Dell's LCD Dead Pixel Policy?
09-22-2004, 10:08 PM
#1
styling on you
Thread Starter
Join Date: Jun 2003
Location: Los Angeles, California
Age: 34
Posts: 5,274
Likes: 0
Received 2 Likes
on
1 Post
Dell's LCD Dead Pixel Policy?
I just ordered a Samsung 710T for 408 dollars. Original price is 495 but Dell is doing 10% off monitors, and I found a coupon for an extra 35 dollars off. Deal ends today just letting you guys know.
Alright, so as many of you may know, LCDs may have dead pixels, and I'm curious if I have a dead pixel in an annoying spot (say the center of the screen) would i be able to get dell to replace it?
Alright, so as many of you may know, LCDs may have dead pixels, and I'm curious if I have a dead pixel in an annoying spot (say the center of the screen) would i be able to get dell to replace it?
09-22-2004, 10:42 PM
#2
Safety Car
Use the MonitorsDirect Calibrator on this page to check your new monitor; http://www.monitorsdirect.com/toolkit/
If you are not happy with your purchase, TELL them you are sending it back! They have a 30 day satisfaction guarantee. A trick that I and many friends have used before; at day 20 call Dell and tell them you want a RMA number to return the item because you do not think you got your moneys worth and Fry's, Circuit City or whoever has a item for less $$ that will fit your needs. Got a $150.00 credit on the last Dell I purchased doing this!
If you are not happy with your purchase, TELL them you are sending it back! They have a 30 day satisfaction guarantee. A trick that I and many friends have used before; at day 20 call Dell and tell them you want a RMA number to return the item because you do not think you got your moneys worth and Fry's, Circuit City or whoever has a item for less $$ that will fit your needs. Got a $150.00 credit on the last Dell I purchased doing this!
09-22-2004, 10:53 PM
#3
The Bearwok
Join Date: Jul 2003
Location: West Michigan - Grand Rapids
Age: 41
Posts: 1,318
Likes: 0
Received 0 Likes
on
0 Posts
Dell will replace it no problem in my experience, i am basically the dell guy at my company, and we are pretty big, so if you run into trouble i can have one of my account rep's put in a good word. One of my old buddies had a laptop motherboard go out and they were giving him some trouble, i called up and he had a whole new laptop a week later.
09-22-2004, 10:55 PM
#4
Team Owner
iTrader: (1)
Join Date: May 2003
Location: Leesburg, Virginia
Age: 41
Posts: 36,474
Received 249 Likes
on
175 Posts
I had a monitor replaced by Dell once. No big deal, they try and "troubleshoot" the problem over the phone; yeah like that'll help...
Then they sent a new monitor, I packed my old one up in the box they sent the new monitor in, and shipped it back to them. Everything, including shipping, was covered under warranty.
Then they sent a new monitor, I packed my old one up in the box they sent the new monitor in, and shipped it back to them. Everything, including shipping, was covered under warranty.
09-22-2004, 11:02 PM
#5
styling on you
Thread Starter
Join Date: Jun 2003
Location: Los Angeles, California
Age: 34
Posts: 5,274
Likes: 0
Received 2 Likes
on
1 Post
Originally Posted by charlesgage
Dell will replace it no problem in my experience, i am basically the dell guy at my company, and we are pretty big, so if you run into trouble i can have one of my account rep's put in a good word. One of my old buddies had a laptop motherboard go out and they were giving him some trouble, i called up and he had a whole new laptop a week later.
Hopefully there arent any dead pixels though
09-22-2004, 11:53 PM
#6
Moderator Alumnus
One of my friends went through 4 LCD monitor exchanges with Dell before just giving up and sticking with the last one which had I think 4 hot pixels.
09-23-2004, 12:18 AM
#7
styling on you
Thread Starter
Join Date: Jun 2003
Location: Los Angeles, California
Age: 34
Posts: 5,274
Likes: 0
Received 2 Likes
on
1 Post
Originally Posted by ChodTheWacko
One of my friends went through 4 LCD monitor exchanges with Dell before just giving up and sticking with the last one which had I think 4 hot pixels.
Trending Topics
, his friend musta had bad luck
09-23-2004, 08:06 AM
#10
Masshole
Join Date: Jul 2001
Location: MA
Age: 53
Posts: 12,755
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by SeCsTaC
I just ordered a Samsung 710T for 408 dollars. Original price is 495 but Dell is doing 10% off monitors, and I found a coupon for an extra 35 dollars off. Deal ends today just letting you guys know.
