Restaurant tipping problems - AcuraZine - Acura Enthusiast Community



Restaurant tipping problems

Reply
 
 
 
Thread Tools Search this Thread
Old 02-08-2017, 12:07 PM   #1
Registered Member
Thread Starter
 
Join Date: Jul 2007
Posts: 4,608
Thanked 63 Times in 43 Posts
Restaurant tipping problems

I thought there was a tipping thread here, but search only turns up take-out questions, and most of those are years old.

I have been noticing a uptick in the occurrences where a waitress will modify my tip in the credit card machine after the sale. I say "uptick", because it's not exactly an epidemic. It's happened to me maybe 5 times. I just caught another case today. The problem I'm having is, the last two places this happened were places that I have been a longtime patron of. The previous one, Longhorn, I immediately called the manager and we sorted it out. This last time was at a local Thai place from a waitress who has served me for years. She never even needs to ask my order.

These last couple of times make me feel very betrayed. The first because I trusted Longhorn's internal training and controls. But this last one has me confused as to what I should do. On one hand, it's just a dollar. On the other hand, it's still theft and a dollar here and there can really add up and can destroy the trust of the customers with the business. I don't want a situation like this to cause a waitress that has served me well for years to lose her job, but maybe she deserves it for stealing from her customers.

Anyone been through the same? Opinions on what to do?
Anachostic is offline   Reply With Quote
Old 02-08-2017, 12:11 PM   #2
Moderator
 
thoiboi's Avatar
 
Join Date: Apr 2010
Location: SoCal, CA
Posts: 25,215
Thanked 4,328 Times in 3,438 Posts
I've had it happen once and I just so happened to be lucky to have taken a picture of the receipt for expense purposes so I reported it to my Credit Card company and the reversed the difference.


That's fraudulent and although it COULD be a "clerical error" if it happens often, you should speak up.
thoiboi is offline   Reply With Quote
Old 02-08-2017, 12:19 PM   #3
I love tacos
 
TacoBello's Avatar
 
Join Date: Jun 2014
Location: Alberta, Canada, eh
Posts: 21,090
Thanked 3,017 Times in 2,271 Posts
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?
TacoBello is offline   Reply With Quote
Old 02-08-2017, 12:21 PM   #4
Moderator
 
thoiboi's Avatar
 
Join Date: Apr 2010
Location: SoCal, CA
Posts: 25,215
Thanked 4,328 Times in 3,438 Posts
Quote:
Originally Posted by TacoBello View Post
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?

amurica

we're at the forefront of technology
thoiboi is offline   Reply With Quote
Old 02-08-2017, 12:29 PM   #5
Go Giants
 
Whiskers's Avatar
 
Join Date: Aug 2004
Location: PA
Age: 45
Posts: 68,536
Thanked 877 Times in 584 Posts
Since my Amex is tied to my Apple Pay, I see the amount when they process the card. However, the bill is paid before the tip so I don't see the total. I should probably check.
Whiskers is offline   Reply With Quote
Old 02-08-2017, 12:34 PM   #6
Registered Member
iTrader: (4)
 
Mr. Maker's Avatar
 
Join Date: Sep 2009
Location: Southeast, Va
Posts: 21,207
Thanked 3,372 Times in 1,650 Posts
Quote:
Originally Posted by Whiskers View Post
Since my Amex is tied to my Apple Pay, I see the amount when they process the card. However, the bill is paid before the tip so I don't see the total. I should probably check.

This.
Mr. Maker is offline   Reply With Quote
Old 02-08-2017, 12:42 PM   #7
Senior Moderator
iTrader: (5)
 
juniorbean's Avatar
 
Join Date: Oct 2000
Location: The QC
Posts: 28,005
Thanked 1,295 Times in 808 Posts
Quote:
Originally Posted by TacoBello View Post
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?
You are chip and PIN. We are chip and signature.

