XM Radio: How to Renew for $77 a Year
10-24-2007, 03:39 PM
#402
Make a hole, coming thru!
Just tried to renew online with the WINBACK code (duh), and it renewed me at $142.xx without offering a field for a coupon. D'oh! I called and a customer service rep reversed that and gave me a year for $77 + a little tax, even after telling me "that promotion is obsolete." "One time promotion" she said. (I presume they really don't want to tell someone, 'no we won't let you renew for a year' when they may offer a la carte pricing in a few months. That's conjecture, of course.)
Since my Acura's trial ended a few weeks ago, I'll watch my mailbox for a new "win back" promotion.
Since my Acura's trial ended a few weeks ago, I'll watch my mailbox for a new "win back" promotion.
10-24-2007, 04:27 PM
#403
Senior Moderator
Originally Posted by davidspalding
Just tried to renew online with the WINBACK code (duh), and it renewed me at $142.xx without offering a field for a coupon. D'oh! I called and a customer service rep reversed that and gave me a year for $77 + a little tax, even after telling me "that promotion is obsolete." "One time promotion" she said. (I presume they really don't want to tell someone, 'no we won't let you renew for a year' when they may offer a la carte pricing in a few months. That's conjecture, of course.)
Since my Acura's trial ended a few weeks ago, I'll watch my mailbox for a new "win back" promotion.
Since my Acura's trial ended a few weeks ago, I'll watch my mailbox for a new "win back" promotion.
Then, I remember that there are literally thousands of posts on these threads about XM special deals. I can't expect you to read them all. I do expect a little bit of scanning and research.
When the promotional code was required, a long time ago, it was "zwinback", not "winback". However, posters for the last six months or so have said they have not needed a promotional code. Others have given another code as it appeared on their flyers which have been reproduced on this site (see 3G TL forum)
But, in the end, if it works, it works.
The most consistent successes have been with the proven script.Dave
10-24-2007, 10:16 PM
#404
Make a hole, coming thru!
Whatever.... What I didn't mention is that it's my Pioneer Inno that I renewed the subscript for, and to quality for the $50 rebate, I have to have continual service for six months.
Haven't decided yet if I want to add my TSX as a second radio....
Haven't decided yet if I want to add my TSX as a second radio....
10-25-2007, 04:57 PM
#405
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I just got off the phone with the XM rep 5 minutes ago. My XM was set to autorenew at $142 tomorrow.
As others have stated, you don't need the winback promotion.
All you have to do is say you don't want it to auto renew at the $142 price because it's not worth it at that price and if that's the price then you want to cancel.
Then, they will you transfer (they did for me) to someone who can give you the $77 price.
Hope that helps,
Rich
As others have stated, you don't need the winback promotion.
All you have to do is say you don't want it to auto renew at the $142 price because it's not worth it at that price and if that's the price then you want to cancel.
Then, they will you transfer (they did for me) to someone who can give you the $77 price.
Hope that helps,
Rich
11-01-2007, 06:37 PM
#409
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Originally Posted by wong05tsx
does anyone have the number to call to cancel XM subscription?
also what information will i need? Car is registered under my moms name so I'd like to have all the necessary info at hand when calling
also what information will i need? Car is registered under my moms name so I'd like to have all the necessary info at hand when calling
and your XM radio ID. They'll verify your address of course.
11-02-2007, 08:09 AM
#410
Make a hole, coming thru!
Originally Posted by wong05tsx
does anyone have the number to call to cancel XM subscription?
also what information will i need? Car is registered under my moms name so I'd like to have all the necessary info at hand when calling
also what information will i need? Car is registered under my moms name so I'd like to have all the necessary info at hand when calling
Create a login account and all your details are there: registered radios, subscription invoice, etc. Also lets you access the streaming XM Radio Online with a suitably equipped computer (no dice for Linux).
XM radio ID
11-06-2007, 10:56 AM
#413
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Originally Posted by Keebler
I just got off the phone with the XM rep 5 minutes ago. My XM was set to autorenew at $142 tomorrow.
As others have stated, you don't need the winback promotion.
All you have to do is say you don't want it to auto renew at the $142 price because it's not worth it at that price and if that's the price then you want to cancel.
