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Infotainment System went Haywire

 
Old 07-19-2018, 05:45 PM
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Angry Infotainment System went Haywire

I have a 2019 RDX Advance with about 900 miles. On my way home today, all of a sudden there was a beep and the sound went off. SiriusXM said "Check Tuner", FM radio said something similar. Then the navigation was messed up like there was interference, it was displaying my position about 1/4 mile behind where I actually was. Also, the screen started "jiggling". The turn by turn directions seemed to work but they didn't display in the HUD like they should. I got home and shut off the car, and the screen stayed on. I then restarted and no change. I shut it off and waited maybe 15 minutes, when I came back the screen was off, restarted the car and everything was working again. Anyone else have this happen?
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Old 07-19-2018, 05:52 PM
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What was the environment? Hot/cold, car sitting in the sun? Did you have anything in the USB port in the center console? How long had you been driving?

Need more info.
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Old 07-19-2018, 06:13 PM
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Originally Posted by MI-RDX View Post
What was the environment? Hot/cold, car sitting in the sun? Did you have anything in the USB port in the center console? How long had you been driving?

Need more info.
Car had been parked at work from about 7:30 to 4:00, outside temperature was 81. I had my iphone in the center console as I was using the SiriusXM app to listen to OnDemand content. I had been driving about an hour, everything working fine, then the beep and sound went off.
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Old 07-19-2018, 06:50 PM
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Yeah, that doesn't sound like it would be related to the car sitting in the sun all day if you'd been driving for an hour (that type of commute makes me really glad I'm retired).

Just an FYI, Acura recommends not leaving anything plugged into the center console USB port on hot days.

Page 239 of the O.M.:
• Do not leave the iPod or USB flash drive in the
vehicle. Direct sunlight and high temperatures may
damage it.
• We recommend using an extension cable with the
USB port.


I have no idea why they recommend an extension cable?

Sorry, but I have no idea what may have gone haywire on you. There have been a few other reports of Infotainment glitches here:

https://acurazine.com/forums/3g-rdx-...avigation-455/
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Old 07-19-2018, 08:17 PM
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That doesn't sound like a software glitch. That sounds like unwell electronics. Dealer service. If it happens again, try to document with pics.

Those are truly bizarre comments in the OM about USB. Extension cable with a flash drive? Really?
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Old 07-19-2018, 08:28 PM
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Originally Posted by Wander View Post
That doesn't sound like a software glitch. That sounds like unwell electronics. Dealer service. If it happens again, try to document with pics.

Those are truly bizarre comments in the OM about USB. Extension cable with a flash drive? Really?
I will definitely take in for service if it happens again. I have Video.

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Old 07-19-2018, 09:25 PM
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I'm not the only one who listens to XM Pop2K. Wow!

I hope the reboot fixed it. Best of luck.
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Old 07-20-2018, 09:32 AM
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Originally Posted by MI-RDX View Post
Yeah, that doesn't sound like it would be related to the car sitting in the sun all day if you'd been driving for an hour (that type of commute makes me really glad I'm retired).

I have no idea why they recommend an extension cable?
USB Type A ports are rated for 1,500 insertions for Standard Durability Class and 5,000 insertions for High Durability Class. I have never encountered a port failure on any of the laptops I have owned for the last 20 years, but then I never used a laptop daily for more than 3-4 years and inserted/removed USB connectors multiple times per day. For those who just hook up a phone for charging and data (Android Auto or CarPlay), the Type A connector stays in all the time, there is nothing to worry about; for those who frequently switch among phones with different connectors (USB micro B, USB Type C, Lightning, etc.) and/or USB flash drives, which necessitates insertion/removal of the Type A connector, using an extension cable is an affordable insurance policy against the possibility of repairing/replacing the female Type A connector in the vehicle a few years down the road.
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Old 07-22-2018, 08:57 AM
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If I get 1500 "insertions" over the next few years, I'll be a happy guy.
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Old 07-22-2018, 09:10 AM
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Originally Posted by fligster View Post
I will definitely take in for service if it happens again. I have Video.

https://youtu.be/Rfk5XV8h0_M
Philly area (then NJ)? Your commute looks very familiar ha ha

