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Old 07-08-2015, 03:08 PM
  #81  
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^Is that what they did in the other cities where they operate without legal hassle? I haven't really followed their agenda.
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Old 07-08-2015, 04:29 PM
  #82  
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Originally Posted by Doom878 View Post
^Is that what they did in the other cities where they operate without legal hassle? I haven't really followed their agenda.
Nope. If they don't get the necessary permits or city permission to operate, they say "F it" and operate illegally.

Uber expansion strategy: Using consumers and petitions to fight local regulators.

Uber is accustomed to barging into cities and continuing to operate regardless of what local regulators do and say.

On Sunday, Leandre Johns, an Uber general manager, sent a letter to the San Antonio mayor and city council stating that if certain regulations were adopted this week, it would "likely result in Uber closing their operations" in the area.

Uber brought its low-cost ride-sharing platform known as UberX to San Antonio in March, and spent several months waiting for a local task force to present recommendations on how its service should be regulated. The proposed changes would require drivers to get a "full physical and eye exam before driving," "take a pre-scheduled drug test," be certified as able to read and speak English, complete a "defensive driving course," and subject their vehicles to "random checks." Uber estimates that complying with all of this would cost drivers about $300 apiece.

In addition to sending that letter, Uber has started an online petition asking San Antonio residents to "help stop this bill!" The petition currently has 9,077 signatures, about 25 percent away from its goal of 12,000. Here, Uber takes care to sound far more helpless than it does to the mayor and city council—telling readers that local regulators "will force Uber out of San Antonio," not that Uber might choose to leave rather than comply.

Rallying local citizens to its cause has become a tried and true strategy for Uber, which readily admits that it is running a political campaign as much as a business one. When Germany imposed a nationwide ban on Uber in September, the ride service ignored the ruling and kept operating, making the familiar bet that demand for its service would overwhelm attempts by local regulators to suppress it. (Uber's bet turned out to be right; the ban lasted all of two weeks.) As Uber becomes bigger and more pervasive, this tactic gets less and less risky. For every city or country that tries to ban its service, Uber can point to dozens of others that have not, and marshal support from the hundreds or thousands of other riders in nearby areas who like and support its operations.

As San Antonio's government prepares to vote on the proposed regulations, Uber is facing a fresh wave of resistance around the world. In Portland, Oregon, it was hit on Monday with a lawsuit and asked to suspend operations immediately. On Tuesday, it was banned in Spain and Thailand, and over the weekend it was kicked out of New Delhi after a driver was accused of raping a passenger.* In each of these cases, though, the local regulators aren't trying to regulate Uber—they're trying to stop it. Which might explain why Uber is not threatening in these cases to leave, but to stay.

In Portland, Uber is already mustering a counteroffensive with a petition; in New Delhi it has pledged to improve the background check process. In Spain and Thailand it's too soon to tell what will happen, but odds are Uber plans to keep Ubering on anyway. San Antonio alone is the outlier. Right now, Uber claims it's ready to leave if it doesn't get its way. Should the proposed regulations actually pass this week, they'll be an interesting test of how credible that threat is.
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Old 07-08-2015, 05:21 PM
  #83  
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Sucks they may leave here but the same thing happened in Palm Beach and didn't last very long. As for ignoring the rules, Broward banned them at the airport but I didn't learn that until I took my third trip to and from the airport. They just ask you sit in the front seat and exit quickly.

I see why the cabs are upset but it is so nice to get in a clean car with someone that speaks english. I have taken a ton of Uber rides and I think I only have had one weird guy that just talked about how much it sucked, that they don't get paid enough, didn't get enough rides, etc. He also started driving me to the airport in the wrong direction, despite what his phone was telling him and after I got him turned around, he then ended up in the wrong direction again. Otherwise, clean and good rides, cabs here and in other cities are nasty and seem like they could fall apart.
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Old 07-09-2015, 07:16 AM
  #84  
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Crazy where the consumer demands a product even though it's illegal and it forces lawmakers to bend over backwards for it in some cases. Not even marijuana got approved this fast.
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Old 07-09-2015, 08:03 AM
  #85  
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Originally Posted by 1StGenCL View Post
Sucks they may leave here but the same thing happened in Palm Beach and didn't last very long. As for ignoring the rules, Broward banned them at the airport but I didn't learn that until I took my third trip to and from the airport. They just ask you sit in the front seat, give them a kiss, and exit quickly.
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Old 07-09-2015, 09:39 AM
  #86  
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Originally Posted by Doom878 View Post
Crazy where the consumer demands a product even though it's illegal and it forces lawmakers to bend over backwards for it in some cases. Not even marijuana got approved this fast.
Tobacco lobby >>>>> Taxi lobby
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Old 07-09-2015, 02:47 PM
  #87  
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Originally Posted by svtmike View Post
it works, in europe you have to have 1 person in the front seat with most UBER drivers. It doesnt look odd at all since it looks like 2 friends driving. The issue is when there are folks in the rear and no one in the front but the driver.

Most uber drivers are pretty nice! Def a believer after using it a few times this week.
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Old 07-09-2015, 03:23 PM
  #88  
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What I did there, you didn't see it.
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Old 07-10-2015, 07:02 AM
  #89  
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Originally Posted by svtmike View Post


It's funny you say that, I found out it was illegal when a driver was picking me up from the airport and he told me to be quick and act like I knew him. As soon as he got there I gave him a big hug and jumped in the car. He said 'Ahhh....ok, I guess that works.'