Then, they will you transfer (they did for me) to someone who can give you the $77 price.
As others have stated, you don't need the winback promotion.
All you have to do is say you don't want it to auto renew at the $142 price because it's not worth it at that price and if that's the price then you want to cancel.
Then, they will you transfer (they did for me) to someone who can give you the $77 price.
11-06-2007, 10:37 PM
#414
Make a hole, coming thru!
Haha. Call and ask them when the a la carte pricing is going to begin. When you get the "we don't know and if we did know, we couldn't say" speech, ask to restart but for less. Just a suggestion....
11-08-2007, 08:43 AM
#415
Make a hole, coming thru!
My XM Account info identifies the package as "12 months of XM Radio for $77 - A 50% Savings! Regular rates apply after promotional period." This is probably loaded from a product/billing schema like that used at my current gig.
It's probably unrelated, but yesterday I happened to twirl the tune dial on XM in my car. Since the 2 1/2 trial ended in early October, I've listened to CDs and MP3s via the AUX plug. Without notice, my Acura's XM is subscribed again. Not mentioned in my XM Account Details (I never identified my car on the account, that would've added $7 a month). Maybe one of the marketing calls to my voice mail from my Acura dealer whch I blew off was about this. I'll post when/if I get more info.
It's probably unrelated, but yesterday I happened to twirl the tune dial on XM in my car. Since the 2 1/2 trial ended in early October, I've listened to CDs and MP3s via the AUX plug. Without notice, my Acura's XM is subscribed again. Not mentioned in my XM Account Details (I never identified my car on the account, that would've added $7 a month). Maybe one of the marketing calls to my voice mail from my Acura dealer whch I blew off was about this. I'll post when/if I get more info.
11-08-2007, 11:00 AM
#416
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Originally Posted by dmbfan36_23
I just did this but when they transfered me the lady just canceled my service... didn't offer me the $77. I'll try and call in a week to see if I can get it.
11-13-2007, 02:47 PM
#417
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Originally Posted by CGTSX07
I'm guessing you didn't follow the script
11-18-2007, 03:31 PM
#420
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Just wait for the merger to go through. Sirius is better anyway - except for MLB. Their combination will be great. I currently have my Sirius installed and am waiting for them to combine so that hopefully I will be able to get both through my factory XM+Nav.
11-19-2007, 07:35 AM
#421
Make a hole, coming thru!
Originally Posted by davidspalding
It's probably unrelated, but yesterday I happened to twirl the tune dial on XM in my car. Since the 2 1/2 trial ended in early October, I've listened to CDs and MP3s via the AUX plug. Without notice, my Acura's XM is subscribed again. Not mentioned in my XM Account Details (I never identified my car on the account, that would've added $7 a month). Maybe one of the marketing calls to my voice mail from my Acura dealer whch I blew off was about this. I'll post when/if I get more info.
11-23-2007, 01:31 PM
#423
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My trial expired.. very easy renewal at $77 using the script. Just told them I got the letter and they asked what the letter said and I told them using the pdf copy posted. Thanks.
11-24-2007, 09:59 PM
#426
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I got an unanticipated call from XM this afternoon because my three-month trial ends Dec. 3rd. The rep tried to get me to renew at full price and I followed the script and told her that I wasn't interested in renewing at full price. She asked me if I'd received anything in the mail and I said "no" (I didn't have a copy of the flier in front of me and wouldn't have wanted to try to b.s. her and screw it up). She didn't offer me the $77 but said that she would "make a note in the computer" about the fact that I was unhappy about the price and that "corporate might be sending you a promotional offer in the mail soon." She said that she'd be calling me back soon. Here's hoping that I'll get a flier of my very own.......and thanks for the info on THE SCRIPT. 
11-26-2007, 06:49 PM
#427
Instructor
Well that was pretty easy. Mine expired a couple weeks ago, and I had gotten a post card promo to "come back to XM" that said $4.99 for 3 months "then continue savings... as low as $9.99/mo." (no codes or anything, she pulled up the special w/ my radio id)
I called and said I wanted to inquire if I *had* to remain signed up after the 3 more months of $4.99 as I didn't really want to pay $10/mo, "maybe $6 or 7 though." She then offered me the $77 deal for the year.