Sorry to hear about this, looks like an annoying electronics glitch. My '09 TSX had a ton and it still has a few pop up to this day.
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Old 07-22-2018, 10:45 AM
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Base don the two issue for the radio going haywire, they have both been Apple Carplay related. Maybe someone else has had the issue without Carplay being involved but that is based on the two that I have read.If Carplay is the culprit then the issue could be related to the IOS version or the Carplay software currently installed on the RDX.
Anyone else have the Stereo haywire issue without Carplay being used on their RDX?
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Old 07-23-2018, 09:42 AM
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I have had issues with AM Radio coming up and it just says "Loading", so I switch to Sirius XM and then back to AM Radio and then it loads. Definitely a bug that needs to be fixed. I also get the "System Failure - Service not available" sometimes when trying to switch stations on Sirius XM. I know Acura has these issues in their database to fix, so hopefully a system update comes out soon.
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Old 07-23-2018, 09:46 AM
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Originally Posted by Wander View Post
If I get 1500 "insertions" over the next few years, I'll be a happy guy.
there's a male to male connector end joke in there some where
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Old 07-23-2018, 10:27 AM
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Originally Posted by Meto View Post
I have had issues with AM Radio coming up and it just says "Loading", so I switch to Sirius XM and then back to AM Radio and then it loads. Definitely a bug that needs to be fixed. I also get the "System Failure - Service not available" sometimes when trying to switch stations on Sirius XM. I know Acura has these issues in their database to fix, so hopefully a system update comes out soon.
I have found that the few times i got the “System Failure” message when trying to use the buttons on the left side of the steering wheel I can resolve it by pressing the power button on the steering wheel to turn the system off then back on.
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Old 07-23-2018, 02:27 PM
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Originally Posted by justnspace View Post
there's a male to male connector end joke in there some where
whatever you do don’t click on urban dictionary when researching different types of docking
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Old 07-23-2018, 02:31 PM
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Originally Posted by Dizzyg12 View Post


whatever you do don’t click on urban dictionary when researching different types of docking
So as of now, it's insert at your own risk?! Is that what Acura is advising?
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Old 07-23-2018, 02:32 PM
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Old 07-23-2018, 02:33 PM
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Originally Posted by pnoi521 View Post


I have found that the few times i got the “System Failure” message when trying to use the buttons on the left side of the steering wheel I can resolve it by pressing the power button on the steering wheel to turn the system off then back on.
I’ve noticed this error if SiriusXM is in the smaller right window on the screen. If it’s in the left main screen, then the toggle works to select my favorites.
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Old 07-23-2018, 02:52 PM
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Originally Posted by pnoi521 View Post


I have found that the few times i got the “System Failure” message when trying to use the buttons on the left side of the steering wheel I can resolve it by pressing the power button on the steering wheel to turn the system off then back on.
I have experienced the steering wheel button error on a couple of occasions. I have had to use the track pad to select category or channels in XM to allow it to start working again. It is a simple issue that can be annoying but since I can still use the track pad to manage I just kind of overlooked it. I suspect it is an issue that others are having once in a while also.
So the problem this, try to change the radio channel but right or left clicking the wheel on the steering wheel. It doesn't do anything, no response, no error. It just isn't working. Go to the touch pad to manage the stereo and it restores my functionality after selecting other options.

Is this what you are experiencing?
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Old 07-23-2018, 05:20 PM
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@Hou-RL yes, that’s exactly what I occasionally experience. But the good ol “did you turn it off then back on?” Is the resolution lol
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Old 07-23-2018, 05:30 PM
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Whatever happened to the reliable Ctrl+Alt+Del buttons?
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Old 07-23-2018, 06:18 PM
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Originally Posted by Madd Dog View Post
Whatever happened to the reliable Ctrl+Alt+Del buttons?
Ctrl+Alt+Del were on the chopping block along with the LED rear turn signals
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Old 07-23-2018, 06:30 PM
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Originally Posted by pnoi521 View Post


Ctrl+Alt+Del were on the chopping block along with the LED rear turn signals

Buncha cheapskates.

(I love the WDP/Red combo; it is both hot and cool.)




