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HandsFreeLink and iOS 11 Problem

Old 11-03-2017, 04:52 PM
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HandsFreeLink and iOS 11 Problem

After three years of near flawless operation with a succession of iPhones, now my call history in the car shows only numbers and no names. Also, my addressbook sometimes disappears, even with the phone still connected. There is a thread in the TLX forum about this, but it's not clear if it's the car or the phone. Anyone else?
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Old 11-03-2017, 05:07 PM
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I had problems a few weeks ago trying to connect my new iPhone 8+ to the car. I had similar issues and had to keep re-doing the same steps several times of deleting the phone from the car, forgetting the handsfreelink on my phone, turning off the car, turning off the phone, restarting the car/phone, reconnecting the phone etc... and then it finally worked. No rhyme or reason to it - just luck when it stuck....
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Old 11-03-2017, 10:51 PM
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HandFree Link -- Apple iOS 11

I too was having the same issue with my phonebook not being imported (only partially imported), but as of the latest update iOS 11.1 which I downloaded today, these issue seem to have been rectified. I inquired with my dealer a few days ago, and they informed me that it is an Apple issue.
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Old 11-13-2017, 09:05 AM
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This is a known issue, I am afraid.

iOS 11 broke Bluetooth for a lot of Honda and Acura cars, but we are not alone. The complaints are mounting.

I have corresponded with two employees working on iOS 11.2, and they say that they believe that they will have it solved.

Of course, they blame the automobile manufacturers for not following Apple's guidelines. When Apple tells you how to do something, you should do it because you never know when it will become an issue that you haven't.

But accepting that, Apple believes that they can and should fix it...and they're trying.

I left the beta testing after iOS 11, and I really don't have time to get back into it. But beta testers on 11.2 say that they are having better Bluetooth connectivity with 11.2.
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Old 11-13-2017, 09:07 AM
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Originally Posted by fsmith View Post
After three years of near flawless operation with a succession of iPhones, now my call history in the car shows only numbers and no names. Also, my addressbook sometimes disappears, even with the phone still connected. There is a thread in the TLX forum about this, but it's not clear if it's the car or the phone. Anyone else?
You're lucky if those are your only symptoms.

Some people can't get a decent voice call at all, with complaints of static or extremely low volume at one end or the other.
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Old 11-13-2017, 09:40 AM
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I am having none of these problems, either with the 2016 SH, or the 2014 MDX.....

iPhone X, on iOS 11.1.1 (previous iPhone 7)

I guess I am just lucky
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Old 11-13-2017, 09:57 AM
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Stop it!!

Just...stop it!!!

Dammit.

Don't gloat when we're in misery over here.

I've already sent back an 8 Plus that would not connect 100%.

iPhone X should be here by the weekend, and I'll see if it is working better.

In the mean time, the connectivity issue has caused me to buy an LG V30, my first Android experiment in some years.
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Old 11-13-2017, 10:00 AM
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I apologize George.....

I know these issues are real, and wide spread!

I really meant it when I said I was lucky

Lets just hope 11.2 fixes this for everyone!
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Old 11-13-2017, 10:01 AM
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Is your iPhone X an Intel chip or a Qualcomm chip?
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Old 11-13-2017, 10:13 AM
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Its a Verizon Wireless, so its a Qualcomm.
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Old 11-13-2017, 10:16 AM
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Originally Posted by George Knighton View Post
Is your iPhone X an Intel chip or a Qualcomm chip?
I'm asking because there seem to be differences between the two, with people in the know preferring the Qualcomm chip but not necessarily being able to get it.

Apple turned off some features of the Qualcomm chip (Band 71, Gigabit LTE) to try to avoid the impression that there is a "better" version of the iPhone. But the Qualcomm chip is still better even with things turned off.

The Intel chip will only do LTE-A, not Gigabit LTE, so they didn't want the Qualcomm chip to be doing data speeds a lot faster than the Intel phones.

My LG V30 gets data speeds much faster than the 8 Plus was testing, so I know there's something to it. The 8 Plus was a SIM Free unit (Qualcomm), but it was hobbled by Apple.

Because there is no SIM Free version of the iPhone X, your modem is dictated by what provider you use.