I should probably go turn my partially car on and let it reactivate-- just have to remember to go shut it off after!
Was funny-- she said that their Holiday Programming Special is holiday music on Ch 1-3. I said I was considering signing up again to AVOID the holiday music.
Thanks for the info on the deal!!!
p.s. They're having a major sale on their XM portable radio thingy for $5. Still gotta have the monthly fee w/ it, but it's $65 off
I called and said I wanted to inquire if I *had* to remain signed up after the 3 more months of $4.99 as I didn't really want to pay $10/mo, "maybe $6 or 7 though." She then offered me the $77 deal for the year.
I should probably go turn my partially car on and let it reactivate-- just have to remember to go shut it off after! Was funny-- she said that their Holiday Programming Special is holiday music on Ch 1-3. I said I was considering signing up again to AVOID the holiday music.
Thanks for the info on the deal!!!
p.s. They're having a major sale on their XM portable radio thingy for $5. Still gotta have the monthly fee w/ it, but it's $65 off
11-27-2007, 09:40 AM
#428
Make a hole, coming thru!
It seems clear that the CSRs are not automatons, and if you simply state "I could renew if you charge me $6 or $7 a month," they know of this pricing deal and will probably offer it. In fact, with changing pricing due to the merger somewhere over the horizon, I think they'd be JUMPING at the chance to bill you for a year all at once, trying the higher rates first, then dropping if you're not baited.
BTW, DemonPoofball (great handle), I found that both my radios updated within a few minutes of turning on. During the morning or evening commute is probably more than sufficient to update your radio.
And BTW, folks, if you register on their site, you can see your account, your billing, your subscribed radio(s), and even initiate a re-update of the radio. AND you can stream XM channels (incl. some extras) online for free (Windows Media Player req'd, darn it).
BTW, DemonPoofball (great handle), I found that both my radios updated within a few minutes of turning on. During the morning or evening commute is probably more than sufficient to update your radio.
And BTW, folks, if you register on their site, you can see your account, your billing, your subscribed radio(s), and even initiate a re-update of the radio. AND you can stream XM channels (incl. some extras) online for free (Windows Media Player req'd, darn it).
11-27-2007, 12:42 PM
#429
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AWESOME!!! My trial expired Sunday, and the radio finally turned off this morning on the way to work... I just called and used "the script" and I now have a full year of service for $77. She wanted to know exactly what the "flyer" said, so it was good I had it up on my screen.
Thanks to everyone who put up this info!
Thanks to everyone who put up this info!
11-27-2007, 01:17 PM
#430
Instructor
Originally Posted by davidspalding
And BTW, folks, if you register on their site, you can see your account, your billing, your subscribed radio(s), and even initiate a re-update of the radio. AND you can stream XM channels (incl. some extras) online for free (Windows Media Player req'd, darn it).
). I won't install anything from Microsoft on my Mac 
Very nice-- now if I want to listen to radio in the house, I've got an option (especially as I can easily plug my Mac into my good speakers!)
11-29-2007, 08:16 PM
#433
Senior Moderator
Originally Posted by holtz
BTW, if I let my subscription cancel (12/3 for me) and then use the script to try to get the $77 deal, do I also have to pay an account reactivation fee?
:shakehead
11-30-2007, 08:50 PM
#435
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hey guys im sorry if this question has been answered answered. i just picked my tsx on tuesday. for some reason i barely have any xm channels. from zero it goes to station hundred somethin. on the first day i atleast had channel 30 but now not even that. what should i do or is that becaused it a trial?
12-01-2007, 11:56 AM
#436
Make a hole, coming thru!
Trial is all channels, for about 90 days (I got 75, but for some reason a new trial has been activated). When it's "inactive" you'll get 0 (radio id), 1 (preview) and a couple of others. Call your dealer and ask them to provide the 90 day trial period, I don't believe it's very complicated.
12-10-2007, 01:33 PM
#439
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My XM trial expired in October and I received a postcard in the mail in November stating to come back and i'd pay something like $21 for 3 months. I never got around to calling to reactivate my service, then in the begining of this month I received a call from an XM rep. She offered me 5 months for $20 and I gladly accepted it.