Navigation works but clock not working - Page 8 - AcuraZine - Acura Enthusiast Community

Notices

Navigation works but clock not working

Old 10-07-2017, 03:00 PM
  #281  
Registered Member
 
Join Date: May 2009
Location: San Diego, CA
Posts: 7
Thanked 1 Time in 1 Post
If Alpine is really working on a fix for this, maybe they could issue a 2017 map update DVD along with the fix for around $99. Wouldn't that be nice for all involved.
Craig92117 is offline  
The Following User Says Thank You to Craig92117 For This Useful Post:
eddiepants (10-09-2017)
Old 10-12-2017, 04:31 AM
  #282  
M_T
Registered Member
 
Join Date: Oct 2017
Age: 70
Posts: 7
Thanked 6 Times in 2 Posts
1024 weeks & gps

I haven't read all the posts, so I apologize if this point has been made before.

As you can deduce from the US Naval Observatory page, GPS Week Rollover, part of the GPS signal is the week number, which runs from 0 to 1023 and then repeats again, just like your odometer rolling over. As the page says, it is up to the user to handle this properly. Obviously the designers of the software of our clocks did not handle that properly. It wasn't a 10-bit counter in the car's clocks, it was a counter in the GPS system.

Equally, obviously, there are 2 or more versions of GPS software in our receivers. The software probably takes the current GPS week and subtracts off the original week of their design (call it Acura epoch GPS week 0, which may be GPS week 999), and uses that to do various sanity checks or calculations required for proper GPS usage. (I don't think mine every shows the date. So I don't know why they'd need the date, unless it just wants to make it available electrically.) One set of software must have failed its sanity checks somewhere, but after 4 weeks (or was it 30 days??) its checks no longer failed, and the clocks started showing the right time (even if they thought it was the wrong date somewhere). The second set of software probably "improved" on those checks so that they continue to fail after the 4 weeks.

I expect they are working on a fix, but not simply because of those of us already affected, but more for the potential buyers of new or used Acuras that might be worried that their resale value will drop in year 17.

My 2002 TL (nav updated by dvds) still is showing 0:00 and I sorely miss the clock. Yet I have to say my car has treated me so well that Acura will be my first choice for a replacement, given other things are equal.

If they did issue an update, I'd pay good money for one that had a better search. When I look for a store by name, I don't want to wade through similar named stores 3,000 miles away! (True, I use my phone for that, but it is more convenient to have my car do the guidance. It won't run out of battery.)
M_T is offline  
The Following 5 Users Say Thank You to M_T For This Useful Post:
allyn (10-13-2017), Craig92117 (10-12-2017), eddiepants (10-15-2017), Nick (10-12-2017), sunland man (10-18-2017)
Old 10-13-2017, 11:16 AM
  #283  
Registered Member
iTrader: (1)
 
Join Date: Apr 2005
Posts: 287
Thanked 9 Times in 8 Posts
Mine still hasnt come back either.
johnny14 is offline  
Old 10-14-2017, 09:01 AM
  #284  
Registered Member
 
Join Date: Sep 2009
Posts: 29
Thanked 0 Times in 0 Posts
M_T sounds very knowledgeable...is there any chance of this resetting all by itself ????
sunland man is offline  
Old 10-14-2017, 05:43 PM
  #285  
Registered Member
 
Warzau's Avatar
 
Join Date: Aug 2006
Age: 46
Posts: 7
Thanked 0 Times in 0 Posts
No joy here yet. Was thinking of a forcing a download of a older map disc and see if that works.
Warzau is offline  
Old 10-15-2017, 07:28 AM
  #286  
Registered Member
 
Join Date: Jan 2014
Posts: 42
Thanked 8 Times in 7 Posts
M_T thanks for the info.
But I don't think you will fine the search in the new Acura any better and possible a lot worse. My wife have a 2015 MDX ADV and she has given up on the nav. Do a search by voice and by the time it actually determines what you want to search for you will probable have arrived. Do a search by name by keyboard and if it find it as you stated if is not the one down the street but more likely 5 states over. I'm hoping that the new 2018 Goldwing that I will be in the market for doesn't suffer this same problem.
eddiepants is offline  
Old 10-16-2017, 03:26 PM
  #287  
Registered Member
 
Join Date: Jun 2017
Age: 27
Posts: 12
Thanks: 0
Thanked 1 Time in 1 Post
We are lucky Acura took the time to look into the issue, and some people go their clocks fixed.