AT&T, T-Mobile: Intel

Verizon, Sprint: Qualcomm

This is because the CDMA carriers require an ability to capture the ancient 1xRTT signals to get the coverage claims that they make, and Intel won't do that.
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Old 11-13-2017, 10:16 AM
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I must've been posting while you were.

Sorry.
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Old 11-13-2017, 10:21 AM
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Its quite alright George, I really like hearing your thoughts on these matters.

I know you're on AT&T, but you can always use the Verizon Wireless iPhone on your line to see if it will make a difference.
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Old 11-13-2017, 10:25 AM
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2016 Acura TLX Tech & Advanced packages, using an iPhone 8 + on iOS 11.2 beta 2 and so far no issues and the phone stays connected to the car.

All previous versions of iOS 11 wouldn't stay connected. So far 11.2 beta 2 seems to be solid since installing it last Tuesday.
Correspondent this morning.

I think they'll have it fixed with 11.2.

Unfortunately, they're only on beta-2, which could mean some months left to testing.
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Old 11-13-2017, 10:30 AM
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And 11.2 GM might be totally different then the Beta 2, like it has happened many times before.......
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Old 11-13-2017, 05:58 PM
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Originally Posted by pgeorg View Post
I know you're on AT&T....
I switched to T-Mobile a while back. :-)
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Old 11-17-2017, 11:23 AM
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IOS 11 and HandsFreeLink

Spoke to a tech at HandsFreeLink and they are aware of the problem. It affects hundreds of thousands of vehicles. Without getting more information than I wanted, the tech told me it is a problem that Apple must solve. He said they are working on it. The good news is that is affects a lot of people so there should be more motivation to get it working. If not, I'll be getting a Samsung Galaxy 8 instead of an iPhone X.
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Old 11-17-2017, 12:18 PM
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Originally Posted by SMS45 View Post
If not, I'll be getting a Samsung Galaxy 8 instead of an iPhone X.
Apple seems to be aware that it is a big problem and that it is up to them to loosen up the requirements and fix it, because this is important enough that people will experiment with various high quality Android devices rather than give up automotive Bluetooth.

In my case, setting up as new solved the problem for the most part. You might want to think about that if you have the time to do it.

And as more and more beta testers report their experiences with 11.2 iOS, it's becoming clearer that there is a Bluetooth fix in that version.
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Old 11-28-2017, 04:12 PM
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Android 8 scrambled my phone connection to Acura. I deleted the connection and reinstalled. Seems OK.
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Old 11-30-2017, 08:59 AM
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Yesterday was the first time that I realized that my iPod connection does not work with the iPhone X.

It'll slow charge, but will not transmit data at the same time.

:-(

2014 KC2
iPhone X
iOS 11.1.2
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Old 12-02-2017, 11:35 AM
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iOS 11.2?

iOS 11.2 is out. I'm traveling so can't (or won't) update yet, but has anyone who has lost Handsfreelink functionality with Honda/Acura cars since iOS 11 tried the update to see if it in fact fixes the problem?
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Old 12-02-2017, 03:04 PM
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Originally Posted by fsmith View Post
iOS 11.2 is out. I'm traveling so can't (or won't) update yet, but has anyone who has lost Handsfreelink functionality with Honda/Acura cars since iOS 11 tried the update to see if it in fact fixes the problem?
Contacts/Phone Book loads for me and the previous calls will show names.

However, after I make one phone call, the Contacts get screwed up and the previous calls go to numbers again.

Speaking of phone calls, since the Contacts are gone, you have to use SIRI to make a call instead of the vehicle's voice commands.

This means the call goes to Private Mode and you have to transfer it to Bluetooth. But it won't work fast enough, and your caller might already be going, "Hello! Hello!" by the time it works.

When I heard about the upcoming 12:15 AM feature, I snagged Beta 6 before they released 11.2. So I was able to make a bug report.

But I've filed a bug report before and they still haven't fixed it.

The people at 9-5 and Macrumours who said 11.2 was doing better must have seen what I saw, that the Contacts uploaded initially.

It's amazing how well the LG V30 works with the car, compared to how the iPhone X works.

:-(
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Old 12-02-2017, 06:44 PM
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Originally Posted by George Knighton View Post
However, after I make one phone call, the Contacts get screwed up and the previous calls go to numbers again.
(: That is very disappointing. Once I get home and update I will also submit a bug report.
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Old 12-08-2017, 10:15 AM
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Originally Posted by George Knighton View Post
Contacts/Phone Book loads for me and the previous calls will show names.

