Look what Acura sent me in the mail today - AcuraZine - Acura Enthusiast Community

Notices

Look what Acura sent me in the mail today

Old 12-06-2018, 09:42 PM
  #1  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
Look what Acura sent me in the mail today


dopeboy1 is offline  
Old 12-06-2018, 09:47 PM
  #2  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
I'm going to call tomorrow to book the test. It does eat oil. Probably close to the 1qt/1000 miles.

Does anyone think having Rv6 j-pipe and HFPC's will be an issue?

Last edited by dopeboy1; 12-06-2018 at 09:54 PM.
dopeboy1 is offline  
Old 12-06-2018, 09:50 PM
  #3  
Registered Member
 
TacoBello's Avatar
 
Join Date: Jun 2014
Location: In an igloo
Posts: 30,496
Thanked 4,398 Times in 3,308 Posts
It shouldn’t. A free flowing exhaust has little impact on what actually happens within the engine itself. I’ve heard of dealers try greasy tricks to deny warranty work in the past, but, this would be a whole new level. The oil consumption issue is well documented for the 4G and I’ve yet to see anywhere, in my last 15+ years of being into cars, hearing that exhaust mods caused oil consumption.
TacoBello is offline  
The Following User Says Thank You to TacoBello For This Useful Post:
dopeboy1 (12-06-2018)
Old 12-07-2018, 08:35 AM
  #4  
Registered Member
 
Reorge's Avatar
 
Join Date: Aug 2003
Location: New Orleans, LA
Posts: 609
Thanked 141 Times in 110 Posts
I've suspected ring carbon buildup was the main cause in oil burning. Many Honda engines have this issue, not just the 3.7L alum liner. I started to experience oil burning several years ago but stopped it with cleaning products. I checked my oil level two days ago and it hasn't moved even after 4,900 miles.
Reorge is offline  
Old 12-07-2018, 03:52 PM
  #5  
Registered Member
 
Join Date: Oct 2016
Age: 32
Posts: 31
Thanked 5 Times in 4 Posts
Wow I hope this applies to owners in the US. Mine has 140k and burns enough to be annoying.
meowmeows is offline  
Old 12-07-2018, 07:14 PM
  #6  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
Originally Posted by Reorge View Post
I've suspected ring carbon buildup was the main cause in oil burning. Many Honda engines have this issue, not just the 3.7L alum liner. I started to experience oil burning several years ago but stopped it with cleaning products. I checked my oil level two days ago and it hasn't moved even after 4,900 miles.
What cleaning products did you use?

dopeboy1 is offline  
Old 12-07-2018, 07:15 PM
  #7  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
Originally Posted by meowmeows View Post
Wow I hope this applies to owners in the US. Mine has 140k and burns enough to be annoying.
im pretty sure ive read that it does. It was questionable whether or not it would extend into Canada. Im impressed that they would send a letter to every 3.7 owner. Gives me more faith in Acura.
dopeboy1 is offline  
Old 12-09-2018, 06:38 PM
  #8  
Registered Member
 
JM2010 SH-AWD's Avatar
 
Join Date: Feb 2010
Location: St. Louis, MO
Posts: 2,082
Thanked 355 Times in 241 Posts
Anyone in the US receive anything like this yet?
JM2010 SH-AWD is offline  
Old 12-10-2018, 10:26 AM
  #9  
Subsonic
 
Teddybear's Avatar
 
Join Date: Oct 2006
Posts: 663
Thanked 36 Times in 31 Posts
I just called my local Acura dealer. The service advisor said that I had to pay for the initial oil change (whatever rate) and "an inspection" at $135 an hour.
Did you also have to pay for the inspection OP?
Teddybear is offline  
Old 12-10-2018, 10:53 AM
  #10  
Subsonic
 
Teddybear's Avatar
 
Join Date: Oct 2006
Posts: 663
Thanked 36 Times in 31 Posts
Also, the dealer said i had to pay for any oil consumed when i go back for the checks. Ie, any oil they have to add back in.

Can anybody else check this info when they go please? I want to make sure the dealers aren't trying to get a quick buck in.
Teddybear is offline  
Old 12-10-2018, 10:57 AM
  #11  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
Originally Posted by Teddybear View Post
I just called my local Acura dealer. The service advisor said that I had to pay for the initial oil change (whatever rate) and "an inspection" at $135 an hour.
Did you also have to pay for the inspection OP?
I haven't brought it in yet. I'm doing it next Monday. But the service advisor said I have to pay for the oil change and that's it. No mention of any other charges.

