Acura Client Excellence Survey
I'm curious if dealers known how we will complete the Acura Client Excellence Survey after a purchase. My understanding anything short of a "Yes" is a fail for the entire survey.
|
That's often the way it is. As stupid as it seems, anything but the highest value of a survey is considered a fail. On Uber for example; if you give the driver anything less than a 5 star it essentially means he/she should be fired. If they get less than an average of 4.6 they can be kicked off the platform. :whyme:
At my last job, we were rated 1-10 on various metrics. Then they'd give a score of -100 to 100 based on an average. "10" got 100 points. 9 and 8 got zero points. 1-7 got -100 points. Then they'd average it out. You were supposed to be 80 or higher. So if you got four 10's (400 points) and one 9 (zero points) then averaged (400/5) you'd get 80. Lots of people gave 9's though because they figured we didn't a pretty good job but that 10 was reserved for absolutely crazy excellence. Little did they know they were screwing us over. If by chance you got a 7 or lower, you'd have to get nine 10's to break a score of 80 (9x10 = 900 + 1x(-100) = 800/10) = 80. So stupid. So keep that in mind. If you're satisfied, choose the highest score. If you're unsatisfied, choose the next highest. If you were really pissed off then pick anything less than the 2nd highest. :thumbsup: |
I think they must fail if I don't answer too. I'm just really curious if they will know what I answer.. The jury is out at the moment so have not submitted it..
|
Anything but all high marks is a fail and pulls down the salespersons/dealer CSI. (I work for Honda). If you don't respond than it just shows as an unreturned survey with no real negative effects. With that said I wanted all of my customers to be happy... So let your salesperson know you are about to fill out the survey and that you can't give high marks until this is fixed
|
They are all the same BMW is all 10's or else. Wonder how much is urban BS so the manufactures marketing department can claim happy customers on their surveys & intimidate dealership employees.
|
Sometimes the salesman is great but the FI manager is an a$$. Is there a way to score down the FI guy or anything less than perfect will hurt the salesman?
|
Originally Posted by hadokenuh
(Post 16409129)
Sometimes the salesman is great but the FI manager is an a$$. Is there a way to score down the FI guy or anything less than perfect will hurt the salesman?
|
All times are GMT -5. The time now is 02:38 PM. |
© 2024 MH Sub I, LLC dba Internet Brands