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Acura's Response to Excessive Oil Consumption

Old 04-09-2018, 11:14 AM
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Originally Posted by Rancher2005 View Post
Only recently did they up it to 8 years in response to this concern. I don't see why it wouldn't include Canada since they're the same Ohio production plant.
I contacted Acura Canada regarding the extended warranty for the oil consumption issue and they said no extended warranty. I highlighted that there is an extended warranty for the same issue in U.S., they said yes but not in Canada. So good luck for whoever in Canada and have this issue.
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Old 04-09-2018, 11:40 AM
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Originally Posted by Mina_Bekhit View Post
I contacted Acura Canada regarding the extended warranty for the oil consumption issue and they said no extended warranty. I highlighted that there is an extended warranty for the same issue in U.S., they said yes but not in Canada. So good luck for whoever in Canada and have this issue.
it doesnt end there. File a claim with Acura Client relations. They will review it. And once any person with a brain reviews the facts, and evidence and corporate sourced service bulletins they will approve it.
If you put in a bit more work it will pay off. I had to be tenacious when dealing with Acura. But they always come through.
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Old 04-09-2018, 10:46 PM
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As he said, I would press them. Not sure what their justification would be for not honoring it. I doubt any technical difference such as oil viscosity would make a difference in this case.
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Old 04-10-2018, 12:23 AM
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You both are right. I don't understand how they have 8 years warranty for this issue in U.S. and not applying the same warranty in Canada. Canadian cars are coming from U.S factory. We use 5w-20 here which I'm sure it's also used at some areas in U.S. as well.
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Old 04-10-2018, 03:34 PM
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5w20 is the recommended oil in the US for the 3.7 motor.
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Old 04-10-2018, 03:36 PM
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Originally Posted by Mina_Bekhit View Post
Any update? I don't know that the car comes with 8 years warranty. Is this warranty extension regarding the oil consumption issue only? Anyone knows if this is the case in Canada as well?
Well, I'm a bit pissed at this point.

It was looking promising in the beginning but now the dealer closest to me seems that they don't want to deal with the oil consumption issue. I had to call 4 times in three days just to get back in touch with the service adviser I spoke to. I called today regarding the air bag and he said to call client relations to see if they will do the airbag recall at my local honda dealer instead of towing the car to Acura. I then followed up about the oil issue and he said that his manager didn't seem to believe it would be covered even though I'm only 3 months out of the extended period, and well under the mileage on the TSB. I'm losing faith and I'll bet my parents or anyone in our family buy another Honda Motor company vehicle again after this.

That's my update, unfortunately.
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Old 04-10-2018, 10:09 PM
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Originally Posted by 331 LX View Post
Well, I'm a bit pissed at this point.

It was looking promising in the beginning but now the dealer closest to me seems that they don't want to deal with the oil consumption issue. I had to call 4 times in three days just to get back in touch with the service adviser I spoke to. I called today regarding the air bag and he said to call client relations to see if they will do the airbag recall at my local honda dealer instead of towing the car to Acura. I then followed up about the oil issue and he said that his manager didn't seem to believe it would be covered even though I'm only 3 months out of the extended period, and well under the mileage on the TSB. I'm losing faith and I'll bet my parents or anyone in our family buy another Honda Motor company vehicle again after this.

That's my update, unfortunately.
I'm with you there, I've owned Honda vehicles all of my life, but between the oil consumption and recent boring car designs, I will probably be going with a Toyota/Lexus for my next car.
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Old 04-16-2018, 01:27 PM
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Frustrated to find this thread as many others have as well. I have a 2011 MDX with about 86k miles. Purchased certified pre-owned in 2014 with a 100k Acura Care warranty. I stumbled across excessive oil consumption a couple years ago when the oil light came on. After some time of just adding oil I started documenting it and am losing close to 1 quart every 1k miles. I had mentioned the excessive consumption to the dealer before knowing exact numbers and they didn't express any knowledge of the problem or concern. I'm feeling frustrated that they likely knew of the issue but didn't say anything.

