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Restaurant tipping problems

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Old 02-08-2017, 12:07 PM   #1
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Restaurant tipping problems

I thought there was a tipping thread here, but search only turns up take-out questions, and most of those are years old.

I have been noticing a uptick in the occurrences where a waitress will modify my tip in the credit card machine after the sale. I say "uptick", because it's not exactly an epidemic. It's happened to me maybe 5 times. I just caught another case today. The problem I'm having is, the last two places this happened were places that I have been a longtime patron of. The previous one, Longhorn, I immediately called the manager and we sorted it out. This last time was at a local Thai place from a waitress who has served me for years. She never even needs to ask my order.

These last couple of times make me feel very betrayed. The first because I trusted Longhorn's internal training and controls. But this last one has me confused as to what I should do. On one hand, it's just a dollar. On the other hand, it's still theft and a dollar here and there can really add up and can destroy the trust of the customers with the business. I don't want a situation like this to cause a waitress that has served me well for years to lose her job, but maybe she deserves it for stealing from her customers.

Anyone been through the same? Opinions on what to do?
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Old 02-08-2017, 12:11 PM   #2
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I've had it happen once and I just so happened to be lucky to have taken a picture of the receipt for expense purposes so I reported it to my Credit Card company and the reversed the difference.


That's fraudulent and although it COULD be a "clerical error" if it happens often, you should speak up.
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Old 02-08-2017, 12:19 PM   #3
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I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?
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Old 02-08-2017, 12:21 PM   #4
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Originally Posted by TacoBello View Post
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?

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Old 02-08-2017, 12:29 PM   #5
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Since my Amex is tied to my Apple Pay, I see the amount when they process the card. However, the bill is paid before the tip so I don't see the total. I should probably check.
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Old 02-08-2017, 12:34 PM   #6
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Since my Amex is tied to my Apple Pay, I see the amount when they process the card. However, the bill is paid before the tip so I don't see the total. I should probably check.

This.
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Old 02-08-2017, 12:42 PM   #7
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Quote:
Originally Posted by TacoBello View Post
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?
You are chip and PIN. We are chip and signature.

OP... I would say something. At the very least I would say something to her. But if she's doing this to you and you've been a regular for years... how many other times has she done it? Whether you like her or not, what she's doing is wrong. So I would say something to someone...
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Old 02-08-2017, 12:50 PM   #8
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One thing I do when paying via cc. I write out the amount, like I would a check and well as numerals.
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Old 02-08-2017, 12:56 PM   #9
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Quote:
Originally Posted by Whiskers View Post
Since my Amex is tied to my Apple Pay, I see the amount when they process the card. However, the bill is paid before the tip so I don't see the total. I should probably check.
We know you give more than "just the tip"

:whiskers:
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Old 02-08-2017, 01:27 PM   #10
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Hi mrs. or mr. nice person who served me the other night I put in a tip as I always do and there was an additional dollar put on the bill. I`m sure it was a mistake and would like that extra portion to be credited back to me. (nice version)

More aggressive, call the manager and raise holy hell because this is an outrage.

Finally, if 1 and 2 don`t work call your local news station and bring it to there attention.

Finally, finally, chalk up the 5 bucks as a loss and go somewhere else.
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Old 02-08-2017, 01:28 PM   #11
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Where's chargeback before chalking it up as a loss??
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Old 02-08-2017, 01:30 PM   #12
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Call PayPal.
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Old 02-08-2017, 01:30 PM   #13
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One thing I do when paying via cc. I write out the amount, like I would a check and well as numerals.
Life Pro Tip!
thanks!!
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Old 02-08-2017, 01:32 PM   #14
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Honestly, I never even thought to look but it makes sense. I wonder how many times it's happened to all of us?

So, now I need to record the total amount with tip on a restaurant bill and compare that later against the CC bill later... What a PITA.
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Old 02-08-2017, 01:35 PM   #15
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I also like the picture idea. but then your photo album will be filled with receipts
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Old 02-08-2017, 01:38 PM   #16
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I keep a copy of the receipt w/ the total + tip and then check it against my bank records every few months or so. I've never caught a mistake.

