Go Back  AcuraZine - Acura Enthusiast Community > Off Topic Discussion > Ramblings
Reload this Page >

Better think twice on that bad review you want to post on YELP

Notices

Better think twice on that bad review you want to post on YELP

 
Old 01-09-2014, 03:49 PM
  #1  
The sizzle in the Steak
Thread Starter
 
Moog-Type-S's Avatar
 
Join Date: Nov 2001
Location: Southern California
Posts: 71,438
Received 1,876 Likes on 1,296 Posts
Better think twice on that bad review you want to post on YELP

In a decision that could reshape the rules for online consumer reviews, a Virginia court has ruled that the popular website Yelp must turn over the names of seven reviewers who anonymously criticized a prominent local carpet cleaning business.

The case revolves around negative feedback against Virginia-based Hadeed Carpet Cleaning. The owner, Joe Hadeed, said the users leaving bad reviews were not real customers of the cleaning service something that would violate Yelp's terms of service. His attorneys issued a subpoena demanding the names of seven anonymous reviewers, and a judge in Alexandria ruled that Yelp had to comply.

http://www.washingtontimes.com/news/...n-negat/print/
Moog-Type-S is offline  
Old 01-09-2014, 03:51 PM
  #2  
Go Giants
 
Whiskers's Avatar
 
Join Date: Aug 2004
Location: PA
Age: 48
Posts: 69,256
Received 986 Likes on 670 Posts
How does Yelp know?
Whiskers is offline  
Old 01-09-2014, 03:53 PM
  #3  
nnInn
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Posts: 37,623
Received 1,068 Likes on 635 Posts
Wouldn't think twice, if I deal with a business and I am not happy with them, I'd still post a bad review.

I can understand the owners side, wanting to know if they were even customers of his business.
jupitersolo is online now  
Old 01-09-2014, 03:54 PM
  #4  
Senior Moderator
 
oo7spy's Avatar
 
Join Date: Dec 2010
Location: Austin, TX
Posts: 25,374
Received 4,556 Likes on 3,251 Posts
Mark Jones, Mario Garcia, Sarah Moore... They are totally screwed - all 342,084 of them.
oo7spy is offline  
Old 01-09-2014, 03:54 PM
  #5  
The sizzle in the Steak
Thread Starter
 
Moog-Type-S's Avatar
 
Join Date: Nov 2001
Location: Southern California
Posts: 71,438
Received 1,876 Likes on 1,296 Posts
Originally Posted by Whiskers View Post
How does Yelp know?
The NSA gives them the info.
Moog-Type-S is offline  
Old 01-09-2014, 03:55 PM
  #6  
The sizzle in the Steak
Thread Starter
 
Moog-Type-S's Avatar
 
Join Date: Nov 2001
Location: Southern California
Posts: 71,438
Received 1,876 Likes on 1,296 Posts
Originally Posted by jupitersolo View Post
Wouldn't think twice, if I deal with a business and I am not happy with them, I'd still post a bad review.

I can understand the owners side, wanting to know if they were even customers of his business.
But I gather you would have the stones to put your name on it, and not hide behind an anonymous review.
Moog-Type-S is offline  
Old 01-09-2014, 03:56 PM
  #7  
nnInn
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Posts: 37,623
Received 1,068 Likes on 635 Posts
Originally Posted by Moog-Type-S View Post
But I gather you would have the stones to put your name on it, and not hide behind an anonymous review.
Use my real name....



jupitersolo is online now  
Old 01-09-2014, 03:59 PM
  #8  
The sizzle in the Steak
Thread Starter
 
Moog-Type-S's Avatar
 
Join Date: Nov 2001
Location: Southern California
Posts: 71,438
Received 1,876 Likes on 1,296 Posts
Originally Posted by jupitersolo View Post
Use my real name....



Alexander Ovech.....?
Moog-Type-S is offline  
Old 01-09-2014, 08:06 PM
  #9  
Chapter Leader
(Northeast Florida)
iTrader: (1)
 
gatrhumpy's Avatar
 
Join Date: Jun 2004
Age: 39
Posts: 33,710
Received 1,210 Likes on 814 Posts
So the people just have to prove that they went to that business. If they don't, who the hell cares? Yelp takes down the reviews, and the owner STILL lost money on the attorney.