I don't know if this is related, but last summer when I was driving home from a vacation (about 1.5 hours into a 3 hour drive) the check engine light came on and the car was essentially disabled. Turned out that the MDX blew two head gaskets and the engine had to be repaired. I know the oil level was good before I left but can't help think that the issues are related. Luckily Acura Care covered the issue. Has anyone else had this type of engine failure? I still have my 2001 Acura CL Type-S with nearly 200,000 miles on it. Never had to add oil and have not had many issues (other than the transmission of course) so I'm super disappointed in the MDX.
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Old 04-16-2018, 06:33 PM
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Haven't heard of any blown head gaskets as a TL issue, but you might check the MDX forums. Blown head gaskets are usually the result of overheating or other coolant issues.
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Old 05-05-2018, 10:21 PM
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Congratulate me, solved the problem with oil consumption, there was 1/2 a court for 1000 miles, now 1/4 a court for 5000 milles)
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Old 05-07-2018, 10:48 AM
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How many courts in a galin?
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Old 05-08-2018, 12:08 AM
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Originally Posted by mossman77 View Post
How many courts in a galin?
Four quarts in a gallon. Do you know any languages other than 'merican? Just curious. No need to break balls.
Originally Posted by altair47 View Post
Congratulate me, solved the problem with oil consumption, there was 1/2 a court for 1000 miles, now 1/4 a court for 5000 milles)
We'd be impressed if that was the case and didn't require short block replacement. We're not even sure if the engine replacement is a fix for the problem. What did you do?
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Old 05-18-2018, 01:53 AM
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My TL SHAWD 3.7 drinks oil excessively also. I personally don't mind adding oil to it as fresh oil in the system can only be a good thing. I fly airplanes and those piston engines by lycoming and continental drink oil like there is no tomorrow. With that said airplane piston engines are overhauled on scheduled intervals.

Now my questions is what kind of damage may occur from adding oil as a band-aid to it consuming oil over a very long period of time? Can we expect engine failure over (a long) time or is this just a semi-minor annoyance of topping off the oil every other fill-up?
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Old 05-18-2018, 07:23 AM
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Originally Posted by JoelHondaTL View Post
My TL SHAWD 3.7 drinks oil excessively also. I personally don't mind adding oil to it as fresh oil in the system can only be a good thing. I fly airplanes and those piston engines by lycoming and continental drink oil like there is no tomorrow. With that said airplane piston engines are overhauled on scheduled intervals.

Now my questions is what kind of damage may occur from adding oil as a band-aid to it consuming oil over a very long period of time? Can we expect engine failure over (a long) time or is this just a semi-minor annoyance of topping off the oil every other fill-up?
The catalytic converter will break down, begin to fall apart into a ceramic dust that hits the engine and scratches the cylinders, and the pistons begin to knock!
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Old 05-18-2018, 07:26 AM
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Originally Posted by Rancher2005 View Post
Four quarts in a gallon. Do you know any languages other than 'merican? Just curious. No need to break balls.

We'd be impressed if that was the case and didn't require short block replacement. We're not even sure if the engine replacement is a fix for the problem. What did you do?
Dimexid added to the oil, he completely washed the engine from the inside, cleared the clogged oil draining the canals in the pistons, and the oil rings were starting to do their job
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Old 05-18-2018, 07:33 AM
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The cause of oil consumption engine J37 is the wrong interval of oil change, due to which clogs the oil rings, due to which the oil gets into the cylinders and burns together with gasoline.
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Old 05-18-2018, 10:07 AM
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Originally Posted by altair47 View Post
The catalytic converter will break down, begin to fall apart into a ceramic dust that hits the engine and scratches the cylinders, and the pistons begin to knock!
This is understandable to some degree as I have had catalytic failure before in a honda product. What I didn't have was engine damage because of it. At least not to the degree where it could be noticeable. Wouldn't the oil that is inside the engine and covering the cylinder walls at Top dead center clean away the particles of dust?
Based on the soot from the exhaust I could see where cat issues could become a problem though. And those things are expensive to replace. That concerns me ultimately.

