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Front passenger airbag switch

 
Old 11-15-2018, 02:32 PM
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Front passenger airbag switch

We just got our 2019 RDX A Spec and the passenger front seat airbag light has been staying on when my wife is sitting in the seat. Which indicates the airbag is not armed on that side. The dealer has reprogramed the computer to fix the problem. It was been working sporadically now. Luckily we have been taking photos of the switch coming on with her sitting in the seat. Even had the service manager drive the car back into the shop with my wife still seated in the car and the light on to show the technician. They don't know what is the cause. Its going back into the shop next Monday for the same issue. Anyone else had any issue with the front seat and airbag switch?
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Old 11-15-2018, 06:05 PM
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Nope. Something is definitely wrong, and it has to be fixed so it is always on when nobody is there, and always off if someone is.
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Old 11-15-2018, 11:18 PM
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Just started to have this problem. Same as you with my wife in the passenger seat the light stays on indicating that the airbag is not providing protection in the case of an accident. We tried having her get in and out a couple of times but the light stays on. Next day no issue and the light is off when the passengers seat is occupied . We have 4,500 miles on the car and this just started the last couple of days.
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Old 11-16-2018, 09:41 AM
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Originally Posted by Madd Dog View Post
Nope. Something is definitely wrong, and it has to be fixed so it is always on when nobody is there, and always off if someone is.


It should also be on when someone is there, but that someone weighs less than 65 lbs (29 kg).

Perhaps "gurney" and "mrblase" have wives that weigh around 65 pounds! (see note regarding periodic flashing of the light).


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Old 11-16-2018, 12:08 PM
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My wife weighs 115 pounds so the light should be off. Its an intermittent thing and I'll have to document it with photos or video before I bring it to the service department.
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Old 01-20-2019, 02:06 PM
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Car has been in the shop for 32 days since mid Sept delivery. Vehicles computer re-flashed, Seat bottom frame ,weight sensor plate and sensor replaced, SRS computer replaced. Problem is still intermittent, but has become more frequent. Going back into shop this week. Service manager has driven it with my wife in the seat and the sensor light on, took it to service bay and showed technician who photographed light. They have been in touch with Acura/Honda trying to figure it out. I have video's of the light coming on while driving. Dealership has been great trying to figure it out. We have driven 3 2019 RDX's and a 2019 MDX while it is in the shop and none of those vehicles had an issue with the airbag light with my wife sitting in the car. I've had many new cars of various manufacturers in the last 15 years and never had any issues with airbag sensor not functioning while my wife (120 Lbs.) was in the front seat. Its pretty frustrating.
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Old 01-20-2019, 02:11 PM
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Once the light comes on it stays on until the car is actually shut off with the switch. The restart during autostop while driving as no effect and moving around in seat, bouncing on the seat wont turn the light off.
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Old 01-20-2019, 02:32 PM
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Originally Posted by gurney View Post
Once the light comes on it stays on until the car is actually shut off with the switch. The restart during autostop while driving as no effect and moving around in seat, bouncing on the seat wont turn the light off.
This is absolutely and utterly unacceptable. If they cannot permanently fix it, they must give you a new one. Are you in the states? You're now in lemon law territory.
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Old 01-28-2019, 06:48 PM
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This started happening today to my barely a month old RDX advance. It happens with and without a passenger. Any update on your issue Gurney? It would be very disappointing if there's no fix for it since this is the 2nd issue I already had with this car. First was a defective camera wherein they had to replace and recalibrate it.
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Old 01-28-2019, 07:50 PM
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Front Passenger airbag switch

The car is back in the shop since last Monday. Still say they are unable to duplicate problem. We are going to dealership Wednesday and my wife will be getting in and out of the car etc trying to get the RDX to replicate the issue while they have a laptop hooked up to the car and technician in the back seat monitoring the vehicle. We have done this once before without being able to replicate it. Forty days so far in the shop since Sept 15th. Been driving a 19 MDX for the last week and haven't had the same issue. Will keep you advised.
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Old 01-30-2019, 11:39 PM
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Originally Posted by gurney View Post
The car is back in the shop since last Monday. Still say they are unable to duplicate problem. We are going to dealership Wednesday and my wife will be getting in and out of the car etc trying to get the RDX to replicate the issue while they have a laptop hooked up to the car and technician in the back seat monitoring the vehicle. We have done this once before without being able to replicate it. Forty days so far in the shop since Sept 15th. Been driving a 19 MDX for the last week and haven't had the same issue. Will keep you advised.
I've seen this with my 108lb son on my 2019 RDX one time. It did not repeat yet.
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Old 01-31-2019, 10:09 AM
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Originally Posted by gurney View Post
The car is back in the shop since last Monday. Still say they are unable to duplicate problem. We are going to dealership Wednesday and my wife will be getting in and out of the car etc trying to get the RDX to replicate the issue while they have a laptop hooked up to the car and technician in the back seat monitoring the vehicle. We have done this once before without being able to replicate it. Forty days so far in the shop since Sept 15th. Been driving a 19 MDX for the last week and haven't had the same issue. Will keep you advised.
ďcanít duplicate problem?Ē When your wife sits in the seat at the dealer, everything is OK? Or does the service guy use his own wife?
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Old 01-31-2019, 11:08 AM
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This issue has been reported on an Accord as well.

