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Vibration issue Acura TLX SH-AWD 2015-16-17-18

 
Old 01-29-2019, 11:46 AM
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Hi Everyone,

Finally received the judgment of the court. As expected, the judge took Acura’s side and rejected my request.

Here are the reasons:

1- I did not have any expert or witness to sustain/corroborate my problem as oppose to Acura that sent Lawyer, someone from Client relation service, dealer Service Manager and a “supposed engineer” that was in fact a senior technician. All of theses people lied about the fact that I was the only one in Canada complaining about the vibrations.

2- The judge also believes Acura when they allege that all that was written on the internet was only pure speculations that could have been all written by the same person (in this case … me) with different name and pseudonyms. So, she did not take into consideration anything that came from internet (print screens, letters, site references). She did not even look at the case that Acura lost against another guy in Toronto.

3- She said Acura did everything they had to do to fix the issue and even if there was a slight vibration, Acura was able to bring and showed her graphics that showed that the car operates as expected.

So, for those who were waiting, this is a really bad news. For me, this sign the end of my relationship with Honda/Acura. I will sell the car in the spring and try to forget about this bad dream I had with Acura for the past 2 years, 36 years relation down the drain.

Good luck to all of you that were thinking about going to court.

Mickey.
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Old 01-29-2019, 12:52 PM
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Mickey: Thanks for participating in this thread and providing closure on your case for the benefit of the rest of us. I wish it had gone the other way for you. I pretty much spoke my mind throughout this discussion, but I'll confirm that a) I'm not you under a pseudonym, b) my car still vibrates after all the "fixes" were performed, and c) when the day comes that it's time to replace my car, my next one won't be an Acura. I've never owned a car with a slight vibration like this. I thought any premier manufacturer would engineer faults like these out of vehicles. If Acura can't get "not shaking" right, what else can they get wrong in the future? My car is embarrassing when I have passengers, not being able to fix it is frustrating, and every commute every day, I'm reminded that I can look forward to the vibration as long as I own it. It's really a shame because my car is otherwise great with the replacement ZF9 and VCM muzzled.

Last edited by someguy11; 01-29-2019 at 12:59 PM.
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Old 01-29-2019, 03:14 PM
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@Tardym: Thank you for the disappointing update. This really sucks. The fact remains that your Acura still has vibration at the end of the day. Even though Acura claims that they have done everything, yes. But no normal car should vibrate or is designed to vibrate. Regardless of sources, or the fact that you are the only one in Canada. The judge seems to forget that.

Well look at the bright side, the only thing you'll lose is a couple of thousands dollars when you sell it. We all understand that all cars have troubles. But the way Acura handles this vibration issue is disappointing.
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Old 02-05-2019, 10:45 PM
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Originally Posted by Tardym View Post
Hi Everyone,

Finally received the judgment of the court. As expected, the judge took Acura’s side and rejected my request.

Here are the reasons:

1- I did not have any expert or witness to sustain/corroborate my problem as oppose to Acura that sent Lawyer, someone from Client relation service, dealer Service Manager and a “supposed engineer” that was in fact a senior technician. All of theses people lied about the fact that I was the only one in Canada complaining about the vibrations.

2- The judge also believes Acura when they allege that all that was written on the internet was only pure speculations that could have been all written by the same person (in this case … me) with different name and pseudonyms. So, she did not take into consideration anything that came from internet (print screens, letters, site references). She did not even look at the case that Acura lost against another guy in Toronto.

3- She said Acura did everything they had to do to fix the issue and even if there was a slight vibration, Acura was able to bring and showed her graphics that showed that the car operates as expected.

So, for those who were waiting, this is a really bad news. For me, this sign the end of my relationship with Honda/Acura. I will sell the car in the spring and try to forget about this bad dream I had with Acura for the past 2 years, 36 years relation down the drain.

Good luck to all of you that were thinking about going to court.