However, after I make one phone call, the Contacts get screwed up and the previous calls go to numbers again.

Speaking of phone calls, since the Contacts are gone, you have to use SIRI to make a call instead of the vehicle's voice commands.

This means the call goes to Private Mode and you have to transfer it to Bluetooth. But it won't work fast enough, and your caller might already be going, "Hello! Hello!" by the time it works.

When I heard about the upcoming 12:15 AM feature, I snagged Beta 6 before they released 11.2. So I was able to make a bug report.

But I've filed a bug report before and they still haven't fixed it.

The people at 9-5 and Macrumours who said 11.2 was doing better must have seen what I saw, that the Contacts uploaded initially.

It's amazing how well the LG V30 works with the car, compared to how the iPhone X works.

:-(
It has been several days now, and I have to say that with 11.2 GM, it only works well occasionally.

This is the feedback report that I sent to Apple regarding Beta 6, which is the same as the GM rolled out in public.

Generally speaking, people are complaining that Bluetooth functionality that worked 100% before iOS 11 is not working correctly any longer with all versions of iOS 11.

*Contacts are not uploaded to the car's Phonebook, or they are scrambled.

*As a result of that, the car's audio controls will not work for hands free phone calls. You might be able to use SIRI to make phone call but in that case the call will be routed to Private Mode and you will have to switch it back to the HFL speakers...sometimes taking so long that your voice call believes that there has been a problem.

*Because the Contacts are not uploaded, your Recent Calls will show numbers instead of names.

*An incoming call will not be identified correctly on the big screen and you will have to look at your iPhone to identify the caller.

*The iPod connector no longer works correctly for Pandora or iPod Music, although it will still trickle charge.

*If you try to use Pandora over Bluetooth, it might or might not work on the first try, and you might not have your last chosen station picked out even if it does load correctly.

After getting it to work, your station will reload frequently. You'll notice this on the screen but the playback will probably not be affected because of the caching.

Again: All of this worked fine on iOS 10.3.3, and the LG V30 Android on Nougat continues to work 100%.
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Old 12-27-2017, 05:53 PM
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A Possible Workaround/Fix?

On a lark, I tried deleting all my contact pictures, because I read about this as a possible solution, and because I have very few pictures in my address book so it was easy. It appears that this has fixed the problem with my iPhone and iOS 11 - my address book is now imported, and my recent call list shows the names instead of the phone numbers!

Anyone else with an iPhone and iOS 11 who has this problem and few enough contact pictures want to try this? It's obviously not a real fix, but it may show where in the Handsfreelink code the problem lies. And it sure is nice to have my address book back. We'll have to see if it lasts through several restarts.

BTW, I also deleted the car from the phone and the phone from the car and restarted both, though that may not have been necessary.

Last edited by fsmith; 12-27-2017 at 06:05 PM.
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Old 12-27-2017, 10:05 PM
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Originally Posted by fsmith View Post
BTW, I also deleted the car from the phone and the phone from the car and restarted both, though that may not have been necessary.[/LEFT]
Has this worked for you more than the first time after re-pairing?
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Old 12-28-2017, 02:07 PM
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Originally Posted by George Knighton View Post
Has this worked for you more than the first time after re-pairing?
Yup. Second day, multiple restarts of the car, still have my addressbook and recent call list intact. Not sure why this "fix" hasn't been more widely shared, but maybe it will not work for everyone. Or maybe people with hundreds of contact pictures on their iPhones have not wanted to go to the trouble of trying it. I had only a few so it was easy to try.

Here's a clue about this: I missed one contact picture when I was deleting them from my phone, and the phonebook then seemed to partially load in the car, with a few of my recent calls showing names instead of numbers, but not all of them. Then I caught and deleted that last contact picture, and everything worked on the next try.
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Old 12-28-2017, 02:54 PM
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^^
Maybe that is why mine worked from there beginning......I don't have any contact pictures......hmmmmm
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Old 12-29-2017, 09:28 AM
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Originally Posted by fsmith View Post
Here's a clue about this: I missed one contact picture when I was deleting them from my phone, and the phonebook then seemed to partially load in the car, with a few of my recent calls showing names instead of numbers, but not all of them. Then I caught and deleted that last contact picture, and everything worked on the next try.
I don't believe that I have any contacts with pictures, but I will certainly investigate that. Thank you for reporting it.

