Meto

You do not need to leave the vehicle in accessory mode. Just leave the usb drive in the port and drive around like you usually do. When you stop and turn off the vehicle and then back in again, the update picks up from where it left off and eventually will update. Mine did so over the last two days driving back and forth to work.

Or, if you are impatient, then continue doing accessory mode

111cab

I have had the same issue. It's happened 3 or 4 times since the update

securityguy

HERE is having some serious issues. They took the update down from their site too so folks can no longer download it.

gtssenior

I haven't yet grasped the secret handshake for obtaining map updates and decided to go directly to the HERE website and opened a chat. It went very different than what I am reading here about updates. Here is a copy and paste of some of the key parts of the chat:
Start of Chat
You
2019 Acura RDX Advance is the vehicle
I am unclear as to the procedure for determining the current maps release level and procedures how to find updates and if they are complimentary at this time. The web site did not show newer than 2017.model year for RDX. The map date installed in my vehicle is in Feb 2018.
HERE
Hello, your 2019 RDX came equipped with the newest maps currently available. At this time, the release date of the next update has not been officially announced. Generally updates are released every 12-18 months.
You
One question - how is the consumer notified when a new release becomes available?
HERE
You can be signed up to receive emails notifying you about the next releases. I can put it into our database right now if you provide me with a good email address!
You
(provided email address)
Thank you and one last question - can you state the policy on complimentary updates for new vehicles?
HERE
We do not have complimentary updates for new vehicles. Each map update is a one time purchase.
End of Chat
According to this, there are no updates available and each update has a cost.
Any comments on why this is so different than what several have posted in this thread about downloading and applying updates and no mention of a charge. Thanks.

securityguy

I asked for a supervisor. Yes, the updates are free. These folks are web-based and that are answering our calls only answer calls are their RETAIL division that sells maps. There are NO maps available for sale and that is all the know. There are updates for our vehicle and that is a part of a different team at HERE. Very frustrating to say the least and they don't go out of their way to help folks. Very disappointing experience!

Phil Onyschuk

I was able to download the map update a week ago, took forever, and I tried to update twice, it failed both times after about 15 to 20 minutes.

Jeffro941

Wander

FWIW the recent update did include a recently completed bypass on a US highway I travel fairly frequently. So I no longer appear to be off-roading when I traverse that segment.

But the overall impact on my quality of life is modest.

The ability to control the zoom level of the Nav display would have a more noticeable impact.

I wonder if they don't want to release map updates until after they release an infotainment system software update, because of the documented issues with getting the thing to complete map updates ( not to mention the sub-optimal map data delivery scheme ). Dunno. But I can't help but question the commitment of HERE to this implementation. I hope Acura has a solid contract with them.

DrWoo

Wander

Yeah, she gets annoyed when I ask her to find things. Tells me my "maps are out of date", whatever that means.

Should I tell her to use her tracking device?

Yotrek

guytdt

Wander

Nope. You're special. I'm just out of date. ( What else is new? )

Reinstalling from the download isn't a bad idea, unless in a completely atypical fit of tidiness you decided to delete the download.

Although now that I think about it, I'm not sure the system will let a lowly end-user reinstall a given version anyway.

But if the installation failed part-way through, you might be able to start over.

AZ4035

I'm now getting the "maps out of date" message now too after installing the new/recently pulled update. There doesnt seem to be a way to revert back neither so I'm stuck with this most recent "out of date" map version for now I guess.

Yotrek

Dammn I hope is not going to happen to all of us that recently updated the map..and eventually we one by one getting this message "out of date"

MI-RDX

It's been 3 weeks since I updated and the only thing I've noticed is a couple of streets now show that did not before (new subdivision). No issues with out of date maps. Maybe try to install the update again in the event the first one didn't go correctly.

Yotrek

Me too, finger cross, hope not happening to the rest of us..

gtssenior

What is the date of the release of your updated map (in the Navigation Help section)? I have not updated since I got the vehicle in June and the date on my release is 2018.02.16. I think I am going to leave well enough alone until this update process seems to settle down, perhaps after an infotainment system update and live with any streets missing which should not be many. There are always alternatives via Car Play.

WoodyB

I believe the updated was pulled as others suggest. I guess you have to check the forums or miss out. I was one who saw the June Update which also ironically disappeared. But grabbed it and installed when it was there. I never got to see the October Map update so guess I missed that one. The June Update did take me most of a round trip to a business meeting. All of one way and 1/4 of the return trip when the Update Success message popped up. (Total time was over an hour.) But it did work. Kind of weird how the 2019 RDX shows up and then suddenly goes away. Somehow someone who was able to grab it should find a place to post and share it since it is a no fee piece of software.