I always imagined the job of entering the tips in to belong to the manager at the end of the day, but I've never worked in a restaurant. How does that work?
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Old 02-08-2017, 01:46 PM   #17
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Honestly, I am still astounded that the server walks away with your card to run it instead of bringing a card reader to the table. Lot's of possibilities for skimming/fraud when your card is taken from you.
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Old 02-08-2017, 01:46 PM   #18
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I usually overtip anyway, so I hope that it doesn't happen on my card, but honestly if someone did it I probably didn't catch it
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Old 02-08-2017, 01:47 PM   #19
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I also like the picture idea. but then your photo album will be filled with receipts
actually, not a bad idea, as it holds the date and time and if geocaching, location.
Thanks Thoiboi.
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Old 02-08-2017, 01:48 PM   #20
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I keep a copy of the receipt w/ the total + tip and then check it against my bank records every few months or so. I've never caught a mistake.

I always imagined the job of entering the tips in to belong to the manager at the end of the day, but I've never worked in a restaurant. How does that work?
Owned a restaurant for 20 years. The manager processes the tips at the end of the day. Not impossible that the manager could be altering the amount.

Once in a while me or one of my mangers would see something that we couldn`t explain in the tip area and decipher it to the best of my ability. (that`s only a few times out of thousands of transactions). We always give the guest the benefit of the doubt.
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Old 02-08-2017, 01:52 PM   #21
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Originally Posted by stogie1020 View Post
Honestly, I am still astounded that the server walks away with your card to run it instead of bringing a card reader to the table. Lot's of possibilities for skimming/fraud when your card is taken from you.
There is a Starbucks near me that won`t swipe the card but instead hand the machine to me in the drive thru window and I swipe it. New rule she said by all Starbucks within the next year.
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Old 02-08-2017, 01:59 PM   #22
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Originally Posted by Nicks2001tl View Post
Owned a restaurant for 20 years. The manager processes the tips at the end of the day. Not impossible that the manager could be altering the amount.

Once in a while me or one of my mangers would see something that we couldn`t explain in the tip area and decipher it to the best of my ability. (that`s only a few times out of thousands of transactions). We always give the guest the benefit of the doubt.
does the restaurant have any responsibility to .gov in recording the tips, or is it entirely the employee's responsibility?
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Old 02-08-2017, 02:02 PM   #23
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Modern restaurants use point of sale, POS, software that relies on the server's input of the final total. I personally don't keep receipts and check against those things (can be done for much more than just restaurants) because I don't have the time, and it's not worth the effort to me.

That said, it is important for someone to keep track because these scams happen everyday. When I was working my second restaurant gig, an old lady caught one of these $1 scams and reported it to the manager. Since management keeps all of the credit card receipts, they went back and checked that server's previous transactions. They found over a hundred instances, and felt compelled to alert the DA. Not only did she lose her job, but she wound up on the wrong side of an investigation into 100+ counts of credit card fraud. And all for less than $200 over a long time.

I think in the case of the OP, it should be reported to a manager. If the server is trustworthy, on stable footing with the restaurant, and it was a clerical error, they will keep their job. If they are fired, there is more than one $1 theft to be blamed for.

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Old 02-08-2017, 06:01 PM   #24
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Yet another reason to carry cash.
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Old 02-08-2017, 06:25 PM   #25
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Cash.......
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Old 02-08-2017, 06:40 PM   #26
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Cash..


Because then you can just get robbed!
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Old 02-08-2017, 06:45 PM   #27
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Quote:
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Cash.......
I understand the stima behind carrying cash but there are a ton of benefits with doing so which are not so old school.

Quote:
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Cash..

Because then you can just get robbed!
You are more likely to be e-robbed then physically robbed. If I get robbed my pocket money is the last thing that I'd be worried about.
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Old 02-08-2017, 06:47 PM   #28
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E-robbed is not an issue because of fraud liability protection that comes with all credit cards . I'm never afraid of getting my credit card info stolen because it's not my money on the line. It's Chase or American Express and they have dedicated teams to recover their money. Better than my cash on the line
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Old 02-08-2017, 06:55 PM   #29
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It's really not about being e-robber, it's about not paying attention to your tickets. Though it's one dollar for OP in this case. It's not just OP, its most likely everyone that server dealt with.
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Old 02-08-2017, 06:57 PM   #30
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I understand the stima behind carrying cash but there are a ton of benefits with doing so which are not so old school.