Mickey.
Dear Mickey,

Thanks for being the instigator of this thread and for sharing all this informations. I know we would all have liked a different outcomes for you, and I'm sorry about it. I know I've told it to you before, but again, I'm sorry that I didn't start looking on Internet for information (for this thread) prior to after your case was heard in Court in Oct.2018. Otherwise, I would have been in Court, at your side, to tell the Judge you were not the only one in the province (Quebec, Canada) to be "the only one".

Again, Thank you! and Thanks to the "guy in Toronto" [who remains (in my knowledge) the only other Canadian, and first ever Canadian, who (successfully) sued Honda in this TLX vibrating issue] and others who have supported you as well.

FYI, because I've found this community, it gives me hope that I'm not the only crazy person feeling vibrations and complaining about it. Knowing that I am not alone to be "the only one in Canada" (or in North America), despite what I was told by my Acura dealer when time came for Acura/Honda to tell me this vibration was a characteristic of the vehicule, is comforting me. This is not the end. I hope people will keep sharing experiences, knowledge and support, just like you've been doing it. I'm sure having the feeling to be fighting alone was not easy, especially when you're doing it against people who are trained to lie and turn situations in their benefit in front of a judge; together and sharing experiences (even bad ones) we may stand a chance.

Because "It ain't over 'till it's over"-Yogi Berra, and because vibrations in my TLX are still a "characteristic of the vehicule" as per Honda, I've just finish doing my homework seeking for specialized lawyer. Acura/Honda will shortly receive a letter from my lawyer.

Lastly, I've found out (without surprises) that money is the core motivation behind Class Action Lawsuit. So far, I've contacted more than half a dozen lawyer firms. I know they are only seeking for top $$$ cases. Because TLX doesn't sell as much as Honda Civic or Ford F150, it is less likely that a Class Action Lawsuit will be filed against Honda specifically because: a) you need a Lawyer to file it on your behalf, and b) Lawyer are more inclined to work on other cases involving more cars (more $$$). Honestly, I don't blame lawyers for looking after their own pocket because, in Class Action, Lawyers are working for a %, while we don't have to pay for their fees, and they earn $0 if they loose their case. In my mind, it's not the lawyer's fault if the actual Canadian system isn't favorable to smaller Class Action Lawsuit. My first guess is that it is the same situation in USA. My second guess is that Honda is well aware of this fact, and is taking advantage of it and is supposing chances are lean for them to see a Class Action Lawsuit on TLXs. This explains why a Class Action Lawsuit was filed against Honda for Civic Paint issue, but yet not on TLX for Vibration issue. Nonetheless, FYI, I'm also working with my lawyer, and another lawyer also specialized in Class Action, to investigate possibilities for a TLX Class Action Lawsuit. I'll keep you posted.

Your friend,
One4AL

Last edited by One4AL; 02-05-2019 at 10:48 PM.
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Old 02-14-2019, 01:42 PM
  #245  
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Hi everyone,

This is probably why, according to J.D. Power 2019 US Vehicle Dependability Study, Honda and especially Acura dependability survey are below the industry level .
18 position for Honda and a terrible 26 position for Acura.



Hope so many people will see this and will think twice before buying an Acura product..

Have a great day everyone.

Mickey.
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Old 02-20-2019, 08:27 AM
  #246  
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During yet another 500+ mile roadtrip, I found myself daydreaming about how perfect the TLX is under 65mph and how irritating it is over 70mph. After several hours of driving with the vibration, I came to the realization that Acura must have given up on fixing or even attempting to fix it. If I were a manager at Acura Corporate, I would have assigned a task force of a few engineers and mechanics to diagnose the source and design a fix long ago. I would have equipped them with cameras and free reign with the dyno (which you know full well Honda or Acura has).

I think all of us with the vibration hope deep down something like this is in progress. Maybe there are even some owners who believe it still is. I doubt it though and I think others doubt it too. It's been over 4 years since the AWD models were released, some of which exhibited this "trait" without a real fix. Acura may or may not have done this exercise. Maybe they have the results. Maybe they never bothered - either because they don't want to invest the resources or because they don't want to know the answer (plausible deniability).

