box cover, so it's exposed now, and missing my radiator fluid filler plastic trim cover, and loose plastic trim on the valve cover.Then I wiggled the battery cable, it came right off, he didn't even tighten it, so I could have been driving and all of the sudden the power goes out. Safety hazard!

What should I do? Contact customer relations with Honda? Wait for the survey and tell them this? He was extremely nice and apollogetic so I was in a tough situation to chew him out and I wouldn't want a ticked off "master" tech to re-do everything and slack off doing something so important. Thanks.

Last edited by usmarinedelta; 08-19-2012 at 07:38 AM.
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Old 08-19-2012, 08:58 AM
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I do disagree on the part where you say mods will greatly effect the outcome of your warranty. That is untrue... the only way it would is if it directly caused the problem.
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Old 08-19-2012, 02:59 PM
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Marine, it's incredibly difficult to read your post. All the type runs together like you didn't take a breath!

If possible, please use paragraph breaks, so it is easier to read!

Thank you!
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Old 08-19-2012, 03:46 PM
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Old 08-19-2012, 06:16 PM
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Originally Posted by TrustinHFDJ View Post
Lmao, this is a good one.

My only question is are you a mechanic? and what makes you official? schooling? cert? etc..
Do you really need answers to these or are you just asking random questions?

What`s a hypotenuse?
Why does a package of hamburger buns contain 6 buns but a package of hamburger meat only makes 4 burgers?
What do you do with the leftover buns?
Can you answer these pointless questions for me please?

Oh and btw welcome Jeff. Glad to have you here!
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Old 08-19-2012, 06:49 PM
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J2, welcome to the forums!

Originally Posted by cpm06wdptl View Post
Do you really need answers to these or are you just asking random questions?

What`s a hypotenuse?
Why does a package of hamburger buns contain 6 buns but a package of hamburger meat only makes 4 burgers?
What do you do with the leftover buns?
Can you answer these pointless questions for me please?

Oh and btw welcome Jeff. Glad to have you here!
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Old 08-19-2012, 07:21 PM
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Originally Posted by cpm06wdptl View Post
Do you really need answers to these or are you just asking random questions?

What`s a hypotenuse?
Why does a package of hamburger buns contain 6 buns but a package of hamburger meat only makes 4 burgers?
What do you do with the leftover buns?
Can you answer these pointless questions for me please?

Oh and btw welcome Jeff. Glad to have you here!
LOL, well as you can tell there is a "?" mark... after I asked a question the reply was a question itself... I do not know who answers a question with another question if it doesn't pertain to the answer... generally means the answer isn't what it should be. All I want is the simple answer to my simple question hahaha, so I can either take the time to read what this gentleman has to say or stop wasting time, nor do I wish to make fun of or put this guy down in any fashion. Pretty reasonable eh.... Many of you are on here busting out quiz's for this guy lolll and curious if he works in the service department; since so many are curious how much this and that costs, none of which is useful to anyone. In the end with no accurate results or conclusion; had to resolve it myself, sorry it had to be so difficult or if it caused an issue.

For the guy who asked am I mad, did I say I was mad? hahahaha JK
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Old 08-19-2012, 07:23 PM
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Old 08-19-2012, 08:15 PM
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Old 08-19-2012, 08:44 PM
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Originally Posted by TrustinHFDJ View Post
Lol you are already proving why you are a service advisor... "My Only Question....." was to know if you were of any use, as we can tell already you cant comprehend simple question Acurately XD

So I am done wasting my breath, AND WELCOME! This is going to be a wonderful ride for you, I can already tell.
What a dick! Crawl back in your hole!
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Old 08-19-2012, 09:18 PM
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Originally Posted by Steven Bell View Post
Marine, it's incredibly difficult to read your post. All the type runs together like you didn't take a breath!

If possible, please use paragraph breaks, so it is easier to read!

Thank you!

Yeah my bad, I woke up frustrated and just started typing haha.
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Old 08-19-2012, 09:23 PM
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Not for nothing but most Service Managers are limited in knowledge about the product they work for. It's more important for them to achieve a great CSI rating, while doing this they may also have labor cuts on the technician's and also offer a ton of warranty work for those well out of warranty. Welcome to the site, not trying to step on your toes, best of luck.
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