Real irony was on the ride home, talk about being quick, he was real quick :youngTL:

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Old 02-22-2016, 06:16 PM
  #90  
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Kalamazoo suspect admits to deadly shootings, prosecutor says | Fox News

Kalamazoo suspect admits to deadly shootings, prosecutor says

February 22, 2016

The Uber driver suspected in a series of three random shootings in Kalamazoo, Mich. over six hours admitted on Monday he carried out the seemingly random attacks that killed six people and critically injured two, a prosecutor said.

Jason Dalton waived his right against self-incrimination before making the statement to authorities, Kalamazoo County Prosecutor Jeff Getting said.

Dalton's statements were used to file charges of murder and attempted murder Monday, two days after the rampage in the Kalamazoo. He appeared in court via video to hear the charges. He was ordered held without bond and will get a court-appointed attorney.

Multiple witnesses have come forward to describe harrowing car trips Saturday night with Dalton.

The witnesses' testimony indicates that Dalton was picking up fares in between carrying out the apparently random shootings. An Uber spokeswoman confirmed Sunday that Dalton was a driver for the ride-sharing service, but did not say whether he was working Saturday night.

Matt Mellen told WWMT that he called police to report Dalton for erratic driving more than an hour before the accused shooter began firing on his targets.

Mellen said Dalton picked him up around 4:30 p.m. on Saturday and began driving very erratically after he got a phone call and hung up. He said Dalton was speeding, sideswiping cars and driving over medians and lawns. Mellen said when the vehicle came to a stop, he ran from the car and called police and also reported Dalton to Uber.

Authorities allege that Dalton shot the first victim outside of an apartment complex a little more than an hour later.

MLive reported that a Facebook post from a woman named Mackenzie Waite, who was identified as Mellen's fiance by The Washington Post, described an Uber driver named Jason as "not a safe ride". Waite's post was timestampted at 5:33 p.m. Saturday, about 30 minutes before the first shooting took place. Kalamazoo County Prosecutor Jeff Getting confirmed to MLive that law enforcement knew about the post.

Fox17 reported that a local couple, Jamie and Kacey Black saw a man jump out of a vehicle they recognized later as Dalton's. The man told them the driver had been driving erratically and would not let him out. It was not immediately clear whether the man was Mellen.

Kacey Black said she called 911 to report the driver, but said "I felt like they didn't believe me. They just kind of laughed at me."

At 6 p.m., a woman was shot multiple times outside an apartment complex on the eastern edge of Kalamazoo County. She was expected to survive.

At around 7 p.m., Dalton's next door neighbor James Block told the Associated Press that his niece saw Dalton drive out his driveway. When he got to the street, he stopped and rapidly backed toward his garage, turning his vehicle so the lights shined toward Block's house, Block said. Then he drove off.

"He was there between the shootings," Block said.

A Kalamazoo man with the Twitter handle IamKeithBlack posted Sunday that Dalton had given him a ride at around 8 p.m. A receipt he posted indicated that Dalton had driven him 4.8 miles and the ride had lasted 10 minutes.

About four hours after the initial shooting and 15 miles away, a man and his son were shot to death while looking at vehicles at Seelye Kia of Kalamazoo.

Then, 15 minutes later, gunfire erupted outside a Cracker Barrel restaurant. Four women, including retired school teacher Mary Jo Nye, were slain. A 14-year-old girl was wounded.

At around midnight, an Indiana man visiting Kalamazoo with his wife and in-laws decided to call for an Uber ride after hearing about the shooting spree. They were told their driver's name would be Jason, and he would be driving a Chevrolet HHR.

The man, who told WOOD-TV he only wished to be identified as Derek, said the driver seemed to be aware of the news about an active shooter.

“I kind of jokingly said to the driver, ‘You’re not the shooter, are you?’ He gave me some sort of a ‘no’ response… shook his head…," Derek said.

“I said, ‘Are you sure?’ And he said, ‘No, I’m not, I’m just tired,' and we proceeded to have a pretty normal conversation after that.”

Derek said he did not smell gunpowder or notice a weapon inside the car. WOOD-TV reported that the foursome were dropped off at a Radisson hotel at around 20 minutes after midnight following a seven-minute ride.

About 20 minutes later, Dalton was arrested without incident after a deputy spotted his vehicle driving through downtown Kalamazoo after leaving a bar parking lot. A semi-automatic handgun was found in the car.

If he's convicted, the murder charges carry a mandatory life sentence. Michigan does not have the death penalty.
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Old 02-22-2016, 06:53 PM
  #91  
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I read about this earlier today in an article that was clearly slanted against UBER. Like someone who drives a taxi isn't capable of going nuts...

Never liked Cracker Barrel. We should find a way to blame them.



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Old 02-22-2016, 08:14 PM
  #92  
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Originally Posted by oo7spy View Post
I read about this earlier today in an article that was clearly slanted against UBER. Like someone who drives a taxi isn't capable of going nuts...
Yes, however, there seems to be reports that customers were complaining to Uber that the driver was driving erratically, then Uber would potentially be in trouble. Wait until the facts come out.
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Old 02-22-2016, 09:34 PM
  #93  
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To an extent, Uber should have controls in place to take customer feedback seriously. At the same time, customers cannot have too much control over your business.

Have you ever been in a taxi with an aggressive driver? If you reported it, what would have happened? I know being escorted in Taiwan was quite thrilling, but no one was harmed.