Moron.
gatrhumpy is online now  
Old 01-09-2014, 10:18 PM
  #10  
nnInn
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Posts: 37,623
Received 1,068 Likes on 635 Posts
Originally Posted by gatrhumpy View Post
So the people just have to prove that they went to that business. If they don't, who the hell cares? Yelp takes down the reviews, and the owner STILL lost money on the attorney.

Moron.
If they never conducted business with them, it's slander and those people will be sued.
jupitersolo is online now  
Old 01-09-2014, 10:59 PM
  #11  
Pinky all stinky
 
phile's Avatar
 
Join Date: Jul 2003
Posts: 20,499
Received 118 Likes on 71 Posts
The irony is, while this may garner more press for the business, just the fact that they've gone to this length for some negative reviews make me not want to even step foot in their establish if I lived in their area and needed carpets.
phile is offline  
Old 01-09-2014, 11:15 PM
  #12  
Q('.')=O
iTrader: (1)
 
imj0257's Avatar
 
Join Date: Feb 2008
Location: DFW, TX
Age: 35
Posts: 22,850
Received 626 Likes on 449 Posts
Post good reviews instead?

I just posted a review right before I left work about how good the pizza was at a local pizza restaurant and 3 hours later the owner emailed me asking if we would like to come for a free tasting of all their pizzas at their new restaurant across town.
imj0257 is online now  
Old 01-09-2014, 11:19 PM
  #13  
Excels at nothing
 
svtmike's Avatar
 
Join Date: Oct 2003
Location: Chicago
Age: 54
Posts: 36,105
Received 2,832 Likes on 1,546 Posts
Originally Posted by phile View Post
The irony is, while this may garner more press for the business, just the fact that they've gone to this length for some negative reviews make me not want to even step foot in their establish if I lived in their area and needed carpets.
What if they are pretty confident the reviews were posted by a competitor?

It's a shame that someone wanting to protect the reputation of his business is thought to be unreasonable simply because the person who may have wronged them did it anonymously and left them little recourse.
svtmike is offline  
Old 01-09-2014, 11:34 PM
  #14  
The Third Ball
 
Sarlacc's Avatar
 
Join Date: Sep 2002
Location: Los Angeles, Ca
Age: 40
Posts: 46,995
Received 3,796 Likes on 2,020 Posts
Same shit happens on amazon all the time...competitors hire fake reviewers.
Sarlacc is offline  
Old 01-10-2014, 07:32 AM
  #15  
Registered Member
 
Join Date: Sep 2006
Posts: 9,843
Received 430 Likes on 338 Posts
I for one agree with the business owner...however he needs to clearly articulate why he is perusing said action.. as for being able to prove legit customer or not, IP addresses should let them know if the reviewer was in the area at the time of said review.

I like how Amazon will list you as a verified owner in reviews...
YeuEmMaiMai is offline  
Old 01-10-2014, 07:47 AM
  #16  
Registered Member
 
TzarChasm's Avatar
 
Join Date: Aug 2007
Location: Massachusetts
Age: 47
Posts: 6,735
Received 233 Likes on 166 Posts
Originally Posted by phile View Post
The irony is, while this may garner more press for the business, just the fact that they've gone to this length for some negative reviews make me not want to even step foot in their establish if I lived in their area and needed carpets.
Yea, tough call. It kind of pisses me off that the owner would be going after people posting reviews, but at the same time, If he really thinks they are being posted by a competitor, that's pretty shitty too.

I KNOW I would never use a place that was shitty enough to post fake reviews about the competition.
TzarChasm is offline  
Old 01-10-2014, 08:44 AM
  #17  
Senior Moderator
Regional Coordinator
(Mid-Atlantic)
iTrader: (6)
 
97BlackAckCL's Avatar
 
Join Date: Jan 2005
Location: ShitsBurgh
Age: 38
Posts: 89,171
Received 3,139 Likes on 2,207 Posts
The interwebs is serious bizness...
97BlackAckCL is offline  
Old 01-10-2014, 08:48 AM
  #18  
Excels at nothing
 
svtmike's Avatar
 
Join Date: Oct 2003
Location: Chicago
Age: 54
Posts: 36,105
Received 2,832 Likes on 1,546 Posts
Originally Posted by 97BlackAckCL View Post
The interwebs is serious bizness...
It is -- once it's out there, it's there forever. Just ask Stogie.
svtmike is offline  
Old 01-10-2014, 09:56 AM
  #19  
Go Giants
 
