AcuraLink subscription problems
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AcuraLink subscription problems
I bought an Acura ILX Tech 2016 and AcuraLink with the free subscription worked fine.
Then the subscription expired before I remembered to start a paid subscription, and the AcuraLink services stopped.
The green AcuraLink LED was no longer lit.
I called AcuraLink Support and signed up for the Connect package, waited for a day or two, but still no services.
The MyAcura web site showed that I did have an active Connect subscription, but the in-car AcuraLink status screen showed no subscription.
I called AcuraLink Support and they had no clue, but they suggested getting the dealer to look at it.
I went to the dealer for service, but they said I should call AcuraLink Support.... the buck stopped nowhere.
Months later I decided to order the 2017 navigation DVD map update, and installed it.
The new maps looked fine, and they included real-time traffic info and construction icons... included with AcuraLink!
I then noticed that the green AcuraLink LED was lit, and the MyAcura web site was able to connect to my car.
Hope this helps anyone else with subscription problems!
Then the subscription expired before I remembered to start a paid subscription, and the AcuraLink services stopped.
The green AcuraLink LED was no longer lit.
I called AcuraLink Support and signed up for the Connect package, waited for a day or two, but still no services.
The MyAcura web site showed that I did have an active Connect subscription, but the in-car AcuraLink status screen showed no subscription.
I called AcuraLink Support and they had no clue, but they suggested getting the dealer to look at it.
I went to the dealer for service, but they said I should call AcuraLink Support.... the buck stopped nowhere.
Months later I decided to order the 2017 navigation DVD map update, and installed it.
The new maps looked fine, and they included real-time traffic info and construction icons... included with AcuraLink!
I then noticed that the green AcuraLink LED was lit, and the MyAcura web site was able to connect to my car.
Hope this helps anyone else with subscription problems!
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