​​​​​​So the solution seems to be more rapid oil changes.. Now I'm curious if doing an oil change early, say 40% oil life left and resetting the maintainence minder every time will cause issues in terms of tracking maintainence as it should be used.
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Old 05-18-2018, 12:34 PM
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When I initially bought my car, both the dealer and the manual stressed that one should follow the MID, especially on the initial, break-in oil, which for me worked out to about 7500 miles between changes. But later, my dealer told me to bring it in at 5K intervals for oil changes. (I have free oil changes, so they aren't making any more $$ off that recommendation). My previous usual practice with new cars had always been to do an initial oil change at about 1K miles and that always served me exceptionally well in terms of engine service life, etc. I now wonder if I screwed the pooch by keeping that initial batch (and a few subsequent batches) of oil for 7500 miles.
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Old 05-18-2018, 06:45 PM
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Originally Posted by altair47 View Post
Congratulate me, solved the problem with oil consumption, there was 1/2 a court for 1000 miles, now 1/4 a court for 5000 milles)
care to share what the solution is?
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Old 05-18-2018, 06:48 PM
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Originally Posted by JoelHondaTL View Post
My TL SHAWD 3.7 drinks oil excessively also. I personally don't mind adding oil to it as fresh oil in the system can only be a good thing. I fly airplanes and those piston engines by lycoming and continental drink oil like there is no tomorrow. With that said airplane piston engines are overhauled on scheduled intervals.

Now my questions is what kind of damage may occur from adding oil as a band-aid to it consuming oil over a very long period of time? Can we expect engine failure over (a long) time or is this just a semi-minor annoyance of topping off the oil every other fill-up?
A long as there is adequate lubrication at all times, your engine will keep going like the energizer bunny.
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Old 05-18-2018, 06:53 PM
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Originally Posted by JoelHondaTL View Post
This is understandable to some degree as I have had catalytic failure before in a honda product. What I didn't have was engine damage because of it. At least not to the degree where it could be noticeable. Wouldn't the oil that is inside the engine and covering the cylinder walls at Top dead center clean away the particles of dust?
Based on the soot from the exhaust I could see where cat issues could become a problem though. And those things are expensive to replace. That concerns me ultimately.

​​​​​​So the solution seems to be more rapid oil changes.. Now I'm curious if doing an oil change early, say 40% oil life left and resetting the maintainence minder every time will cause issues in terms of tracking maintainence as it should be used.
Oil only lubricates and cools the piston. If the ceramic dust gets in the way of a ring and cylinder wall(it's not cast iron, it's alu-sil), you will get a scratch in the wall of the cylinder. The oil will not save.
The percentages of oil life are just a timer that has nothing to do with it. You can reset it every day!

Last edited by altair47; 05-18-2018 at 06:57 PM.
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Old 05-18-2018, 10:39 PM
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Yikes! If that's taken from a J37 i will be in for some trouble down the road I would imagine. Did you notice knocking and reduced performance mileage from that vehicle because of that?

Can someone in Canada sue Acura over this as I cant be bothered to argue with customer service at a dealership over this issue. I went to the service counter at a dealer in BC to inquire about a brake job and the service manager asked if my 2009 TL tech was a type S model or not. I had to remind her there was no type S for that generation, so therefore no brembo ($$$) option. Needless to say I find the dealers incompetent and useless. Charging an arm and a leg for service they should do the quickest compared to everyone else.
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Old 05-23-2018, 03:21 PM
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Originally Posted by altair47 View Post
congratulate me, solved the problem with oil consumption, there was 1/2 a court for 1000 miles, now 1/4 a court for 5000 milles)
how did you solve it?
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Old 05-23-2018, 03:25 PM
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Damned Damned Damned. Id hope the high would last. It didnt. Im back to feeling every gear shift and revs are loud and unrefined. And guess what, I check the oil just 515 miles after an oil change...and It was WELL below the Spec level. Actually NO OIL on the desigatned area of the dipstick period.
I added one quart....checked....still wasn't to level. Added a half quart...it levels out. this was just at 515 miles into it. So Pissed. Now the battle begins....Im gonna collect all the TSB and see what the dealer says.