Last edited by Madd Dog; 07-23-2018 at 06:33 PM.
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Old 07-23-2018, 06:42 PM
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Originally Posted by ESHBG View Post
Philly area (then NJ)? Your commute looks very familiar ha ha

Sorry to hear about this, looks like an annoying electronics glitch. My '09 TSX had a ton and it still has a few pop up to this day.
Live in South Jersey, our corporate office is out by King of Prussia mall. Luckily I only go in usually twice a week. Driving in isn't "bad" usually 1 hour 15 minutes, it's coming home that sucks no matter what time. One of the reasons I figured I would get the 2019, even though I had a 2017 RDX.
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Old 07-23-2018, 10:10 PM
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Originally Posted by Madd Dog View Post
Whatever happened to the reliable Ctrl+Alt+Del buttons?
millennials....if they can’t swipe right or left it just doesn’t work for them.

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Old 07-23-2018, 10:31 PM
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Originally Posted by Madd Dog View Post



Buncha cheapskates.

(I love the WDP/Red combo; it is both hot and cool.)



I was set on a Black/Red A-Spec RDX or TLX, but I saw the white and couldn’t say no lol
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Old 07-24-2018, 05:05 PM
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This is just for reference as they tend to add to it as new "issues" are discovered and if y'all are like me...I have trouble locating it.

​​​​​​Service bulletins on 2019 RDX
https://acurazine.com/forums/third-g...0-18-a-970758/

The last link has an infotainment issue ...but not the one y'all have been discussing. Gosh, I haven't experienced what y'all are so don't know if it is all RDX related or a bad component in some of them. This has all been very interesting though. Definitely will be following.

Last edited by TxLady; 07-24-2018 at 05:12 PM.
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Old 07-24-2018, 05:24 PM
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Originally Posted by TxLady View Post
This is just for reference as they tend to add to it as new "issues" are discovered and if y'all are like me...I have trouble locating it.

​​​​​​Service bulletins on 2019 RDX
https://acurazine.com/forums/third-g...0-18-a-970758/

The last link has an infotainment issue ...but not the one y'all have been discussing. Gosh, I haven't experienced what y'all are so don't know if it is all RDX related or a bad component in some of them. This has all been very interesting though. Definitely will be following.
i do hope.you never have to experience the issue.
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Old 07-27-2018, 09:01 AM
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Originally Posted by fligster View Post
Live in South Jersey, our corporate office is out by King of Prussia mall. Luckily I only go in usually twice a week. Driving in isn't "bad" usually 1 hour 15 minutes, it's coming home that sucks no matter what time. One of the reasons I figured I would get the 2019, even though I had a 2017 RDX.
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Old 04-23-2019, 06:13 AM
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Infotainment goes haywire

Originally Posted by fligster View Post
I have a 2019 RDX Advance with about 900 miles. On my way home today, all of a sudden there was a beep and the sound went off. SiriusXM said "Check Tuner", FM radio said something similar. Then the navigation was messed up like there was interference, it was displaying my position about 1/4 mile behind where I actually was. Also, the screen started "jiggling". The turn by turn directions seemed to work but they didn't display in the HUD like they should. I got home and shut off the car, and the screen stayed on. I then restarted and no change. I shut it off and waited maybe 15 minutes, when I came back the screen was off, restarted the car and everything was working again. Anyone else have this happen?
i just had the exact same thing happen to me. It’s a somewhat rainy day. 51F. I did have my iPhone plugged in using Waze. Listening to SiriusXM using the RDX tuner...there was a weird pop and Sirius said check tuner, couldn’t access CarPly from the home screen, FM tuner had issues

iOS on current version (12.x)

i tried pulling over and stopped the engine. Infotainment display did NOT go off. Engine was off for about 5 mins. I even turned off and walked away into rest stop.

i am going to my office. Hopefully after 15 mins (or whatever) it will turn the display off as I don’t want to have to get a battery jump!

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Old 04-23-2019, 03:41 PM
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If it doesn't go off (it likely won't) you can also do the three finger reset. Just make sure you do it twice. My home screen shortcuts disappear the first time, but return the second time I do the reset.

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Old 05-16-2019, 06:57 AM
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Originally Posted by jonarogers View Post
If it doesn't go off (it likely won't) you can also do the three finger reset. Just make sure you do it twice. My home screen shortcuts disappear the first time, but return the second time I do the reset.

https://www.youtube.com/watch?v=f7uL...Q&index=3&t=0s
I had the exact same problem happen to me this morning - doing the three finger reset described in this video TWICE worked for me.
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Old 05-16-2019, 07:05 AM
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The three finger reset is only a band-aid. Try doing a FULL FACTORY RESET and see if that has a more solid and lasting impact.
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