My point is that extreme or rare cases should be used in context. There is likely something for Uber to learn here, but the man had no criminal record. If he wanted to drive a taxi, he likely could've. Uber is independent of the result IMO.
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Old 03-16-2016, 03:04 PM
  #94  
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Accused Uber Driver Shooter Says App Was Controlling Him - WSJ

Accused Uber Driver Shooter Says App Was Controlling Him

March 15, 2016

A man charged with fatally shooting six people in southwestern Michigan interspersed with his stints as an Uber driver told investigators he was being controlled by the ride-hailing app through his cellphone, police said.

According to a police report released Monday, Jason Dalton told authorities after the Feb. 20 shootings in and around Kalamazoo that “it feels like it is coming from the phone itself” and told of something “like an artificial presence,” the report said.

Mr. Dalton told officers that when you “plug into” the Uber app, “you can actually feel the presence on you.” He said the difference between the night of the shootings and others was that an icon on the Uber app that is normally red “had changed to black.”

Mr. Dalton, who has been ordered to undergo a mental-competency exam, is charged with murder and attempted murder in the shootings outside an apartment complex, a restaurant and at a car lot. Two people survived. Investigators say Dalton didn’t know the victims.

When police asked what was going through his mind, the report said, Mr. Dalton told investigators that “if we only knew, it would blow our mind.” When he opened the Uber app, he explained, “a devil head popped up on his screen and when he pressed the button on the app, that is when all the problems started.”

Mr. Dalton said the “devil figure…would give you an assignment and it would literally take over your whole body,”
according to the report. He added that at some point with the Uber app, “you don’t have to drive at all, the car just goes” and that “he was seeing himself from outside of his body.”

When police pulled him over, the report said, he didn’t shoot because the app went from black to red, and “he felt like he was no longer being guided.”
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Old 03-16-2016, 03:14 PM
  #95  
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mental illness is a serious issue


or the dickbag is just using the insanity excuse ...
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Old 05-17-2016, 01:35 PM
  #96  
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Alphabet Unveils Program for Carpooling Via App Waze, Fraying Ties With Uber - WSJ

Alphabet Unveils Program for Carpooling Via App Waze, Fraying Ties With Uber

Google parent to enable commuters in San Francisco area to hitch rides with app users

May 17, 2016

Alphabet on Monday unveiled a pilot program that will enable several thousand San Francisco-area workers to hitch rides to or from work with users of Alphabet’s popular Waze navigation app. Riders will pay drivers 54 cents a mile, and Alphabet won’t take a cut during the pilot.

The program signals Alphabet is likely to use Waze as a way into the increasingly popular world of ride sharing, pitting it more directly against Uber, the world’s most valuable private venture-capital-backed company, which dominates ride sharing in the U.S.

Alphabet and Uber have been allies. Alphabet’s Google Ventures invested $250 million in Uber in 2013 and included prompts to book Uber rides in its Google Maps app. Alphabet’s senior vice president for corporate development, David Drummond, is on Uber’s board.

However, the relationship is increasingly fraught. Uber is developing its own mapping and driverless-car technology, which could compete with Alphabet’s efforts to develop a self-driving car.

The new ride-sharing program comes just days after Apple Inc. invested $1 billion in Chinese ride-sharing firm Didi Chuxing Technology Co., whose other investors include Chinese Internet giants Alibaba Group Holding Ltd. and Tencent Holdings Ltd. General Motors Co. , meanwhile, invested $500 million in Uber rival Lyft Inc. Many of the companies are also hoping to upend transportation by pairing their bets on ride sharing with work on driverless cars.

Alphabet said it began testing its carpooling app, called Waze Rider, in Tel Aviv in July 2015. Thousands of people now use the app across Israel, where Alphabet takes a 15% commission on each ride.

An Alphabet spokeswoman said the company doesn’t have long-term plans for the app and is simply testing it to gauge users’ interest. She also said that unlike Uber or Lyft, drivers won’t be able to make a living off Waze Rider because they are limited to two rides a day—to and from work. Drivers will be paired with only one rider and they will have to share near identical commutes.

Riders in the pilot are limited to about 25,000 Bay Area employees of several companies, including Wal-Mart Stores Inc. and Adobe Systems Inc., but Alphabet expects only a fraction of those workers to use the service. Alphabet said that over the next several weeks it will gradually offer the opportunity to drive for the carpool service to several thousand of the more than 700,000 Waze users in the Bay Area. Alphabet said it doesn’t plan to vet drivers for the carpooling service, which has been an area of controversy for Uber and Lyft.
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Old 03-01-2017, 11:10 AM
  #97  
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Argument starts at around 4:00 mark



Uber Driver Fawzi Kamel Explains Why He Argued With CEO Kalanick - NBC News

Uber Driver Fawzi Kamel Explains Why He Argued With CEO Kalanick

An Uber driver who filmed his argument with the company's CEO told NBC News on Wednesday that the firm does not care if drivers are "not even making minimum wage."

Fawzi Kamel was giving a ride to Uber boss Travis Kalanick when he took the opportunity to complain about falling fares. This resulted in a heated exchange, ending with Kalanick saying: "You know what? Some people don't like to take responsibility for their own s***. They blame everything in their life on somebody else. Good luck!"

The 40-year-old CEO got out and slammed the door. Kamel gave him a one-star rating and handed dashcam footage of the incident to Bloomberg.

Kamel, who is 37, told NBC News why he chose to stand up to Kalanick.