Darn I was so close to 1000.. So at this rate, 1.5QT ar 500miles. Thats 3Quarts per 1000miles. Thats f-ing insane.
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Old 05-23-2018, 03:51 PM
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^^ I was checking my oil level from couple of days ago after parking the car for 5 minutes, I found the oil level way below the low mark. I parked the car until the morning and checked it again before turning it on, I found the level 25% above the low mark. For some reason this car takes so long for the oil to settle down. The manual says wait few minutes after turning the car off. I'm not sure what is meant by few minutes. I think 10 mins should be enough but It's not the case with my car. It takes hours for the oil to settle down.
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Old 05-23-2018, 03:55 PM
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Originally Posted by JoelHondaTL View Post
Yikes! If that's taken from a J37 i will be in for some trouble down the road I would imagine. Did you notice knocking and reduced performance mileage from that vehicle because of that?

Can someone in Canada sue Acura over this as I cant be bothered to argue with customer service at a dealership over this issue. I went to the service counter at a dealer in BC to inquire about a brake job and the service manager asked if my 2009 TL tech was a type S model or not. I had to remind her there was no type S for that generation, so therefore no brembo ($$$) option. Needless to say I find the dealers incompetent and useless. Charging an arm and a leg for service they should do the quickest compared to everyone else.
I called Acura Canada regarding that, the extended warranty only applies to US customers. I told them our cars come from US as well. They acknowledged the problem, but unfortunately it's not covered for whoever in Canada.
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Old 05-23-2018, 03:56 PM
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Im so angry!!!!!!!!!
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Old 05-23-2018, 05:16 PM
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Originally Posted by Mina_Bekhit View Post
^^ I was checking my oil level from couple of days ago after parking the car for 5 minutes, I found the oil level way below the low mark. I parked the car until the morning and checked it again before turning it on, I found the level 25% above the low mark. For some reason this car takes so long for the oil to settle down. The manual says wait few minutes after turning the car off. I'm not sure what is meant by few minutes. I think 10 mins should be enough but It's not the case with my car. It takes hours for the oil to settle down.
Agreed. That's why I always check mine after it sat all night.
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Old 05-25-2018, 11:57 AM
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It is well-settled to follow the owner's manual on Honda/Acura oil readings. Yes there will be more oil in the pan after it drains overnight, but the dipstick is calibrated to check when warm and sitting for a few minutes
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Old 05-25-2018, 01:50 PM
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I am over 1200 miles since my last oil change and still no oil loss.

Valvoline Max Life Synthetic Blend SAE 5W-20 Motor Oil 5qt
and
Restore (00012) 6-Cylinder Formula Engine Restorer and Lubricant - 12.5 oz.

I put half of the oil in, then the 12.5 oz of engine restore, then filled that empty can with new oil, then poured the rest of the oil in leaving 12.5 oz left over if i need to top off. But so far I haven't needed it.

The dealer was putting in 0w20 for the last 2 oil changes and I had to top it off every 500 miles or it would be very loud on startup. Now the car is quite and running great. Also resolved my Hot Start detonation issue.

Forgot to mention I am at 199700 miles!

This will not work for everyone but it is worth a shot!
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Old 05-25-2018, 06:09 PM
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Originally Posted by deanoatkinson View Post
I am over 1200 miles since my last oil change and still no oil loss.

Valvoline Max Life Synthetic Blend SAE 5W-20 Motor Oil 5qt
and
Restore (00012) 6-Cylinder Formula Engine Restorer and Lubricant - 12.5 oz.

I put half of the oil in, then the 12.5 oz of engine restore, then filled that empty can with new oil, then poured the rest of the oil in leaving 12.5 oz left over if i need to top off. But so far I haven't needed it.

The dealer was putting in 0w20 for the last 2 oil changes and I had to top it off every 500 miles or it would be very loud on startup. Now the car is quite and running great. Also resolved my Hot Start detonation issue.

Forgot to mention I am at 199700 miles!

This will not work for everyone but it is worth a shot!
Impressive results, please keep us updated through your next oil change! Mine drinks about 1qt every 1500-2000 miles and has the hot start pinging under load every once in a while as well. I ran a bottle of Redline SI-1 through the tank and it eliminated pinging but still awaiting long term results (this was about 1500 miles ago).
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Old 05-26-2018, 11:21 AM
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Originally Posted by meowmeows View Post
Impressive results, please keep us updated through your next oil change! Mine drinks about 1qt every 1500-2000 miles and has the hot start pinging under load every once in a while as well. I ran a bottle of Redline SI-1 through the tank and it eliminated pinging but still awaiting long term results (this was about 1500 miles ago).
Mine was drinking about the same amount 1qt every 1500-2000. I went around a turn with about 30-40% oil life and the LOW OIL light came on... scared the hell out of me.

