New Acura App Update..

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Old 03-25-2019, 09:53 AM
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New Acura App Update..

Looks like we have new update for the App:

ADDITIONAL INFORMATION


Updated
March 25, 2019
Size
54M
Installs
50,000+
Current Version
4.0.0
Requires Android
6.0 and up
Content Rating
Everyone
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Offered By
American Honda Motor Co., Inc.
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Old 03-25-2019, 11:00 AM
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iPhone app also updated to 4.0.0
Old 03-25-2019, 11:12 AM
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I like the new layout. Works fine on my S7.
Old 03-25-2019, 11:43 AM
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Is there a place to read update notes? To see what was changed?.
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Old 03-25-2019, 01:32 PM
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Someone had to ask....but how does this particular app get updated? Me---Iphone 6S+ and my AcuraLink app says it is app version 3.1.1. I don't see anything that shows an app update or even how to do one.
Old 03-25-2019, 01:40 PM
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Originally Posted by EFR
Someone had to ask....but how does this particular app get updated? Me---Iphone 6S+ and my AcuraLink app says it is app version 3.1.1. I don't see anything that shows an app update or even how to do one.
Open the "App Store" app (should be installed by default) and pick "Updates" at the bottom. This should bring up a list of all updates available for installed apps.
Old 03-25-2019, 01:44 PM
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Thank you. I did and it does not show any available updates. I can see in the App Store that 4.0 is the latest version available, updated from last version 3.1.1. Guess I'll just wait it out a couple days
Old 03-25-2019, 01:52 PM
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Sweet, now it tells me why and how to link two accounts to one car. Previously it just told me it wouldn't work, but now it gives me a solution.
Old 03-25-2019, 05:11 PM
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Originally Posted by EFR
Thank you. I did and it does not show any available updates. I can see in the App Store that 4.0 is the latest version available, updated from last version 3.1.1. Guess I'll just wait it out a couple days
I had to search for the AcuraLink app in the App store, and the app page showed an available update. It didn't show up in the updates pane of the App Store. Dunno why.

Once I requested the update from the app page, it updated to 4.0.0 and it is functioning. It seems to be an improvement.

iPhone 7 running iOS 12.1.4

Last edited by Wander; 03-25-2019 at 05:19 PM.
Old 03-25-2019, 05:22 PM
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Originally Posted by Wander
I had to search for the AcuraLink app in the App store, and the app page showed an available update. It didn't show up in the updates pane of the App Store. Dunno why.

Once I requested the update from the app page, it updated to 4.0.0 and it is functioning. It seems to be an improvement.

iPhone 7 running iOS 12.1.4
I am running the same numbers too, and although the layout is different, I see nothing that might have changed.
Old 03-25-2019, 05:23 PM
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Originally Posted by Madd Dog
I am running the same numbers too, and although the layout is different, I see nothing that might have changed.
I have yet to find a bug, and I used it for about 5 minutes. That's an improvement.

BS aside, I get the sense that the AcuraLink app interacts with Car Play and who knows what else, so stability improvements could extend to other functions of the infotainment system.

Or I'm delusional.

Last edited by Wander; 03-25-2019 at 05:27 PM.
Old 03-25-2019, 06:25 PM
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Originally Posted by Wander
I have yet to find a bug, and I used it for about 5 minutes. That's an improvement.

BS aside, I get the sense that the AcuraLink app interacts with Car Play and who knows what else, so stability improvements could extend to other functions of the infotainment system.

Or I'm delusional.
Since the last update in February, I have had no stability issues. That does not mean that you are not delusional, however, or that I am stable either.
Old 03-25-2019, 07:17 PM
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Originally Posted by Madd Dog
Since the last update in February, I have had no stability issues. That does not mean that you are not delusional, however, or that I am stable either.
No current issues in day-to-day driving, but if I switch between navigation apps in CarPlay when I'm traveling, the princess gets very upset. Her audio stutters and her displays get confused.
Old 03-26-2019, 06:38 AM
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They removed the iOS today screen widget that allowed you to start or unlock the car quickly. They also buried these common actions in a drawer on the new app. Very poor UX decision.

