Coolguy

I have gone thro' all discussion on map update forums but can't find my answers. Here are the steps i am following..

1. Clicked on Navigation map update
2. It took me to https://acuranavi.navigation.com
3. Then clicked "RDX" it gave me list of years and I selected 2019 (not sure why but 2018 was missing from the list)
5. Entered my VIN# and Database version (date) and then clicked "Continue"
Can't go any further than this as it gave me message "We are unable to find the VIN provided. Please check the VIN and try again or contact us."

Any help ?

Yotrek

Madd Dog

Wander

You don't need to give it the database version if you are giving it the VIN number.

Database number is just if you want to check to see if your current maps are current, before you go to the trouble of downloading maps.

Try giving it VIN only. "Extra" input might be messing it up.

Coolguy

VIN# is correct, I checked again. I also tried entering just VIN# but no luck.

Yotrek

Then you need to call Acura..no other option

Coolguy

Called Acura Customer care and then they conference me with customer service on acuranavi.navigation.com and to my surprise they said ."We do not have any map update for 2019 RDX" we had "healthy" discussion on why other owners are able to download and i am not but he kept saying the same thing.

JustAnotherOne

Is your acuralink also setup already?

111cab

And when I just checked the selection for 2019 has disappeared on the update site.

Wander

Yep, the update has been pulled. Again.

Coolguy

ha ha.. after talking to the customer support, looks like they removed 2019 option from the list. My acuralink is working fine now.

Madd Dog

securityguy

I posted in another thread that I am having the same issue and get the same message. My VIN was verified by both companies. HERE points fingers at Acura and Acura point them back to HERE. No resolution and I created case numbers with both HERE and Acura. So for now...no updates for me...reminds me Seinfeld and the Soup Nazi.

Coolguy

and then they took out 2019 option

gtssenior

This is so messed up. I am going to be patient since I don't think I will actually need any new map content for awhile beyond the Feb. 2018 version that I have currently.. I will try to update just before it is time to go in for the first maintenance and oil change and put the issue on the dealer's plate along with a flash drive I provide if I can't seem to do it myself successfully.

skipatrol

Did anyone ever get a navigation update? I tried the acuranavi page and as previously mentioned it does not show an update for 2019. I just purchased my RDX last week and it apparently has the original map pack of 2018.02.18. Anyone with a newer version? Thanks.

NooYawkuh

By me, the roads haven't moved much in the past year.

securityguy

The sad answer is no. Acura had it posted in error on HERE's website and then it was taken down. It is supposed to be launched as an Over The Air update and N OT something that you will find on the Acura Navi pages from HERE but nothing yet and I have had my RDX since September.

Wander

It's unclear what the final mode(s) of distribution will be, although it's unlikely to be spinning disc like the older Acura/Alpine systems. ( See a disc drive anywhere? ) The short-lived distribution attempts were via USB thumb-drive sneaker-net from an internet connected Mac or PC. It didn't go well.

But there will most likely be information on HERE's website explaining how to do it, when they get good and ready to do it. HERE is the source of the map data, and is a co-developer of the navigation software in 3rd-gen RDX. Or at least, that was the original plan.

securityguy

According to people I spoke with at both Acura and HERE, HERE only sells map updates and does not provide the FREE updates via their website. Acura and HERE stated the FREE updates will be via an OTA and not a download. Now all of us have been told things by these folks before that proved to be inaccurate. However, this plan does make sense and an OTA is the most efficient. Time will tell.