The reason I asked you if it was still working was that once I realized that I had a contact picture associated with my own .vcf, the iPhone paired contacts correctly after I deleted that.

But subsequent startups lost the contacts again.
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Old 12-29-2017, 09:31 AM
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Crap.

All my Apple corporate contacts have an apple as a picture. I never realized.

It's a little black/white .bmp kind of thing that's almost invisible.

It'll take a long time to get rid of those.
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Old 12-29-2017, 09:47 AM
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Crap.

There's a bunch more little tiny pictures. No idea how they got in there.

Searching Settings, there doesn't seem to be a way to say you don't want these pictures.

I swear.... I don't know how these got in here, and I don't recall ever saying it was okay.

I think it's a Google plot!!
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Old 12-29-2017, 09:59 AM
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If you us a Mac, then you might be able to delete all the images from there. I believe they are located at "/Library/Application Support/AddressBook/Images".....
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Old 12-29-2017, 10:52 AM
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Originally Posted by pgeorg View Post
If you us a Mac, then you might be able to delete all the images from there. I believe they are located at "/Library/Application Support/AddressBook/Images".....
I can't seem to find that folder.

What I did find and had evidently lost track of is that I am replicating a half a dozen iMAP contact lists plus a proprietary list, all of which had either those little tiny ID .bmp or some kind of Twitter or Facebook picture that I did not know was there, and which was not showing up when I pulled up Contacts on the iPhone.

Literally thousands of contacts. I had no idea.

I've configured an iPhone only to show the iCloud personal contact list, and I've removed all the images from that, and we'll see how that goes.

Goodness sakes. What an ordeal. Glad nobody needed me for a little while.
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Old 12-29-2017, 10:54 AM
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You need to hold down the option key, and then click on Go on the top bar.

Hope you get handsfree to work well for you!
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Old 12-29-2017, 03:26 PM
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Originally Posted by fsmith View Post
On a lark, I tried deleting all my contact pictures, because I read about this as a possible solution....
Well. I'm not going to get too excited yet, but it has worked properly over a few restarts so far.

0_o

I wonder how many people have pictures they didn't know that they had.

Thanks very much for making me look at this again.
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Old 12-29-2017, 04:04 PM
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Originally Posted by George Knighton View Post
Well. I'm not going to get too excited yet, but it has worked properly over a few restarts so far.

0_o

I wonder how many people have pictures they didn't know that they had.

Thanks very much for making me look at this again.
My pleasure. I told my local Service Manager, who apparently has a lot of unhappy iPhone-using customers, but I haven't heard back from him yet. I'm on day 3 and still okay, but I would feel more confident if a few more people tried this and had it work for them. Happy New Year to all, from Boston at an even 0 degrees this AM.
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Old 12-30-2017, 09:51 AM
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I wondered why the LG V30 worked perfectly when compared to the iPhone X.

I examined the Contacts of the LG V30 and there is not a single picture anywhere.

Pictures on individual Contacts does not seem to be something Nougat turns on by default, whereas the iPhone iOS 11+ will accept whatever image the person has assigned to his profile from which the contact was taken.
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Old 12-31-2018, 02:31 PM
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Fixed?

I put back my AddressBook contact pictures that I had removed from my iPhone a year ago to fix the disappearing Bluetooth addressbook names problem in the car. It appears that Apple may have found a fix for this since iOS 11. I am using an iPhone X and iOS 12.1.1. One warning is that I have very few pictures in my AddressBook, but I did have the problem then, and removing the pictures did solve it. And putting them back now has not brought back the problem. My full list of contacts, with names, still appears on the car PhoneBook and Recent Calls lists. Maybe I'm just lucky, or maybe Apple fixed the problem. Acura certainly didn't.

Happy New Year to everyone.
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Old 01-01-2019, 12:03 PM
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That is also my experience, with 12.1.3.

I think they've told iOS to ignore the feature for some kinds of devices, and we're lucky that AcuraLink is one of those devices. :-)
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