OP... I would say something. At the very least I would say something to her. But if she's doing this to you and you've been a regular for years... how many other times has she done it? Whether you like her or not, what she's doing is wrong. So I would say something to someone...
juniorbean is offline   Reply With Quote
Old 02-08-2017, 12:50 PM   #8
cameras R my crack
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Location: Fairfax, Va.
Age: 51
Posts: 36,899
Thanked 976 Times in 575 Posts
One thing I do when paying via cc. I write out the amount, like I would a check and well as numerals.
jupitersolo is offline   Reply With Quote
Old 02-08-2017, 12:56 PM   #9
Senior Moderator
Regional Coordinator
(Mid-Atlantic)
iTrader: (6)
 
97BlackAckCL's Avatar
 
Join Date: Jan 2005
Location: ShitsBurgh
Age: 35
Posts: 83,503
Thanked 2,345 Times in 1,671 Posts
Quote:
Originally Posted by Whiskers View Post
Since my Amex is tied to my Apple Pay, I see the amount when they process the card. However, the bill is paid before the tip so I don't see the total. I should probably check.
We know you give more than "just the tip"

:whiskers:
97BlackAckCL is offline   Reply With Quote
Old 02-08-2017, 01:27 PM   #10
Registered Member
 
Nicks2001tl's Avatar
 
Join Date: Aug 2012
Location: New Berlin, WI.
Age: 46
Posts: 3,287
Thanked 477 Times in 359 Posts
Hi mrs. or mr. nice person who served me the other night I put in a tip as I always do and there was an additional dollar put on the bill. I`m sure it was a mistake and would like that extra portion to be credited back to me. (nice version)

More aggressive, call the manager and raise holy hell because this is an outrage.

Finally, if 1 and 2 don`t work call your local news station and bring it to there attention.

Finally, finally, chalk up the 5 bucks as a loss and go somewhere else.
Nicks2001tl is online now   Reply With Quote
Old 02-08-2017, 01:28 PM   #11
Moderator
 
thoiboi's Avatar
 
Join Date: Apr 2010
Location: SoCal, CA
Posts: 25,215
Thanked 4,328 Times in 3,438 Posts
Where's chargeback before chalking it up as a loss??
thoiboi is offline   Reply With Quote
Old 02-08-2017, 01:30 PM   #12
I love tacos
 
TacoBello's Avatar
 
Join Date: Jun 2014
Location: Alberta, Canada, eh
Posts: 21,090
Thanked 3,017 Times in 2,271 Posts
Call PayPal.
TacoBello is offline   Reply With Quote
Old 02-08-2017, 01:30 PM   #13
Moderator
 
justnspace's Avatar
 
Join Date: Feb 2010
Posts: 70,885
Thanked 12,536 Times in 9,237 Posts
Quote:
Originally Posted by jupitersolo View Post
One thing I do when paying via cc. I write out the amount, like I would a check and well as numerals.
Life Pro Tip!
thanks!!
justnspace is offline   Reply With Quote
Old 02-08-2017, 01:32 PM   #14
Needs more Lemon Pledge
 
stogie1020's Avatar
 
Join Date: Mar 2005
Location: Phoenix, AZ
Age: 44
Posts: 49,952
Thanked 1,567 Times in 942 Posts
Honestly, I never even thought to look but it makes sense. I wonder how many times it's happened to all of us?

So, now I need to record the total amount with tip on a restaurant bill and compare that later against the CC bill later... What a PITA.
stogie1020 is offline   Reply With Quote
Old 02-08-2017, 01:35 PM   #15
Moderator
 
justnspace's Avatar
 
Join Date: Feb 2010
Posts: 70,885
Thanked 12,536 Times in 9,237 Posts
I also like the picture idea. but then your photo album will be filled with receipts
justnspace is offline   Reply With Quote
Old 02-08-2017, 01:38 PM   #16
Registered Member
 
brian2's Avatar
 
Join Date: Oct 2002
Location: NJ
Posts: 960
Thanked 237 Times in 155 Posts
I keep a copy of the receipt w/ the total + tip and then check it against my bank records every few months or so. I've never caught a mistake.

I always imagined the job of entering the tips in to belong to the manager at the end of the day, but I've never worked in a restaurant. How does that work?
brian2 is offline   Reply With Quote
Old 02-08-2017, 01:46 PM   #17
Needs more Lemon Pledge
 
stogie1020's Avatar
 
Join Date: Mar 2005
Location: Phoenix, AZ
Age: 44
Posts: 49,952
Thanked 1,567 Times in 942 Posts
Honestly, I am still astounded that the server walks away with your card to run it instead of bringing a card reader to the table. Lot's of possibilities for skimming/fraud when your card is taken from you.
stogie1020 is offline   Reply With Quote
Old 02-08-2017, 01:46 PM   #18
Senior Moderator
Regional Coordinator
(Mid-Atlantic)
iTrader: (6)
 
