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Dealer service SNAFU

 
Old 08-16-2018, 10:17 AM
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Dealer service SNAFU

Had my '17 RLX Hybrid in for service and a scraped wheel repair. The contract company came to get the wheel to take back to their shop to repair. They used a 1.5 ton jack to lift the car to put stands under it. They used the rear diff as the lift point. This cause a crack in the diff which caused the fluid to leak out. The contract company will pay for the repair, as they should. The price of the part is $11K! Apparently the rear diff is a one piece unit that houses both electric motors and other components. Will take one week to get the part but have a loaner to get me around.
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Old 08-16-2018, 02:44 PM
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OMG!!!!! They better kiss your ass big time! I'm so sorry they were stupid.
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Old 08-16-2018, 02:45 PM
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interesting that it cracked.
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Old 08-16-2018, 03:54 PM
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Idiots. You don't use drivetrain component to jack up a car. Good Lord
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Old 08-16-2018, 04:14 PM
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WOW! Instead of simply asking someone if it is ok to place a jack under the differential of a very complicated hybrid AWD system (Ahem, HELL NO), this person instead is likely out of a job and his company is out a whole lot of money. You have to fix a lot of scuffed rims to pay for what could end up to be a $15K repair. YIKES

By far the best assistant I ever had was not a really smart girl, BUT she understood her limitations and knew well enough to ASK me if there was anything she wasn't 100% sure about. A rare trait indeed.

So sorry you have to go through all of this hassle, miner.

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Old 08-17-2018, 07:52 AM
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Originally Posted by justnspace View Post
interesting that it cracked.
The casing is aluminum alloy. 4200 lbs. on approx. 3 sq inches (not taking into account the front wheels still on the ground) - an issue.
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Old 08-17-2018, 09:27 AM
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Old 08-18-2018, 01:36 PM
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Part has arrived - to be installed on Monday. Was told a 3 hr install by book time.
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Old 08-18-2018, 09:17 PM
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Wow. What a cock-up. Glad you are being taken care of. $11,000 for the part!!!!!
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