You are more likely to be e-robbed then physically robbed. If I get robbed my pocket money is the last thing that I'd be worried about.
Tons...? I'm going to say maybe two or three. But just as many cons, finding an ATM for one....big PiTA. Plus everything time I use my credit card, I'm getting cash bask. Cashed in $1500 this past November.
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Old 02-08-2017, 09:29 PM   #31
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I suppose I'll call the manager tomorrow during non-rush hours so I can just set everything straight. Maybe the anonymity of the phone call will reduce the awkwardness of me being a longtime customer and having to come back in with that knowledge.
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Old 02-08-2017, 11:04 PM   #32
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modifying the tip is pretty unscrupulous. If it were me I would not hesitate to call the local news and stir up a shit show, if it's a persistent issue.
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Old 02-09-2017, 01:42 AM   #33
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I worked with a server who got busted for doing this a few times and got fired. He was an asshole anyways. I've gotten in the habit of taking the receipt and customer copy. My thought process is that if they see that those copies are missing then they know I have a copy and can catch them if they do so maybe they'll be less inclined to adjust my tip. Do I check? Hardly ever but they don't know that.
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Old 02-09-2017, 02:21 AM   #34
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^yup
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Old 02-09-2017, 05:49 AM   #35
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Originally Posted by TacoBello View Post
I didn't know people still signed credit card bills/receipts. It's all digital here now. Enter your pin and pay what you want... no one can mess with the tip amount.

In the last 2 years, I've maybe signed 2 receipts?

Yes, Canadians definitely have it better in this respect, ditto Europeans. My card never leaves my sight or control while visiting your country Taco.
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Old 02-09-2017, 06:13 AM   #36
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I worked with a server who got busted for doing this a few times and got fired. He was an asshole anyways. I've gotten in the habit of taking the receipt and customer copy. My thought process is that if they see that those copies are missing then they know I have a copy and can catch them if they do so maybe they'll be less inclined to adjust my tip. Do I check? Hardly ever but they don't know that.
but i dont want to carry around receipts!
it's messy...and like you said...you dont even check it...lol...what good is that if you just have a bunch of paper waded up in your wallet?

thus why I like the photo idea!
you can add in details to the photo..to make it easily searchable, among date and time and location
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Old 02-09-2017, 07:13 AM   #37
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I still use MS Money to track my finances, so I keep every credit card receipt I get, then log it into Money, then download the transactions from the credit card's website for reconciliation. I always know when there's a discrepancy, but depending on the time lag, I may or may not still have the original receipt in the trash can.

When this happened at Longhorn, the manager was able to look up the transaction in their computer and verified what I had been charged, but had to contact the home office to mail back the original paper receipt for documentation. That waitress' FB page says she still works at Longhorn, so either she didn't get fired or doesn't want to update her employment status.
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Old 02-09-2017, 07:39 AM   #38
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but i dont want to carry around receipts!
it's messy...and like you said...you dont even check it...lol...what good is that if you just have a bunch of paper waded up in your wallet?

thus why I like the photo idea!
you can add in details to the photo..to make it easily searchable, among date and time and location
When the receipts start to get messy, that's usually when I check them against the bank records before they go in the trash can. Not a bad system.
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Old 02-09-2017, 07:46 AM   #39
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for some odd reason, i'm strangely turned on about the logistics of these receipt systems lol
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Old 02-09-2017, 10:13 AM   #40
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but i dont want to carry around receipts!
it's messy...and like you said...you dont even check it...lol...what good is that if you just have a bunch of paper waded up in your wallet?

thus why I like the photo idea!
you can add in details to the photo..to make it easily searchable, among date and time and location
The other reason is that I know I'll recycle the paper instead of them throwing it away. Got to do my part!
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