"Uber kept dropping prices every season to gain more ridership to satisfy their growth, and it didn't matter to Uber if the driver is not even making minimum wage," he said. "And the worst part is, they call us partners, [but] they make the rules, set the price and they even choose the cars you can use."

The video was reportedly filmed on Feb. 5 — the same night as Super Bowl Sunday — but only surfaced Tuesday.

The report prompted an email apology from Kalanick to his staff. He said that "to say that I am ashamed is an extreme understatement" and vowed that "I must fundamentally change as a leader and grow up."

He added: "This is the first time I've been willing to admit that I need leadership help and I intend to get it."

Kamel, who is a driver for Uber's luxury service, Uber Black, did not seem satisfied with this apology.

He said that Uber Black drivers like him are expected to drive recent versions of certain models of car but have been squeezed by the company's shift toward the budget end of the market.

He told NBC News that veteran drivers for Uber Black, which was Uber's original service, should be treated with more respect because of their investment in high-end vehicles.

"The real issue is that the first Uber black car drivers are the real investors in Uber," he said. "How come the angel investors in Uber turned their $20,000 into millions, but the original Uber Black car drivers got nothing?"

He added that he and fellow luxury drivers have been "undercut with cheaper products [such as UberX and UberSelect] and they lost their capital because Uber decided they don't want Lincoln Town Cars anymore," referring to a model previously favored by the company.

The video comes during a rough few months for the San Francisco-based company.

In January, more than 200,000 people removed the app and #DeleteUber trended on Twitter after the company turned on surge-pricing during a protest over President Donald Trump's travel ban. Kalanick later resigned from the president's advisory council.

Uber has also faced accusations of sexual harassment, and it is being sued by Google's self-driving car division, which alleges one of its ex-engineers downloaded 14,000 files before leaving to start his own self-driving car company, later acquired by Uber.
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Old 03-01-2017, 12:20 PM
  #98  
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^ Simple... don't drive for Uber. If enough drivers stop driving, Uber will be forced to revisit their fare structure...
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Old 03-01-2017, 01:06 PM
  #99  
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Originally Posted by juniorbean View Post
^ Simple... don't drive for Uber. If enough drivers stop driving, Uber will be forced to revisit their fare structure...
Agreed. We live in a free market system. You are free to leave the market.
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Old 03-01-2017, 01:43 PM
  #100  
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He seemed uber pissed
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Old 03-01-2017, 01:51 PM
  #101  
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Uber drivers are a great example of modern day workers who really should find a way to get collectively represented. The company-driver relationship is one-sided in favor of Uber and the drivers don't know that until they have been fucked over.
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Old 03-01-2017, 02:00 PM
  #102  
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My niece does Uber and says its better then Lyft. She says Lyft usually sides with the customer too often.
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Old 03-01-2017, 03:04 PM
  #103  
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Originally Posted by svtmike View Post
Uber drivers are a great example of modern day workers who really should find a way to get collectively represented. The company-driver relationship is one-sided in favor of Uber and the drivers don't know that until they have been fucked over.
Yup. Uber makes too many and misleading claims.

Uber is paying $20 million to settle a government lawsuit over driver pay - Chicago Tribune

Uber is paying $20 million to settle a government lawsuit over driver pay - Chicago Tribune

Jan. 19, 2017

Uber Technologies Inc. agreed to pay $20 million to settle a U.S. Federal Trade Commission lawsuit over driver compensation claims and its auto leasing program.

The FTC sued the San Francisco-based ride-hailing startup Thursday, saying Uber made false, misleading or unsubstantiated claims about how much drivers could earn on the service. The agency alleged Uber made similar misrepresentations about its vehicle financing program.

Uber advocates for the flexibility of this arrangement, saying drivers can set their own hours and work for as much or as little as they'd like. But governments and labor advocates around the world have challenged the company, saying it takes advantage of workers and doesn't offer them the rights typically afforded to official employees.

The FTC complaint laid out several examples the agency said were false or misleading. In 2015, Uber's website said the median annual income for a driver on its UberX service was $90,000 in New York City and $74,000 in San Francisco. The complaint alleged that the actual median income for drivers in New York was $29,000 less than Uber claimed and $21,000 less in San Francisco from May 2013 to May 2014.

The FTC also cited Craigslist ads that Uber used to recruit drivers, some of which said: "Make $20/hour." In Boston, Minneapolis and Philadelphia, fewer than 10 percent of drivers earned the advertised hourly wage, the suit said, citing data Uber provided to the FTC.

In Chicago, Uber said drivers could make $21 an hour, but less than 20 percent of drivers made that much, according to the compliant.

Uber's leasing program previously said drivers could "own a car for a little as $20/day," or $140 a week. However, the median weekly payment for Uber drivers who entered into a lease from November 2013 to April 2015 was more than $200, according to the complaint. The FTC said more than 5,000 drivers entered into deals to finance cars through an Uber leasing program during that period.

The agency alleged that at the time Uber was making these claims, it knew they were false and acknowledged as much in communications with at least one auto company. The complaint said Uber advertised the leases as having unlimited mileage but that the agreements imposed annual limits and penalized drivers who ended their leases early.

The case is Federal Trade Commission v. Uber Technologies, 17-00261, U.S. District Court for the Northern District of California (San Francisco)
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Old 03-01-2017, 04:07 PM
  #104  
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Originally Posted by svtmike View Post
Uber drivers are a great example of modern day workers who really should find a way to get collectively represented. The company-driver relationship is one-sided in favor of Uber and the drivers don't know that until they have been fucked over.
Then they just become Taxi drivers.