Whiskers's Avatar
 
Join Date: Aug 2004
Location: PA
Age: 48
Posts: 69,256
Received 986 Likes on 670 Posts
I was never here....
Whiskers is offline  
Old 01-11-2014, 08:08 PM
  #20  
Registered Member
 
Rapture's Avatar
 
Join Date: Feb 2009
Posts: 4,043
Received 198 Likes on 129 Posts
Originally Posted by Sarlacc View Post
Same shit happens on amazon all the time...competitors hire fake reviewers.
What's worse IMO is when the seller themselves hires fake reviewers to give them non-stop 5-star reviews. And they're all left on the same day...
Rapture is offline  
Old 01-11-2014, 08:32 PM
  #21  
Chapter Leader
(Northeast Florida)
iTrader: (1)
 
gatrhumpy's Avatar
 
Join Date: Jun 2004
Age: 39
Posts: 33,710
Received 1,210 Likes on 814 Posts
Originally Posted by phile View Post
The irony is, while this may garner more press for the business, just the fact that they've gone to this length for some negative reviews make me not want to even step foot in their establish if I lived in their area and needed carpets.
Ding Ding Ding! I know I wouldn't. They're losing more business than they're gaining.
gatrhumpy is online now  
Old 01-11-2014, 09:29 PM
  #22  
COME AT ME BRO!
 
evilone's Avatar
 
Join Date: Jun 2004
Location: st.johns, NL (CANUKISTAN)
Age: 39
Posts: 9,796
Received 13 Likes on 12 Posts
My brother uses a system like yelp to get work through, in a service industry. And he has only had 2 people that have left a bad review. And BOTH times it was because he wouldn't give them a cheaper price AFTER the work was completed. He did the work for what he quoted them before, the work began. He even went over buying more things than he orig thought was need for the jobs and never charged them a penny more than he quoted. The customers were really happy with the work, one of them even threw a party to show off how great it looked. They were just cheep fucks and left him bad reviews because of it.
evilone is offline  
Old 01-12-2014, 10:28 PM
  #23  
1919
 
Scottman111's Avatar
 
Join Date: Mar 2005
Age: 34
Posts: 21,469
Likes: 0
Received 162 Likes on 134 Posts
I hate when morons leave a bad review for something that is completely out of the control of the product/company/whatever they're reviewing.


"Company came to my house to do the work, but the power was out all afternoon so the work couldn't get done. 1 star."

Sure I can decipher that it wasn't the company's fault, but thanks for wasting everyone's time and skewing the star ratings. I see this the most on Amazon.
Scottman111 is offline  
Old 01-13-2014, 09:10 AM
  #24  
Excels at nothing
 
svtmike's Avatar
 
Join Date: Oct 2003
Location: Chicago
Age: 54
Posts: 36,105
Received 2,832 Likes on 1,546 Posts
Originally Posted by Scottman111 View Post
I hate when morons leave a bad review for something that is completely out of the control of the product/company/whatever they're reviewing.


"Company came to my house to do the work, but the power was out all afternoon so the work couldn't get done. 1 star."

Sure I can decipher that it wasn't the company's fault, but thanks for wasting everyone's time and skewing the star ratings. I see this the most on Amazon.
This is why I ignore the opinions of the masses. They are idiots.
svtmike is offline  
Old 01-13-2014, 10:02 AM
  #25  
Registered Member
 
Join Date: Jun 2003
Posts: 10,497
Received 273 Likes on 158 Posts
From a consumer point of view Yelp is awesome, but from a business point of view, all these review sites are blackmailing mofos who want money to dispute a review.