97BlackAckCL's Avatar
 
Join Date: Jan 2005
Location: ShitsBurgh
Age: 35
Posts: 83,503
Thanked 2,345 Times in 1,671 Posts
I usually overtip anyway, so I hope that it doesn't happen on my card, but honestly if someone did it I probably didn't catch it
97BlackAckCL is offline   Reply With Quote
Old 02-08-2017, 01:47 PM   #19
Moderator
 
justnspace's Avatar
 
Join Date: Feb 2010
Posts: 70,885
Thanked 12,536 Times in 9,237 Posts
Quote:
Originally Posted by justnspace View Post
I also like the picture idea. but then your photo album will be filled with receipts
actually, not a bad idea, as it holds the date and time and if geocaching, location.
Thanks Thoiboi.
justnspace is offline   Reply With Quote
Old 02-08-2017, 01:48 PM   #20
Registered Member
 
Nicks2001tl's Avatar
 
Join Date: Aug 2012
Location: New Berlin, WI.
Age: 46
Posts: 3,287
Thanked 477 Times in 359 Posts
Quote:
Originally Posted by brian2 View Post
I keep a copy of the receipt w/ the total + tip and then check it against my bank records every few months or so. I've never caught a mistake.

I always imagined the job of entering the tips in to belong to the manager at the end of the day, but I've never worked in a restaurant. How does that work?
Owned a restaurant for 20 years. The manager processes the tips at the end of the day. Not impossible that the manager could be altering the amount.

Once in a while me or one of my mangers would see something that we couldn`t explain in the tip area and decipher it to the best of my ability. (that`s only a few times out of thousands of transactions). We always give the guest the benefit of the doubt.
Nicks2001tl is online now   Reply With Quote
Old 02-08-2017, 01:52 PM   #21
Registered Member
 
Nicks2001tl's Avatar
 
Join Date: Aug 2012
Location: New Berlin, WI.
Age: 46
Posts: 3,287
Thanked 477 Times in 359 Posts
Quote:
Originally Posted by stogie1020 View Post
Honestly, I am still astounded that the server walks away with your card to run it instead of bringing a card reader to the table. Lot's of possibilities for skimming/fraud when your card is taken from you.
There is a Starbucks near me that won`t swipe the card but instead hand the machine to me in the drive thru window and I swipe it. New rule she said by all Starbucks within the next year.
Nicks2001tl is online now   Reply With Quote
Old 02-08-2017, 01:59 PM   #22
Registered Member
 
brian2's Avatar
 
Join Date: Oct 2002
Location: NJ
Posts: 960
Thanked 237 Times in 155 Posts
Quote:
Originally Posted by Nicks2001tl View Post
Owned a restaurant for 20 years. The manager processes the tips at the end of the day. Not impossible that the manager could be altering the amount.

Once in a while me or one of my mangers would see something that we couldn`t explain in the tip area and decipher it to the best of my ability. (that`s only a few times out of thousands of transactions). We always give the guest the benefit of the doubt.
does the restaurant have any responsibility to .gov in recording the tips, or is it entirely the employee's responsibility?
brian2 is offline   Reply With Quote
Old 02-08-2017, 02:02 PM   #23
Senior Moderator
 
oo7spy's Avatar
 
Join Date: Dec 2010
Location: Austin, TX
Posts: 19,477
Thanked 3,191 Times in 2,377 Posts
Modern restaurants use point of sale, POS, software that relies on the server's input of the final total. I personally don't keep receipts and check against those things (can be done for much more than just restaurants) because I don't have the time, and it's not worth the effort to me.

That said, it is important for someone to keep track because these scams happen everyday. When I was working my second restaurant gig, an old lady caught one of these $1 scams and reported it to the manager. Since management keeps all of the credit card receipts, they went back and checked that server's previous transactions. They found over a hundred instances, and felt compelled to alert the DA. Not only did she lose her job, but she wound up on the wrong side of an investigation into 100+ counts of credit card fraud. And all for less than $200 over a long time.

I think in the case of the OP, it should be reported to a manager. If the server is trustworthy, on stable footing with the restaurant, and it was a clerical error, they will keep their job. If they are fired, there is more than one $1 theft to be blamed for.