Uber was MUCH better when they were all "uber blacks" and the rates were good. Its the Taxi drivers/unions that bellowed and screamed and is part of the reason we have all this Uber X crap today. Even though I use them on occasion...Im so sick of seeing 2 out of 3 cars with their stickers.
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Old 03-01-2017, 04:11 PM
  #105  
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Mind you I do Uber X and Uber Select (luxury Uber X), on the side and infrequently, I haven't driven for 3 months, but when I did it, I was averaging anywhere from $20-$25 an hour. Most fares were Uber X fares, I made about 800-1000 a month. This was about 2 hrs a day on the weekdays and 5 hrs a day on the weekends. Paid for my scotch habit.
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Old 06-21-2017, 12:37 AM
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https://www.nytimes.com/2017/06/21/t...-kalanick.html

Uber Founder Travis Kalanick Resigns as C.E.O.

JUNE 21, 2017

Travis Kalanick stepped down Tuesday as chief executive of Uber, the ride-hailing service that he helped found in 2009 and that he built into a transportation colossus, after a shareholder revolt made it untenable for him to stay on at the company.

Mr. Kalanick’s exit came under pressure after hours of drama involving Uber’s investors, according to two people with knowledge of the situation, who asked to remain anonymous because the details are confidential.

Earlier on Tuesday, five of Uber’s major investors demanded that the chief executive resign immediately. The investors included one of Uber’s biggest shareholders, the venture capital firm Benchmark, which has one of its partners, Bill Gurley, on Uber’s board. The investors made their demand for Mr. Kalanick to resign in a letter delivered to the chief executive while he was in Chicago, said the people with knowledge of the situation.

In the letter, titled “Moving Uber Forward” and obtained by The New York Times, the investors wrote to Mr. Kalanick that he must immediately leave and that the company needed a change in leadership. Mr. Kalanick, 40, consulted with at least one Uber board member and after hours of discussions with some of the investors, he agreed to step down. He will remain on Uber’s board of directors.

“I love Uber more than anything in the world and at this difficult moment in my personal life I have accepted the investors request to step aside so that Uber can go back to building rather than be distracted with another fight,” Mr. Kalanick said in a statement.

The move caps months of questions over the leadership of Uber, which has become a prime example of Silicon Valley start-up culture gone awry. The company has been exposed this year as having a workplace culture that is rife with sexual harassment and discrimination, and has pushed the envelope in dealing with law enforcement and even partners. That tone was set by Mr. Kalanick, who has aggressively turned the company into the world’s dominant ride-hailing service and upended the transportation industry around the globe.

Mr. Kalanick’s troubles began earlier this year after a former Uber engineer detailed what she said was sexual harassment at the company, opening the floodgates for more complaints and spurring internal investigations. In addition, Uber has been dealing with an intellectual property lawsuit from Waymo, the self-driving car business that operates under Google’s parent company, and a federal inquiry into a software tool that Uber used to sidestep some law enforcement.

Uber has been trying to move past its difficult history, which has grown inextricably tied to Mr. Kalanick. In recent months, Uber has fired more than 20 employees after an investigation into the company’s culture, embarked on major changes to professionalize its workplace, and is searching for new executives including a chief operating officer.

Mr. Kalanick last week said he would take an indefinite leave of absence from Uber, partly to work on himself and to grieve for his mother, who died last month in a boating accident. He said Uber’s day-to-day management would fall to a committee of more than 10 executives.

But the shareholder letter indicates that his taking time off was not enough for some investors who have pumped millions of dollars into the ride-hailing company, which has seen its valuation swell to nearly $70 billion. For them, Mr. Kalanick had to go.

. . . . .

[snip]
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Old 06-21-2017, 06:58 AM
  #107  
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So it wasn't his idea to add tipping and a $2 teenager surcharge?
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Old 11-21-2017, 04:42 PM
  #108  
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Oops!

https://www.bloomberg.com/news/artic...-people-s-data

Uber Concealed Cyberattack That Exposed 57 Million People’s Data

November 21, 2017

Hackers stole the personal data of 57 million customers and drivers from Uber Technologies Inc., a massive breach that the company concealed for more than a year. This week, the ride-hailing company ousted Joe Sullivan, chief security officer, and one of his deputies for their roles in keeping the hack under wraps.

Compromised data from the October 2016 attack included names, email addresses and phone numbers of 50 million Uber riders around the world, the company told Bloomberg on Tuesday. The personal information of about 7 million drivers were accessed as well, including some 600,000 U.S. driver’s license numbers. No Social Security numbers, credit card details, trip location info or other data were taken, Uber said.

At the time of the incident, Uber was negotiating with U.S. regulators investigating separate claims of privacy violations. Uber now says it had a legal obligation to report the hack to regulators and to drivers whose license numbers were taken. Instead, the company paid hackers $100,000 to delete the data and keep the breach quiet. Uber said it believes the information was never used but declined to disclose the identities of the attackers.

Hackers have successfully infiltrated numerous companies in recent years. The Uber breach, while large, is dwarfed by those at Yahoo, MySpace, Target Corp., Anthem Inc. and Equifax Inc. What’s more alarming are the extreme measures Uber took to hide the attack. The breach is the latest explosive scandal Khosrowshahi inherits from his predecessor, Travis Kalanick.