I think the perfect analogy to the TLX vibration is the Ford Pinto memo. Those of you who are old enough know what I mean. Those who are not can look it up. It was more expensive for Ford to fix the gas tank/bumper problem than to save lives. At this point, Acura has already made the decision that the most cost effective solution for their company is to let dealers minimize the vibration, then claim the residual shaking is "inherent to the vehicle." Perhaps the fix is something significant, up to and including a frame rebuild. Do you want to know what it looks like to lose a class action lawsuit for a major defect? - look up Tacoma frame recall and see what Toyota is spending to basically rebuild trucks. Who knows what the TLX vibration problem is? I sure don't, no one on the forum does, and no know has the equipment to investigate such that we can create a class action lawsuit for complete teardown/rebuilds.

Acura determined that it's in their best interest to test the owners' mettle, to see how long they will simply grin and bare the vibration, to fight those in court who sue over the vibration or attempt Lemon Law claims, and ultimately, to let owners continue passing these vehicles down to second, third and fourth owners so the vibration and irritation propagate indefinitely. The only fix is to trade in your TLX. Your only choice is how long you want to tolerate it. It's a tough choice because the TLX is Jekyll up to 65mph and Hyde over 70mph.

Last edited by someguy11; 02-20-2019 at 08:32 AM.
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Old 02-20-2019, 09:36 AM
  #247  
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Originally Posted by someguy11 View Post
During yet another 500+ mile roadtrip, I found myself daydreaming about how perfect the TLX is under 65mph and how irritating it is over 70mph. After several hours of driving with the vibration, I came to the realization that Acura must have given up on fixing or even attempting to fix it. If I were a manager at Acura Corporate, I would have assigned a task force of a few engineers and mechanics to diagnose the source and design a fix long ago. I would have equipped them with cameras and free reign with the dyno (which you know full well Honda or Acura has).

I think all of us with the vibration hope deep down something like this is in progress. Maybe there are even some owners who believe it still is. I doubt it though and I think others doubt it too. It's been over 4 years since the AWD models were released, some of which exhibited this "trait" without a real fix. Acura may or may not have done this exercise. Maybe they have the results. Maybe they never bothered - either because they don't want to invest the resources or because they don't want to know the answer (plausible deniability).

I think the perfect analogy to the TLX vibration is the Ford Pinto memo. Those of you who are old enough know what I mean. Those who are not can look it up. It was more expensive for Ford to fix the gas tank/bumper problem than to save lives. At this point, Acura has already made the decision that the most cost effective solution for their company is to let dealers minimize the vibration, then claim the residual shaking is "inherent to the vehicle." Perhaps the fix is something significant, up to and including a frame rebuild. Do you want to know what it looks like to lose a class action lawsuit for a major defect? - look up Tacoma frame recall and see what Toyota is spending to basically rebuild trucks. Who knows what the TLX vibration problem is? I sure don't, no one on the forum does, and no know has the equipment to investigate such that we can create a class action lawsuit for complete teardown/rebuilds.

Acura determined that it's in their best interest to test the owners' mettle, to see how long they will simply grin and bare the vibration, to fight those in court who sue over the vibration or attempt Lemon Law claims, and ultimately, to let owners continue passing these vehicles down to second, third and fourth owners so the vibration and irritation propagate indefinitely. The only fix is to trade in your TLX. Your only choice is how long you want to tolerate it. It's a tough choice because the TLX is Jekyll up to 65mph and Hyde over 70mph.
how come a lemon or buyback doesn’t take place after 3 or 6 returns to the dealer for a fix? Mine is still doing this shaking and I hate it! 2018 TLX ASPEC
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Old 02-20-2019, 12:32 PM
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Originally Posted by Temp_A-Spec View Post


how come a lemon or buyback doesn’t take place after 3 or 6 returns to the dealer for a fix? Mine is still doing this shaking and I hate it! 2018 TLX ASPEC
Depending on your state, but you'll need to have your dealer document the issue and what they do to fix it every time. Dealer may or may not document the same issue for obvious reasons.
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Old 02-20-2019, 02:16 PM
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I bought my 2016 V6 TLX a month ago. I also have the vibration on the passenger seat belt buckle. The only reason I noticed it because it was making a noise, and that is really annoying.
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