Last edited by oo7spy; 02-08-2017 at 02:04 PM.
oo7spy is offline   Reply With Quote
Old 02-08-2017, 06:01 PM   #24
Rooting for Acura
iTrader: (1)
 
knight rider's Avatar
 
Join Date: Nov 2003
Location: Austin Burbs
Posts: 7,186
Thanked 1,216 Times in 589 Posts
Yet another reason to carry cash.
knight rider is online now   Reply With Quote
Old 02-08-2017, 06:25 PM   #25
cameras R my crack
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Location: Fairfax, Va.
Age: 51
Posts: 36,899
Thanked 976 Times in 575 Posts
Cash.......
jupitersolo is offline   Reply With Quote
Old 02-08-2017, 06:40 PM   #26
Moderator
 
thoiboi's Avatar
 
Join Date: Apr 2010
Location: SoCal, CA
Posts: 25,215
Thanked 4,328 Times in 3,438 Posts
Cash..


Because then you can just get robbed!
thoiboi is offline   Reply With Quote
Old 02-08-2017, 06:45 PM   #27
Rooting for Acura
iTrader: (1)
 
knight rider's Avatar
 
Join Date: Nov 2003
Location: Austin Burbs
Posts: 7,186
Thanked 1,216 Times in 589 Posts
Quote:
Originally Posted by jupitersolo View Post
Cash.......
I understand the stima behind carrying cash but there are a ton of benefits with doing so which are not so old school.

Quote:
Originally Posted by thoiboi View Post
Cash..

Because then you can just get robbed!
You are more likely to be e-robbed then physically robbed. If I get robbed my pocket money is the last thing that I'd be worried about.
knight rider is online now   Reply With Quote
Old 02-08-2017, 06:47 PM   #28
Moderator
 
thoiboi's Avatar
 
Join Date: Apr 2010
Location: SoCal, CA
Posts: 25,215
Thanked 4,328 Times in 3,438 Posts
E-robbed is not an issue because of fraud liability protection that comes with all credit cards . I'm never afraid of getting my credit card info stolen because it's not my money on the line. It's Chase or American Express and they have dedicated teams to recover their money. Better than my cash on the line
thoiboi is offline   Reply With Quote
Old 02-08-2017, 06:55 PM   #29
cameras R my crack
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Location: Fairfax, Va.
Age: 51
Posts: 36,899
Thanked 976 Times in 575 Posts
It's really not about being e-robber, it's about not paying attention to your tickets. Though it's one dollar for OP in this case. It's not just OP, its most likely everyone that server dealt with.
jupitersolo is offline   Reply With Quote
Old 02-08-2017, 06:57 PM   #30
cameras R my crack
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Location: Fairfax, Va.
Age: 51
Posts: 36,899
Thanked 976 Times in 575 Posts
Quote:
Originally Posted by knight rider View Post
I understand the stima behind carrying cash but there are a ton of benefits with doing so which are not so old school.



You are more likely to be e-robbed then physically robbed. If I get robbed my pocket money is the last thing that I'd be worried about.
Tons...? I'm going to say maybe two or three. But just as many cons, finding an ATM for one....big PiTA. Plus everything time I use my credit card, I'm getting cash bask. Cashed in $1500 this past November.
jupitersolo is offline   Reply With Quote
Old 02-08-2017, 09:29 PM   #31
Registered Member
Thread Starter
 
Join Date: Jul 2007
Posts: 4,608
Thanked 63 Times in 43 Posts
I suppose I'll call the manager tomorrow during non-rush hours so I can just set everything straight. Maybe the anonymity of the phone call will reduce the awkwardness of me being a longtime customer and having to come back in with that knowledge.
Anachostic is offline   Reply With Quote
Old 02-08-2017, 11:04 PM   #32
Registered Member
 
Rapture's Avatar
 
Join Date: Feb 2009
Posts: 3,664
Thanked 188 Times in 120 Posts
modifying the tip is pretty unscrupulous. If it were me I would not hesitate to call the local news and stir up a shit show, if it's a persistent issue.
Rapture is offline   Reply With Quote
Old 02-09-2017, 01:42 AM   #33
Registered Member
 