Alright, so as many of you may know, LCDs may have dead pixels, and I'm curious if I have a dead pixel in an annoying spot (say the center of the screen) would i be able to get dell to replace it?
Alright, so as many of you may know, LCDs may have dead pixels, and I'm curious if I have a dead pixel in an annoying spot (say the center of the screen) would i be able to get dell to replace it?
Most likely, if the LCD were still under warranty, you would deal directly with the manufacturer, Samsung in your case.
09-23-2004, 08:09 AM
#11
Administrator Alumnus
Certainly depends on the manufacturer, but in Apple's case I think anything under 4 dead pixles is found acceptable. Personally, I find that crap, but...
If Dell takes them back for even one dead pixel, kudos...
If Dell takes them back for even one dead pixel, kudos...
09-23-2004, 08:10 AM
#12
Masshole
Join Date: Jul 2001
Location: MA
Age: 53
Posts: 12,755
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Scrib
Certainly depends on the manufacturer, but in Apple's case I think anything under 4 dead pixles is found acceptable. Personally, I find that crap, but...
If Dell takes them back for even one dead pixel, kudos...
If Dell takes them back for even one dead pixel, kudos...
09-23-2004, 08:15 AM
#13
Administrator Alumnus
Originally Posted by tmk70
If I got a dead pixel, I'd just press the shit out of the screen to put others out, then I'd make the call.
Sometimes one can massage the pixel back into play. A gentle rub over the affected area sometimes brings the bishes back to life.
Or your method for getting an RMA. :P
09-23-2004, 08:21 AM
#14
Mmmmm...sausage...
Join Date: Jul 2003
Location: Birmingham, AL
Age: 62
Posts: 275
Likes: 0
Received 0 Likes
on
0 Posts
Dell just replaced a 19" flat panel Ultra Sharp for me earlier this week because the screen got scratched in an office move. I was surprised. We always purchase the 3-years Gold service plan though.
09-23-2004, 10:03 AM
#16
Moderator Alumnus
Originally Posted by SeCsTaC
omg... you just destroyed my day
My old oly 2020z had a hot pixel and I didn't notice for a long time, then forgot about it and stopped noticicing.
Most of the time hot pixels are not a big deal.
- Frank
09-23-2004, 10:23 PM
#18
styling on you
Thread Starter
Join Date: Jun 2003
Location: Los Angeles, California
Age: 34
Posts: 5,274
Likes: 0
Received 2 Likes
on
1 Post
alright mixed feelings here =D I didnt order any extra/extended warranty (afaik i didn't even see one). Am i still good, will they still replace it?
09-23-2004, 11:33 PM
#20
Safety Car
Originally Posted by SeCsTaC
alright mixed feelings here =D I didnt order any extra/extended warranty (afaik i didn't even see one). Am i still good, will they still replace it?
http://www1.us.dell.com/content/topi...f&~section=010
09-24-2004, 02:08 AM
#21
VOTE OUT THE BUSH REGIME
Join Date: Mar 2002
Location: PHX
Posts: 2,207
Likes: 0
Received 0 Likes
on
0 Posts
My main dell 17 inch has one dead pixel... that shit makes me mad! It's only one pixel though so its not enough for me to bitch about to our network admin at work.
However if this was my home monitor I would be furious and be calling the shit out of them trying to get it replaced. It's fucking great how cheap the big LCD's are getting. Most of the people at my work have 2 20 inch Dell LCD's...
However if this was my home monitor I would be furious and be calling the shit out of them trying to get it replaced. It's fucking great how cheap the big LCD's are getting. Most of the people at my work have 2 20 inch Dell LCD's...
09-24-2004, 02:27 AM
#22
styling on you
Thread Starter
Join Date: Jun 2003
Location: Los Angeles, California
Age: 34
Posts: 5,274
Likes: 0
Received 2 Likes
on
1 Post
Originally Posted by Dan
Looks like it is now a 21 day satisfaction warranty.
http://www1.us.dell.com/content/topi...f&~section=010
http://www1.us.dell.com/content/topi...f&~section=010
Thread
Thread Starter
Forum
Replies
Last Post
SidhuSaaB
3G TL Problems & Fixes
18
05-30-2020 12:40 AM
kb1rl
2G RL Audio, Bluetooth, Electronics & Navigation
5
09-30-2015 10:17 AM