Kalanick, Uber’s co-founder and former CEO, learned of the hack in November 2016, a month after it took place, the company said. Uber had just settled a lawsuit with the New York attorney general over data security disclosures and was in the process of negotiating with the Federal Trade Commission over the handling of consumer data. Kalanick declined to comment on the hack.

Sullivan spearheaded the response to the hack last year, a spokesman told Bloomberg. Sullivan, a onetime federal prosecutor who joined Uber in 2015 from Facebook Inc., has been at the center of much of the decision-making that has come back to bite Uber this year. Bloomberg reported last month that the board commissioned an investigation into the activities of Sullivan’s security team. This project, conducted by an outside law firm, discovered the hack and the ensuing cover-up, Uber said.

Here’s how the hack went down: Two attackers accessed a private GitHub coding site used by Uber software engineers and then used login credentials they obtained there to access data stored on an Amazon Web Services account that handled computing tasks for the company. From there, the hackers discovered an archive of rider and driver information. Later, they emailed Uber asking for money, according to the company.

A patchwork of state and federal laws require companies to alert people and government agencies when sensitive data breaches occur. Uber said it was obligated to report the hack of driver’s license information and failed to do so.

“At the time of the incident, we took immediate steps to secure the data and shut down further unauthorized access by the individuals.,” Khosrowshahi said. “We also implemented security measures to restrict access to and strengthen controls on our cloud-based storage accounts.”

Uber has earned a reputation for flouting regulations in areas where it has operated since its founding in 2009. The U.S. has opened at least five criminal probes into possible bribes, illicit software, questionable pricing schemes and theft of a competitor’s intellectual property, people familiar with the matters have said. The San Francisco-based company also faces dozens of civil suits. London and other governments have taken steps toward banning the service, citing what they say is reckless behavior by Uber.

In January 2016, the New York attorney general fined Uber $20,000 for failing to promptly disclose an earlier data breach in 2014. After last year’s cyberattack, the company was negotiating with the FTC on a privacy settlement even as it haggled with the hackers on containing the breach, Uber said. The company finally agreed to the FTC settlement three months ago, without admitting wrongdoing and before telling the agency about last year’s attack.

The new CEO said his goal is to change Uber’s ways. Uber said it informed New York’s attorney general and the FTC about the October 2016 hack for the first time on Tuesday. Khosrowshahi asked for the resignation of Sullivan and fired Craig Clark, a senior lawyer who reported to Sullivan. The men didn’t immediately respond to requests for comment.

The company said its investigation found that Salle Yoo, the outgoing chief legal officer who has been scrutinized for her responses to other matters, hadn’t been told about the incident. Her replacement, Tony West, will start at Uber on Wednesday and has been briefed on the cyberattack.

Kalanick was ousted as CEO in June under pressure from investors, who said he put the company at legal risk. He remains on the board and recently filled two seats he controlled.

Uber said it has hired Matt Olsen, a former general counsel at the National Security Agency and director of the National Counterterrorism Center, as an adviser. He will help the company restructure its security teams. Uber hired Mandiant, a cybersecurity firm owned by FireEye Inc., to investigate the hack.

The company plans to release a statement to customers saying it has seen “no evidence of fraud or misuse tied to the incident.” Uber said it will provide drivers whose licenses were compromised with free credit protection monitoring and identity theft protection.
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Old 11-21-2017, 05:38 PM
  #109  
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I only occasionally use Uber and Lyft. On a trip last week, I used Lyft quite a bit. The first car was pretty clean and new-ish. Then the cars got smaller, older, and dirtier as the trip progressed. Are there any standards that these companies require their drivers to adhere? Or do they just rely on the ratings the passengers give them to weed out those that are substandard?
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Old 11-21-2017, 06:04 PM
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Originally Posted by F-C View Post
Are there any standards that these companies require their drivers to adhere?
Nope.

https://jalopnik.com/uber-hit-with-8...win-1820641317

Uber Hit With $8.9 Million Fine In Colorado For Allowing Drivers With Felonies And Motor Violations To Work

Nov. 21, 2017

A Colorado regulator on Monday fined Uber with a nearly $9 million penalty, after an investigation revealed that 57 people with criminal and motor vehicle offenses were allowed to drive with the ride-hailing company.

States across the U.S. have been considering laws to require additional background checks for individuals who drive for Uber and competitors like Lyft. In Colorado, the state’s Public Utilities Commission investigated the company’s drivers after an incident this past March, reported The Denver Post, when a driver dragged a passenger out of a car and kicked them in the face.

The commission said it found 57 drivers had issues that should’ve disqualified them from driving for Uber, including felony convictions for driving under the influence and reckless driving, while others had revoked, suspended or canceled licenses.

Maryland was set to implement a regulation that would require Uber drivers to submit to fingerprint-based background checks, but later eased up on the proposal. The state later found that 4,000 drivers didn’t meet state screening requirements. A similar situation unfolded in Massachusetts, which found more than 8,000 drivers who should’ve been disqualified from driving for the companies had actually passed Uber and Lyft background checks, including 51 sex offenders.
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Old 11-22-2017, 07:06 AM
  #111  
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Wow I've never seen a company get so much bad press.
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Old 11-29-2017, 01:43 PM
  #112  
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I've driven Uber and Lyft for over a year now. Drove about 10 hours a day, 6 days a week while I was unemployed. Put 70K on my '12 TL last year.