Huge loss, hope it’s reintroduced!
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Old 03-26-2019, 07:09 AM
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The update logged me out of my account for one, and then after logging back in claims that there are no vehicles registered.

Attempting to register said vehicle tells me that it is already linked to another account.... Not looking forward to having to call Acura to try and get this fixed....
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Old 03-26-2019, 07:26 AM
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My app updated last night (Android), and for the life of me, I can't seem to find any of the options like unlock/lock, remote start, locate car, etc.

Rolled back to the previous version for now.
Old 03-26-2019, 08:48 AM
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Originally Posted by Bob Violence
My app updated last night (Android), and for the life of me, I can't seem to find any of the options like unlock/lock, remote start, locate car, etc.

Rolled back to the previous version for now.
On my iPhone, it is a swipe up at the bottom chevron.
Old 03-26-2019, 08:48 AM
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Originally Posted by patriotsfan82
The update logged me out of my account for one, and then after logging back in claims that there are no vehicles registered.

Attempting to register said vehicle tells me that it is already linked to another account.... Not looking forward to having to call Acura to try and get this fixed....
Just log in. That’s all I needed to do.
Old 03-26-2019, 09:17 AM
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Originally Posted by Bob Violence
My app updated last night (Android), and for the life of me, I can't seem to find any of the options like unlock/lock, remote start, locate car, etc.

Rolled back to the previous version for now.
Yeah there is a hidden drawer at the bottom of the app that you have to swipe up on to display the only useful functions of the app. Too bad they are prioritizing features that users don’t utilize multiple times a day.
Old 03-26-2019, 09:19 AM
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Originally Posted by Madd Dog
On my iPhone, it is a swipe up at the bottom chevron.
Found it! So on Android, it is the same, but WHAT A HORRIBLE DESIGN!

To get to those options, you swipe up on the GREEN circled item, but if you accidentally swipe up on the RED item, it opens the Android running tasks. Acura put the two items too close together.

I think I will stick with the older version for now.

Old 03-26-2019, 10:35 AM
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So interesting for me I don't see any green or red button on the Android app. I still have a active subscription to those services but I cannot figure out how to unlock lock etc.
Old 03-26-2019, 10:40 AM
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Originally Posted by mattman3234
So interesting for me I don't see any green or red button on the Android app. I still have a active subscription to those services but I cannot figure out how to unlock lock etc.
I can provide the older .APK if you want to revert to the older version.
Old 03-26-2019, 12:47 PM
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Here is what mine looks like on iPhone 6.

Maybe they messup the Canadians again, like they did with updates?

Old 03-26-2019, 02:12 PM
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Originally Posted by joeliu2003
Yeah there is a hidden drawer at the bottom of the app that you have to swipe up on to display the only useful functions of the app. Too bad they are prioritizing features that users don’t utilize multiple times a day.
The drawer doesn’t exist if there isn’t an active subscription to those services. Seems sensible to me, because I didn’t pay to maintain them. YMMV

I find the map and “send to car” useful. The rest, not so much.
Old 03-26-2019, 02:44 PM
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I live here in Canada and do not see a "Settings Option" for Metric Measurement e.g. Tire Pressure in kp or Cabin Temperature in Celius.

Am I missing something or are we not able to switch to Metric?

DavidH

Last edited by DHood; 03-26-2019 at 02:46 PM. Reason: Typo
Old 03-26-2019, 03:35 PM
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Originally Posted by Wander
The drawer doesn’t exist if there isn’t an active subscription to those services. Seems sensible to me, because I didn’t pay to maintain them. YMMV

I find the map and “send to car” useful. The rest, not so much.
My trial subscription is still active for several more weeks and I've been debating if to actually get the subscription...But I don't see any green red bar... Doh... Time to downgrade app.
Old 03-26-2019, 03:39 PM
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Originally Posted by Bob Violence
I can provide the older .APK if you want to revert to the older version.
Thanks Bob! Sent you a PM.

Matt
Old 03-26-2019, 03:40 PM
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Originally Posted by DHood
I live here in Canada and do not see a "Settings Option" for Metric Measurement e.g. Tire Pressure in kp or Cabin Temperature in Celius.