Yelp's filtration system does not work. It's automated. It hides valid reviews and features totally biased ones. Nowadays yelp can either give you business or take it away. I think Yelp should deal only with the restaurant industry since turnaround is high which provides more realistic reviews vs a small business who has a few good reviews but with one disgruntled review, guess which review will dominate?
TeknoKing is offline  
Old 01-13-2014, 12:24 PM
  #26  
99 TL, 06 E350
 
Black Tire's Avatar
 
Join Date: Sep 2006
Location: Toronto
Age: 39
Posts: 5,030
Received 163 Likes on 109 Posts
I guess Acura is going to sue everyone on AcuraZine now?
Black Tire is offline  
Old 01-13-2014, 01:58 PM
  #27  
Mazda3 and Honda Civic in
 
gdubb's Avatar
 
Join Date: Feb 2003
Location: Houston
Age: 43
Posts: 5,635
Received 1 Like on 1 Post
My wife left a bad review where we were married at. We were contacted by their lawyers by a cease and desist letter and ordered to take down the review. Pretty shady shit goes on about reviews.
gdubb is offline  
Old 01-13-2014, 02:34 PM
  #28  
Senior Moderator
 
oo7spy's Avatar
 
Join Date: Dec 2010
Location: Austin, TX
Posts: 25,374
Received 4,556 Likes on 3,251 Posts
So you complied with their intimidation techniques? I would have been tempted to post the letter online to show their true colors. I likely wouldn't have just because it isn't worth my time, but that is a load of bullshit.
oo7spy is offline  
Old 01-13-2014, 02:44 PM
  #29  
The sizzle in the Steak
Thread Starter
 
Moog-Type-S's Avatar
 
Join Date: Nov 2001
Location: Southern California
Posts: 71,438
Received 1,876 Likes on 1,296 Posts
Originally Posted by Scottman111 View Post
I hate when morons leave a bad review for something that is completely out of the control of the product/company/whatever they're reviewing.


"Company came to my house to do the work, but the power was out all afternoon so the work couldn't get done. 1 star."

Sure I can decipher that it wasn't the company's fault, but thanks for wasting everyone's time and skewing the star ratings. I see this the most on Amazon.
A good company would have come prepared with a generator
Moog-Type-S is offline  
Old 01-13-2014, 02:52 PM
  #30  
Mazda3 and Honda Civic in
 
gdubb's Avatar
 
Join Date: Feb 2003
Location: Houston
Age: 43
Posts: 5,635
Received 1 Like on 1 Post
Originally Posted by oo7spy View Post
So you complied with their intimidation techniques? I would have been tempted to post the letter online to show their true colors. I likely wouldn't have just because it isn't worth my time, but that is a load of bullshit.
Yes she did comply.... This was 5 years ago and my wife has changed. If this would happen now it would be a different story.
gdubb is offline  
Old 01-13-2014, 03:43 PM
  #31  
Senior Moderator
 
oo7spy's Avatar
 
Join Date: Dec 2010
Location: Austin, TX
Posts: 25,374
Received 4,556 Likes on 3,251 Posts



oo7spy is offline  
Old 01-13-2014, 03:55 PM
  #32  
nnInn
 
jupitersolo's Avatar
 
Join Date: Mar 2006
Posts: 37,623
Received 1,068 Likes on 635 Posts
Originally Posted by gatrhumpy View Post
Ding Ding Ding! I know I wouldn't. They're losing more business than they're gaining.
No they are not, they are one of the best cleaning services in this area. I will be using them soon to pick up and clean a wool area rug.
jupitersolo is online now  
Old 01-14-2014, 03:56 PM
  #33  
registered pw
 
dallison's Avatar
 
Join Date: Aug 2003
Location: south central pa
Age: 44
Posts: 38,630
Received 270 Likes on 203 Posts
fake review,the owner has a right.

I leave bad reviews when they are bad and good when they are awesome.
dallison is offline  
Old 01-14-2014, 04:33 PM
  #34  
Chapter Leader
(Northeast Florida)
iTrader: (1)
 
gatrhumpy's Avatar
 
Join Date: Jun 2004
Age: 39
Posts: 33,710
Received 1,210 Likes on 814 Posts
Originally Posted by jupitersolo View Post
No they are not, they are one of the best cleaning services in this area. I will be using them soon to pick up and clean a wool area rug.
Well, I would not shop there.
gatrhumpy is online now  
Old 01-14-2014, 07:25 PM
  #35  
Excels at nothing
 
