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Acura Client Excellence Survey

 
Old 02-07-2019, 11:30 AM
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Acura Client Excellence Survey

I'm curious if dealers known how we will complete the Acura Client Excellence Survey after a purchase. My understanding anything short of a "Yes" is a fail for the entire survey.
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Old 02-07-2019, 02:44 PM
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That's often the way it is. As stupid as it seems, anything but the highest value of a survey is considered a fail. On Uber for example; if you give the driver anything less than a 5 star it essentially means he/she should be fired. If they get less than an average of 4.6 they can be kicked off the platform.

At my last job, we were rated 1-10 on various metrics. Then they'd give a score of -100 to 100 based on an average. "10" got 100 points. 9 and 8 got zero points. 1-7 got -100 points. Then they'd average it out. You were supposed to be 80 or higher. So if you got four 10's (400 points) and one 9 (zero points) then averaged (400/5) you'd get 80. Lots of people gave 9's though because they figured we didn't a pretty good job but that 10 was reserved for absolutely crazy excellence. Little did they know they were screwing us over. If by chance you got a 7 or lower, you'd have to get nine 10's to break a score of 80 (9x10 = 900 + 1x(-100) = 800/10) = 80. So stupid.

So keep that in mind. If you're satisfied, choose the highest score. If you're unsatisfied, choose the next highest. If you were really pissed off then pick anything less than the 2nd highest.
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Old 02-07-2019, 05:16 PM
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I think they must fail if I don't answer too. I'm just really curious if they will know what I answer.. The jury is out at the moment so have not submitted it..

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