Did they say what the inspection is for like is it when you get the oil change done or after you bring it back every 2000 km?
dopeboy1 is offline  
Old 12-10-2018, 11:09 AM
  #12  
Subsonic
 
Teddybear's Avatar
 
Join Date: Oct 2006
Posts: 663
Thanked 36 Times in 31 Posts
Originally Posted by dopeboy1 View Post
I haven't brought it in yet. I'm doing it next Monday. But the service advisor said I have to pay for the oil change and that's it. No mention of any other charges.

Did they say what the inspection is for like is it when you get the oil change done or after you bring it back every 2000 km?
They said it's the initial diagnostic fee.
I called Honda Canada to verify procedure. He seemed pretty clueless and just said "yeah that's to diagnose the oil consumption".... which doesn't make sense to me if the oil consumption test is the diagnostic method for oil burning...

I'm slightly concerned, because i know i leak a very little bit of oil from the oil pump seal. Not enough for it to drop any oil on the ground in my garage, but they can easily use that to force me to pay them exuberant prices to fix the stupid $20 seal....
Teddybear is offline  
Old 12-10-2018, 11:41 AM
  #13  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
Well that does sound a little odd. The simple fact is though that some dealerships are better than others. I know the dealership Im using has always been really good and haven't tried to nickel and dime me (ive only been there twice but one of the service advisors is someone I went to highschool with).

I won't really know anything more until I take it in next Monday. But ill be sure to ask many questions. Again the guy I talked to specifically said I will only pay for the oil change.

If I were you I would contact Acura Canada client services 1-800-9ACURA9. See what they say the procedure is.
dopeboy1 is offline  
Old 12-10-2018, 03:01 PM
  #14  
Registered Member
Thread Starter
 
dopeboy1's Avatar
 
Join Date: Apr 2017
Age: 28
Posts: 573
Thanked 109 Times in 84 Posts
Okay I was curious so I just got off the phone with another service adviser and he said mostly the same thing.

I asked the specific questions you brought up and he said;

The ONLY thing I will pay for is an oil change ($79,95), he said an inspection is INCLUDED in the 79.95 price of the oil change. Then I will bring the car back ANYTIME the oil level is low regardless of mileage. He said they will measure the oil consumption and top it up with oil FREE of charge.
So I will only be paying 79.95 for the entire process.

He said that 1 liter of oil consumption in 1500 km is an automatic fail which will result in repair. He said that 1 liter of oil consumption for anywhere between 1500 km and 4500 km, they will send the paperwork to acura canada (along with oil change records) and corporate will decide if they will repair it.

I forgot to ask about how long the process goes on for.
dopeboy1 is offline  
The Following User Says Thank You to dopeboy1 For This Useful Post:
Teddybear (12-10-2018)
Old 12-11-2018, 12:37 AM
  #15  
Registered Member
 
Join Date: Sep 2002
Location: Barrie Ont
Posts: 95
Thanked 18 Times in 17 Posts
I also got the letter
Lee C is offline  
Old 12-11-2018, 01:19 PM
  #16  
New Member
 
Join Date: Jul 2018
Age: 26
Posts: 4
Thanked 0 Times in 0 Posts
Nice everyone kept posting your results!!
i'm going Saturday to start my oil consumption test will let you guys know the result, i know my car drinks oil .... i was told it should be only 79 bucks
agd177 is offline  
Old 12-11-2018, 02:07 PM
  #17  
Subsonic
 
Teddybear's Avatar
 
Join Date: Oct 2006
Posts: 663
Thanked 36 Times in 31 Posts
I called 2 other dealers, and neither of them mentioned a $135/hr diagnostic fee, nor payment for oil that's added in after the initial change if it's burning. So just be aware if your dealer says these charges are normal.
Teddybear is offline  
Old 12-11-2018, 08:23 PM
  #18  
Registered Member
 
Join Date: Jun 2011
Location: NY
Posts: 175
Thanked 13 Times in 12 Posts
Originally Posted by Teddybear View Post
I called 2 other dealers, and neither of them mentioned a $135/hr diagnostic fee, nor payment for oil that's added in after the initial change if it's burning. So just be aware if your dealer says these charges are normal.
should not be a fee. I just did the test and just paid for the oil change. Nothing else.
TLbullet is offline  
Old 12-12-2018, 05:46 PM
  #19  
Registered Member
 