I understand people needing the clock and all, but honestly why not just retrofit the none-navi cluster, extend the wires, get the manual climate control bar. And just get a double din Android Auto / Carplay deck.

The stock navi is absolute garbage in this day and age.
Onsit is offline  
Old 10-17-2017, 06:20 PM
  #288  
Registered Member
 
SuperGreg's Avatar
 
Join Date: Feb 2014
Posts: 649
Thanked 51 Times in 49 Posts
Sounds like a lot of work just to get my clock back.
SuperGreg is offline  
Old 10-18-2017, 07:54 AM
  #289  
Registered Member
 
Join Date: Apr 2001
Location: Marlboro, Mass
Age: 63
Posts: 126
Thanked 0 Times in 0 Posts
problem continues to lurk in our future

Hey all,

Here's something to look forward to - once all these clocks auto-correct, this same problem will occur again in another 15 years or so!
Nick is offline  
Old 10-24-2017, 09:10 PM
  #290  
Unregistered Member
iTrader: (2)
 
Karanx7's Avatar
 
Join Date: Dec 2010
Location: Phoenix, AZ
Age: 28
Posts: 3,829
Thanked 441 Times in 362 Posts
I fixed mine by reverting to the old Navi DVD that came with the car.
Karanx7 is offline  
Old 10-26-2017, 04:04 PM
  #291  
Registered Member
 
Join Date: Jul 2001
Location: GEORGIA U.S.A.
Posts: 162
Thanks: 0
Thanked 0 Times in 0 Posts
Originally Posted by Karanx7 View Post
I fixed mine by reverting to the old Navi DVD that came with the car.
Great! How do I revert to my old disk?
fasTLane is offline  
Old 10-26-2017, 04:22 PM
  #292  
Registered Member
 
Join Date: Jan 2016
Age: 26
Posts: 294
Thanked 18 Times in 17 Posts
Originally Posted by Onsit View Post
We are lucky Acura took the time to look into the issue, and some people go their clocks fixed.

I understand people needing the clock and all, but honestly why not just retrofit the none-navi cluster, extend the wires, get the manual climate control bar. And just get a double din Android Auto / Carplay deck.

The stock navi is absolute garbage in this day and age.
Or just do a base model conversion and stick a garmen on the window 😂
Darksyne is offline  
Old 10-27-2017, 08:23 AM
  #293  
Registered Member
 
Join Date: Jul 2015
Posts: 141
Thanked 6 Times in 4 Posts
Originally Posted by Darksyne View Post
Or just do a base model conversion and stick a garmen on the window 😂
has anybody tried the update disc on acuranavi.com yet?
02tl-p is offline  
Old 10-28-2017, 05:27 PM
  #294  
Unregistered Member
iTrader: (2)
 
Karanx7's Avatar
 
Join Date: Dec 2010
Location: Phoenix, AZ
Age: 28
Posts: 3,829
Thanked 441 Times in 362 Posts
Originally Posted by fasTLane View Post
Great! How do I revert to my old disk?
I made a video on how to revert to an old disc here:

Karanx7 is offline  
The Following 4 Users Say Thank You to Karanx7 For This Useful Post:
doopstr (10-29-2017), fffjxc (11-17-2017), Kmizzal00TL (11-27-2017), Nick (11-13-2017)
Old 10-29-2017, 07:21 AM
  #295  
Registered Member
 