One owner's case went to arbitration and he promised to follow up with the results, but he never did which leads me to believe the solution may have involved Honda repurchasing the vehicle and requiring him to sign a non-disclosure agreement.

https://www.driveaccord.net/forums/2...ht-sensor.html
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Old 01-31-2019, 02:18 PM
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Dropped the car off on 1/21/19, went to shop at dealers request 1/30/19 and drove car around for 30 minutes with my wife in the front seat. Couldn't duplicate issue as it is sporadic. Took car home, dealer advised they checked computers and all readings were normal. I forgot my sunglasses in the loaner car and went back today, 1/31/19 to pick them up and while on the freeway offramp the light came on again with my wife sitting in the front seat. Drove to the dealer (about 5 minutes away) pulled into service bay and showed our service writer, service manager and a technician. Got their computer hooked up and as soon as he connected it and got into the screen for that part of the car, the light shut off. Long story, but we were able to get it to do it again while it was hooked up to their computer. They got pictures, video to send to Acura. Have a 2019 RDX loaner car and so far the airbag light is working as designed. Day 41 We will see what happens.

PS:The technician had been using employees at the dealership who weighed in the 115-120lb range to try to recreate the issue.
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Old 01-31-2019, 03:19 PM
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Thanks for keeping us posted.
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Old 02-01-2019, 07:54 AM
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Originally Posted by gurney View Post
Dropped the car off on 1/21/19, went to shop at dealers request 1/30/19 and drove car around for 30 minutes with my wife in the front seat. Couldn't duplicate issue as it is sporadic. Took car home, dealer advised they checked computers and all readings were normal. I forgot my sunglasses in the loaner car and went back today, 1/31/19 to pick them up and while on the freeway offramp the light came on again with my wife sitting in the front seat. Drove to the dealer (about 5 minutes away) pulled into service bay and showed our service writer, service manager and a technician. Got their computer hooked up and as soon as he connected it and got into the screen for that part of the car, the light shut off. Long story, but we were able to get it to do it again while it was hooked up to their computer. They got pictures, video to send to Acura. Have a 2019 RDX loaner car and so far the airbag light is working as designed. Day 41 We will see what happens.

PS:The technician had been using employees at the dealership who weighed in the 115-120lb range to try to recreate the issue.
Thanks for the update. This happened yesterday again and itís so frustrating. Wife need to sit at the back when this happens which is definitely not ideal. Thatís not why I bought this car for. I have a couple of pictures and video now. Will need to schedule an appointment with the dealership soon.
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Old 02-01-2019, 02:37 PM
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Pick the car up today, 02/01/19 was advised even though the service manager, service writer and tech saw the car with the airbag light on, Acura was advising No Problem found- working according to factory specs. They didn't have a service invoice prepared and were just going to give me the car back. I advised I wanted some paperwork. An invoice was prepared that was inaccurate indicating the light turned off when my wife shifted in the seat and the light did not come back on. No mention of the computer being hooked up and the light coming back on while it was hooked up. The service manager left the area after the light shut off the first time and was not there when the technician was looking at it when the light came on the second time. Service writer had left to go get a loaner car.
So Acura advises nothing else can be done, working as designed. No other parts to replace. Service adviser indicated that if the car was in a front end collision and the light was on the airbag would not deploy. Have hired an attorney and filed claim re Lemon Law. Disappointing.
PS : No problem with the airbag light on any of the (4 RDX's 2MDX's )loaner cars with my wife in the front seat.
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Old 02-01-2019, 02:52 PM
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Sorry that this happened to you man, but you simply canít take a risk with this.