The combination of the high-mileage oil with sweller's to expand old seals, semi-synthetic helps with the car sits longer than 24 hours, and the engine restore to help with scuffed up cylinder walls. I will also be changing the oil at 5k miles and not the 7-8k miles when the MID Dash light comes on.

I'll report back if I can make it that long without the need to add any oil.
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Old 05-28-2018, 06:52 PM
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Does anyone have a copy of the PDF?
LinkDeny
I cannot open it.

My wife's 2010 TL AWD started burning oil excessively at 90xxx miles. Still two months short of the 8 year from the original purchase date. Would like to get it fixed as we like the car a lot otherwise.

Thanks!

Felix
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Old 05-28-2018, 06:57 PM
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We are done with the oil consumption test. Despite the dealer over filling the oil by probably 1/2 quart, it went bellow the minimum mark in less than 1000 miles. I had to add oil as we were on a road trip. For those who have the engine repaired/replaced, was the process easy, or did you have to escalate the issue with Acura directly? The car was purchased and serviced at the same dealer, except for maybe tow oil changes which were done at another local Acura dealer. I got the paperwork for all work since new.
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Old 05-29-2018, 10:19 PM
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They acknowledged the oil consumption, now they need the maintenance history. Good that I have saved all receipts, since the dealership did not do a very good job at keeping record (they only had records for 5 out of the 15 oil changes). They will be filing it with Acura. Will see what happens.
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Old 05-30-2018, 04:12 PM
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Acura's "official" position is that there is no issue with my VIN number and there is nothing they can do. Will see if my dealer can do anything about that. If not, my family will never buy anything made by Honda. We are going to need 3 new cars in the next couple of years anyway. Was faithful Honda owner for 20+ years.
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Old 05-31-2018, 11:19 AM
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Originally Posted by felixangelov View Post
Acura's "official" position is that there is no issue with my VIN number and there is nothing they can do. Will see if my dealer can do anything about that. If not, my family will never buy anything made by Honda. We are going to need 3 new cars in the next couple of years anyway. Was faithful Honda owner for 20+ years.
Does your car fall outside of the age/mileage requirements stated in the TSB? If not, why was it denied?
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Old 05-31-2018, 12:15 PM
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Originally Posted by rainydays View Post
Does your car fall outside of the age/mileage requirements stated in the TSB? If not, why was it denied?
I cannot find in the TSB any mention about the mileage or age. The one for the TSX has 8 years/125000 miles. My car is less than 8 years old and has 91xxx miles. Acura said that they have no warranty extension or TSB for my VIN. If you have a TSB with age/mileage, could you email it to me at [email protected] ? Thanks! Still waiting to hear back from my dealer and see if they were able to make any progress.
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Old 05-31-2018, 12:28 PM
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Originally Posted by felixangelov View Post
I cannot find in the TSB any mention about the mileage or age. The one for the TSX has 8 years/125000 miles. My car is less than 8 years old and has 91xxx miles. Acura said that they have no warranty extension or TSB for my VIN. If you have a TSB with age/mileage, could you email it to me at [email protected] ? Thanks! Still waiting to hear back from my dealer and see if they were able to make any progress.
Refer to post #276 above for the TSB. I don't understand what does it means your VIN is not covered. It's either you have an oil consumption or no unless you are in Canada where Acura has a double standard there and does not offer any extended warranty to any one.
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Old 05-31-2018, 12:32 PM
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Originally Posted by Mina_Bekhit View Post
Refer to post #276 above for the TSB. I don't understand what does it means your VIN is not covered. It's either you have an oil consumption or no unless you are in Canada where Acura has a double standard there and does not offer any extended warranty to any one.
I got that TSB and that is what the dealer is working from, but Acura stated that there are no TSBs or extended warranties for my VIN and since I am past the 6 year/70000 mile powertrain warranty, there is nothing they could/will do for me. ;-(
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