Join Date: Jul 2015
Posts: 141
Thanked 6 Times in 4 Posts
Originally Posted by Karanx7 View Post
I made a video on how to revert to an old disc here:

https://www.youtube.com/watch?v=O4o5xsjmv0A
thisbworked justt fine my clock is back!
02tl-p is offline  
Old 10-29-2017, 12:19 PM
  #296  
Registered Member
 
Join Date: Aug 2004
Location: NJ
Age: 58
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
Originally Posted by Karanx7 View Post
I made a video on how to revert to an old disc here:

https://www.youtube.com/watch?v=O4o5xsjmv0A
Once you downgraded, can you upgrade to the latest DVD and keep the clock working?
WillK6 is offline  
Old 10-29-2017, 01:37 PM
  #297  
Registered Member
 
Join Date: Aug 2004
Location: NJ
Age: 58
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
Originally Posted by WillK6 View Post
Once you downgraded, can you upgrade to the latest DVD and keep the clock working?
I just downgraded from the latest 2.a Navi disc to the prior 2.11 and the clock did not start working again. Do I have to downgrade back to the original v1 Navi disc?
WillK6 is offline  
Old 10-29-2017, 02:30 PM
  #298  
Registered Member
 
Join Date: May 2015
Posts: 17
Thanked 0 Times in 0 Posts
Originally Posted by Kozfire2003 View Post
My 1999 TL is doing the same 0:00 time thing. I noticed it on 9/2/16, but that was my first time in the car since two week prior. It is been called a Y2K timeout type situation.
My 2000 TL3.2 clock continuously displays "0:00" and my radio works but sounds like crap.

The only troubleshooting info I can find on this says that I need to reset (download) the system with an older (99 vintage) Navigation disk.This been called an Elvis/Y2K related isssue.
I don't understand this, but I don't have the disk or the file that I need from the disk. Has anyone had any luck proving this fixes this problem? Thanks!
JamesTL3.2 is offline  
Old 10-29-2017, 04:04 PM
  #299  
Unregistered Member
iTrader: (2)
 
Karanx7's Avatar
 
Join Date: Dec 2010
Location: Phoenix, AZ
Age: 28
Posts: 3,829
Thanked 441 Times in 362 Posts
Originally Posted by 02tl-p View Post
thisbworked justt fine my clock is back!
Cool, I'm glad I was able to help!
Originally Posted by WillK6 View Post
Once you downgraded, can you upgrade to the latest DVD and keep the clock working?
No, only the original disc will have the clock working. I've gone back and forth several times to make the video.
Originally Posted by WillK6 View Post
I just downgraded from the latest 2.a Navi disc to the prior 2.11 and the clock did not start working again. Do I have to downgrade back to the original v1 Navi disc?
As I said in the video, you must use the original disc that came with your car.
Originally Posted by JamesTL3.2 View Post
My 2000 TL3.2 clock continuously displays "0:00" and my radio works but sounds like crap.

The only troubleshooting info I can find on this says that I need to reset (download) the system with an older (99 vintage) Navigation disk.This been called an Elvis/Y2K related isssue.
I don't understand this, but I don't have the disk or the file that I need from the disk. Has anyone had any luck proving this fixes this problem? Thanks!
Did you even read this thread? If you have a 2000TL then you need to revert to your original Navi DVD that came with your car. The 99TL used a hard drive based system I think, and is unrelated to the current DVD problems on the 00-03 TL cars.
Karanx7 is offline  
Old 10-29-2017, 09:17 PM
  #300  
Registered Member
 
Join Date: Jun 2009
Location: puyallup wa
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
I appreciate your efforts, Karanx7. It did indeed resurrect my clock. Sadly, the clock is precisely one hour off and cannot be adjusted. Neither changing time zone, nor pushing HOUR+/HOUR- buttons make any difference. Still, it beats 00:00, and it will be correct when we are not in DST.
starlifter f/e is offline  
Old 10-30-2017, 04:50 PM
  #301  
Registered Member
 
Join Date: May 2015
Posts: 17
Thanked 0 Times in 0 Posts
Thanks! But my Original DVD is gone. All I have is one of the latest 2013 DVD. Do I have to wait for something to change at Acura?
JamesTL3.2 is offline  
Old 11-05-2017, 04:58 PM
  #302  
Registered Member
 
Iggy's Avatar
 
Join Date: Nov 2001
Location: Southern N.H.
Posts: 1,332
Thanked 107 Times in 94 Posts
Well shit. My clock works(original DVD) but when I tried to change the time since the changeover last night..........no can do.