write yourself a comphrehensive report about what went down at the dealer, while you still remember all the details.
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Old 02-03-2019, 10:21 AM
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I'm sorry to hear that. That's very disappointing. I guess at this point, I'll keep documenting when it happens again.
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Old 02-03-2019, 12:07 PM
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Originally Posted by gurney View Post
Pick the car up today, 02/01/19 was advised even though the service manager, service writer and tech saw the car with the airbag light on, Acura was advising No Problem found- working according to factory specs. They didn't have a service invoice prepared and were just going to give me the car back. I advised I wanted some paperwork. An invoice was prepared that was inaccurate indicating the light turned off when my wife shifted in the seat and the light did not come back on. No mention of the computer being hooked up and the light coming back on while it was hooked up. The service manager left the area after the light shut off the first time and was not there when the technician was looking at it when the light came on the second time. Service writer had left to go get a loaner car.
So Acura advises nothing else can be done, working as designed. No other parts to replace. Service adviser indicated that if the car was in a front end collision and the light was on the airbag would not deploy. Have hired an attorney and filed claim re Lemon Law. Disappointing.
PS : No problem with the airbag light on any of the (4 RDX's 2MDX's )loaner cars with my wife in the front seat.
That dealer is garbage!!
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Old 02-07-2019, 10:54 AM
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We are having the same problem. The airbag off light wouldn’t go off two days after we purchased the RDX. We brought the car in for service and our local dealer could never duplicate the problem. Luckily I took pictures of each event. After the dealership had the car the second time they supposedly recalibrated everything and solved the problem. They had the vehicle nine days. We picked it up and got ten miles away from the dealership, my wife went into a store to pick up something, got back in to the RDX, and the airbag off light wouldn’t go off. I took a picture of the malfunction and immediately drove back to the dealership where the service manager and service advisor saw that the light was on with my wife in the passenger seat and the vehicle running.
They immediately gave me a loaner and kept our vehicle another 16 days.
They changed all the sensors in the seat which which worked for about a week. Acura claimed that everything was working normally and that my wife probably wasn’t sitting in the seat correctly or the sensors weren’t taking into account the weight of her legs. She weighs 100lbs which is much more than the 65lb threshold listed in the owners manual.
We had financed the RDX and Acura offered to pay one months payment as a sign of good faith. Of course, they wanted me to sign a release which I refused to do.
The airbag light has continued to malfunction. I have pictures of about a dozen different times of the light staying on. We filed a lemon law suit the end of December. Honda has refused to settle and our lawyers are filing a lawsuit against Honda. They expect it to take 6-8 months if Honda doesn’t settle. I’m bringing the vehicle back to the dealership this week again as per the lawyers instructions.
I think the worst part about this situation is the uncertainty of not knowing if the passenger airbag will function correctly in the unlikely event of a serious accident.
I’ll try to keep everyone informed on how this case progresses.
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Old 02-07-2019, 12:34 PM
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I can’t feel comfortable that it is the light only. That light is there to demonstrate that the airbag will not go off, so how can they assure that even with the light on, the airbag will work as required?

I don’t think they can.
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Old 02-07-2019, 12:43 PM
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I wish I could get Acura to understand that
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Old 02-07-2019, 03:05 PM
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Gurney,
In Arizona, you are well within your rights to file a lemon law complaint with your Better Business Bureau Auto Line and to get a replacement car once it has been out of service for 30 or more days. Sounds like you have the documentation you need, so go forth and be safe.

AZ Attorney General's Office
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Old 02-15-2019, 06:00 PM
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Passenger Airbag switch light. Update

Our attorney heard from Acura/Honda asking us to bring the car in one more time for their final attempt to fix the problem telling me to bring the car in 2/12/19 at 10am. I arrived ten minutes early and talked to my usual service writer and he had no idea I had an appointment. Rescheduled for Thursday 2/14/19. Heard from the local dealer service writer at 7:40 am on 2/14/2019, that Acura {factory) wanted to reschedule it for 2/26/2019, 10:00am so that their factory rep technicians could be there to look at the car. Heard today from my attorney that Honda/Acura was denying the claim and not going to provide any relief for the car.
I checked in Az with the BBB auto line re the lemon and Acura/Honda do not participate in the program.
The dealership has seen one video of the car on the road with the airbag light switch on. Acura customer relations Amari, was not interested in having copies of the video when we filed our complaint. Guess we will be going to arbitration and then court.
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Old 02-17-2019, 09:41 AM
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That's super disappointing customer service. I do really like the vehicle but some obvious bugs and Acura's slow or lack of action could easily make me regret moving to this brand anytime soon.
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Old 02-17-2019, 03:58 PM
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It’s terrible dealing with Acura client relations. I would call or email my case manager and it would take a week for a response.
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Old 02-18-2019, 05:06 PM
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I also filed a report with the NHTSA. If everyone who is having this problem reported it to the NHTSA maybe Acura would try a little harder to resolve this.
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