Yotrek

Sharing is not a problem, but since the map update specific to VIN number (where you have to enter VIN number before download) that could be a problem..

WoodyB

Good point. It could embed that somewhere. I looked at the download folder it created back in June when I got the last update and there is no download per se. The file on the USB seemed like something you could copy but perhaps there is a checksum type of situation. Not really sure. Seems strange how they post things and pull them at will.

Coolguy

I doubt if updates are specific to VIN#. They need VIN# just to make sure its eligible for free updates and identify current map version (if at all). Map software is provided by HERE and hence need VIN# to verify.

MI-RDX

My original date was 2018-02-16 and after the update it's 2018.10.18.

Yotrek

In case you miss the fine print just before you download on their page, it warn you once map downloaded on your memory stick, it only work with that, inputed VIN # and cannot be use on other..or it will lock up..you don't have to believe me check for yourself ..

EFR

Maybe I am looking in the wrong place? Starting on HERE.com...map updates...Acura...RDX....the last vehicle year I see is 2017.

Wander

No map update is currently available for 2019 RDX.

IIRC the ( briefly available ) June update caused me no problems once I managed to get it installed, aside from still showing me driving cross country on a nearby newly constructed bypass. The ( briefly available ) October update is causing the system to display messages that the maps are out of date, rather paradoxically, but it knows about said bypass. So it's a mixed bag.

VIN is required to get the download. I have no idea if the actual map data is locked to the specific vehicle ( and since the download page is inaccessible at this time, any verbiage therein is moot ) but that is the case for many maps used by Garmin stand-alone devices, especially hand-held devices.

For Garmin handheld GPS receivers, the map data is encrypted and a decryption key is installed that is specific to the serial number of the device. At about $100 a pop, TOPO maps were (are?) a revenue stream for Garmin/HERE.

But for better or worse, that Honda/Garmin system isn't the same as the Acura/HERE system on our 3rd-gen RDXs, even though the map data is supplied by HERE.

Yotrek

Madd Dog

Coolguy

I trust you .. I never reached to that point actually.. I had issues with "Invalid VIN" error message at HERE website and when talked to them.. they told me no update available for my 2019 RDX and removed 2018/19 from the website after few mins.

alrouse

Looks like the download may still be there with only the model year navigation disabled. When the update was open, I could not finish the download on Mojave/Sierra but had left the page open. I just pasted the URL into a new tab, entered my VIN and database version date and got back the 2018.10.18 version and a Download button. But, the downloader will still not work on my system. I tried to copy the URL to both a Windows partition and a MacBook that was not updated but neither works.
Here's the URL in case anybody else may want to give it a try: https://acuranavi.navigation.com/vie...KHomepage-Home.

MI-RDX

"Page not found" just now.

EFR

We test drove the 2019 CRV as part of due diligence on buying a car. The CRV uses Garmin (odd that one company wouldn't stick with basically one vendor) and that Garmins operation was about as identical to the Garmin standalone device I have in my old Land Rover as it could be. That Garmin updates frequently, is easy to update, and updates for free...forever. I have not yet attempted an Acura update, but from reading all this, how I may be wishing Acura just stuck with what they put in the CRV. Thank goodness for Apple CarPlay and it's plethora of maps/vendors that get updated all the time too...for free...forever. HERE....sheesh.

Yotrek

The big question now is, why Acura remove the link to download map update for 2019 RDX..

gtssenior

There can only be two explanations that make sense to me. One is that the update map itself has a problem and is withdrawn for the time being. Or two is that the map install routine on the 2019 RDX is not right and awaiting a new infotainment update which would be a prerequisite to download and install the map update. Either way, just removing the link is poor form by Acura/HERE without providing any explanations. The link should go to the explanation until such a time that they want to re-release it.

Cazman

Pretty frustrating. My map is Feb 2018 and when I go to the website this is what I see (no updates for models after 2017):

Wander

I agree with this assessment. I'm leaning toward door #2, considering the "map out of date" messages I have been getting since I did manage to download and install the October update. But there seem to be remaining problems with the software for downloading the map update to the client's USB thumbdrive, at least for MacOS. After I got the October map update installed with the June/July "mapdownloader" and read about other users having issues, I decided to download the "new and improved" mapdownloader app and succeeded in breaking everything. ( Except the car, which still functions... )

But in any case, these seemingly random leaks "into the wild" are somewhat unseemly.

Yotrek

Start getting this notice, anyone know how to revert back to the earlier version..

Madd Dog

Just click OK and it goes away and continues what it was doing.

June is one year, so I expect the yearly update then.

securityguy

you can never go backwards

Wander

"TIme keeps on slippin, slippin, slippin, into the future..."

Time for some 70's psychedelic pop-rock. Strangely appropriate for an infotainment system that seems a bit disoriented ( stoned? ).