As soon as I get into the clock adjustment screen the time goes to 0:00 and cannot be changed. Once I reboot the NAV, time comes back up to the old setting.

Oh well.
Iggy is offline  
Old 11-06-2017, 12:32 PM
  #303  
Registered Member
 
Join Date: Jul 2001
Location: GEORGIA U.S.A.
Posts: 162
Thanks: 0
Thanked 0 Times in 0 Posts
I believe this fix is only showing PST. I am EST here. I am always -3 hours off no matter what I set. Better than 0:00 though.
fasTLane is offline  
Old 11-07-2017, 11:14 PM
  #304  
Registered Member
 
Join Date: Aug 2004
Location: NJ
Age: 58
Posts: 9
Thanks: 0
Thanked 1 Time in 1 Post
My temporary navi clock solution

My temp solution to the Navi clock issue.
6$ at Pep Boys
WillK6 is offline  
Old 11-16-2017, 07:37 PM
  #305  
Registered Member
 
Join Date: Aug 2017
Age: 57
Posts: 14
Thanked 7 Times in 3 Posts
Originally Posted by Karanx7 View Post
I made a video on how to revert to an old disc here:

https://www.youtube.com/watch?v=O4o5xsjmv0A
I must have upgraded 2x since the original disk. I took out the current version and downgraded per your video but no luck. Still showing 0:00. By chance your video indicates you would put up a version of the original disk. Is that on this forum?

thx in advance.

ffjxc 2002 MDX
fffjxc is offline  
Old 11-16-2017, 09:21 PM
  #306  
Registered Member
 
frankjnjr's Avatar
 
Join Date: Jul 2014
Location: baltimore, md
Age: 75
Posts: 855
Thanked 125 Times in 103 Posts
Originally Posted by Karanx7 View Post
I made a video on how to revert to an old disc here:

https://www.youtube.com/watch?v=O4o5xsjmv0A
Hey Karanx7, Really appreciate the great tutorial you took the time to prepare. I no longer have the original disk that came with my 2003 TLS, built in 02/2002. I updated to the 2013 version shortly after purchasing the car. I have acquired a 2002 ver.2.058 black disc. Is there a way to tell if this version, 2.058, is the version that came with my car? I want to use your tutorial to get my clock back, but I would like not to screw it up.
frankjnjr is offline  
Old 11-16-2017, 09:27 PM
  #307  
Unregistered Member
iTrader: (2)
 
Karanx7's Avatar
 
Join Date: Dec 2010
Location: Phoenix, AZ
Age: 28
Posts: 3,829
Thanked 441 Times in 362 Posts
Originally Posted by frankjnjr View Post
Hey Karanx7, Really appreciate the great tutorial you took the time to prepare. I no longer have the original disk that came with my 2003 TLS, built in 02/2002. I updated to the 2013 version shortly after purchasing the car. I have acquired a 2002 ver.2.058 black disc. Is there a way to tell if this version, 2.058, is the version that came with my car? I want to use your tutorial to get my clock back, but I would like not to screw it up.
Might as well try it. You could upgrade back to the other disc anytime.
Karanx7 is offline  
The Following User Says Thank You to Karanx7 For This Useful Post:
frankjnjr (11-17-2017)
Old 11-17-2017, 01:51 PM
  #308  
Registered Member
 