svtmike's Avatar
 
Join Date: Oct 2003
Location: Chicago
Age: 54
Posts: 36,105
Received 2,832 Likes on 1,546 Posts
Originally Posted by gatrhumpy View Post
Well, I would not shop there.
Well, you did shop at a Chevy dealer. So how good a judge of quality can you be?
svtmike is offline  
Old 01-14-2014, 08:17 PM
  #36  
Pinky all stinky
 
phile's Avatar
 
Join Date: Jul 2003
Posts: 20,499
Received 118 Likes on 71 Posts
I left a bad review for an Amazon vendor once and he got pissed. I bought a DVD movie and it came in the mail with the "For Rental Only" print on the cover, which was not the picture that was shown on the website, so I left a review stating so. This mofo really tried to tell me there was no such printing on the DVD through the official Amazon communication between consumer and vendor. The lengths people go thru to try to cover their asses. Clearly he was selling shit from some movie rental place that went bust, no wonder it was cheap.
phile is offline  
Old 01-14-2014, 10:57 PM
  #37  
Senior Moderator
 
oo7spy's Avatar
 
Join Date: Dec 2010
Location: Austin, TX
Posts: 25,374
Received 4,556 Likes on 3,251 Posts
Csb.
oo7spy is offline  
Old 01-15-2014, 12:16 PM
  #38  
Stay Metal
 
Doom878's Avatar
 
Join Date: Feb 2002
Location: Miami, FL
Age: 40
Posts: 25,238
Received 821 Likes on 643 Posts
Yeah I've seen tons of generic positive reviews for those ghetto tint shops that have the worst service. I agree that Yelp should stick with restaurants/bars/etc. That's what they're known for.
Doom878 is offline  
Old 01-16-2014, 06:21 PM
  #39  
Registered Member
 
2001AudiS4's Avatar
 
Join Date: Oct 2001
Location: Trumbull, CT
Age: 43
Posts: 6,377
Received 49 Likes on 42 Posts
Originally Posted by evilone View Post
My brother uses a system like yelp to get work through, in a service industry. And he has only had 2 people that have left a bad review. And BOTH times it was because he wouldn't give them a cheaper price AFTER the work was completed. He did the work for what he quoted them before, the work began. He even went over buying more things than he orig thought was need for the jobs and never charged them a penny more than he quoted. The customers were really happy with the work, one of them even threw a party to show off how great it looked. They were just cheep fucks and left him bad reviews because of it.
Let me guess. Home Advisor/Service Magic?

I own and run my own small business, so my point of view is on the flip side of most of people.

I bust my ass to make my clients happy, give them the best product and service I can, and 99% of the time they are happy. Every now and then you will get that one ball buster that you cannot make happy. If I do everything perfectly, they will say they were expecting a white cable instead of black, redo it or give me a discount. I had a guy that wanted me to pay to paint the entire ceiling of his basement because his ceiling speaker was 1/16" off center from the center channel speaker. The kicker is that he was doing a coffered ceiling with wood paneling that would be covering the sheetrock, therefor the speaker could be moved. He fought tooth and nail to try to get me to cover the painting of the ceiling. Didn't happen.

My point is some people are just assholes, no way around it. You can do EVERYTHING to appease them and they will still show their true colors. Most of these review sites either do not allow you to refute the claim, and none of them have any resolution process before the review goes public. Also, almost no one posts a positive review. This skews the results, as a company could get 2 or 3 negative reviews and only 1 positive and they look like a horrible company. Truth be told, they probably have lots of happy clients who just don't bother with reviews.

I have a colleague that owns a similar business in Long Island. He went to look at a job and provided a proposal. He was more expensive than the competition, so the "client" went and posted a negative review on Angies List, despite the fact they never did any work for him.
2001AudiS4 is offline  
Old 01-16-2014, 06:29 PM
  #40  
The sizzle in the Steak
Thread Starter
 
Moog-Type-S's Avatar
 
Join Date: Nov 2001
Location: Southern California
Posts: 71,438
Received 1,876 Likes on 1,296 Posts
Originally Posted by svtmike View Post
Well, you did shop at a Chevy dealer. So how good a judge of quality can you be?
I'd gladly shop at a Chevy dealer......Stingray, Z06? yes sir!
Moog-Type-S is offline  

Thread Tools
Search this Thread
Quick Reply: Better think twice on that bad review you want to post on YELP


Contact Us - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.