#1 STUNNA's Avatar
 
Join Date: Aug 2007
Location: Florida
Posts: 24,734
Thanked 1,737 Times in 1,136 Posts
I worked with a server who got busted for doing this a few times and got fired. He was an asshole anyways. I've gotten in the habit of taking the receipt and customer copy. My thought process is that if they see that those copies are missing then they know I have a copy and can catch them if they do so maybe they'll be less inclined to adjust my tip. Do I check? Hardly ever but they don't know that.
#1 STUNNA is online now   Reply With Quote
Old 02-09-2017, 02:21 AM   #34
Moderator
 
Costco's Avatar
 
Join Date: Jun 2006
Posts: 24,891
Thanked 1,623 Times in 946 Posts
^yup
Costco is offline   Reply With Quote
Old 02-09-2017, 05:49 AM   #35
Senior Moderator
 
Chief F1 Fan's Avatar
 
Join Date: Jan 2001
Location: Western New York
Age: 57
Posts: 15,383
Thanked 1,078 Times in 584 Posts
Quote:
Originally Posted by TacoBello View Post
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?

Yes, Canadians definitely have it better in this respect, ditto Europeans. My card never leaves my sight or control while visiting your country Taco.
Chief F1 Fan is online now   Reply With Quote
Old 02-09-2017, 06:13 AM   #36
Moderator
 
justnspace's Avatar
 
Join Date: Feb 2010
Posts: 70,885
Thanked 12,536 Times in 9,237 Posts
Quote:
Originally Posted by #1 STUNNA View Post
I worked with a server who got busted for doing this a few times and got fired. He was an asshole anyways. I've gotten in the habit of taking the receipt and customer copy. My thought process is that if they see that those copies are missing then they know I have a copy and can catch them if they do so maybe they'll be less inclined to adjust my tip. Do I check? Hardly ever but they don't know that.
but i dont want to carry around receipts!
it's messy...and like you said...you dont even check it...lol...what good is that if you just have a bunch of paper waded up in your wallet?

thus why I like the photo idea!
you can add in details to the photo..to make it easily searchable, among date and time and location
justnspace is offline   Reply With Quote
Old 02-09-2017, 07:13 AM   #37
Registered Member
Thread Starter
 
Join Date: Jul 2007
Posts: 4,608
Thanked 63 Times in 43 Posts
I still use MS Money to track my finances, so I keep every credit card receipt I get, then log it into Money, then download the transactions from the credit card's website for reconciliation. I always know when there's a discrepancy, but depending on the time lag, I may or may not still have the original receipt in the trash can.

When this happened at Longhorn, the manager was able to look up the transaction in their computer and verified what I had been charged, but had to contact the home office to mail back the original paper receipt for documentation. That waitress' FB page says she still works at Longhorn, so either she didn't get fired or doesn't want to update her employment status.
Anachostic is offline   Reply With Quote
Old 02-09-2017, 07:39 AM   #38
Registered Member
 
brian2's Avatar
 
Join Date: Oct 2002
Location: NJ
Posts: 960
Thanked 237 Times in 155 Posts
Quote:
Originally Posted by justnspace View Post
but i dont want to carry around receipts!
it's messy...and like you said...you dont even check it...lol...what good is that if you just have a bunch of paper waded up in your wallet?

thus why I like the photo idea!
you can add in details to the photo..to make it easily searchable, among date and time and location
When the receipts start to get messy, that's usually when I check them against the bank records before they go in the trash can. Not a bad system.
brian2 is offline   Reply With Quote
Old 02-09-2017, 07:46 AM   #39
Moderator
 
justnspace's Avatar
 
Join Date: Feb 2010
Posts: 70,885
Thanked 12,536 Times in 9,237 Posts


for some odd reason, i'm strangely turned on about the logistics of these receipt systems lol
justnspace is offline   Reply With Quote
Old 02-09-2017, 10:13 AM   #40
Registered Member
 
#1 STUNNA's Avatar
 
Join Date: Aug 2007
Location: Florida
Posts: 24,734
Thanked 1,737 Times in 1,136 Posts
Quote:
Originally Posted by justnspace View Post
but i dont want to carry around receipts!
it's messy...and like you said...you dont even check it...lol...what good is that if you just have a bunch of paper waded up in your wallet?

thus why I like the photo idea!
you can add in details to the photo..to make it easily searchable, among date and time and location
The other reason is that I know I'll recycle the paper instead of them throwing it away. Got to do my part!
#1 STUNNA is online now   Reply With Quote
 
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -5. The time now is 04:35 PM.