doopstr's Avatar
 
Join Date: Jan 2001
Location: Jersey
Age: 47
Posts: 22,936
Thanked 928 Times in 577 Posts
This will never get fixed
doopstr is offline  
Old 11-17-2017, 02:36 PM
  #309  
Registered Member
 
frankjnjr's Avatar
 
Join Date: Jul 2014
Location: baltimore, md
Age: 75
Posts: 855
Thanked 125 Times in 103 Posts
Originally Posted by Karanx7 View Post
Might as well try it. You could upgrade back to the other disc anytime.
Thank You again Karanx7, Just reverted back to the 2002 disc, per your excellent tutorial, and it worked perfectly. I never use the Acura GPS feature anyway, the free, WAZE App. on my Iphone, is way superior. I have missed having a clock, though. For SHAME, ACURA. Being without a clock is my reward for spending $125.00, for your now worthless, 2011 updated disc!!!
frankjnjr is offline  
Old 11-28-2017, 09:56 AM
  #310  
Registered Member
 
Join Date: Sep 2017
Age: 30
Posts: 17
Thanks: 0
Thanked 3 Times in 3 Posts
Originally Posted by doopstr View Post
This will never get fixed
Watch the twitter this week.
hrpuffnstuff12 is offline  
Old 11-28-2017, 10:11 AM
  #311  
Registered Member
 
Join Date: Jul 2001
Location: GEORGIA U.S.A.
Posts: 162
Thanks: 0
Thanked 0 Times in 0 Posts
Hopefully, the update will include a disk with the latest map software. A goodwill upgrade?
fasTLane is offline  
Old 11-28-2017, 10:13 AM
  #312  
Registered Member
 
Join Date: Sep 2016
Posts: 207
Thanked 4 Times in 3 Posts
Guys just buy stick clock and forget about it. Spend yours energy at upper and lower ball joints, tie end rods. Those are thing that matters.
bbsitum is offline  
Old 11-28-2017, 07:01 PM
  #313  
New Member
 
Join Date: Sep 2009
Age: 50
Posts: 2
Thanks: 0
Thanked 2 Times in 1 Post
I called Acura back in August and created a ticket and referenced this forum thread. At that time they were aware of the issue but no fix was pending. I called today and they indicated that a fix had been found and they were in the process of dispatching update discs to correct the problem. They didn't have a time frame but the discs are supposed to be sent out in the order that the tickets were raised. I asked if I could just go to the dealer and get it done but I was told that dealers weren't going to be sent any of the fixes. I asked if they could upload the fix to the site and we can burn our own dvd but they said no. So at least we're nearer a resolution
richfei is offline  
The Following 2 Users Say Thank You to richfei For This Useful Post:
luckyrandy2003 (11-30-2017), Nick (11-30-2017)
Old 11-29-2017, 08:16 PM
  #314  
New Member
 
Join Date: Nov 2017
Age: 57
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Clock 00

Originally Posted by Karanx7 View Post
Might as well try it. You could upgrade back to the other disc anytime.
can get a copy of the original disk for my 2001 to? I will be glad to pay for it.
NancyK500 is offline  
Old 12-01-2017, 08:45 PM
  #315  
Registered Member
 
Join Date: Aug 2017
Age: 57
Posts: 14
Thanked 7 Times in 3 Posts
https://twitter.com/AcuraClientCare
For clients with a 01-03 CL, 00-03 TL, 00-03 RL, or 01-02 MDX still experiencing the Navi clock displaying 00:00, please call 800-382-2238 option 7. When calling please have the current version of your Navi disc ready. If you need assistance in locating this, we can help.
0 replies 0 retweets 0 likes

Twitter post pinned to their site. They are only open 6am-5pm PST Monday thru Friday. Of course saw this at 5:30pm tonight, called and they were closed. Looks like Monday morning. Waited over 3 months so what's another 2 days I guess.
fffjxc is offline  
The Following 5 Users Say Thank You to fffjxc For This Useful Post:
lateralus (12-03-2017), luckyrandy2003 (12-14-2017), M_T (12-06-2017), Nick (12-11-2017), ScotTLTypeS (12-04-2017)
Old 12-04-2017, 10:57 AM
  #316  
Registered Member
 