Am I missing something or are we not able to switch to Metric?

DavidH
A post above showed distance in km. Maybe it reflects the setting on the vehicle? But I think temp is locked to °C for a Canadian car, eh.

What the heck are all those other icons in the post by mattman3234? Partly cloudy? I feel so deprived.
Old 03-26-2019, 03:45 PM
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Originally Posted by mattman3234
My trial subscription is still active for several more weeks and I've been debating if to actually get the subscription...But I don't see any green red bar... Doh... Time to downgrade app.
I'm on iOS, but I see a drawer for our 2014 MDX that has full AcuraLink service ( aside from concierge ), and not for the 2019 RDX that is down to "Security" as it's called on this model.
Old 03-26-2019, 04:16 PM
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Originally Posted by Madd Dog
Just log in. That’s all I needed to do.
I did log in - and after logging in it still claims that I have no vehicle registered and that the vehicle is registered to another account.
Old 03-26-2019, 04:31 PM
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Originally Posted by Wander

What the heck are all those other icons in the post by mattman3234? Partly cloudy? I feel so deprived.
Those are icons from the phone, not the app.
Old 03-26-2019, 04:32 PM
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Originally Posted by patriotsfan82
I did log in - and after logging in it still claims that I have no vehicle registered and that the vehicle is registered to another account.
Get in the car and push the blue AcuraLink button.

If you try to just pick up the phone and call, you will probably just trigger another level of security lockout. Been there, done that.
Old 03-26-2019, 05:24 PM
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Originally Posted by mattman3234
Thanks Bob! Sent you a PM.

Matt
Here is the link from my Google Drive, so anyone who wants it can grab it. You will need to uninstall the "new" version prior to installing this one. Once installed, go into the Play Store and turn off "automatic updates" for this app, otherwise your phone will eventually download the new one to replace it.

https://drive.google.com/file/d/17HA...ew?usp=sharing
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Old 03-26-2019, 05:49 PM
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Originally Posted by Bob Violence
Here is the link from my Google Drive, so anyone who wants it can grab it. You will need to uninstall the "new" version prior to installing this one. Once installed, go into the Play Store and turn off "automatic updates" for this app, otherwise your phone will eventually download the new one to replace it.

https://drive.google.com/file/d/17HA...ew?usp=sharing
Thanks Bob! Installed the old version and everything is working as it should (Car locks, remote start etc). I'm guessing the new version has a few compatibility issues. Just to see if a trend I'll give my phone info. It's a Note 9, Running Oreo (Android version 9) and I'm in Canada.
Old 03-26-2019, 06:05 PM
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So just as an experiment I installed the 4.0 app on my wifes iPhone and it works fine and shows unlock car start etc. Interestingly it is in miles (while 4.0 on android showed km). So it's not a car sync/subscription issue, definitely an android app issue. I also installed it on a S7 edge running Android 8 and same issue as my Note 9, no Car Start / Remote Start (but app is in km...)...
Old 03-26-2019, 09:44 PM
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Previous updates were done in the car via WiFi. But now the car says no update available. The car shows D.1.1.2. When I go the the Acuralink App on my phone it says 4.0.0 (I’m not a paid subscriber). Is this settled and I don’t need to do anything else?
Old 03-26-2019, 09:53 PM
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This is the most backwards update that I have seen in a long time. I feel like the old one was 10x better and easier to use. Whoever developed this should be fired. What a disappointment.
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Old 03-26-2019, 10:02 PM
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Unhappy

Now it stuck at connecting to the car and never be able to connect successfully.
Old 03-27-2019, 01:16 AM
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Originally Posted by romer
Previous updates were done in the car via WiFi. But now the car says no update available. The car shows D.1.1.2. When I go the the Acuralink App on my phone it says 4.0.0 (I’m not a paid subscriber). Is this settled and I don’t need to do anything else?
AFAIK you're at the latest level of instability. One of these days, we might get a map update. Maybe even one that doesn't mess things up.
Old 03-27-2019, 04:05 PM
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