Join Date: Jan 2012
Location: Houston, TX
Posts: 922
Thanked 128 Times in 102 Posts
Do you guys know if the new replacement engines fix the oil consumption permanently?
hadokenuh is offline  
Old 12-12-2018, 06:36 PM
  #20  
Registered Member
 
Riboflavin's Avatar
 
Join Date: Feb 2013
Location: North NJ
Age: 32
Posts: 101
Thanked 50 Times in 34 Posts
So I've already gone through this entire process 2 years ago, failed the oil consumption test, and got a new short block replacement on Acura's dime at 95,000 miles.

Originally Posted by dopeboy1 View Post
The ONLY thing I will pay for is an oil change ($79,95), he said an inspection is INCLUDED in the 79.95 price of the oil change. Then I will bring the car back ANYTIME the oil level is low regardless of mileage. He said they will measure the oil consumption and top it up with oil FREE of charge.
So I will only be paying 79.95 for the entire process.

He said that 1 liter of oil consumption in 1500 km is an automatic fail which will result in repair. He said that 1 liter of oil consumption for anywhere between 1500 km and 4500 km, they will send the paperwork to acura canada (along with oil change records) and corporate will decide if they will repair it.

I forgot to ask about how long the process goes on for.
Originally Posted by Teddybear View Post
I called 2 other dealers, and neither of them mentioned a $135/hr diagnostic fee, nor payment for oil that's added in after the initial change if it's burning. So just be aware if your dealer says these charges are normal.
Correct, you go to the dealership and tell them you want to start an oil consumption test which starts with a normal oil change paid out of your pocket. My dealership had me come back to the service bay every 1000 miles to have the techs check the oil level. If it was low, the dealership topped it off free of charge. After 5000-6000 miles (5-6 return visits), it was officially documented that I was losing 1 quart every 930 miles, and the service manager agreed that it was bad enough to get corporate involved for inspection. That's where the $135/hr (or whatever their hourly rate is) came to play.

In order to figure out the root cause of the burning, I had to agree to 7 hours of labor to tear down the engine while someone from corporate came to inspect the damage. If corporate agreed that a factory defect caused the problem, they'd order a short block replacement (no new heads, bottom end assembly only) and I wouldn't pay anything out of pocket. If it was somehow determined that I was at fault or something, then I'd be on the hook for the teardown and re-assembly of the original parts. I didn't pay anything out of pocket at that original meeting with the service advisor and service manager, I just had to sign the service agreement so they could start the work.

Timeline wise, I started the oil consumption test on Dec 23, 2015 and 5000-6000 miles later, I dropped the car off to them to start work on Apr 1, 2016. Within a few weeks, I'd spoken to the service manager who told me about corporate approving my warranty short block replacement, so the OK came about 4-5 months after I started the process.

Due to parts being back ordered and waiting for the recalled Takata airbag replacement to come in, I didn't get my car back until July 1, 2016. So I had 2 TLX and 1 MDX loaners for 3 months.

Originally Posted by hadokenuh View Post
Do you guys know if the new replacement engines fix the oil consumption permanently?
From what I've read, nothing was ever re-engineered from Acura to change anything, so they're just putting in new engine blocks with potentially the same flaws as far as I know. However, I've put an additional 45,000 miles on the new block, and don't see any signs of serious oil consumption. It's not perfect, but still significantly less than 1 qt between standard 6500-7500 mile oil changes with Mobil 1 5-20 synthetic (I change it based on the MID recommendation).
Riboflavin is offline  
The Following User Says Thank You to Riboflavin For This Useful Post:
Teddybear (Yesterday)
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
nfnsquared
AcuraZine User Help, Support & Suggestions Area
6
09-14-2016 01:15 PM
ifirahse
Third Generation TL (2004-2008)
71
11-16-2008 01:29 PM
RaviNJCLs
Ramblings
27
04-24-2005 01:56 PM
Amoeba
Ramblings
17
07-07-2004 03:47 PM
Nicky Pass
2G CL Tires, Wheels, & Suspension
6
01-23-2003 11:35 AM


Thread Tools
Search this Thread
Quick Reply: Look what Acura sent me in the mail today


Contact Us Advertising Cookie Policy Privacy Statement Terms of Service

© 2018 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.