Join Date: Sep 2006
Location: Virginia
Posts: 17
Thanks: 0
Thanked 2 Times in 2 Posts
Thumbs up Replacement Navi disc confirmed

Just spoke with Kevin at Acura Client Relations at the x2238 number previously provided (many thanks!) and provided my Case File # from my September contact with Acura. Kevin confirmed that a replacement navigation disc would be provided in a couple of weeks. He failed to ask me for my navigation disc Version number, but when I told him Acura communications documented in this forum indicated I needed to provide it, he thanked me because YES, one does need to provide the navi version number because apparently the clock fix differs depending on the navi disc version. Standby, zero-clock people!
beeker is offline  
Old 12-04-2017, 11:01 AM
  #317  
Registered Member
 
Join Date: Jul 2001
Location: GEORGIA U.S.A.
Posts: 162
Thanks: 0
Thanked 0 Times in 0 Posts
What happens if one upgrades later to a newer version?
fasTLane is offline  
Old 12-04-2017, 11:55 AM
  #318  
Registered Member
 
frankjnjr's Avatar
 
Join Date: Jul 2014
Location: baltimore, md
Age: 75
Posts: 855
Thanked 125 Times in 103 Posts
Acura clock issue patch disc

FWIW: Spoke with Lisa at Acura client relations this morning. I advised her that I previously upgraded to the 2012 Ver.2.A0 disc, than reverted back to my original 2002 disk, to regain the clock feature. It seems, that simply re-loading my 2012 Ver.2.A0 disc, than installing the Acura supplied patch disc, and than reloading my 2012 disk, should resolve the clock issue. The Acura supplied patch disc is not an upgraded map disk, but just a patch disc to correct the glitch. Lisa further advised that I can expect the patch disc to arrive in FOUR TO SEVEN WEEKS! I further advised Lisa that I contacted Acura Client Services on 17 Oct. 2017 regarding the clock issue and was advised that Acura would notify me when a fix becomes available! Never heard back!

Last edited by frankjnjr; 12-04-2017 at 12:02 PM. Reason: to add to topic
frankjnjr is offline  
Old 12-06-2017, 12:51 PM
  #319  
M_T
Registered Member
 
Join Date: Oct 2017
Age: 70
Posts: 7
Thanked 6 Times in 2 Posts
Thanks to all that posted here & informed Acura of the problem! Thanks to Acura for providing a fix for this. Errors happen; how a person or a company deals with them is a differentiator.

I called Acura Customer Service (thanks to fffjxc for posting the tweet) today and they will be sending the patch disk out in a couple of weeks. Note that they need the disk version (off the disk) and not the software version (available from the console). As I understand it, this will be a patch disk that we will load on top of the current disk. (If I'm right, you load the disk you currently have, then you put this in, and then you go back to the main disk. You'll need to keep your current disk.)

Hmmm... This patch disk may help indicate how to make patch disks as was done in these 2005 threads for the next generation navigation systems.
https://web.archive.org/web/20080617...4&page=1&pp=25
https://acurazine.com/forums/audio-v...ntinue-288313/
It seems people liked changing the images.
M_T is offline  
The Following User Says Thank You to M_T For This Useful Post:
luckyrandy2003 (12-14-2017)
Old 12-13-2017, 07:46 AM
  #320  
Registered Member
 
Iggy's Avatar
 
Join Date: Nov 2001
Location: Southern N.H.
Posts: 1,332
Thanked 107 Times in 94 Posts
I request that whoever get's the patch disk first to please copy and make it available online.
Iggy is offline  

Thread Tools
Search this Thread
Quick Reply: Navigation works but clock not working


Contact Us Advertising Cookie Policy Privacy Statement Terms of Service

© 2018 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.