Yes, Uber and Lyft both have requirements for drivers. They have a driving and criminal record check. Any violent crimes, felonies or wreckless driving convictions automatically disqualifies you. I'm not sure how they calculate other issues like tickets, accidents or misdemeanor crimes but I've spoken to plenty of people who have crappy driving or criminal records that say they were turned down. There are requirements for cars (4 doors, seats 5, no salvage/rebuilt titles, can only be so old) but there's not really a way to enforce cleanliness. I keep the TL spotless but I give a fair amount of Uber Select rides where the passengers want a nicer vehicle (also pays 4X the normal UberX rate). It's not a bad racket but only if you enjoy driving and talking to people. Driving the TL for 10 hours a day was a breeze but I'm certainly happy to have a day job again. With no benefits and varying pay depending on how busy it is, it's stressful worrying about how to pay the bills. I feel bad for those who do it for a living. I made $15 or so at most during the day (after fuel) but still drive on the weekend nights where you can make upwards of $25 an hour or so.

Edit: Yes, Uber has gotten some bad press. And for good reason. Their previous CEO was a douche. But they've ousted him and have a new CEO now who is doing some good things to change the image. Uber used to have about an 80% market share here in SLC but now they're tied 50/50 with Lyft, especially among the more liberal crowd who staunchly opposed some of the stunts the Uber CEO did in terms of the Trump travel ban. I personally don't care much about the data breach. I've been part of the Target, Equifax, and now Uber data breach. I use LifeLock which is supposed to be the best identity protection available and provides up to a million bucks in identity restitution if you get screwed.

Last edited by losiglow; 11-29-2017 at 01:46 PM.
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Old 11-29-2017, 02:02 PM
  #113  
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Any preference for how Lyft vs Uber treated you as an employee?

I don't use uber and really only use Lyft (in the rare cases that I do use this service) because of Uber's shitty-ness as a company. Glad to see more competition and more market share being taken away from uber
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Old 11-29-2017, 02:36 PM
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Originally Posted by losiglow View Post
Yes, Uber has gotten some bad press. And for good reason. Their previous CEO was a douche. But they've ousted him and have a new CEO now who is doing some good things to change the image. Uber used to have about an 80% market share here in SLC but now they're tied 50/50 with Lyft, especially among the more liberal crowd who staunchly opposed some of the stunts the Uber CEO did in terms of the Trump travel ban. I personally don't care much about the data breach. I've been part of the Target, Equifax, and now Uber data breach. I use LifeLock which is supposed to be the best identity protection available and provides up to a million bucks in identity restitution if you get screwed.
New Uber CEO Khosrowshahi so far seems to be about as bad as Kalanick, IMO. Khosrowshahi knew about hack months before telling the public.

New Uber CEO Knew of Hack for Months

Dara Khosrowshahi learned of 2016 breach two weeks after taking post in September, but customers weren’t told until this week

Nov. 23, 2017

While the massive data breach at Uber Technologies Inc. didn’t happen under the watch of its new chief executive, more than two months elapsed before he notified affected customers and drivers of the incident, people familiar with the matter said.

CEO Dara Khosrowshahi learned of the breach, which Uber said happened in October 2016 and affected some 57 million accounts, about two weeks after he officially took the helm on Sept. 5, one of the people said. Khosrowshahi said he immediately ordered an investigation, which he wanted to complete before making the matter public.
Says he wanted to complete an investigation before making it public. That's a load of when they told Softbank about this almost a month before releasing the news to the public

About three weeks ago, though, Uber disclosed the investigation and the broad outlines of the breach to SoftBank Group Corp., which is considering a multibillion-dollar investment in the ride-hailing company, according to other people familiar with the matter. Uber officials, including its chief security officer, knew at the time of the breach that personal information had been accessed. Uber only informed customers and drivers on Tuesday.
Asshole didn't want to lose the Softbank investment.

https://www.bloomberg.com/news/artic...lion-valuation

SoftBank Bids to Buy Uber Shares for 30% Less Than Current Value

November 27, 2017

Locking in the investment from Japan’s SoftBank has been a top priority for new Uber Chief Executive Officer Dara Khosrowshahi, who sees the deal as chance to close rifts and land a powerful new ally. Uber has had an abysmal year, with its co-founder and former CEO resigning under pressure and the company admitting it concealed a hack that exposed personal data of 57 million customers and drivers.
Khosrowshahi even pretended to be shocked by hack news, as if he was finding out about it for the first time.

https://www.usatoday.com/story/tech/...ers/892210001/

Uber told potential investor SoftBank about big breach before public and riders

Nov. 24, 2017

In his Tuesday statement, Khosrowshahi, who took over as Uber's CEO in August , did not say when he learned about the breach.

The Wall Street Journal, citing unnamed people familiar with the situation, reported Thursday that Khosrowshahi learned of the breach in September. Uber declined to comment on that report.

In an earlier statement, Khosrowshahi had expressed surprise that the hack was only coming to light now.

"You may be asking why we are just talking about this now, a year later. I had the same question," Khosrowshahi wrote.
Uber really needs Softbank's money as they keep bleeding cash

https://www.cnbc.com/2017/11/29/uber...3-million.html

Uber's third-quarter loss widens to $743 million

Losses were up 14 percent from the previous quarter

Nov. 28, 2017

Uber's quarterly adjusted losses widened to $743 million, up 14 percent from the previous quarter, the Financial Times reported on Tuesday.

The ride-hailing company's third-quarter net revenue stood at $2 billion, up 14 percent from the previous quarter, the FT reported citing new documents sent to shareholders.

Uber's quarterly gross bookings were $9.7 billion, the FT reported.
Even with new CEO, I doubt they'll change their shady ways.

https://www.cnbc.com/2017/11/28/uber...-evidence.html

Judge says Uber 'withheld evidence' as new bombshell allegations emerge in Alphabet trial

28 Nov 2017

Uber faced fresh allegations on Tuesday that it deliberately took steps to keep "unlawful schemes from seeing the light of day."

Hours of testimony on Tuesday centered around a letter from a former Uber security analyst's attorney to an Uber lawyer. The former analyst, Richard Jacobs testified that there was a directive for Uber employees to use disappearing chat apps like Wickr. In his letter, Jacobs said that Uber sent employees to Pittsburgh (where it's developing its autonomous vehicles) to "educate" them on how to prevent "Uber's unlawful schemes from seeing the light of day."

He reportedly made other bombshell allegations in the letter, including that employees at Uber were trained to "impede" ongoing investigations, multiple media outlets reported.

Uber hired several contractors that employed former CIA agents to help infiltrate its rivals' computers overseas, Jacobs said during questioning, as reported by the Associated Press.
https://apnews.com/1a4fc8ba092a4280b...gents-as-spies

Uber accused of using ex-CIA agents as spies

Nov. 28, 2017

A former Uber security manager says an espionage team inside the ride-hailing service used former CIA agents to help the company spy on its rivals overseas.

The testimony in a San Francisco courtroom Tuesday comes amid revelations that federal prosecutors are investigating allegations that Uber deployed an espionage team to plunder trade secrets from its rivals. That has triggered a delay in a high-profile federal trial over whether the beleaguered ride-hailing service stole self-driving car technology from a Google spinoff.

Under questioning, Richard Jacobs, Uber’s manager of global intelligence, said that Uber hired several contractors that employed former CIA agents to help the ride-hailing service infiltrate its rivals’ computers. Jacobs said the surveillance occurred overseas.

Jacobs was Uber’s manager of global intelligence from March 2016 until he was fired seven months ago. His lawyer subsequently wrote a 37-page letter summarizing allegations that Uber used an espionage team to steal its competitors’ trade secrets and tried to conceal the misconduct by using computers and other devices designed to leave no digital trails.
I hate this company. Never used them, and don't plan to ever if possible.
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Old 11-29-2017, 03:44 PM
  #115  
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Worst company ever!
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Old 11-29-2017, 03:46 PM
  #116  
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Originally Posted by nist7 View Post
Any preference for how Lyft vs Uber treated you as an employee?

I don't use uber and really only use Lyft (in the rare cases that I do use this service) because of Uber's shitty-ness as a company. Glad to see more competition and more market share being taken away from uber
I think Lyft enjoys being number 2, because number 1 gets all the scrutiny.
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Old 11-29-2017, 04:09 PM
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Originally Posted by nist7 View Post
Any preference for how Lyft vs Uber treated you as an employee?

I don't use uber and really only use Lyft (in the rare cases that I do use this service) because of Uber's shitty-ness as a company. Glad to see more competition and more market share being taken away from uber
I get that question a lot from passengers. I used to strongly prefer Lyft, mainly because they offer tips through the app and bonuses if you drive a certain amount. The more you drive, the larger the bonus. That's in addition to the normal fares. BTW, Uber and Lyft pay nearly identical to one another in terms of fares. So if you're getting tips and bonuses with one and none of that with the other, it's kind of a no-brainer.

However, with Uber now allowing passengers to tip through the app (something that happened with the new CEO despite Uber resisting it for years), and Lyft's weakening their bonus structure, my preference is leaning toward the middle again. I still prefer Lyft because I believe they're a much better company. I'm largely with the sentiment that Uber is shady and even crooked, though I don't really know that they're any worse than any run of the mill multibillion dollar company. I drive for both either way, and simply take rides as they come. I'm about 50/50 in terms of earnings with them. However, if it's really busy, and both apps are ringing off the hook, I'll turn off Uber and just do Lyft that night.
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Old 11-29-2017, 04:14 PM
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Originally Posted by F-C View Post
I think Lyft enjoys being number 2, because number 1 gets all the scrutiny.
Probably doesn't hurt. It's like Target to Walmart. Walmart gets all the heat but I'm betting Target has plenty of skeletons in their closet. Lyft seems much more community oriented though - focusing more on helping people and working to accommodate passengers. Don't get me wrong, it's not like they're some non-profit or something. They're a billion dollar company as well (albeit it about 7 billion compared to Uber's 51 billion). But I feel like the executives try to focus on the people more than the dollars. Even if it's a ploy to help their image, it's working.
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Old 11-30-2017, 07:10 AM
  #119  
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Well Target got nailed on that hack. I think WM gets more shit because of their clientele and Target's store presentation is a little better. Both websites are decent.
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Old 11-30-2017, 09:32 AM
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Originally Posted by Doom878 View Post
Well Target got nailed on that hack. I think WM gets more shit because of their clientele and Target's store presentation is a little better. Both websites are decent.
Before Amazon was the giant it is now, Walmart was the biggest retailer and biggest target. The criticism came from two fronts, the first was that Walmart was killing small town mom and pop stores, the second was because they were targeted by the unions. Target, by being smaller then Walmart, had much less scrutiny.
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